SUMMARY:

14 years of experience as an IT Project/Program management professional. Thorough knowledge of Software Development Life Cycle SDLC , and roles and responsibilities of all project stakeholders within each phase knowledge of waterfall, Agile and has extensive experience working leading PMOs. Managed overall project plan implementations using tools such as MS Project and Clarity to ensure all project components and implementation tasks have been accounted and executed in the Project Run Book. Ensured project tracking via Dashboard and reporting based on the project objectives within the prescribed timeframe and budget. Effectively communicates risks, issues, and scope change impacts on timelines for projects. Experience managing project statuses to report to senior and executive management and has created PowerPoint presentations status reports for senior management. Analytical, flexible, team-oriented, has good interpersonal, communication, and follow-up skills with strong attention to detail and ability to multi task. Strong background in business and relationship management that necessitates the need for strong communication and proficiency in making good decisions in stressful situations.

SKILLS:

• Business Processes and Tools: PMI Project Management Body of Knowledge PMBOK r , UBS PMG Project Management Guidelines and ADP Application Development Process Methodologies, MS Project 2003, Microsoft Visio 2003, Microsoft Office 2003 Suite, Clarity for Project Managers, Team Forge, SMART Objectives Methodologies.
• Development Tools, Languages, and Technologies: MS Access, Cool:Gen, DB2, JScript, ASP, Jscript/JavaScript/VBScript, Visual Basic 6.0, SQL, MS-SQL Server, MS-Access, Mercury Quality Center, Test Director.

EXPERIENCE:

Confidential

Senior Project Manager

• Responsible for Program Governance and Reporting for complex technological project with large budgets to implementing a Global Payments Systems solution Alto and replacing legacy Payment Systems Paylink in the LATAM region through the full PLC, from conception through rollout.
• Focus on institutionalizing and implementing program processes, procedures, methods and standards for successful management, tracking, and planning, monitoring and reporting delivery.
• Orchestrated successful and timely completion of 3 major program annual releases.
• Chaired Senior Management Meetings and created power point presentations for Steering reporting.
• Maintained portfolio and financial reporting using PTS Management systems.
• Managed stakeholder plan, approval process and a central repository of program issues/risks/dependencies/assumptions and key decisions.
• Mentored Program Management Team to ensure detailed program planning, assess and identify key Program risks and issues for program reporting and delivery.
• Managed program level workshops with all partners and work streams.
• Responsible for leading the Change Management processes within the Program.
• Collaborated and built strong relationships with Local, Regional, Country, Operations and Offshore teams for management of Alto Releases and governing the required approvals for all SDLC Phases.
• Utilize tools such as SharePoint, PowerPoint, Team Forge, SharePoint, MS Project and MS Office.
• Escalated Project/Program Risks to Senior Program Manager and senior management as required.

Confidential

Lead Program Manager

• Establish and/or continuously improve upon PMO or Bank's PM, standards, procedures and guidelines.
• Financial Tracking of Project and Support Activities. Resource tracking FTE/Consultants , on-boarding and reporting.
• Tracked and reported on project ensuring project objectives are met within the prescribed timeframe and budget
• Maintain the portfolio and financial reporting needed by management.
• Document and facilitate senior level presentations for receiving the multi million dollar program approvals.
• Effectively communicate risks, issues, and scope change impacts on timelines.
• Prioritize resources managed dependencies mitigated risk controlled change.
• Implement structure around resources thereby utilizing expertise more effectively and by introducing a structured system development life cycle to reduce project development risk.

Confidential

Project Director

• Overall Project Director PMO responsible for driving the entire project manage multiple teams across organization including business and technical entities, legal and compliance.
• Responsible for the planning and execution, reviewing and fully understanding all project and business requirements
• Responsible for project reports and delivering reports across functions internally and externally to ensure on-time, on-budget, and in-spec delivery to accomplish tasks.
• Responsible for Project Governance with budget reporting, create power point presentations for senior level reporting.
• Liaised between multiple teams such as Business, Marketing, Systems and external vendors.
• Used Clarity tool for financial management, create/maintain project plans and project management.
• Worked with various vendors to ensure timelines are met for statement generation and print production.
• Worked with outsourcing teams for application development and testing.
• Utilized tools such as SharePoint, PowerPoint, Visio, SharePoint, MS Project and the entire MS Office.

Confidential

Sr. Project Manager

• Ensured project tracking via Dash board and Reporting based on the project objectives within the prescribed timeframe and budget.
• Ensured all the stakeholders, project sponsors and steering and working committees receive regular and appropriate communications on project status.
• Developed and baselined project plans, project and program management of firm wide client reporting initiatives within the Global Wealth Management and Business Banking organization.
• Evaluated the required tools like for improving performance and process improvement during the SDLC like using low cost servers with high productivity.
• Monitored project progress based on the plans on the observed performance.
• Identified issues and risks and manage them to complete resolution.
• Created communication plans to ensure all development, architectural, and vendors are well informed regarding the project status.
• Designed and created process management documents using flowcharts via VISIO.
• Designed test plans and to ensure unit, interface, system and ensure overall application testing is conducted accurately with the desired test results.
• Maintained and managed project status on Report Card to report to senior and executive management. Created PowerPoint presentations status reports on a weekly basis for senior management
• Archived and maintained project repository including project status like action items, issue logs, risks, weekly dashboards and communication logs.
• Lead PMO weekly status meeting with the team members and internal/external teams to track status and keep all of them informed about the issues.
• Coached, trained, guided and mentored all staff to transfer knowledge regarding the project and all PMI approved methodologies like project planning and execution, risk management, issue resolution and change management.
• Tracked, reported and closed all documented risks, production issues and action items for every phase within the project.
• Managed the overall project plan implementation using Planview to ensure all project components and implementation tasks have been accounted and executed in the Project Run Book.
• Managed cross functional and divisional teams within UBS like onsite, offshore development teams, QA, architecture, data modeling teams, vendors and all teams impacted due to this application.
• Experienced for creating the overall PR project budget, cost estimates extract actual work time for employees and contractors using PRS Project Reporting System , comparing actual v/s forecast and controlling overall project costs. Ensured the project is delivered within prescribed timeframe/budget.

Sr. Project Manager

Confidential

• Responsible for process, project, program and waterfall management of firm wide client reporting initiatives within the Global Wealth Management and Business Banking organization. Solid Application development cycle knowledge SDLC, SCRUM UBS' Application Development Process ADP methodology is used in this fast-paced multi-project environment .
• Managed two large-scale strategic initiatives focused on the re-design of statements and performance reports and user interface to improve the financial advisor and client experience:
• Managed and executed various sessions with senior business and senior IT executive committees to ensure successful project initiation.
• As part of the planning phase, was accountable for project governance, execution of best practices and balance tactical and strategic planning.
• Directed the creation of project management plans using Microsoft Project, schedule/budget/resource estimates, risk analysis, mitigation/contingency planning creation of communication plans, manage track and close issues.
• Set project baselines, determine methods for measurement, tracking, and analyzing.
• Reported to senior business and IT managers on a weekly basis on project progress and health utilizing stoplight reports.
• Utilized methodology and process such as UBS' PMG Project Management Guidelines , ADP Application Development Process , and iterative/v-process models to manage and direct project phase execution.
• Set individual career and project goals in the entire SDLC.
• Led, mentored and coached the PMO team for all SDLC and PMI processes.
• Oversaw and Manages teams for all phases using the waterfall approach like system feasibility, system planning, outline and detail design, coding, integration, implementation and finally post implementation.
• Worked with onsite and offshore teams to ensure all deliverables were met and coordinated as per the timelines.
• Tracked, reported to stakeholder's project status and mentoring progress on the updated performance.
• Tracked, created PowerPoint presentations and reported status on a weekly basis for senior management using the BRAG process BLUE, RED, and AMBER, GREEN using PLANVIEW.
• Responsible for timely delivery of various project documents/reports to the firm wide checkpoint committee to facilitate engagement of up-stream/down-stream partners and project go/no-go decisions.
• Conducted large-scale vendor discovery and analysis sessions included evaluation of RFP responses, vendor deep-dives, vendor scoring and ranking . Vendors were evaluated for their performance calculation, account management data repository , report generation, and user interface capabilities.
• On an ongoing basis, involved in the management of financial storyboards projecting estimates on a rolling 5-quarter basis for resources, fixed-price consulting, and hardware/software costs.

Confidential

Senior Project Manager/Consultant

• Managed a mid-sized team of in-house/outsourced programmers and technical support staff. This involved not only day-to-day project and task management, but also management of staff goals, objectives, issue resolution and career development plans. Managed quarterly DWB implementation release ensuring completeness and correctness of clear, concise complete business requirements definition writing experience with attention to detail critical ensured that requirements were accurately delivered and translated end-to-end from front end to back end, tracked and closed issues, and coordinated functional and UI testability resources
• Coached and trained the entire team on improving the process during the entire lifecycle.
• Provided key input in the development, coordination and training of our offshore programming unit. Presented an analysis report based on visit to offshore facility in India. This report was used as a driving factor in determining many processes and quality procedures in place today.
• Provided design and development expertise to DWBs business units towards the creation of online surveys and applications to meet client needs.
• Determined opportunities for process and performance improvements, and utilization of automation and operational efficiencies to improve quality of deliverables and decrease turnaround time for this critical mission application. Suggested over 20 operational improvements, many of which were implemented or were in development at the time.
• Worked closely with our Enterprise/Infrastructure groups to ensure that the cluster of systems were built and maintained effectively. Tasks included management of acquisition, building, testing and rollout of hardware and new software tools.

Confidential

Project Manager

• Acted as liaison and work effectively between the user and the technical groups and to analyze new cost effective concepts and determine the best solutions.
• Established Mumbai as an offshore site for Operations and Customer Service Functions. Reduce operating costs, expanded global operating functionality, and balanced workload of critical functions across sites, and maintained quality/service.
• Issues manager for project defects from an anti-money laundering front-end application. Worked with management, front line staff to track and drive issues to closure. Partnered with offshore software development group to resolve application defects. Project resulted in a 26 reduction in errors.
• Project Manager for branch support operations performance and capacity metrics. Chaired bi-weekly meetings with Senior Vice President and other senior management to understand operational wellness across departments. Standardizations introduced gave our SVP relief as it provided a snapshot of his business in one page.
• Accountable for software testing functions, test execution and defect resolution. Extensive use of Quality Center used.
• Program manager quoted I foresee this implementation will go flawlessly. Project implemented successfully with two resolved green incidents.

Confidential

Project Manager

• Worked with management, front line staff to track and drive issues to closure. Partnered with offshore software development group to resolve application defects. Project resulted in a 26 reduction in errors.
• Project Manager for branch support operations performance and capacity metrics.
• Chaired bi-weekly meetings with Senior Vice President and other senior management to understand operational wellness across departments.
• Standardizations introduced gave our SVP relief as it provided a snapshot of his business in one page.

Confidential

Project Manager/Coordinator

• SEI - CMM Level 5 Project Management, Software Development and Process Improvement needed for GUI Client/Server Core Credit Online application which maintains customer credit information, insures accurate and timely posting of transactions to guest accounts, and produces common statements for all operating companies including Target.
• Identified project opportunities including scope, assumptions, resource needs, benefits, costs, and risks.
• Planning of resources and tracking deliverables based on the project milestones.
• Responsibility involved identifying and gathering user online/batch requirements and applying business direction and analysis, translating requirements into technical designs to drive improvements for the technical and high level audiences, preparation of unit and execution of test data, and integration and stress testing of the transactions for online or guest/credit services
• Assisted in determining appropriate business strategies and implementation by developing market analysis and research, benchmarking studies, and cost/benefit analysis as relating to project needs. Brought best practice research to bear for client and provided assistance to client for decision-making.
• Developed new platform and process to manage account setup verifications, which improved productivity by 70 while maintaining strict risk/compliance guidelines.
• Partnered with offshore software development group to resolve application defects.

Module Lead Developer

Confidential

• Developed credit system for TARGET, MERVYNS, and DSD including posting, billing and accounting, conversion, and interface.
• Included coding and testing modules for viewing transactions, adding billing address and summary, and updating of contact information.
• Involved with client interaction, writing and reviewing Procedure Action Diagrams, unit testing, and maintaining quality standards as per ISO-9000 guidelines.