Career Objective

Seeking role as IS / IT Director, Practice Manager, Program Manager, or Project Manager. Eighteen years of diversified functional and technical experience in managing full Software/systems development life cycle SDLC , quality management, performance improvement, process reengineering, change management, global implementations, and production support. I have strong communication skills, am able to work independently, able to work under pressure in any environment structured, unstructured or changing environment. I have a positive attitude and am highly motivated and have strong Project Management Skills. Proven experience managing teams of 18 members and managing budgets of 5- 10 million. My expertise encompasses information management, systems, programming, personnel development, staff training, infrastructure management, facilities management and financial administration. Accomplished leader, capable of motivating a staff to its full potential and proven ability to communicate complex information clearly to individuals at all levels.

Core Competencies

Additional Experience and Skills:

• Knowledge management plans, approaches, techniques and tools to organize and store knowledge and experience within an organization.
• Familiarity with IT Service Management standards such as ITIL and/or ISO 20000
• Experienced in portfolio management with strong focus on customer service, Clinger Cohen act, Section 508, Sarbanes-Oxley Act Federal Enterprise Architecture, Health Insurance Portability and Accountability Act of 1996 HIPAA , IT Portfolio Management OMB Exhibit 300 and 53 and Governance, OMB Circular A-11, Part 7, Business Process Analysis, Outsourcing Studies and Analysis, Program Management Office Support, IT Portfolio Strategy, Information Security, Business Process Analysis, Requirements Management.
• Conducting business impact and cost/benefit analysis evaluations and recommend the appropriate course of action for assigned projects.
• Communicating the vision, mission, values, and goals of Professional Services of the company.
• Recruiting, motivating, and retaining diverse staffing structuring them in teams that deliver results and savings.
• Strong leadership, problem solving, planning, team building, and project management skills.
• CISSP, ITIL Certification Candidate

Confidential

Project Manager

Confidential

• Develop metrics for client management, developing After Action Reports, and briefed client management on any major issues.
• Tracked progress of troubleshooting efforts, engaging team members to rectify and bring systems on line. Maintain watch schedules and ensuring coverage 24/7.
• Monitore the operation address critical issues provide timely and accurate notification of a service disruption to appropriate personnel.
• Apply new IT developments and applications emerging technologies and their applications to business processes project management principles, methods, and practices, including developing plans and schedules, estimating resource requirements, defining milestones and deliverables, monitoring activities, and evaluating and reporting on accomplishments and applying effective oral and written communication techniques. Define project plans to include schedule, cost estimates, work breakdown structures, resource plans, etc.
• Design and maintain technical and project documentation.
• Managed software implementation projects, including monitoring schedule progress and actual resource usage against plans, providing guidance for team members and quality control over team work products, including managing a set of projects by following standard methodologies to meet program objectives, identifying and resolving issues and risks, providing status updates to key stakeholders, overseeing communication processes, conducting project reviews, and working with various stakeholders to resolve issues.Coordinated project activities to ensure that efforts were initiated and completed on schedule and within budget.
• Lead project staff that was responsible for managing, administering, developing, and maintaining information technology software applications.
• Performed the full range of large and complex project management activities from project initiation through requirements, design and development, testing, implementation, maintenance, and retirement, using a standard methodology.
• Meet with key customers and senior management and officials to assess customer satisfaction, explain organization policy and procedures, resolve significant problems, and facilitate mission accomplishment.
• Prepared and presented project briefings to various levels of management including executive level.
• Work with external vendors, subject matter experts, and project team members to develop effective approaches and designs leveraging Commercial off-the-Shelf COTS hardware and software and custom software tools.
• Maintenance O M projects, requiring 24/7 monitoring of critical infrastructure, hardware, software, and production. Further responsibilities are:
• Define business requirements and ensured all requirements were met.
• Lead the analysis of requirements through interactions with business users, subject matter experts and project team members.
• Lead software development with a user-centered focus.

Confidential

• Provided support in development of the VA's Office of Information and Technology OIT Information Technology IT strategic Plan ITSP .
• Documented the IT Strategic plan in ProPath system
• Developed Strategic Plan manual, operational plan documents.
• Developed IT Strategic road map which provided a consensus view or vision of the future of OIT landscape. A time-based FY 2011 FY2014 roadmap that determines where the organization is, where they want to go and how to get there.
• Formulated and analyzed OIT's mission and objectives in order to align them with VA's business capabilities.
• Reviewing of documents and establish IT strategic goals, and formulate recommendations to improve and support business activities/functions.

Sr. Analyst/ Consultant

• Developed strategic and business plans, goals, and mission for the company
• Confidential in a small start-up company. My duties included formulating:
• Developed performance and business process management, including process analysis, process mapping, and business and functional modeling
• Created project plans, schedules, budget, and cost control
• Developed project tracking, controls, communications, and reporting

Project Manager

• Provide Project Management for the United State Department of Veteran Affairs. Major duties include:
• Providing support in development of the VA's Office of Information Technology OI T Information Technology IT strategic Plan ITSP .
• Developed IT Strategic road map which provided a consensus view or vision of the future of OI T landscape. A time-based FY 2006 FY2011 roadmap that determines where the organization is, where they want to go and how to get there.
• Formulated and analyzed OI T's mission and objectives in order to align them with VA's business capabilities.
• Interviewed, gathered and developed business requirements, customer strategic plan requirements, and business rules specification to develop High-Level Business Requirements.
• Reviewing of documents and establish IT strategic goals, and formulate recommendations to improve and support business activities/functions.
• Providing support in Electronic Government Tracking and reporting for the VA Office of IT Strategy and E-Government.
• Providing support in the area of tracking IT performance goals, Electronic Government E-Gov initiatives tracking and monitoring.

Achievement: Key player in managing a 3 million project developed OI T's FY 2006 FY2011 IT Strategic Plan.

Confidential

Program Manager

• Managed the day-to-day operations of the IT department including directing staff, which supported contracts, networking, user services, telecommunications and other IT functions for a newly started IT company.
• Provided technology leadership and management of technology systems and services at client facilities.
• Managed strategic and tactical activities to ensure client satisfaction, technical delivery, contract compliance, and resource management at the client site.

Confidential

Project manager

• Project tracking, controls, communications, Risk, deliverables, and project milestones
• Provided weekly dashboard report
• Gathered and developed business requirements, developed design documentation, design technical requirements, business rules specification, and use case from SME subject matter experts , developers, testers and business owners.
• Provided testing support for FAS 149 data conversion from Sybase to Oracle based application. Duties included meeting with various support teams to document end-to-end process, develop Shell/SQL scripts, identify data dictionary, develop test scenarios, and develop test plan document.
• Audited FAS 149 Accounting Database ADB and Valuation Database VDB process for SOX conformance.
• Met with various support teams to document the end-to-end process, develop Shell/SQL scripts, identify data dictionary, develop test scenarios and develop test plan.

Program Manager

• Program Manger and Agency Liaison for six mission critical agencies within the Planning and Economic Development cluster
• Approved and provided assistance for six mission critical agencies on a need basis in preparing project initiation form PIF initiatives for Chief Technology Officer CTO executive presentation for review and approval to receive IT capital funding.
• Provided assistance in developing six mission critical agencies FY2006 IT operation and capital budget.
• Reduce IT solutions delivery and implementation time, development costs by maximizing the reuse of IT, and business applications.
• Integrate, unify, and create business process across the enterprise between agencies .
• Eliminate duplicate and overlapping technologies with the goal of reducing operation and support costs.
• Agency Liaison for the District's Property Services Modernization Program PSMP that produces application enterprise architectures that:
• Provided guidance and assisted in creating IT strategic plans and Enterprise Architecture EA for six mission critical agencies.
• Project Portfolio Management PPM of 28 critical capital IT projects at a cost of greater than 30 Million between six mission critical agencies
• Provided assistance for six critical agencies on a need basis in preparing their project plan that include: best-of-breed researching, project scheduling and milestones, and risk management planning.
• Provided programming support to the Public Building Services PBS contract. Extracted data from varied databases and flat files using the Computer Associate Extraction Transformation Load tool. Developed 175 ETL programs to convert data from their native languages Sybase, MS SQL Server, and DB2 into Oracle and create interface programs, which exchange data between production systems. Debugged existing extraction logic and code, documentation of business rules and data mapping.
• SARBANES/OXLEY Compliance and control issues such as build integration plans, ECM engagement, tracking emergency changes, data corrections, and change management plans.
• Provided support in the area deliverables to the independent auditors, Price Waterhouse Cooper PWC . Delivered nineteen portfolio sub-ledger projects deliverable documentations to PWC
• Developed business requirements, technical design requirements, business rules specification, and use case from SME's subject matter experts , developers, testers, and business owners.
• System for Tracking and Administering Real-property STAR , Inventory Reporting Information System IRIS , Asset Business Plans ABP/NEARS , and TABLES via the Data Gateway to the Business Information System BIS database.
• Provided project management and programming support in MS Access 97, and 2000, for the Environmental Protection Agency EPA US High Production Volume Tracker contract.
• Provided project management and programming support in MS Access 2000 for the Washington Metropolitan Area Transit Authority contract. Duties included writing various queries to support the project and test the module.
• Documented and tested the GSA's Budget Estimate BUDEST and Budget Operation Module BUDOM through MS ACCESS 7 programming, Visual Basic coding, and MS Excel spreadsheet development. Tracked the development of the project and revised the project requirements document. Outlined, wrote, edited, and formatted all project deliverables, including the BUDOM 2001 Analysis Book,