Summary of Qualifications:

• An exceptional Project Manager with proven experience leading business transformation initiatives within the insurance and retail industries.
• Led numerous projects simultaneously throughout the entire life-cycle using various SDLC processes of waterfall, agile, and iterative: business process management improvements, business architecture, and requirements to testing and implementation.
• Executed multiple projects simultaneously averaging 550,000 budget and concurrently managed nearly 65 associates across these POS projects throughout several countries with UST Global Walmart Team.
• Project Manager: Manage issues, risks, and changes. Plan schedule work for team, and provide status updates across multiple levels of management. Provide guidance to team while conceptualizing, maintaining, and communicating clear direction. Budgeting projects that exceed 1.5 million with stakeholders and resources spanning multiple countries. Problem solving leader while prioritizing and multitasking. PMP with knowledge of PMBOK Fifth Edition.
• Business Analyst: Gather requirements, JAD sessions, Documentation, communication, problem solving, execution of plans, multi-tasking through effective prioritization, write test plan, write and execute test scripts, CBAP with knowledge of BABOK Version 2.0.

Skills:

• Project Management: MS Project, Clarity, Planview, HPQC, Resource Management, Scheduling, Planning, Sprint Management burn downs, backlog, spring planning, daily stand-ups , Agile JIRA , Waterfall, Iterative, Cross-Functional and Multi-National teams and communications, Project Plans Issues, Risks, Changes, Resources, Budget, Quality, Schedule, Scope, Procurement, Integration , Triple Constraint, Organizational Readiness, Training.
• Techniques: SWOT, Fishbone, Root Cause, Use Cases, JAD, Cost/Benefit, Lessons Learned, Re-use, BPM/Re-engineering, Function Point Analysis.
• Documentation: Requirements, Project Plans Issues, Risks, Changes, Resources, Budget, Quality, Schedule, Scope, Procurement, Integration , Traceability, UI Design, User Experience.
• Industries: P C Insurance, Retail/POS, Medical Management ICD9 / ICD10 , EDI / EFT, Knowledge Management, SaaS, Order Management, Application Development, Web Development, Mobile UI Design, Salesforce.com.
• Teams: Transformation and charismatic leadership, focus on effective communication, mentorship, Large and small teams, multiple teams simultaneously.

EXPERIENCE:

TekPartners: IT Consultant ,Project Manager Confidential

As member of the Office Depot team, spearheaded requirements and testing efforts. Led in three-week sprints, this agile environment included multiple documents in a waterfall approach. Utilized HP Quality Center to manage requirements and test execution. Conducted sprints through Salesforce.com. The effort, necessitated by the Office Depot and Office Max merger, included the combination and migration of customer databases within AS400, Oracle, and Salesforce.com. This cross-functional effort included stakeholders from various parts of the organization.

Sapient/Nitro: IT Consultant Project Manager Confidential

As member of the ADT team, executed client expectations regarding requirements, solutions, and quality assurance. Directed project changes, budget increase requests, resource assignments, project plan and timeline, and implementations. Led project teams that included cross-sectional representation of resources of 10-14 team members, with deliverables that included RACI matrix, process flows and narratives, charters, risk / issue / change plans, communication plans, and other project documentation as needed. Solicited and managed requirements and releases through JIRA and HP Quality Center. Managed testing and defect efforts using HP Quality Center. Led requirements team of seven to ten associates and client employees in gathering system requirements for a new solution to bring the client into an electronic order management system from a pure paper-based system. This included the installation process, which was divided by the type of installation and the customer's affiliation. Managed the pricing of the services and equipment offered by the client across the USA and Canada through multiple sales channels.

Focus Technologies LLC: IT Project Manager Confidential

Spearheaded P C insurance-based projects for multiple clients to implement various applications in an Agile environment using JIRA to monitor sprints, which included requirements gathering, presenting proposals to executive management, and providing guidance to the team on insurance and information technology related items as a subject matter expert and leader. Executed 3-week and 4-week sprints to release fixed, upgraded, and newly developed property and casualty insurance applications. Managed teams of 5-8 resources across all functions. Managed project changes, resource assignments and tasks, timeline, and implementations. Developed requirements, technical specifications, mobile and desktop specific designs, and responsive designs for insurance applications. Directed deliverables that include process flows corresponding narratives, RACI matrix, SOPs, charters, risk / issue / change plans, communication plans, and other project documentation as needed, such as project plans. Conceptualized necessary guidance as a subject matter expert to the executive team on various insurance solutions in Software-as-a-Service SaaS product offering. Clients included Security First, Southern Oak, and SafePoint insurance companies, within the personal and commercial lines of business.

UST Global: IT Project Manager Confidential

As a member of the Walmart team, led multiple projects in the international store division. Utilized MS Project , Clarity, and Open Workbench, and HPQC to control and manage the project team, risks, issues, changes, and the schedule. Initiated Function Point analysis to assess project change requests and re-baseline the project schedule as needed. Managed multiple projects simultaneously averaging 550,000 budget and concurrently managed nearly 65 associates across these POS projects throughout several countries. Drafted and executed project changes, budget increase requests, resource task assignments, project plans and timelines, and implementations. Directed deliverables that include process flows corresponding narratives, RACI matrix, SOPs, charters, risk / issue / change plans, communication plans, and other project documentation as needed, such as project plans and SOWs. Executed project within the Quality Management Office creating work packages to kick off projects and led teams within the Vendor Management Office to implement a SaaS tool improving the management of the vendors by managing with onsite and offshore resources for the I.T. organization in an Agile environment in 5 week sprints.

State Farm Insurance Company: Business Analyst Project Manager Confidential

• Achieved outstanding results for over ten years with many different types of efforts, ranging from hardware projects to administering cost-saving programs through business process management. Responsible for both the personal lines businesses and IT side of systems development, holding duties in but not limited to : gathering of requirements, documenting, understanding business process needs and IT's role in leveraging those needs, generating functional specs, bridging the IT side in developing new systems, and the business side in creating and supporting new systems. Spearheaded and executed deliverables include process flows corresponding narratives, RACI matrix, new and updating SOPs, charters, risk / issue / change plans, communication plans, and other project documentation as needed, such as project plans and project budgets.
• Responsible for human factors while representing the business side when developing a new highly visible, mission critical claims system Huge corporate wide initiative :
• Facilitated project definition / scope and obtained appropriate authorizations.
• Conceptualized, gathered, and documented requirements from the user community e.g. medical claim handling rules .
• Initiated and enhanced business and functional requirements in addition to performing gap analysis e.g. ICD9 to ICD10 transition .
• As a liaison between the business area and the IT area, use cases were used in developing the requirements to maintain and improve the needs and experience of the end user e.g. user interface design .
• Appropriated the needs to make the change from a mainframe based system to a web based system.
• Focused on usability design, to create an ease of use and positive end user experience.
• The user friendly design was developed to improve productivity, which results in improved end user experience.
• Led concurrent projects that included efforts to apply augmented automation for required personal lines claims correspondence improving end user efficiencies and experience, to introduce new automation to current manual processing for claims payment issuance with an annual savings of over 750,000 through gained end user productivity.
• Other large efforts managed included the creation of a new project office management tool, and utilize vendor management to develop an improved time keeping tool for the entire IT department, increasing the usability and experience of the tool.
• While working on some of the smaller projects, effectively balance multiple roles, such as a project manager managing 4-5 associates per project and completing typical business analyst tasks as usually assigned to multiple projects at once, utilizing organizational and multitasking skills. Effectively controlled project teams using MS Project to track and report on assigned projects. Conceptualized and executed project changes, budget increase requests, resource task assignments, and implementations.
• As a Business Analyst, managed the following tasks on a regular basis to the highest efficiency utilizing Microsoft Office products:

1. Calculate cost / benefit analysis.

2. Analyze and write business architecture and business and functional requirements.

3. Work on project planning, Earned Value analysis, defect, risk, issue, and change management.

4. Create and execute user acceptance test cases.

5. Prepare and present project documentation to stakeholders for appropriate sign-offs.

6. Design and maintain supporting workflows and procedures through business process management BPM .

7. Present numerous training sessions using original training materials.

• Assigned to manage support functions in an effort to maintain the numerous applications, oversee the modification of the corresponding workflows and procedures continual process improvement to keep up to date with the current claim system for the 36,000 field employees, management of numerous vendors, and acted as the legislative liaison for the claims department. While supporting the company-wide use of electronic funds transfer EFT , managed the use of and updates to the EDI transmissions flowing with each EFT for medical bills and other claims payments to service providers.

State Farm Insurance Company: Personal Lines Claim Specialist Confidential

• Investigated automobile accidents for negligence, policy coverage, property damage, and bodily injury claims.
• Managed numerous medical claims using ICD9 and CPT codes on HCFA forms simultaneously. Negotiated settlements with insureds, claimants, attorneys, and other insurance companies. Responded to various special catastrophes providing emergency assistance to policyholders' insurance needs with their personal lines automobile and homeowner's policies. Trained and mentored new employees in the computer system, state regulations, legal environment and process procedures.