PROJECT MANAGER ENTERPRISE - WIDE TECHNOLOGY DEPLOYMENTS

• More than 12 years experience providing global technology solutions management for industry leaders in technology outsourcing, consumer products, travel, and real estate environments.
• Proven success turning around at-risk accounts and driving significant improvements in servicing levels and customer satisfaction.
• Consultative product manager with track record of cross-selling additional services to garner significant revenue in additional client deliverables.
• Significant knowledge on technology and product development determined to meet or exceed team goals on a consistent basis.
• Expertise in designing, implementing, deploying, and maintaining enterprise level web applications and services

CORE COMPETENCIES

PMP Project Management Systems Business Analysis Waterfall, Kanban, XP, Agile/Scrum Migrations Business Development Client/Vendor Management Consultative Sales Web Applications Database Management Systems Ecommerce

RELEVANT EXPERIENCE

Confidential

IT Project Manager

• Duties include managing and directing the development team of Travel Media Group such as:
• Defining product roadmap
• Optimizing the legacy database of the system
• Building a Rest API
• Building a responsive site desktop, tablet, and smartphone
• Implementing IOS and Android Apps
• Building an administration site to manage advertisements inventory and analytics
• Migrating the development team from a no process environment to scrum
• Configuring tracking management using Jira with a scrum process for technical requirements and a kanban process for business needs
• Implementation of continuous integration
• Linking Github and Jira for seamless issue transitioning
• Integrating app with third party solutions

Confidential

IT Project Manager

Duties include creating unique and innovative software solutions for various third party payment processors and merchants. Solutions consist of using artificial intelligence and search engine engineering to produce safe transactions in high risk vertical segments.

Duties include:

• Leading efforts in identifying and marketing to vertical segments with high potential such as multinationals, global associations and complex international business networks
• Managing the product development and maintenance of web application by defining use cases and state machine for a reusable and loosely coupled software development approach
• Successfully managing various teams of remote developers operating as contractors who were usually located on other continents. Most teams would include as many as 10 developers at a time.
• Constantly translating business problems into solutions by creating a set of use-cases and diagrams reflecting all technical requirements
• Reliance on a Scrum/Agile development approach to manage software developers
• Process oriented management of charge-backs including fraud, friendly fraud, processors relationship management and customer relationship management
• Experienced in counseling merchants with major brands Visa, MasterCard, etc. rules and regulations
• Managed implementation of software compliant to PCI guidelines
• Expert in soft negotiation skills in global operations and cross cultural environments
• Designed and managed software solutions that meet Know Your Customer KYC practices as advised by the financial industry
• Trained by Electronic Transactions Association ETA University on credit card processing
• Relied on SharePoint / Microsoft Project Server to perform duties
• Technical experience: Linux Redhat/Ubuntu/Debian, J2EE, JSP/JSF, Java Servlets, Glassfish, Tomcat, Apache

Confidential

• Opening and managing BCD Travel franchise
• Building campaign to remove under-performing corporate accounts
• Increasing corporate accounts portfolio by more than 150
• Training sales agents to reach top customer service satisfaction levels
• Creating career plans for all employees and incentives programs for high performers
• Upgrading back office software with latest technology such as
• Vocal server with voice over ip deamon Asterisk installed on Linux for a call center
• Electronic archiving
• Digital signage capability
• Design of interface module between Amadeus selling platform and accounting software
• Design and management of software development for online interactive shuttle scheduling service
• Utility was recognized as the most innovative and useful software solution by the State Department and the US Aid in Senegal

Confidential

Global Business Development Manager Confidential

Duties included:

• Business development, consulting, and sales engineering.
• Selling of high-tech wireless mesh-networking devices to telecommunication operators and distributors, such as Brittish Telecom, Millicom, Orange, Alcatel, NTT Docomo.
• Demonstrating wireless networking products at telecom operators' sites.
• Communicating to engineering the customers' expectations and requirements.
• Collaborating with engineering to identify integration opportunities with telecom operators systems.

Confidential IT Consultant

Duties included:

• Assisting in expanding business operations to Africa and reaching out to customers such as ATT, World Food Program WFP, and United Nation UN in order to offer internetworking services via satellite links.
• Managing global team of Field Engineers of diverse nationalities American, European, Argentinean, etc. .
• Seeking collaboration from Government officials and the equivalent of the Federal Communications Commission in various countries for VSAT/Satellite license authorizations.
• Recruiting office managers and satellite technicians.
• Supervising importation and installation of satellite and intranetworking components.

Confidential Senior System Engineer

Duties included:

• Investigating technical research papers in order to create patent opportunities or protect existing patents.
• Publishing specification documents for various datalink level 2 and routing level 3 protocols.
• Presenting simulation models to potential investors and customers. Implementing what-if scenarios to marketing in order to demonstrate superior performance of company's products.
• Interacting with development team and testing team to implement, test, and deploy according to specifications
• Demonstrating to development team via simulations the level of performance of codebase according to bit error rate, quality of service, or delays in processing buffers/stacks.

Confidential System Engineer

Duties included:

• Configuring a WAN network with a proprietary datalink including a VHF physical layer.
• Integration of various protocols from the physical link to the application
• System and unit testing of various protocols in order to verify compliance with specifications
• Integrating and internetworking at the component level with third party networks such as FAA, Rockwell Collins, and American Airlines networks
• Extensive use of rational suite tools for business analysis and software development in a unified modeling fashion UML