JOB OBJECTIVE

My goal is to drive profits and revenues through good analytical oversight, in-depth planning and change management, problem solving through strong interpersonal and conflict management skills. My overall objective is to obtain a position where I can bring team leadership through a mixture of Organizational / Team Management Project Management skills to achieve the highest levels of success for my clients and staff members as well as ensure financial growth for all concerned. I am looking for an opportunity in Project / Operations Management, or CRM Call Center Operations where I can use the many years of corporate and consulting experiences in IT Networking, ERP Implementations, Supply Chain Logistics / Design Management, Sales Force Automation, Insurance Health Care Services, Web Portal Designs, and Financial Services experiences that I have gained through hands on experience and implementations. I ensure adherence to project management methodologies and change management processes and standards to meet the client's business expectations. Develop planning and implementation methodologies, work with project teams, external consultants, and vendors as necessary. As a Senior Project Manager I lead mentor less experienced staff on complex projects in areas of expertise that are needed. I have always demonstrated project management experience in the direction of multiple large or complex projects from beginning through execution demonstrated proficiency in managing projects that typically have enterprise-wide implications as well as a highly technical complexity. I use effective verbal and written communication skills for the purpose of providing and explaining project information and status to management, staff, and vendors.

HIGHLIGHTS OF QUALIFICATIONS

• Providing Key Project Management PMP as well as hands on experience in the Acquisitions and Mergers of business technology and business practices into new business platforms. This would be the integrating old business legacy systems with new technology or integration into new owner systems and software.
• Expert in project management methodologies Waterfall, / SDLC / Agile Scrum the governance and lifecycle principles, change management principles that encapsulate all project management processes Budgeting, Financial systems and reporting, project planning tools MS project / Primavera / Excel with PMO oversight and setup from project inception. Managing very large projects that span multiple time spans years and countries.
• Senior management consultant with over twenty years of experience in PMO Project Management and Facilities Management / Financial Banking / Client Call Center - CRM Software's /e-Commerce / ISO 9000 Compliance /Supply Chain Management Logistics / e-Procurement e-Sourcing, / Financial Payment Processing / strategy / Insurance Logistics experience.
• Expert in Global Implementations IT Networking / IEEE 802.16 / Design, IT Communications Call Center Development, eCommerce Organization Development, both Domestic and International Network Design, Wireless Networks, GSM Communications / Mobile Services Project Management.
• Responsible for selecting appropriate techniques to minimize loss, such as avoidance reducing chance of loss to zero , loss prevention and reduction reducing frequency and severity of loss , retention including self-insurance and planned no insurance , grouping of exposure units to increase predictability of loss , and transfer placement of property, activity, or risk with other establishment or insurers .
• Financial Services working with Banking Software, Credit Collections
• Retail Software implementations and integrations with Salesforce Platform implementations.
• Prepares Sales Force Automation and Operational and Risk Reports for management analysis that show on KPIs and metrics.
• Worked with clients to instruct and implement PMI standards within their organizations to improve baseline practices, by teaching new processes that are essential to good business and positive cash flow. As a standard tool and teaching guide, I use the Project Managers Book of Knowledge to impart many of the new business processes and fundamental project management tools needed to reorganize business operations and practices that drive business results at the local, regional and global levels.
• Working with clients to implement new processes through change management like On Boarding procedures to streamline the business process time to revenue. Provided process reviews for new On Boarding performance tools provide white paper and produce RFP's / RFI's to upper management, clients and vendors.
• Provide asset management consulting to clients who are in the process of selling or acquiring new business or operational ventures that require capital investment. Provide business analysis for all pre sales or acquisitions where IT, Software, Hardware operations need to be quantified and a financial matrix is needed for inventory purposes. Respond to RFP's and develop RFI's for asset management programs that improve procurement, optimize costs and establish worth of Network / enterprise infrastructures. Expert in the logistic, analytical and financial design and setup of domestic and international call / support centers that support multi lingual client CRM , technical and disaster recovery.
• Experience working with Federal BTOP Grant funding, Developing RFP/RFI's for proposals - managing complex program projects.
• Experience working with EMR Electronic Medical Records managing small to medium to large sized teams at large complex healthcare clients - Direct responsibility over full cycle project duration for 1-3 or more work streams - Client interaction at the C-suite level
• Management Consultant with reengineering experience in the Insurance and Pension management was facilitator in the merger of two insurance companies, compliance with US investment laws and European work flows.
• Develop Project Charters for clients wishing to expand business investments, Retail outlets and Centralized Distribution Centers Internationally.
• Design and implementation of C4ISR architectural framework for overseas command operations. Development of training ops.
• Perform the duties of a Business Analyst BA at times depending on the project / client engagement and needs.
• Advanced Program Manager, providing leadership, mentoring and technical consulting to junior project managers and business analyst.
• Provided updated information on FAA and FCC regulations as it applies to client expansion and merger acquisitions, Land right of ways, Tower leases and engineering spec.
• Organizational expertise in Value Chain Management and Integration with a focus on re-configuring complex supply and demand chain networks, Financial Credit Transaction and credit card / PCI Payment Card Industry private card processing to deliver customer driven best practices.
• Hired to design and develop Cradle to Grave several Global Implementations and World Wide Web Based e-commerce sites to support sales, marketing, distribution, whole sale, retail and customer support.
• Project leadership and management for many web site re-designs and solutions for content management CSM , site publication uniting business process expertise, SharePoint MOSS systems integration practices.

Key Positions Held: - PMO / Portfolio Manager, Senior Project Delivery Manager, Director of Operations, CIO of Information Services and Project Management Consultant.

Key Knowledge Base In:

Professional Experience

Confidential

Senior Project Management PMO Director

• The Georgia Enterprise Technology Services Account is based on business and environment issues, there are specific services and programs within the State of Georgia account in which are falling short of customer expectations and/or agreed to commitment levels. Selects appropriate technique to minimize loss, such as avoidance reducing chance of loss to zero , loss prevention and reduction reducing frequency and severity of loss , retention including self-insurance and planned no insurance , grouping of exposure units to increase predictability of loss , and transfer placement of property, activity, or risk with other establishment or insurers . Providing PM oversight to several Transition projects and providing support to the different agency's within the contract. Projects include the working with the different IBM teams to accomplish new server implementations, backup and recovery SAN and scheduling the different resources in the matrixes environment of the project.
• The Blue Cross and Blue Shield accounts are based on multiple projects to support the operations and build out of all new business practices and Greenfield needs. Duties included the development of four project plans, the creation of all internal documentation for project approvals Baseline One ARB Approvals, Budgets P L's, Resource Allocations per project, Development of Master Project Plans and Payroll/Time Tracking PMO reporting and vendor negotiations. Providing client Project Management on large to medium projects ranging from 5 to 500 million dollars in the Software development, Mainframe migration to mid-range computing, Application development to upgrade the clients operations, Designing help desk operations both standard and ASP models, Web enabling client legacy software, Setting up Document controls to manage projects. Managing the Off-Shore resource teams and interfacing with client resource teams to ensure all project work is completed on time. Managing the PMO direction and tracking of 50 plus revolving projects.
• Change Management is responsible for controlling / managing modifications to the functionality of a service, or addition of a new service. Change Management would typically comprise:
• Ensure standardized methods, processes and procedures are used for all Changes
• Facilitate efficient and prompt handling of all Changes
• Maintain the proper balance between the need for Change and the potential detrimental impact of Changes
• Coordinating, managing and reporting Change implementation
• Order Management through IBM Cloud Services, Tivoli, Sterling
• A single view of supply and demand across channels
• Coordinated, customized fulfillment processes
• Reviewing and closing Changes
• The objectives of this program are to be achieved through an approach that is scoped into 5 initiatives:
• Operational Readiness and Program Integration
• Server Consolidation Alternatives / Asset management Software ITAM , Maximo / Tivoli
• Other Transformation Programs Email and FileScon
• Operational Metrics Reporting
• Operational Assessment Program
• There are four 4 Program Objectives that fall within the five 5 project initiatives that fall under the GET'S project.
• Develop and measure quality metrics in specific service towers in order to ensure proper analysis on issues and make solid business decisions in order ensure positive trending.
• Address critical quality issues within specific service towers.
• Address the interdependencies of Transformation, Cross Functional Services and day-to-day support of the account.
• Development of an action plan s resulting from operational process assessments, as well as technical skills assessments.

Confidential

Senior Project Management

Solutions Delivery Projects Implementation - Managed product integration for ERP solutions in the Supply Chain, Warehousing and Network web-based collections and recovery products. Working in the Federal Government Contracts sector, providing Budgeting and Planning .

Confidential

Team/Project Size 3 to 10 resources

The scope of this effort is for one Information Technology IT Help Desk support services contractor to support both local and external customers at Headquarters Marine Corps Logistics Command, Command, Control, Communications and Computers HQ MARCORLOGCOM, C4 . This support includes providing IT customer support and performing Incident Management i.e. Service Desk outlined in the Information Technology Infrastructure Library ITIL best business practices as adopted by C4 Director. This position applies knowledge of IT concepts and specific knowledge of corporate business IT systems in order to respond to customer support service requests effectively and responsively. A seasoned asset manager with compliance and risk management experience in operations, call center, e-mail and technology-related risk mitigation. Performs technical analysis to identify solutions to customer operational requirements and support of acquisition planning, and provide technical oversight and life cycle support for all IT assets that support LOGCOM corporate business operations, including desktop computers, peripherals and personal computing devices, among others.

Confidential

Team/Project Size 5 to 25 resources

Hired as the Senior Project Manager to support ten 10 Governmental projects and to provide Technical Support during the VTrackS system implementation for the CDC includes Application Testing, Business Intelligence, Data Warehouse and Technical Support during rollout to the grantees and providers, training on all new business processes and technical training on all new FDA rulings' and mandates. Certified FAI Federal Acquisition Institute contracting officer. Responsible for selecting appropriate techniques to minimize loss, such as avoidance reducing chance of loss to zero , loss prevention and reduction reducing frequency and severity of loss , retention including self-insurance and planned no insurance , grouping of exposure units to increase predictability of loss , and transfer placement of property, activity, or risk with other establishment or insurers .

The scope of work included,

• Application Management, Maintenance and Support
• Change Control Board CCB Support
• VTrackS Solution and SAP Application Coordination and Support
• User and Performance Testing Support
• Business Intelligence, Report Development and Data Warehouse Support
• Manage and grow all accounts, develop contacts and budgets while maintaining staffing levels at all client sites nationwide.

Confidential

Senior Technical Delivery Manager

Business Consulting Services

Confidential

Team/Project Size 10 to 25 resources

• Hired as the Senior Project Manager to support the retail and marketing operations for the Canadian division. This was a temporary engagement while an internal hiring process was conducted. Duties included the development of four project plans, the creation of all internal documentation for project approvals Baseline One ARB Approvals, Budgets P L's, Resource Allocations per project, Development of Master Project Plans and Payroll/Time Tracking PMO reporting and vendor negotiations. Worked with the business units for the Canadian retail marketing groups to implement Reflexis to all store operations based on RFI. Provided sales force automation metrics and standards for the new Canadian operations. Supported numerous projects to upgrade software versions and set up internal support operations for migration to an SAP platform.
• Provided sales and logistical data for call center services for both Confidential and international inbound call center for catalog or online sales, custom technical support, help desk, order taking, order entry, reservations, telesales, or customer service. Develop master project plans / pre - merger surveys to provide long term planning, budgets, risk mitigation, contingency project planning for consolidation of call / support centers. Developed study for call center software, the use of MS Dynamic and other CRM packages.
• Parallel duties included the survey and analysis for call center consolidation for Northwest and Delta operations and customer call centers for ticketing and web support. Study included recommendations to consolidate or close support / call centers with cost savings and increased customer support.
• Delivering Project Management techniques through continually assessing the breadth and scope of consulting services that address the changing needs and concerns of clients.
• Reports on project progress for Infrastructure and Application dependencies throughout the project lifecycle or specific phases within the SDLC
• As a Program Manager, Directing and monitoring all activities for large, high risk, major technology-based projects from initiation to delivery. Projects cross platforms, applications, and/or business lines. Works with business partners to develop technology concepts, requirements, design alternatives, RFP's and project schedules, and costs for new systems initiatives.
• Produce RFI's, SOW's / BRD's for current and new projects - Manages, the creation and tracking of processes, procedures, and documentation that improve environment stability, availability, maturity, and production parity.
• Create RFP's on new technology and systems.
• Rollout of the Salesforce / w EZ-Ops for the new 179 Canadian Stores
• A seasoned asset manager with compliance and risk management experience in operations, call center, e-mail and technology-related risk mitigation.
• Collected and authored business requirements for Canada B2B Buyer Initiated Payments platform enhancements, coordinated product testing with clients, QA and developers, provided training for internal/external customers and updated user manuals

Confidential

Team/Project Size 30 to 50 resources Business Units

• As the Project Manager I worked with all Business Units within Delta and Northwest to set work activities and to align project plans with the PMO office. The Network Planning and Schedules Teams identify and manage the markets to be served within the worldwide Delta network to maximize revenue opportunities. This includes market share analysis with route and frequency planning to determine where to fly and how often, fleet planning assignment to determine optimal fleet types and aircraft assignment, development of the flight schedule, and ultimately distribution of the flight schedule.
• Other responsibilities included the implementation and upgrade of systems used to support the Network Planning and Schedules business processes. AirFlite, a Sabre product, is used as the primary tool for schedule development and distribution by both NW and DL. Additional Sabre products are leveraged at DL including Planet similar to QSI , Fleet Manager and Slot Manager. NWA uses various internally-developed systems to support these functions including Quality of Service Index QSI , Flight Profitability System FPS , Enhanced Schedule Planning ESP , Revenue Analysis Tool RAT , Fleet Assignment Model FAM , Through Assignment Model TAM , Aircraft Rotation Model ARM , Demand Driven Dispatch DDD , Best Value Connect BVC , Best Connect BC , PathGen CNX , and Affiliate Systems. Complied with FAA and FCC filings and mandates regarding flight systems and changes to frequencies and placement of systems, OCC operations. Developed project plans for Delta and Northwest call centers to consolidate software and communication operations, identify all cost savings, produce risk mitigation and back-up plan for continued service for disaster recovery procedures.
• To perform the duties of the project business analyst BA at times depending on the project / client requirements.
• Developed and presented budgets of five million dollars for phase I II of the Inventory Management Project, resubmitted revised budgets in January 2010 to include Flight Migration Project.
• Developed MS Excel spreadsheets to link with MS Project to track outside labor from other project work streams and operational cost that reduced monthly budget projections. Used SharePoint MOSS to track all work and document libraries.
• Developed the project plan to migrate both airline operations into a single flight schedule so to align all operations for inventory migration. Converted all NW on OA, and YX on NW code shares to the DL schedule publication process. Keep all OA on NW codes shares on the DL north schedule publication process until code shares end at the end of January 2010, at which point they will begin on.
• Provide Facilities Management consulting to develop maintenance systems and controls through implementation of EAM systems. Consolidate service center operations and developed master plan for system and software. Began work with FAA requirements and the analysis stage to convert all flight operations to a master web site for all operations, OCC control center operations.
• Parallel duties included the survey and analysis for call center consolidation for Northwest and Delta operations and customer call centers for ticketing and web support. Study included recommendations to consolidate or close support / call centers with cost savings and increased customer support.
• Integrate non scheduling teams e.g. NRT to the single AirFlite platform.
• Provide Merger and Acquisition assistance to growing business and to provide the Project Management skills to structure and manage all phases of the Buy-outs and merger of new business practices.
• Re-Designed the web site for the flight attendances and pilot scheduling that Delta was using to support Northwest flight attendances and Pilots.
• Benchmark Enhanced Schedule Planning ESP . Benchmark this tool at the request of the business, using Delta data.
• Compare NW's QSI to DL's Planet product to select a market share analysis tool.
• Integrate a harmonized flight number range plan. This involves harmonizing the DL and NW flight number ranges to align mainline and airlink flight for inventory cutover.
• Delivering Project Management techniques through continually assessing the breadth and scope of consulting services that address the changing needs and concerns of clients.
• Decommission AirFlite in MSP retire NW distribution processes, and other models/applications as required.
• Produce SOW's / BRD's for current and new projects,
• Create RFP's on new technology and systems.

Confidential

Senior Business Consultant

• As a Senior business consultant for IPA, my duties are to impact my clients business with all of my technical and business experience and knowledge to change the current social and financial picture through team leadership, functional / technical solution development, reorganizational changes, financial and HR systems reengineering and implementing new procedures. I have strong interpersonal and conflict management skills that allow me the ability to work both in a corporate and family business structure. Through the whole process I have to build and maintain the relationship with the client and become a trusted advisor and take fiscal responsibility for the entire operation.
• I have implemented a number of professional development initiatives and quality compliance safeguards, including methodologies, quality control policies, supporting tools and technology, and training. I have provided all types of business consulting across America as well as their International interest with technical, logistical, Financial and Business Re-Engineering Process. I work with mid level companies 2.5 million to 250 million to help refocuses my clients efforts and help them increase profits and market share by changing bad habits and addressing financial HR issues. Increased sales and revenues through web based e-commerce additions and inter-net
• Providing client Project Management on large to medium projects ranging from 5 to 225 million dollars in the Software development, Mainframe migration to mid-range computing, Application development to upgrade the clients operations, Designing help desk operations both standard and ASP models, Web enabling client legacy software, Setting up Document controls to manage projects.
• I have worked with clients to instruct and implement PMI standards within their organizations to improve baseline practices, by teaching new processes that are essential to good business and positive cash flow. As a standard tool and teaching guide, I use the Project Managers Book Of Knowledge to impart many of the new business processes and fundamental project management tools needed to reorganize business operations and practices that drive business results at the local, regional and global levels
• Retail Sales automation and software, Salesforce automation integration into legacy sales / invoice systems.
• To perform the duties of the project business analyst BA at times depending on the project / client engagement
• Contribute to the development of Product / Business Requirements / Joint Requirements specifications collaborating with external vendors and several internal organizations.
• Develop and execute product level implementation and scheduling strategies that ensure successful product delivery across multiple, diverse cross functional teams using Product Realization Process guidelines.
• Ensure all relevant and required systems are in place to support the product / project and that the technical scope accurately represents the business requirements.
• Assume responsibility and accountability for on time delivery and product / project Lifecycle Management.
• Demonstrate creativity and ownership in issue tracking, issue resolution, escalation techniques and Leadership reporting when required.
• Create and deliver presentations for executive / Senior Leadership reviews.
• Responsible for managing the product scope and Business requirements.
• Develop and Design all training sessions for executive and staff and business units.
• Provide good oral and written communication, planning, organizing, decision making, problem solving, accountability and initiative
• Assisted large Petroleum distribution client in Texas with the re-design and expansion of their family owned business. Client serviced a large portion of northern Texas, lower Oklahoma and Kansas with gas and oil products for industrial, farm, drilling and retail sales outlets. Provided client with a business plan to expand into direct sales of their petroleum products through company owned convent store, card lot and acquisition of service stations. Set-up credit card, private card and gift card payment process through financial processing. Identified state-of-art pump systems that provided payment at pump and marketing through internet interfacing. Worked with client to use third party payment processing to keep a greater percentage of credit card handling.
• Fifteen 15 years experience in Data Center and Call Center Administration, design and build of client call centers to support IT and Supply Chain Solutions.
• Provided analysis for clients who provide call center services 7X24 with both US and international agents for inbound call center for catalog or online sales, custom technical support, help desk, order taking, order entry, reservations, telesales, or customer service
• Knowledge of ACD, IVR, CTI, Recording and contact center sizing. Knowledge of PSTN technologies Different interfaces .
• Familiar with availability management concepts, and IT Support services. Understanding the purpose of availability management in the implementation of IT infrastructure and support services design and the concept of Vital Business Function VBS .
• Monitoring, troubleshooting and repairing Servers with hardware, software, and network problems, Building, upgrading, and configuring Customer Servers spanning several different platforms and configurations.
• Building and installing infrastructure. Racks, cabinets, ladder rack, wire management etc. Monitoring Data Center environment power, cooling, and cabling providing remote hands services at customer or support personnel request.
• Basic knowledge of Helpdesk process in terms of report, activities, support and tools used. Familiar with different features of Desktop hardware and software.
• VOIP protocols.
• Basic understanding of the Incident management process and its interface with other support processes.
• Familiar with IT hardware standards, and knowledge of different hardware installation environment.
• Basic knowledge of data storage concept, data storage types, data storage administration tools, and of backup/restoring data. And Relational Database Concept i.e. tables, views, queries, etc.
• Knowledge of SQL commands and their usage. Knowledge of various database management systems in the IT industry and the basic differences between them.
• Develop master project plans / pre - merger surveys to provide long term planning, budgets, risk mitigation, contingency project planning for consolidation of call / support centers.
• Provide Facilities Management consulting to develop maintenance systems and controls through implementation of EAM systems.
• Developed intranet / internet portals for 90 of all clients to increase sales and distribution of client products. Designed and developed the sites as well as set up all hosting facilities.
• ISO 9000 Compliance and Documentation.
• Provide Merger and Acquisition assistance to growing business and to provide the Project Management skills to structure and manage all phases of the Buy-outs and merger of new business practices.
• Optimize the value of a company by managing operations and capital costs through process automation and more efficient use of IT assets and resources, GSM communications, as well as to focus on strategic initiatives to help meet business goals.
• Provided Banking clients with restructuring and procedural processing with their check imaging, mainframe batch / item processing, statement processing, fraud mitigation process and tracking methods. Worked with banking clients to improve the NSF/OD process to develop new standards and policies developed new strategies for ACH clearance process for internet clients and new revenue streams for payment process. Implemented new teller software system Argo to improve client banking.
• Product manager for an ASP model collections, recovery and virtual extranet solutions in the financial industry. Identified and defined new product functionality, authored business requirements, developed product release schedules and roadmaps, coordinated product development, QA and documentation, pre-sales support, product demos and client support.
• Authored product overviews for sales team, marketing and monthly newsletter.
• Created process flow/decision matrix diagrams for web based financial services.
• Product liaison for fortune 500 financial institutions, collection attorneys and agencies.
• Implemented CRM strategies that vary in size, complexity and scope. Some companies consider a CRM strategy to only focus on the management of a team of salespeople, Client data collection, Sales and Marketing plans. Other CRM strategies covered customer interaction across the entire organization. Many commercial CRM software packages were complete ERP implementations like PeopleSoft, SAP and other smaller ERP packages.
• Deliver fixed priced contracts on time and under budget as contracted or provide client with legal / contract impediment to cause the contract to be revised accordingly.
• Delivering Project Management techniques through continually assessing the breadth and scope of consulting services that address the changing needs and concerns of clients.
• Hired to re-design and manage the design of an English as a Second Language web portal that was stalled and losing revenue. Successfully turned project around and began generating revenue for the college through internet sales and off shore distribution.
• Provided consulting services for merger planning to consolidate call centers and operation centers to provide regional coverage. Developed system and service analyses for clients that were building and acquiring call and support centers.
• Provided client with project plan to install on site cellular system and radio network for all trucks and plants in North Texas and South Oklahoma region, provided all FCC regulations, cost for engineering of cellular / Radio tower placements. Drafter and filled all legal agreements with the necessary agencies and courts.
• Directs and monitors all activities for large, high risk, major technology-based projects from initiation to delivery. Projects cross platforms, applications, and/or business lines. Works with business partners to develop technology concepts, requirements, design alternatives, project schedules, and costs for new systems initiatives.
• Plans and directs complex program schedules and budget, monitoring project status in comparison to cost/time projections. Provides consistent and comprehensive status reports, project updates, and ongoing cost analyses, significant issue management and resolution, communication with business lines and technology management, often at senior management levels.
• Work with clients to develop new web sites, redesign existing web sites and provide clients with the latest software solutions for CRM / CSM and e-Marketing.
• Produce SOW's / BRD's for current and new projects,
• Create RFP's on new technology and systems.

Confidential

PMO Manager of Operations Solutions Delivery

• Was hired to build-out the Operations sales teams in the Confidential markets, manage the development of a web based software tool for portal design and interaction. To develop and implement the business plan to expand into the South East Regions and move the corporate headquarters to Atlanta. Re-focused sales initiatives around web based solutions, back office integrations, electronic payment systems for the Financial and Insurance industries. Oversee the planning and scoping for all client engagements, teach Project Management skills. Developed practice groups that supported many clients in the CSM development using E-market, Vignette and others to provide the content management for many web sites. Develop an Asset management practice group to work with financial clients in the Supply Chain and IT Market Places with CRM applications. The majority of all work was focused around customized Web development to provide new technology of PDA devices to support access for client interfacing.
• Company was located in World Trade Center and suffered financial set backs due to NYC attacks which disrupted 80 of all client projects and revenue flows. Company was forced to layoff 60 of all its work forces cancel all expansion plans for new markets. Currently, arrangements have been made to continue the business relationship in an advisor capacity to identify sales opportunities. Working with clients to document and recover data lost and to update all disaster recovery procedures for future events.

Confidential

• Able to manage, drive and lead a team of 2-5 consultants to complete a deliverable within a program of work.
• Can manage the expectations of client team members, and their managers within the business, to ensure acceptance of solutions delivered.
• Lead the development of Blue Line a web based tool that supported investment and Financial Banking operations for loan and credit tracking.
• The CRM and CSM implementations provided features that supported sales, marketing, event management, project management and finance. Worked with Microsoft as a 3 PL partner in the delivery of MS Dynamics.
• Can develop and deliver plans for a sub-phase within a delivery. Identifies and escalates issues and risks within area of responsibility directly to the engagements management team and takes responsibility for resolution.
• Build two regional sales organizations centered in the North East and Southern markets.
• Providing Key Project Management as well as hands on experience in the Acquisitions and Mergers of business technology and business practices into new business platforms. This would be the integrating old business legacy systems with new technology or integration into new owner systems and software.
• Built software product to support web development for clients in the Banking and Insurance and Pharmaceutical industry.
• Developed alliance partnerships with e-Business companies like BEA, Microsoft, Commerce One, Argo Systems to form strategic alliance for Solutions delivery and Back office Integrations.
• Development of world class facilities maintenance programs and software implementations for industrial, production and warehousing.
• Hired to re-design and manage the design of an English as a Second Language web portal that was stalled and losing revenue. Successfully turned project around and began generating revenue for the college.

Confidential

Senior VP of E-Commerce Services Group

• As Senior VP of Operations and E-Commerce, I managed two PMO practice groups within the eServices Group, I was charged with the commissioning of building nine, two hundred person practice groups around the globe to support eCommerce expansion. These practice groups would provide iXL with consistent delivery of Consulting Services through - Portal access for web delivery and sales, B2B / B2X services, using third party packages like SAP, People Soft, Siebel, Vignette, Commerce One, Open Market, Ariba, and Clarify. Average P L for each group would be 3 8 million dollars per quarter, with combined eServices revenue of 60 million dollars per annum.
• Many project had multi-phases that would run 12 to forty eight months in duration and exceed 100 million in value. Most contracts were fixed price and required individual management to ensure that cost / purchases/ labor / did not exceed the project scope... Directed the beginning structure and outline to collect and document procedures to attain ISO 9000 certification for IXL. Developed project management training courses and the developed the materials and courses outline for the purpose of standardizing all project management.
• Dot-Com Technical web solution Architecture build outs - emarketplaces and exchanges for G1000 clients in the Banking and Insurance for companies like First Union, Chase, Bank of America, Prudential and Guardian. Implemented several banking / mortgage packages to support customer service, teller, loan services through fair Issic and Argo Systems.
• Developed alliance partnerships with e-Business companies like Siebel, Clarify, Ariba, Commerce One, i2, Manugistics, Vignette, Argo Systems and others to form strategic alliance for major infrastructure installs and co-venture collaboration to deliver SCM technology to our clients.
• Completed marketplace strategy for large global Airline companies to develop ticketing web sites and employee informational portals.
• Worked with CCE to develop a feasibility study for the use of web based portal to provide retailers access into immediate replenishment.
• Developed web portal for utility services to provide monitoring and client based services Billing, payment, maintenance and new build outs .
• Co-managing large marketplace portal builds, web sites , for Latin American Construction Company.
• Responsible for entire business lifecycle of eservices projects responsibility for resource allocations and project optimization tracking pre-sales, sales, proposals and project management
• Drafted business plan for major marketplace framework in the Call Center, Air Cargo, Construction and Warehousing Industry.
• Supported three Acquisitions and Mergers of companies wishing to integrate their systems and tie all operation through the new holding company. This required integrating the financial systems, Communications Desk top software and CRM tools and systems have the ability to integrate into the new companies operations with little down time and provide the links between systems so that a smooth transition could take place.

Confidential

Manager, Integrated Logistics Supply Chain

• I led the development of new business and the implementation of Alliance Software for new products in the eBusiness Consulting Services vertical. Created the largest PMO consulting practice in Atlanta focusing on the development of system applications through third party integration with interfacing into legacy systems. Provided systems application architecture for ERP, CRM EAM solutions and specialty software interfacing for customization of customer applications. Key practice procedures in web based development designed for e-commerce business specializing in CMS and B2B marketing. Provided the leadership in developing standards and procedures for project management operations in the development of all call center and communication centers both domestic and international operations.
• Designed story boarded and managed SDLC developed World Commerce Online WCO , the first floral web based system to link growers, seller, and retailers using one of the first world wide web based system that provided the grower access to the whole seller and historical sales data to set growing needs Linked Whole Seller to Distribution and transportation providers and Whole Seller to Retailers - Provided a sales portal for customers to have a wider range of floral goods to select from and a direct ordering process to reduce cost. Several third party platforms were used to build user interface -Seibel, vignette, plum tree engines. WCO later sold all of it's holdings to 1-800-Flowers.
• Developed Managed work plans for implementation at client's service center and integration with third party bank system site.
• Responsible for the Corporate Development function reporting directly to the Vice President. Primarily responsible for assisting a medium sized physician owned professional liability carrier to diversify its markets and distribution systems. Responsibilities included in-depth analysis of competitors, new ventures, products and diversification strategies.
• Participated in a reverse engineering project of a Medicare Part-A system from an IMS full function database into a DB2 relational environment. Data Modeling Technique: DACOM, Database: DB2
• Developed distributed server environment, used Interactive Intelligence's Enterprise Interaction Center, Remedy contact management, NT/DCOM/MTS Services, various e-mail products, and custom code based on Microsoft and other Internet technologies.
• Developed technical/architectural documentation for product providing for communication/education to customer.
• Worked with customer teams for analysis, design, procurement, and implementation planning for multiple environments.
• Managed the analysis and design of a very large vendor/retailer UPC/EDI Electronic Merchandise Catalog database. This database was used by vendors as well as retailers nationwide. Vendors cataloged their inventory in the data warehouse, and subscribing retailers could select and order their merchandize electronically. Subsequently the vendors used the system to process these orders and to transmit invoices to the retailers electronically. Design tool: EXCELERATOR, Database: DB2

Confidential

Principal Consultant, Enterprise Applications Services

• I worked as a Principal level consultant developing client based services in a wide range of IT, business consulting and systems implementation services. Worked on several large bid responses for such firms as Prudential Insurance, Georgia Pacific, Bell South, Atlanta Gas Company and have been assigned to the project team for the Atlanta Gas vision study. Consulting assignments have included the following positions and team assistance as a network specialist, systems integrator and interim Director level support in the IS/TS departments.
• Developed RFP response for the Office of Budget Management for the commonwealth of Puerto Rico. The project was estimated to cost 45 million and provide new technology implementation for 152 governmental offices and Public School System.
• For Prudential Insurance Company, Mr. Dryden developed a network redesign for the LAN/WAN infrastructure. He assisted client IS teams to develop best practices and a methodology for future network. Responsible for developing a technology blueprint for network expansion to remote office and job sites. Responsible for developing Best Practice document for network redesign. Planned and organized migration plan to migrate for standard Windows 3.11 to Windows NT operating systems. Redesign of client wide area network to review current cost of network infrastructure and circuit type and deployment needs. Developed budget and project plan to implement new network and hardware. Worked on benchmarking network infrastructure for D B SmartStream software, concentrated on performance and capacity modeling. Conducted company wide site surveys to identify all network issues and legacy systems. Designed new enterprise network to include ATM/Sonet backbone network and transport network software subsystems and protocols. Made us of Frame-Relay within corporate metropolitan area. Organized client project support teams within each IS department and Call Centers. Conducted company wide site surveys to identify all network issues and legacy systems. Designed new enterprise network to include ARM/Sonet backbone network and transport network software subsystems and protocols.
• For Pleasant Company, Mr. Dryden assisted in the maintenance of network server upgrades. Provided assistance in the evaluation of existing network management tools. Responsible for developing Best Practice document for network redesign. Designing Warehouse RF bar coding systems while integrating current UHF systems into SST systems. Developed RFI/FRP for Enterprise system. Evaluated new ERP/MRP software solutions to replace current warehouse/accounting systems.
• Redesign of client wide area network to review current cost of network infrastructure and circuit type and deployment needs, planned migration for standard Windows 3.11 to Windows NT operating systems
• Worked on benchmarking network infrastructure for D B SmartStream software, People Soft, concentrated on performance and capacity modeling.
• Worked with client information system, GIS to manage, capture, store and analyze images in a geographic format.
• Designed new enterprise network to include ARM/Sonet backbone network and transport network software subsystems and protocols. Made use of Frame-Relay within corporate metropolitan area.
• Developed/Managed work plans for all technical aspects of project, including reviews with client senior management, development control procedures, platform components, connectivity, and support requirements.

Confidential

Manager, Information Services Systems

• Confidential was responsible for developing a technology blueprint for network expansion to remote office and job sites. Provided communications, data networking and monitoring services to Georgia Power / The Southern Company and many other east coast Utility company's. Designed project plans to replace coal burners and general maintenance to all power facilities. Planned and organized migration plan to migrate for standard Windows 3.11 to Windows 95 operating systems. Plan in place to migrate office to Novell 4.1 for three months until MS NT could be introduced for small pocket operations. Developed plan to restructure I/S department to provide help desk functions for company user base and to provide hands on support to all users. Developed support teams to provide high-level support to financial department to decrease out source cost and to increase response time to users. Prepared documentation for presentation to the Company Board of Directors to show I/S staffing needs, and to support user base of 1500 direct and indirect users. Responsible for I/S budget of 12.5 million and acquisition inventory of three companies. Planned and staffed software development team to develop high level Computer Assisted Facilities Engineering program to be used in commercial and industrial settings. Tailored computer training education to Company users through outsourcing training programs developed specifically for Williams. Designed and implemented the following:
• Specialized software programs for nuclear maintenance projects to track contact labor and work schedules.
• Inter-Company Core Competency test to determine the user proficiency and to gage user knowledge with current technology for all software and hardware being used within the Company.
• Organized the layout design for Company Web Site to be used in a kiosk for trade shows and to provide a lobby visitors station.
• Designed Company inventory system to incorporate bar coding scanning to track worldwide equipment and asset inventory. Member of 3 person Technical Infrastructure team, responsible for the analysis, design, and implementation of the system architecture to support development, test, and production Sun ES6000 and ES3000 servers/NT file servers/Windows .
• Led configuration and implementation planning for the development/production environments, including database configuration 300 GB , GIS ploting, database and software migration strategies, and backup strategies. Managed performance test activities.

Confidential

Senior Engineer - Systems Applications Integration, Computer Systems Support

• Designed and implemented international network to decentralize data transfer, provide voice and video teleconferencing to national and international business locations. Designed, implemented and met with heads of state to establish networks in the following locations: UK, Europe, Eastern Europe, Africa, Middle East, and Asia. Held Security Clearance / Confidential upgraded to Secret
• Developed a research plan to evaluate T-1multiplexers for the domestic and international CCIN network and presented recommendations to management.
• Developed the current European CCIN Communications Network plan and conducted pilot test between Atlanta and London.
• Worked with Data Operations to provide SAP applications to international groups over new network.
• Supported Marketing efforts for international sales and local efforts with bottling through Salesforce applications.
• Developed project plan to install and manage implementation of the European network for the first twelve locations throughout Europe.
• Developed implementation plans to install 9 European divisional and regional locations into the European CCIN Network. Installed European network to support high-speed data protocols, voice compression, fax, and video conferencing over international private network. Conducted R D studies for new technologies in the fields of CDPD data for hand held data units, wireless communications using CT-2/CT-3, cellular in-building technology and RF reporting over ARDIS network.
• Developed in conjunction with Telefonica Spanish telephone Co. sophisticated communications network for the 1990-1992-1994 Olympics to support all Company activities and worked with local international PTT's as a consultant on communication requirements for Olympic sponsors. Worked with 1996 Olympic requirements for Atlanta.
• Worked with GE to test data communications worldwide with the System 36, System 38 and AS-400. Assisted user groups in developing data communications for international reporting. Project developed into the ABP.OBP Reporting .
• Researched satellite communications for Far East Philippines, Hong Kong and Australia . Developed RFI proposal that was sent to the field for response to evaluate and select an international carrier to support and install the Pacific/Asian network.
• Researched alternatives for utilizing local satellite earth station gateways for international private networks within third world locations. Planned and designed the African network, prepared all financial reports and submitted proposal to management for approval.
• Developed third party ventures to help fund 1.5-mil satellite project for West African operation, Abidjan, Ivory Coast. Conducted high-level meetings with foreign governments and PTT's to help change and write new international tariffs affecting communications. Lead the development of new satellite tariffs to operate video teleconferencing in African locations. Assisted foreign PTT's in the design and implementation of their satellite gateways.
• Researched LAN to LAN and LAN/WAN networking for all international locations to support network router protocols. Researched different LAN router solutions for third world location within the Pacific and African networks. Led 20-member team for implementation of initial client/server application development environment at facility. Environment included distributed databases, hardware IBM mainframe/VAX clusters/Novell servers and Powerbuilder workstations.
• Designed/Developed online service request system Oracle, SQL Forms/Report Writer/Loader, Pro Fortran,DCL providing tracking, scheduling, and resource planning capabilities for five unit Lab Operations organization.