PROFESSIONAL SUMMARY

Seasoned, award winning, certified Technical Writer with a solid background in the following areas:

TECHNICAL SKILLS

EMPLOYMENT HISTORY

Confidential

Senior Technical Writer Project Manager

As a member of the Enterprise Continuous Improvement ECI group, I led a team of writers and interns during the company's Code Red process optimization event which involved:

• Evaluating the company's existing documentation library and identifying gaps in procedures, work instructions, training materials, and other documents.
• Working closely with Boeing representatives, process owners, and other stakeholders to develop and publish a series of high-level procedures to ensure compliant business activity.
• Conducting and documenting a series of analyses, including Gap Analysis, Stakeholder Analysis VOC , Documentation Needs Analysis, Root Cause Analysis, etc.
• Mapping As-Is and Ideal state processes within various functional groups, including Logistics, Export Compliance, Engineering, Supply Chain, Logistics, and Technical Training.
• Identifying and communicating upstream and downstream dependencies to process owners and cross-functional teams.
• Educating process owners on measuring and controlling process performance.
• Leveraging Lean Six Sigma theories and methodology to identify deficiencies and improve core business processes.
• Serving as a member of the Enterprise Strategic Council to triage identified Areas of Improvement AOI to ensure alignment with the company's strategic roadmap.
• Working with project scheduler to decompose program requirements into scheduled tasks for project teams.
• Establishing metrics to be used to measure and control process performance.
• Working with process owners and Boeing Trade Compliance teams to ensure alignment between new compliance program and federal Trade Regulations.
• Identifying the tools, resources, documentation, and training needed to launch and sustain the new compliance program.
• Evaluating existing processes and identifying new processes needed to ensure compliance with federal export regulations.
• Designing, developing, and implementing a robust, enterprise-wide program to satisfy federal export regulations.
• Identifying and documenting federal export requirements.
• In December of 2012, the Executive Leadership Team designated me the Program Manager of the company's Export Compliance Program. As such, my responsibilities included:
• Mentoring/coaching junior ECI team members.
• Identifying and managing project dependencies and critical path.
• Managing project scope and mitigating potential risks to baseline schedule.
• Tracking and managing project milestones and deliverables.
• Managing project budget and related capital expenditures.
• Reporting progress and status directly to CEO, COO, CFO, and Boeing executives.
• Managing expectations of the Executive Leadership Team and other key stakeholders.
• Managing multiple project teams, including MIS, Training, Trade Control, and Technical Publications.

Confidential

Contractor Senior Technical Writer Project Manager

Worked with leading high-power laser manufacturer to produce a series of product manuals to compliment the company's state-of-the-art, Class 4 laser system. In record time, with very little guidance, limited resources and tools, and no previous experience in the semiconductor industry, I created high-quality Operators, Installation, and Service manuals for the company's premier client, Samsung Mobile. I successfully managed every aspect of this project, including:

Confidential

Senior Technical Writer

• Identified lean improvement opportunities during product builds that ultimately streamlined assembly processes.
• Conducted and documented time observation studies to measure serviceability and manufacturability of new products.
• Worked as a member of R D to develop, streamline, and implement a documentation development and approval process among existing workflows throughout Operations.
• Facilitated and/or participated in internal knowledge transfers and external focus groups for the purpose of content collection and usability analysis of documentation.
• Collaborated with fellow members of the Technical Publications Department and other cross-functional teams to develop and implement enterprise-wide documentation quality standards.
• Used 3D models, line drawings, diagrams, photographs, and screen captures to illustrate step-by-step procedures in Manufacturing Work Instructions, Product Manuals, Field Service documentation, Test Procedures, and Training Materials.
• Documented manufacturing processes and used the documents to train new and existing production crews
• Collaborated with Subject Matter Experts SMEs and other stakeholders to develop and manage single-source content.
• Used single-source content to create product documentation suites to support the production, service, and internal/external training of new and legacy product.
• Developed Instructor-led Training materials based on the ADDIE Instructional Design methodology.
• Worked with software and hardware engineers to produce User Guidebooks, Quick Guides, and Training Guides.
• Attended Product Development Planning PDP , Engineering Review Board ERB , and Project Scrum meetings with other team leads and stakeholders to determine documentation requirements to support new product launches.
• Worked closely with Project Managers and Compliance Specialists to identify and produce various deliverables to satisfy regulatory submission requirements and new product releases.
• Worked closely with engineers and field service technicians to identify content gaps between legacy products and new design to determine reusability of existing documentation vs. the need to produce new content to support the product.
• Researched, organized, and translated highly technical information into printed and online materials to meet the needs of multiple internal and external audiences.

Confidential

Lead Technical Writer

• Conducted and documented time observation studies to measure serviceability and manufacturability of new products.
• Utilized Lean tools, concepts to promote and support a Lean culture throughout the company.
• Facilitated/coordinated Kaizen events to address process gaps and other deficiencies on the production line based on Lean theory and practice.
• Researched, organized, and translated highly technical information into printed and online materials.
• Worked closely with Project Managers and Compliance Specialists to identify and produce various deliverables necessary to satisfy regulatory submission requirements and new product releases.
• Collaborated with various Subject Matter Experts SMEs to develop single-source content.
• Used single-source content to create product documentation suites to support the production, service, and internal/external training of new and legacy product.
• Used 3D models, line drawings, photographs, and screen captures to illustrate step-by-step procedures in Work Instructions, Product Manuals, Test Procedures, and Technical Notes/Bulletins.
• Created, edited, and revised Field Service Upgrade and Installation Instructions/Guides.
• Facilitated and/or participated in internal knowledge transfers and external focus groups for the purpose of content collection and usability analysis of documentation.
• Worked closely with engineers and field service technicians to identify content gaps between legacy products and new design to determine reusability of existing documentation vs. the need to produce new content.

Confidential

Technical Writer

• Researched, organized, and translated highly technical information into online Help Files and Courseware materials for internal and external audiences.
• Created Help Files and instructor-led training materials based on adult learning standards and guidelines.
• Worked with software and hardware engineers to produce User Guidebooks, Quick Guides, and Training Guides.
• Collaborated with engineers to determine documentation requirements for gaming software products.