Project Manager

Delivering Technological Solutions to Improve Operational Productivity and Efficiency

Summary of Qualifications

Highly skilled and experienced IT professional with solid business background and thoughtful understanding of how technology systems impact business processes, known for ability to rapidly assess business needs and quick start technology solutions.

• Outstanding analysis, programming, and debugging capabilities. Ability to work autonomously and as a team player, with demonstrated strengths in leadership and mentoring situations. Easily adaptable to change, with an eagerness to learn and expand capabilities.
• Equal strengths in problem solving, troubleshooting, and organizational/time management.
• Hard working, quick learner with keen analytical ability and initiative.
• Record of peak performance and exceeding corporate expectations.

Technical Skills

SOFTWARE AND APPLICATIONS

• Operating Systems: Unix, AIX, Linux, HPUX, SCO, Tru64, Solaris, Windows 9X/NT/2003/XP, OS/400, DMS
• RADs: C, Visual C /J, Java, VBasic, PowerBuilder, Delphi, PL/SQL, 4GL, .NET and PHP
• Scripting. Perl, bsh, ksh, PoweShell, Unix and Windows scripting
• Databases: SQL Server 2000, 2005, 20008, Oracle 8i/9i/10, Informix 4GL, DB2, Sybase, Ingress, Visual FoxPro, Access, MS SQL and MySQL
• Approaches: OOAD, Two/Three Tier development, Remote Data Access, RDBMS, EDI, OMT, CASE, UML System Architect, Rational Rose, Erwin .
• Project Management: Team Management, MS Project, Primavera and Visio
• Ticketing and CRM Systems: Remedy, SalesForce, SAP
• Third Party Applications: MS Office Word, Excel, Power - Point, Access, Publisher, StarOffice, Visio, Lotus Notes, SmartSuite, and Macromedia web development tools.

NETWORK TELECOMMUNICATIONS

• Network Operating Systems: LIO, Window 2003/2008/2012, Windows 7/8, Novell, Solaris, Unix, Linux
• Network Protocols and Infrastructure: TCP/IP and IPX on Ethernet, IPX on Token Ring, RAS, Cisco Routers and Switches, T1 Lines, Frame Relay, ATM, SONET, MPLS, LAN/WAN
• Networks Services: DNS, NTP, SSH, NIS, NFS, WINS, DHCP, Proxy Servers, SMTP, NNTP, IIS, MS Exchange, TCP/IP, BGP, OSPF, IGRP/EIGRP, STP, VRRP, HSRP, PPP, NAT, QOS, SNMP, VoIP, ACLs
• Virtual Environments: VMWare, ESXi, VCenter, Citrix, MS Hyper-V, SMSD and VirtualBox
• Internet: Browsers, HTML, XTML, Scripts: VB, Unix Shells, bsh and Java, Web Servers iPlanet, Apache and IIS, MS Back Office Suite MS Exchange Server/Client, IIS, SMTP, NT Server, PHP, Dreamweaver
• Security and Monitoring: Nagios, BladeLogic, Bind, Syslog, Firewalls, IPSec, VPN Juniper, CISCO, Device Hardening, Vulnerability Assessment, IDS, IPS
• Hardware Equipments: Computers: AS400, HP 3000, PDP/1124, Wang VS, SUN Servers/Workstations, DEC 3100, IBM Netfinity, PC Servers, Alpha, PCs Networks: Routers, Switches, Hubs, Modems, Sniffer, CISCO PIX, Checkpoint Firewall, Racks, Panels, cable organizers, equipments.

Professional Experience

Confidential

Sr. Linux System Administrator

• Evaluated and discussed technical capabilities for Master Data Management solution and responsible for the project level efforts, created the required infrastructure artifacts, documenting the essential infrastructure constructs under EPLC framework, patterns, and models required for the project
• Leaded efforts in the evaluation of hardware architectural designs, web architectural designs, network architectural designs and IT infrastructure designs optimizes systems usage and minimizing redundancy, waste and inefficiencies
• Performed design reviews of the project to ensure the design aligns and supports the specified infrastructure architecture, supporting the PM office and preparing WBS integrated for all parties that helped to coordinate efforts on deliverables and LOEs for concurrent tasks
• Installing and maintaining a web application for the Federal Occupational Health Agency under Linux servers, Apache and MySQL database
• Virtualization deployments using KVM and VMWare, LDAP Server configuration, Linux Clusters, NFS, DHCP and DNS on servers.
• Worked with each team to ensure the successful adoption and use of infrastructure frameworks, reference architectures, frameworks, patterns, standards. This also includes conformance to the strategies, FISMA, HIPAA compliances and security guiding principles
• Subject Matter Expert of system security assisting the project to ensure federal, corporate and industry standards were followed
• Participated in root-cause analysis of recurring issues, system backup and security setup, Provide 24X7 HA support in Production and development environments.
• Provided infrastructure assistance to programs, projects, and teams on a daily basis
• Supported system users and troubleshooting system issues.

Confidential

Sr. Systems Analyst

• Work with multiple projects as program manager, in the analysis, design, system requirements, stakeholders agreement, timelines, and project schedules for processes related to Electronic Forms and Alternated Input Methods AIMs for the Military Health System MHS
• Worked for the MHS for almost 4 years on different projects such as the incorporation of eForms from IBM to new requests for SD, DOD and DA standard forms. This project focused on an implementation of web services for HTML forms based on this technology.
• Provide expert technical support and knowledge of application of new technologies during the entire SDLC, design of implementation of methods and methodologies to incorporate new technologies to existing process or to the generation of new process and procedures
• Configuration, development and support of AHLTA AIMs forms and IBM Lotus forms enterprise wide. Act as the primary point of contact for all inquiries associated with AHLTA forms development
• Automate System Change Request Business Process to coordinate, gather and discuss future implementation on the Bladelogic automated infrastructure.
• Provide expertise and assistance on new platforms Windows, RHEL, SUSE and other Linux flavors, MAC and Solaris from administration and customization of applications to development environments.
• Provide advice on HIPAA and FISMA compliances for the Change Management Processes

Sr. Network System Administrator and PM

• Installation, configuration, operation, and maintenance of a VM/ESX based virtual host server complex including the management of virtual machines, performance monitoring, and load balancing on a SUSE Linux environments.
• Configuration and deployment of VMs to support hosting customer orders.
• Project Manager of HealthCare IT Managed Hosting Contracts service unit. Responsible for the design, configuration and implementation of test plans, DR disaster recovery plans, backup and storage management plan and business continuity plan BCP all following HIPAA, SOX and FISMA compliances
• Maintaining system and network configuration, control documentation and monitored change management processes and procedures
• Installation, configuration, maintenance and operation of security appliances such as Cisco PIX and ASA firewalls and VPN Concentrators.
• Installation and support of Intel based Sun and IBM systems, SANs and NAS, tape systems, develop and execute tape backup processes and off-site tape storage procedures.
• Implementation of a SharePoint Management site company wide

Sr. Network Engineer/Systems Administrator

• Implemented the SYSLOG infrastructure enterprise wide following ITIL Service Management principles
• Support the Monitoring Enterprise Service Delivery Naming and Net Services on setting and configuring network monitoring servers with monitoring applications NAGIOS. ROOTKITS, BLADELOGIC and network configurations DNS, NTP, SSH, SYSLOGS, AUDIT, SENDMAIL and CRON
• Implementation of MPLS application components integration, including Layer 3 VPNs, Layer 2 VPNs, Traffic Engineering, QoS, and IPV6 to enable the development of highly efficient, scalable, and secure networks that guarantee Service Level Agreements
• Maintained and implemented custom scripts on bsh, ksh and Perl to monitor server hardware and OS to support specific applications on a RHEL and Solaris.
• Worked and managed projects independently, and in accordance with defined policies and procedures, with minimal supervision in an atmosphere of multiple projects, shifting priorities, and deadline pressures.
• Coordinated with other Verisign technical staff to write and implement applications and system monitors into the production environment, improving/expanding the architecture and toolset of the monitoring infrastructure.
• Responsible for documenting procedures acquired understanding of Verisign applications and operational environment interface with engineering and NOC reported progress on a regular basis to management. Provide network and system support enterprise wide throughout Remedy ticketing system
• Installed, upgraded, configured and developed Perl script alerts for Nagios servers and hosts

Professional Services/Support Engineer

• Set up VM environments for prototyping to configure, administer and support, customer's IT infrastructure, usually under Solaris, Windows 2003 servers, AIX and Linux
• Performed ETL data migration projects for Memex customers from a variety of platforms Unix, Linux and Windows with RDBMS like Oracle, DB2, Informix, and SQL with IDE tools like Visual Studio using C and Perl scripting, Unix and Windows scripting
• Designed, developed and implemented in SQL 2003/05 databank a duplicate of the client RDBMS for data-migration, synchronization, and data optimization.
• Promoted to Professional Services as Project Manager to deal with PS projects. Among these projects are Memex Software Upgrades, customization of Memex application for customers and partners, train customers and partners, and assist and support the Customer Services department
• Developed and provided baseline documentation of the system specifications, including system scripts, system installation procedures, system backup and recovery techniques and system test methods.
• Prepare, implement and monitor test plans for all Memex new releases and application.
• Troubleshoot and develop programs in C, .NET in Visual Studio, Perl scripts, shell scripts, and OS scripting in general for different platforms such as Solaris, AIX, Linux and Windows.
• Performed hands-on implementation of IP based networking principles, practices and technology, deployed on Cisco Networks switches and routers, VLANs, EIGRP, RIP IP, IPSec, VPN and GRE tunneling
• Provided extensive remote support to Memex Customers trough Cisco VPN, Checkpoint Firewalls, ssh, remote desktop, and telnet on Linux, Solaris and Windows environments
• Performed regular server health checks, coordinating, monitoring and troubleshooting to isolate and diagnose common system problems documented system events to ensure continuous functioning. Recommended course of actions and implementations as they were approved.

IT Specialist Procurement Technician

• Provided assistance with configuration of MS-Exchange clients and Outlook. Troubleshoot and support email infrastructure.
• Assisted in the evaluation criteria of computer equipments and IT related devices, network equipments and IT infrastructure.
• Supported the acquisition process providing the analysis of information based on a DSS decision support system that provides information to Contract Officers and Technical representatives.
• Maintained Contracts Database upgrading with incoming invoices and procurement processes.

IT Specialist - Lab Assistant

• Generated the distance-learning courses mixing different medias and using various Microsoft products, among them are Publisher, PhotoShop, Office, Producer, ASP.NET and SQL.
• Designed, developed and implemented programs to automate processes using Visual C, C, and J .
• Assisted Professors Cioffi, Hammad and Vital, members of the MS Project Management department in the preparation of distance learning courses.
• Configured, installed upgrades/service packs/patches, troubleshoot, maintain and support the computer and network equipments.

System and Database Administrator

• Responsible for maintenance and administration of SUN servers and HP Proliant and Itanium servers, multiple HP Enterprise Virtual Arrays and storage devices.
• Performed scheduled and unscheduled maintenance, systems engineering and installation, technology upgrades, security patch/software updates and data backups and restores for disaster and recovery of critical data.
• Install, configure and administer SUN and HP UX equipments configure system partitions, RAID Arrays, and storage ensure system is configured for high availability and reliability utilizing clustering and hot swap technology.
• Performed Microsoft Active Directory maintenance and administration. Administered and maintained Microsoft Clusters for high availability.
• Administered and maintained MS Exchange 2000 Server performed necessary maintenance, troubleshoot and repair messaging and server problems, implemented proper disaster recovery procedures, administered user accounts and mailbox stores.
• Administered and maintained Oracle 9i database for mission critical application configured data replication and backups for 100 recovery configured and maintained Microsoft System Management Server SMS, Internet Information Server IIS, SQL Server, Software Update Server SUS, Veritas NetBackup, HP OpenView, Symantec Antivirus Server, and Documentum Web Content Server administration.

Coordinator, Network and Communication Specialist

• Designed the LAN and WAN for a government organization with public institutions throughout the country. Developed the project network infrastructure, methodology and technology budget, negotiated with vendors, executed the sourcing and purchases and managed implementation of an integrated network and five core computer applications.
• Supervised and developed highly involved, self-directed technicians.
• Analyzed project requirements and recommended solutions for completed complex project assignments following ITIL standards to enable enterprise integration of systems and applications in accordance with infrastructure objectives, policies and standards.
• Created or changed programs generated new reports new ways of retrieving information in and out of computer responsible for making system more efficient. Platforms Novell Netware, SCO Unix, UnixWare, Windows NT
• Maintained departmental PC workstations including software installation and upgrades.
• Provided training and user support for all applications to LAN users.
• Analyzed, developed, and maintained application software for engineering LAN.
• Supervised, planned, designed, development, implementation and operations support of large and complex servers, workstations, networks and operating systems.
• Lead technical development teams and improve technical infrastructure reliability.
• Integrated various e-mail systems Linux, cc:Mail, Lotus Notes, Eudora into one system MS Exchange to facilitate collaborative participation among all areas and operating sites.
• Created the new Information infrastructure department, which include staffing, development of all policies, procedures and training subsequently instituted organization-wide.
• Built data center from start-up into a 24x7 operation supporting high-end SUN Unix systems and an NT platform primarily hosting Informix databases ERP applications built with Power Builder tools.
• Achieved Y2K compliance for all operations. Introduced and achieved corporation-wide technology standardization.
• Built IT systems where none existed, replaced obsolete technology and legacy systems with new SUN servers, NT Servers and network architecture.
• Consistently planned and completed projects on schedule.
• Worked closely as part of the team, not only as a leader with technical support to ensure quality installation of hardware, operating systems Windows 95/8, 2000, Linux, Solaris, databases Oracle 8i and related products and software applications MS Exchange, MS Office, Star Office, MS Project, System Architect and others
• Configured a multi-computer local area network LAN using WANG equipments, Banyan Vines Networks, Novell Networks, IBM, Wang, and Dell personal computers.
• Researched, wrote and edited test procedures that were used for testing of computer prototypes.
• Wrote database applications to track time and attendance USAID's manual system. Created software applications mostly on C, Clipper and Informix 4GL that automated work-related process.
• Provided primary technical support and troubleshooting for huge corporation network, responding to technical inquires, resolving problems, and performing daily operations such as backups, system tunings, clean-up logs and maintenance.