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Project Manager Resume Profile

Houston, TX

Summary

  • Project/Program Manager with 15 years of experience in IT Industry covering various domains like BFSI, Pharmaceutical, Airline and Government industry
  • PMI Certified Project Management Professional PMP
  • A dynamic leader who can plan, assign, manage, and review the work of project leaders, application system analysts and programmers engaged in requirements analysis, feasibility studies, preparing time and costs estimates of information systems.
  • Established capabilities with customer Interactions at executive levels, comfortable in working with the cross functional and cross cultural environment
  • Possesses excellent interpersonal skills and can communicate concisely at all levels.
  • Stakeholder management skills, including ability to engage with, manage and influence internal/external stakeholders or other partners
  • Proficient in management of Risks, Issues, Assumptions and Dependencies, including the escalation process
  • Proficient with ITIL processes
  • Competence in managing budget for the project to meet planned goals
  • Worked for the major institutions: Pfizer, Amgen, JPMC, Singapore Airlines, ICICI Lombard, MSEB and BSE
  • Worked in both development and production support
  • Have worked with process improvements using lean six sigma methodologies

Skill Set

Project and Program Management: Manage large projects or multiple projects/tasks

Communication: Convey status to wide stakeholder's and keep the right people informed. Prepare documents information , presentations and flows

Technical savvy: Java J2EE, PLSQL, Crystal Report, Oracle data warehousing tools, SAP, PEGA, MS project, MS office and Visio

Team player: Can work in diverse team and help team work together as well and bring out the best from the team

Requirements analysis: Understand, analyze and capture requirements/business case

Organization: Knows where project information is

Problem solver: With the vast exposure to different scenarios and with the analytical quality, can identify risk and also provide solutions to technology and otherwise

Project Details

Confidential

Project

Build system for business partner management, billing and customer experience

Period

Confidential

Responsibilities

  • Create and manage the plan
  • Manage the integrations and impacts
  • Identify, manage and mitigate risks
  • Create and run status meeting internally and with client
  • Conflict resolutions
  • Prioritizations and decisions
  • Standardization across for ease of integration and operation
  • Automation for tracking and hence increasing productivity
  • Participating in problem solving
  • Stakeholder management
  • Team management

The Project

Direct Energy is the one of the largest retail providers of electricity, natural gas, and home services in all of North America. It operates in more than 46 US states 10 Canadian provinces and has more than 6 million customer relationships in North America. DE is backed by, and is a wholly owned subsidiary of Centrica, plc with over 20 million customers on both sides of the Atlantic.

The project is a multi-year, multi-million dollar contract to build and run an IT Infrastructure, SAP IS Utilities Application, and a BPO. The current Project is being implemented for DE's Alberta market and is managed out of the Direct Energy location at Houston, TX with contributions from centers at Noida in India, Manila in Philippines, Guatemala city in Guatemala using a multi shore model

Size

Team

450

Revenue

Confidential

Work Location

Confidential

Confidential

Project

Confidential

Period

Confidential

Responsibilities

  • Manage programs consisting of multiple projects/tasks related to post-merger activities and others as a lead PM
  • Actively manage and control project scope following AGILE methodologies
  • Follow the project budget and provide current cost along the project
  • Manage CoE's and do continuous improvement using six sigma
  • Transition planning and execution from in house to vendor and stabilizing
  • Facilitate and coordinate all phases of the application transition and support lifecycle
  • Develop and maintain strong customer relationships at project and executive levels
  • Improve productivity for the engagement
  • Participate in RFP's
  • Conduct weekly project team meetings
  • Provide executive team weekly project reporting project status, risks, issues and mitigation plans
  • Manage resource planning and staffing activities
  • Manage and maintain detailed project schedules and drive project tasks
  • Resolve project conflicts and establish escalation path on all projects within program assignment
  • Track problems, their resolutions, lessons learned and best practices
  • Assisted with identifying key metrics, data gathering and creation of dashboard
  • Involved in the solutioning of the ORACLE ERP upgrade for Sunovion

The Project

Portfolio contains transactional applications pertaining to manufacturing. Technologies and tools used are Enterprise document Management, Business intelligence tools like Informatica, Business objects, microstrategy etc., Enterprise applications LMS, QTP etc , Labware LIMS and SQL Lims and also home grown applications for interfaces using JAVA and oracle

Size

Team

300

Revenue

Confidential

Work Location

Confidential

Confidential

Project

Confidential

Period

Confidential

Responsibilities

  • Establish and lead CoE's to provide the services. Run and fine tune the process to deliver better outcome
  • Manage CoE's and do continuous improvement using six sigma
  • Salesforce.com implementation to replace Siebel orion with iPad support
  • Facilitate and coordinate all phases of the application transition and support lifecycle
  • Identifying Risks and mitigation
  • Ensure budget adherence
  • Improve the service either by inducing processes or moving to tools e.g. HPQC
  • Conduct weekly project team meetings
  • Provide executive team weekly project reporting project status, risks, issues and mitigation plans
  • Assisted with identifying key metrics, data gathering and creation of dashboard
  • Manage resource planning and loading
  • Actively manage and control project scope following AGILE methodologies
  • Manage and maintain detailed project schedules and drive project tasks using MS project
  • Ensure compliance with ITIL process and procedures
  • Resolve project conflicts and establish escalation path on all projects within program assignment
  • Facilitate and drive the resolution of project issues
  • Track problems, issues and enhancements using JIRA
  • Create maintain workflows in JIRA
  • Track lessons learned and manage best practices using wiki and RedMine

The Project

Portfolio contains transactional applications pertaining to Global Commercial Operations, Manufacturing Operations , Enterprise document Management, Enterprise business intelligence, Enterprise applications LMS, QTP etc , Research and Development Informatics, Human resources, procure to pay, law and corporate compliance, finance and manufacturing and also data marts, data warehouses including BI tools like Informatica, Business objects, microstrategy and homegrown applications using JAVA, .NET, Oracle and sql server

Size

Team

500

Revenue

Confidential

Work Location

Confidential

Confidential

Project

Confidential

Period

Confidential

Responsibilities

  • Process planning, coordination and execution
  • Managed an Oracle OIM upgrade project to re-implement the company-wide identity management and account provisioning system from initiation to deployment.
  • Managed to develop user authentication and authorization functional requirements, use cases, and detail design for Sun IdM and Access Manager implementation
  • Managed a project to implement Sun Access Manager and OpenSSO for user authorization
  • Responsible for reviewing and recommending enterprise identity management solutions and deployment alternatives to external customers and internal end-users.
  • Lead the implementation of a 80,000 user identity provisioning and enterprise OIM project
  • Single point of contact for migrating more than 500 different applications
  • Coordination with client, PXED team, infrastructure team and one or more application team
  • Plan coordinate and execute considering risks and constraints
  • Providing technical and process assistance
  • Analyze and provide solutions
  • Preparation of weekly status reports to provide the status to the client.

The Project

PXED Pfizer Extended Enterprise Directory is a critical component of global Pfizer corporate Identity and access management infrastructure which provides identity management, authentication, single sign-on, and authorization and directory data services on a 24x7 high availability basis.

The current set of products used in the PXED v1 infrastructure include Oracle Access Manager OAM , Oracle Virtual Directory, Novell e-Directory and Novell DirXML/IDM.

A project has been completed to replace the directory product with Microsoft Active Directory Application Mode ADAM and the data synchronization product with Microsoft Identity Integration Server MIIS PXED V2 .

Size

Team

40

Revenue

Confidential

Operating System

Sun Solaris, Windows 2003 Advanced Sever

Databases

ORACLE, MySQL

Software Language

Active Server Pages, Microsoft .Net framework, JAVA

Other Software

Microsoft Project Plan, MS-Office 2007, Softerra LDAP Administrator 2008.1, Microsoft IIS 5.0, IIS 6.0, LDAP, Oracle Oblix CoreID Identity and Access Management System, Oracle Octestring VDE 10.x, Novell E-Directory 8.7.x, and IDM2

Work Location

Confidential

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