Program Manager Resume Profile Southfield, MI - Hire IT People

SUMMARY

Senior Program Manager responsible for delivery of strategic global, cross-functional, highly visible cloud, managed services, and software development projects within time, cost, scope and quality defined boundaries. Adept at team building and managing for results. Demonstrated capacity for navigating complex organizations and negotiating mutually beneficial solutions with multiple technical and business stakeholders. Direct experience with SDLC and Agile methods.

Professional Experience Accomplishments

Confidential

Program Manager

Project manager for the migration of the Cash Management SaaS service hosting from external service provider to NCR Cloud Services, a hosting service business unit of NCR. Service infrastructure included WebSphere, Apache Tomcat, Oracle, and an application tier in a VMware virtual server environment.
Program manager for 5 concurrent SaaS customer software upgrades.
Restructured SaaS services by redefining offer scope of services
Manage a 3 person services delivery operations team providing daily ATM, Branch and Vault cash forecasting/currency ordering SaaS services for global customers.
Developed implemented key performance metrics
Responsible for working with existing account teams in an overlay capacity to identify prospects, develop proposals, and close business

Confidential

Program Manager

Services architect and program manager in Services Design Engineering department. Managed multiple concurrent services deployment projects. Managed 4 separate functional IT, customer support, implementation team, service delivery operations project teams in a coordinated program for NCR managed service offer development and deployment. SME for large complex customer proposals and on-site implementations.
NCR Services division liaison to Information Technology Services department.
Developed and project managed deployment of 2 new global PCI compliant managed services offerings including service delivery process design, RFP generation, tool selection, IT infrastructure, and service delivery operations/call center start-up.
Project managed 8 month global IT infrastructure upgrade to ATM cash forecasting system at call centers in Atlanta, Belgrade, Muscat, Mumbai, Singapore, and Sydney.
Designed and project managed deployment of global software distribution and update service using Microsoft System Center Configuration Manager MS-SCCM .
Developed implemented key performance metrics and cost models.
Optimized service delivery processes resulting in 1.1 million annual cost savings.

Confidential

Program Manager

Services Marketing business liaison to IT, hardware software engineering teams.
Designed and implemented Lexmark's managed services offer evaluation process to evaluate profit potential and prioritize prospective new managed services offerings.
Designed and project managed a 9 month market research project using International Data Corporation to test value propositions and messaging with Fortune 500 CIOs.
Project manager for initial deployment of Lexmark's managed print services offering.

Confidential

Branch Manager

Hired managed staff of 14 including 2 sales people
Built 2.5M personal book of business in 2 years

Confidential

Program Manager

Responsible for all aspects of sales and service delivery to assigned accounts for this software development and systems integration company. Managed up to 8 project managers.
Grew annual business from zero to 6.3M, 300 of quota in 8 years
Presidents Club 6 times
Sold 2 1M projects
Provided program management for up to 8 concurrent IT software development projects.

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Program Manager Resume Profile

Southfield, MI

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