PROFILE

• Raymond specializes in leading large-scale Program and Project initiatives, uniting disparate, cross-matrix organizations in achieving objectives. He has hands-on experience in schedule and budget management with projects of up to 14 million.
• He has extensive Program/Project Management experience:
• Over 20 years of Program/Project Management experience delivering commercial off the self COTS applications, custom software, hardware, and communications projects for banking, financial services, telecommunications, government, and professional services for organizations such as First Boston/Credit Suisse, AT T, First Union, Wachovia and Wells Fargo Ten years of Big Five consulting experience leading IT development projects for Fortune 100 business Full software life cycle SDLC experience, including requirements definition, design, software development, testing and delivery Managed project teams between 8 - 36 reports
• Ray has international experience in Europe, South Africa, India, China, and Australia
• Ray is skilled in domestic and foreign vendor management, contract negotiation, and budgeting
• He is:
• PMP certified, experienced in classic water fall, rapid application development, and Agile methodologies MBA/MS and Computer Science with Honors graduate KEY ACCOMPLISHMENTS
• As Enterprise Architect, provided the technical direction a 26 million CRM program serving internal and external constituencies
• Sixteen years consulting experience delivering full cycle Siebel CRM implementations, CIO advisory services, and IT solutions to clients including: Allstate, First Union, First Boston, GE Capital, Home Depot, Viag Intercom, Telstra, Wachovia, Wells Fargo, and UBS.
• As Senior Manager drove development of the Enterprise CRM Strategy and program reducing operating costs by US 112 million and increasing annual sales volume by US 80 million for a major communications company
• Director for GE Capital's CRM/BI program delivering ongoing development, maintenance and support of 9 million to three LOB's
• Managed 14 major CRM implementation engagements from 1.2 million to 4.5 million
• Established an First Union's corporate-wide, Project Management Office PMO that standardized business case development, project methodology, project deliverables, status reporting, and tools
• Led CMMI certification across a 12 million outsourced application maintenance engagement

PROFESSIONAL HISTORY

Confidential

Senior Program Manager

• Senior Program Manager Global Infrastructure Organization Process Improvement
• Responsible for leading the development and delivery of new process from strategic portfolio planning through delivery and operational acceptance
• Software use included: SharePoint, Excel, Clarity, Visio, Access, and other MS Office tools
• Responsible for: Project Scheduling, Vendor Management , Risk and Issue Management, Stakeholder Reporting, Financial Controls, Compliance, Executive Communications, and other related activities for full SDLC project

Confidential

Senior Project Manager

• Senior Project Manager for Financial Compliance LCR and Basel III 5 million budget
• Responsible for leading the SunTrust LCR and Basel III project teams in the delivery of tactical and strategic solutions for Finance and Treasury Divisions
• Software use included: OFSAA, Reveleus, Primavera, MS Project
• Responsible for: Project Scheduling, Vendor Management , Risk and Issue Management, Stakeholder Reporting, Financial Controls, Compliance, Executive Communications, and other related activities for full SDLC project

Confidential

Senior Project Manager

• Senior Project Manager Program Office Internet Dependency Program 13 million
• Responsible for coordinating the efforts of DCG, Wholesale, EISTO and EPTS in addressing DDos attacks on Wells Fargo
• Led the Component Database and Tools Integration Project providing best of bred operational toolsets to infrastructure engineering and integrating Component Databases with Service-Now in a federated model Platforms
• Duties include Project Scheduling, Risk and Issue Management, Stakeholder reporting, financial controls, compliance, communications, and other program related activities
• Project Manager for the Consolidated Log Project supporting the NOC with a Splunk implementation requiring 14 terabytes of storage
• Served as an advisor to the Allstate Service-Now implementation providing advise on Scrum and RAD

Confidential

Senior Project Manager

• Responsible for the management and delivery of Siebel CRM, Business Analytics, and related business solutions
• Developed protocols to grow and maintain client relationships, develop business opportunities, identify solutions and win new business.
• Project Manager with P/L responsibility for:
• Hitachi Data Systems Global high-tech customer services implementation BCBS of Massachusetts Implementation of unified messaging system Premier Business Strategy Engagement California Teacher Credential Commission online public and partner application Wells Fargo Home Mortgage business process reengineering

Confidential

Independent Consultant

Confidential

• Led 3.2 million gateway payment, development project. New product features will generate 7.8 million of incremental revenue over the next five years

Confidential

• Provided software development project management and staff augmentation services

Confidential

• Ray led integrated Siebel/NaviPlan application development project in an offshore development environment. Successful on time and on budget delivery of planned enhancements to the Sales and Marketing departments

Confidential

• Led the delivery of a 9 million, multi-release CRM software development project for Arcapita private investment bank

Confidential

• Directed multiple, network deployment projects in India and Europe using Cisco technology platforms, voice, data and secure networks and Telco circuit platforms. Managed budgets of 3 -9 million and staff of 12 40

Confidential

• Managed quality assurance testing for Siebel customer service application and integrated point of sale POS system