Project Manager Resume profile Durham, NC - Hire IT People

SUMMARY

Expert in Agile Project Management and Product Launch for both ERP Cloud Solutions State Local Gov
Accomplished Lean Six Sigma Consultant with extensivecustomer facing experience in leading and implementing technology transformation projects Insurance - Property Casualty, Workers Compensation
Self-driven professionalpolishinghis leadership Skills with an MBA at UNC Kenan Flagler Business School
Preparing for both ITIL V3 and PMP Certification expected to complete by EOY 2014

SKILLS

Project Management Product Development Business Consulting Lean Six Sigma Process Improvement Pre-Sales Agile Business Analysis Customer Retention QA User Acceptance Change Management Risk Management

TECHNOLOGIES

MS Project 2010 CA Clarity PPM SQL Server Reporting Services VB Script HTML Tableau Salesforce.com HubSpot Xcode Storyboarding MS Visio, PowerPoint, Excel BPMN 2.0 SVN Sharepoint MSVS Test Professional

EXPERIENCE

Confidential

Project Manager

Deployed a 6.8MSaaSproduct implementation in all 100 counties in NC within 12-monthsfrom project initiation to deployment zero showstopper defects escalatedsince system go-liveon Jul 2013
Managed ongoing maintenance and support for SaaS implementation with a total budget of 3.9M ensured delivery, timely invoicing, annual resource planning and budget utilization
Nominatedby NC State Dept. of Revenue as subject matter experttothe Change Control Board led by DMV Commissioner for the NC Vehicle Tax System NCVTS reviewed business requirements and provided impact analysis with cost and time estimates defined SOW s and ensured delivery using agile methodology
Led User Acceptance Testing UAT and obtained sign-off from Executive Steering Committee representing leaders from State and Local Government communicated weekly project status to all stakeholders
Planned and managed 5300 hours of software development workin Microsoft Project for multiple implementations toensure on-time deployment identified risks and created mitigation strategies
Increased Net Promoter Score of our clients by 10 - led a Customer Care Initiative for local government customers by conducting monthly webinars to educate more than 300 end-users on use of software and product changes
Reviewed product backlog and directed work for both developers and QA with team size of up to 12 people managed resource allocations and provided estimates for the quarter on period basis
Acted as a primary liaison to NC Department of Revenue and all 100 County Tax Offices managed customer expectations and delivery from 3rd party vendors conducted meetings to review status and weekly plans
Ensured the execution of the data migration and disaster recovery plans with use of readiness scorecards participated in a State wide audit with NC Office of the State Auditor
Participated in pre-sales and business development activity to sell a Cloud product to Counties in NC

Principal Consultant

Confidential

Shortened project turnaround time on IT maintenance projects from 3-months to less than a month using agile management practices implemented and designed workflow for CA's Clarity Project Management tool
Reduced the defects in production by 60 for an enterprise software used by 1500 insurance agents nationwide by applying six sigma methodology
Led the initiativeto align Business and IT that cut-down the lead time by 30 on premium rate change projects
Partnered with enterprise level CIO and recovered atroubled multi-million dollar product roll out for a commercial line insurance product saved 750 hours monthly onrework time cutting offshore costs and increasing speed-to-market
Designed a comprehensive IT dashboard to measure ROI from process improvementinitiatives
Managed an annual consulting budget of 1.5M with 4 direct reports and 8-10 indirect staff
Launched iOS apps from ideation to deployment in partnership with the client CIO increased field agent sales by 12

Confidential

Software Tester

Led product testing, acceptance and ensured high quality for North Carolina Association of County Commissioner's End-to-End Property Tax System
Translated product requirementsinto functional test cases and business test scenarios automated the test cases that saved 1800 hours of regression testing time annually
Acted as a Scrum Master and reduced the product backlog by 50 within first 3 months of go-live Lead onshore and offshore QA teams of 12 technical staff planned weekly tasks and allocated hours for completion

Confidential

Research Analyst

Published anexecutivereport providing insight into keychallenges among non- profit sector in India. Interviewed leaders from 36 non-profit organizations to createa reporting database and present a detailed report to the client CEO

Confidential

Software Trainee

Developed web based software for the initiative of building a business case for Corporate Social Responsibility in Indian Tea Industry a project funded by European Union

We provide IT Staff Augmentation Services!

Project Manager Resume Profile

Durham, NC

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship