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Information Technology Director Resume Profile

Petersburg, VA

PROFESSIONAL EXPERIENCE

Confidential

Information Technology Director

  • Oversee the IT Department and coordinate all aspects of technology for the Department of Behavioral Health and Developmental Services DBHDS Southside Campus.
  • Provide project leadership, system design methodologies, supervision and management of Information Technology employees and operations.
  • Provide outstanding services to internal and external customers by providing daily supervision of complex IT operations that includes design, testing, deployment, troubleshooting and maintenance of network database systems to insure compliance with current DBHDS and Commonwealth of Virginia standards.
  • Serve as the primary point of contact for the VITA/NG Partnership, providing authorization and management of services, identifying and assigning resources for VITA/NG service implementation and problem resolution, including software migrations and conversions.
  • Develop and manage departmental budgets, Information Technology updates, and create and update IT policies and procedures.
  • Serve as the Facility Security Officer FSO , implementing IT security standards and coordinating facility security activities with other State Agencies.

Confidential

Senior Project Manager

  • The Senior Project Manager will leads and manages external client-facing and internal infrastructure projects, managing several projects concurrently. Senior PM writes the PMO portion of the response to a potential client's Request for Proposal RFP , prepares the project schedule and leads a cross-functional project team to execute and implement the deliverables.

Confidential

PMO Manager

  • Provide leadership, organization and coordination to support a PMO's key activities, encompassing program planning, governance and project management.
  • Managed the transition to an Agile PMO implementing Scrum.
  • Ensure all projects administered by the PMO adhere to the best practices and standard approaches for program and project management.
  • Manage change and promote the continuous improvement of project management related processes.
  • Implemented PMO Document Management and Control policies, processes and procedures.

Confidential

Project Manager

  • Delivered technology solutions for the business supporting mission-critical organ matching services. Managed projects such as the implementation of Microsoft System Center Configuration Manager SCCM , the migration from Microsoft Exchange 2003 to Exchange 2010, and Data Center 208v power conversion.
  • Managed projects using classic PMI-based waterfall and Agile Scrum methodologies.
  • Served as the ITIL v3 process consultant and taught ITIL v3 Foundations Certification classes.

Confidential

Project Manager

  • Ensured consistent delivery of Infrastructure Services managed by Enterprise Technology Organization ETO to the Line of Business LOB sponsored investment projects.
  • Owned the relationship with the project customer and the project team.
  • Primary point of contact between the project teams and ETO resources.
  • Worked with Change, Release and Capacity Management processes to ensure the delivery of Infrastructure solutions.

Confidential

Network Service Level Manager

  • Used ITIL Service Level Management techniques to monitor and improve service levels through the development of Service Improvement Plans SIPs and training curriculum, plans and materials.
  • Developed reports and metrics to give actionable business intelligence to senior management in order to facilitate strategic improvements in delivery of services.
  • Utilized matrix teams, working with the program PMO to utilize PMI techniques to achieve project goals.
  • Served as the Cross Functional Manager during the transition to Managed Services, which included workforce planning, contract analysis, SLA management, and implementation of ITIL processes.
  • Primary author of VITA Catalog of Managed Services and provided program-wide SLA reporting for over 40 SLAs.
  • Project Manager for implementation of ITIL v3 Service Asset and Configuration Management SACM process, including standup of the Configuration Management System CMS and Configuration Management Database CMDB

Confidential

  • Lead a staff of 20 in the development and testing of club management software for the golf course industry.
  • Duties included: strategic planning, workforce planning, budgeting, vendor relationship management, and client management.
  • Focused on staff development, aligning the departmental goals with the business goals, and continuing to move the software development processes forward toward increased efficiency based on PMI and SDLC software project management and development methods.
  • Lead the conversion of the entire product suite over 2.5 million lines of code from Fox Pro 9 to VB.NET and SQL Server 2005.

Confidential

Consultant

  • Provided technical consultation in the central and northern Virginia area. Clients included: Soza Company, Ltd., ALTADIS USA and Aether Systems, Inc.
  • Services provided included: Enterprise Data Architecture Design, Windows NT network design and support, Windows 2000 migration planning and management, Exchange 5.5 design and implementation, cable plant design, and maintenance and design of Cisco routed networks.

Confidential Network Manager

  • Technical Manager for the 5-person Network Group of Engineers and Administrators, reporting to the CIO.
  • Project manager for such efforts as: WAN redesign, remote VPN roll out, secure Outlook web access, and the Soza corporate Y2K effort.

Confidential

  • Provided third level support for Windows NT and Microsoft Exchange components of the network for the 60,000 node Reserve Component Automation System.

Confidential

Network Administrator

  • Provided direct support of over 250 users operating in a Banyan VINES, Novell 3.X and Windows NT 4.0 environment.
  • Administered Cisco Routers and Microsoft Exchange Server.

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