Summary

A Senior Program/Project Manager who thrives on delivering a variety of diverse, multiple, concurrent projects with cross-functional teams, in fast-paced environments. Strong technical and business qualifications with a track record of more than 25 years of hands-on experience in project management, strategic planning, business process improvement and system engineering strategies. Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities and develop innovative, cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings.

MANAGEMENT AREAS OF EXPERTISE

FUNCTIONAL AREAS OF EXPERTISE

CAREER HIGHLIGHTS SUMMARY

HISTORY OF RELEVANT PROJECT MANAGEMENT EXPERIENCE

Confidential

SR. PROJECT MANAGER

• Manage two highly complex projects that have a significant cross divisional impact, are broad in scope and relate to core business processes, i.e. Taleo/Oracle Recruitment and Onboarding COTS application and STARS - a Sales Tracking and Rewards System for tracking and reporting data for sales incentives commissions and bonus plans.
• Direct the project scope, budget and schedule for compliance with customer specifications.
• Identify and present non-conforming issues to project sponsor and assist in their resolution.
• Direct the project scope change management process.
• Identify potential risks to the completion of the project, including resources, costs and systems and recommend appropriate solutions.
• Direct project team meeting and provide guidance to project team members.
• Act as primary customer contact.
• Mediate and resolve project team conflicts.
• Direct appropriate and timely written communications with team members, department managers, customers and IT management.
• Direct projects to ensure they adhere to established methodologies, standards, tools, processes, policies and procedures.
• Ensure project management methods are used during Initiation, phase-gating and Closure.
• Direct and control financial budget allocated for the projects.

Confidential

TECHNICAL PROJECT MANAGER / PROJECT ENGINEER

Oracle, MS-Project, At Task, Java, Web Portal, Agile

• Responsible for the management of the IS part of a web-based portal consisting of 6 sales and inventory applications. The portal exchanged data with SAP CRM and a datawarehouse.
• Provided a focal point between the vendor and the business team by working with the offsite vendor and the business project leader to exceed business expectations.
• Delivered a new dashboard application which provided a user-friendly front-end to the other applications in the portal. Delivered on time and within budget. Worked closely with the vendor to create the project plan, SOW, the Requirements document, the system test plan and the Operation Plan for the new application.
• Supported the business project leader in identifying, prioritizing and scheduling Maintenance and Enhancement system releases via the Change Management system.
• Managed the delivery of the maintenance tasks developed by the vendor. This effort involved working closely with the vendor to analyze the cost estimates and to align the timelines of each release with the sales season, providing detailed requirements for each item in the change management system and reviewing the results of the System Test and the Regression Test.
• Personally re-ran the System Test and the Regression Test before handing the applications and maintenance / enhancements to the business project leader for execution of the UAT.
• Obtained signoffs on the test plans before deploying the software to production.
• Allocated annual vendor budget and tracked actual budget usage on a monthly basis. Sanctioned payments on vendor invoices.
• Responsible for the overall IS budget for assigned projects and for delivering high quality software.
• Responsible for transforming business requirements into an IS concept and the realization and implementation of this concept. Worked closely with the business project leader to create an industry-standard business requirements document.
• Responsible for enforcing the given IS standards in the project e.g. software engineering, software life cycle management, etc. .
• Cleared the backlog of long-standing maintenance and enhancements tasks.

Confidential

SENIOR PROJECT MANAGER

• Managed the delivery of Plainview, an enterprise portfolio management system for Blue Cross Blue Shield of North Carolina.
• The implementation included loading existing program and project related data, creating interfaces with existing systems for the download of data required for various reports, readying BCBS departments for capacity planning, extensive training via formal classroom instruction and training labs.
• Functioned hands-on in a System Administrator capacity to configure BCBS Project, Resource and Portfolio Managers, configure Resource and User roles and assign projects and permissions to Project Managers, Resource Managers and Portfolio Managers.
• This exercise has provided me the opportunity to gain a detailed understanding of PlanView's internal functions.
• Combined with my 20 years experience with MS-Project I now have an n effective project management toolset.
• 'Sold' the system to stakeholders and upper management. Participated in capacity planning and in loading program and project data into Planview.

Confidential

PROJECT MANAGER

• Oracle, MS-Project,, SharePoint 2010, Agile
• Responsible for managing and delivering a SharePoint 2010 project for the NC State Treasurer's Office with a team of 7 technicians, testers and trainers to migrate client's Intranet and Internet portals from a CMS platform to a SharePoint 2010 environment. Highmark Companies has partnered with I3 Solutions Microsoft Gold Partner to provide the technical team for the project.
• Created and delivered a Project Management Plan, Change Management Plan and Statement of Work.
• Reviewed and delivered the following major deliverables on time: System Architecture document, Installation of the SharePoint Architecture, UI Design Composites that require customization to the OOTB functionality provided by SharePoint and an Implementation Plan which includes a Content Migration Strategy and Risk Management Mitigation Plan.
• Currently managing actual Content Migration from CMS to the SharePoint 2010 platform.
• Responsible for managing the entire project and interfacing with the client's Project Manager, Sponsor and Stakeholders on a daily basis.

Confidential

A leading stewardship agency which administers regulatory programs designed to protect air quality, water quality and Confidential other natural resources.

PROGRAM / PROJECT MANAGER

• Oracle, SQL Server, Java, J2EE, Business Objects, Data Analysis, COTS, SLA, MS-Project, SDLC, JIRA, Agile, Waterfall, ETL
• Recalled by DENR as a preferred consultant to reign-in and deliver an Enterprise Data Warehousing Decision Support System DSS project and interface a COTS Collections package with the data warehouse to accelerate the collection of fines and penalties.
• Developed enterprise wide BI Strategy through Business Objects to enable DW to function as a Decision Support System
• Managed the creation of Legislature level Reports that relied on data from the DSS/DW via Business Objects
• Directed vendor to ensure data from the DW was translated via ETL before transmission to vendor Database
• Restructured the project and consolidated tasks and responsibilities via an efficient project plan.
• Mobilized the effort to integrate disparate data from DENR's 7 divisions, which was stored in standalone databases.
• Successfully met the mandated project delivery date, which coincided with the election year.
• Directed COTS vendor the DENR project team and performed QA functions on project deliverables for the delivery of DENR's high-profile Parks Reservations System.
• Ensured that the quality of the deliverables was based on industry standards.
• Project was delivered on time and within prescribed budget.
• Guided DENR's Aquarium Division in the investigation of PCI requirements for a future COTS package for an Aquarium Visitor's Entry system. Provided input and recommendations for an RFP for a suitable COTS package for the Aquarium Visitors Entry system.

Confidential

PROJECT MANAGER

• Managed a QA initiative to revamp the Bonds Issuance process for the Debt Management functional area within the NC State Treasurer's Office. Client wanted to replace complex spreadsheets with heavy-duty, industry-standard software. In addition, performed comprehensive analysis of Business Processes and Workflows and carried out an exhaustive QA Review of the existing IT environment.
• Delivered comprehensively documented Business Processes and workflows
• Documented functionalities of suitable COTS packages by alignment against Business Processes
• Delivered recommendation for a new IT platform and enhancements to existing platform to accommodate the COTS software

Confidential

A leading stewardship agency which administers regulatory programs designed to protect air quality, water quality and North Carolina's other natural resources.

PROGRAM / PROJECT MANAGER Confidential

• Led the effort to reorganize, refurbish and mobilize DENR's IT PMO
• Delivered an extensive Project Management methodology based on PMI's PMBoK framework and Agile.
• Delivered a comprehensive set of MS-project templates for small, medium and large projects, SDLC Deliverables templates Cost/Benefit spreadsheets for different project types.
• Mentored DENR staff to obtain project management certification as mandated by the office of the NC State CIO.

Confidential.

PROJECT MANAGER

• Conducted a second QA Review for the NC State Treasurer's Office to certify the project artifacts delivered by BearingPoint as being CMMI Level 3 compliant, during the implementation of their COTS Retirement Benefits application.
• Delivered a review of the Findings and implementation of Recommendations stated in the initial review.
• Recommended changes to the Source Code...Change...Build...Release cycle for the customized software.
• Also reviewed and certified the quality of the Communication Plan, Risk Mitigation processes, Performance Testing, Training and Statewide Implementation and Roll-Out of the application.

Confidential

PROJECT MANAGER

• Managed the MERPS Extended Disaster Recovery infrastructure project for a remote fail-over site.
• Tracked and reported problems in reverse engineering to ensure timely resolution and implementation of solutions.
• Implemented a detailed Risk Management/Mitigation Plan for the fail-over Data Center and reported on system software and Servers' performance. Enabled a clean site hand-off by IBM.

Confidential

PROJECT MANAGER

• Conducted an initial QA Review for the Retirement Systems Division of the Department of State Treasurer
• Investigated and recommended changes to BearingPoint's implementation and customization processes and the management of the project
• Recommended modifications to augment the Requirements Analysis, Design, Construction and Software Release

Confidential

TECHNICAL PROJECT MANAGER

• .NET, SOA, J2EE, WebSphere, SOAP, MQSeries, Agile, Applinx, XML, Test Director, LoadRunner
• Delivered the overdue, web-based Online Verification System to enable County workers to more efficiently process welfare applications.
• Applied damage control to minimize costs and prevent further slippage.
• Replaced continuous Requirements gathering with a detailed Functional Specification to define Project Scope and
• eliminate Scope Creep.
• Merged tasks in Waterfall project plan to an Agile approach and fast-tracked project delivery closer to the original
• delivery date.
• Delivered a Service Delivery Interface utility to enable State and County workers to access the State's computer systems via a single Sign-on.
• Implemented the pilot in a single County. Acceptance of the pilot lead to implementation at 99 remaining Counties.
• Implementation resulted in significant savings in County worker time and quicker turnaround of services.
• Delivered detailed Business Requirements for a CRM application.
• Trained Business Users in JAD sessions to document detailed Requirements and underlying business processes. Documentation was used to select the correct COTS CRM package from vendor bids.
• Derived budget for the COTS implementation through a detailed Implementation Plan cost/benefit estimates.
• GLAXOSMITHKLINE GSK , NC
• Major manufacturer of pharmaceuticals with a global presence.
• PROJECT MANAGER Oct 02 Feb 04
• Sun/Solaris/UNIX/Oracle, IBM/S390/zOS/AIX/DB2, ERP, SAP data migration
• Managed and coordinated the migration of the SAP MERPS - Manufacturing ERP System from a Sun/Solaris/UNIX/Oracle platform to an IBM/S390/zOS/AIX/DB2 platform .
• Managed timely delivery of project artifacts by IBM's technical teams.
• Coordinated Change Management process with GSK's QA team in the UK to synchronize resources, document solutions and schedule fixes to infrastructure malfunctions.
• COMPUTER SCIENCES CORPORATION CSC VA Jun 99 Nov 00
• Leading global provider of IT consulting services in the public and private sectors with revenues in excess of 10 Billion
• ENGAGEMENT MANAGER / PROJECT MANAGER
• Delivered an in-house Deployment Strategy for a corporate--wide deployment of the web-based CSC-Buy e-Procurement COTS initiative. Enabled CSC's major customers to access 4 major business catalogs and augment CSC's 9 billion revenue.
• Implemented an Asset Management database at Premier Healthcare
• Created, tested and implemented Y2K Business Continuity and Disaster Recovery plans for Nextel's Call Centers
• COMPUTER SCIENCES CORPORATION CSC AUSTRALIA
• Leading global provider of IT consulting services in the public and private sectors with revenues in excess of 10 Billion

PROJECT MANAGER

Managed a very large insurance and retirement initiative for The AMP Society. Delivered multiple, concurrent infrastructure systems projects and a detailed Enterprise Business and Data Model

Confidential

ENGAGEMENT / PROGRAM MANAGER

• Boehringer-Ingelheim Pharmaceuticals: Established a PMO to centralize Supply Chain, Vendor Management, Software Testing and Training to provide upper management a focused view of functional areas in their 4 divisions.
• General Electric Information Services The deliverables were a Methodology for Assembling a Functional Specification and a Plan for Implementing Change/Version Control to make modifications in parallel with applications undergoing continuous enhancements.
• Automotive Rentals: commercial Fleet Management and truck rental supplier to companies like Sears, etc. Environment was lacking in policies, procedures, methodologies, and cohesiveness. Acted in consulting capacity to remediate this unstructured environment and provide them with a Disaster Recovery Plan and a plan for Continuity of Operations. Implemented Change Management and created strategy for top-down structured documentation of program, data and process flows. Positioned client for transition to advanced technology.
• Omni Services a major industries service provider: Assessed Software Portfolio, identified software at end of life-cycle, recommended triage/replace strategies and created an Enterprise Resource Plan to stabilize the software environment and ready the portfolio for the new Millennium.