SUMMARY

• IT project manager network engineer
• Improving Systems Network Uptime, Capacity, Security
• Service-focused technical leader with 13 years of success transforming IT and network infrastructures for national and global leaders in higher education, financial services, pharmaceutical, and IT industries.
• Extensive background spanning a full range of IT operations, network engineering, LAN/WAN/NAC administration support under mixed computing environments.
• Recognized project management skills, routinely entrusted with complex, large-scale projects impacting thousands of users across multiple locations throughout the U.S.
• Successful in partnering with clients, stakeholders, vendors, and teams to ensure timely design, installation, and upgrade of high performance technical and data/voice networking solutions.
• Cross-functional leadership and technical skills talent for inspiring superior team performance while coordinating initiatives in fast-paced, deadline-driven environments.
• CompTia Security CompTia Project Pursuing B.S. in IT/Security 2013 CCNA CCNP CCDP
• Value Offered
• Network Engineering Management Project Lifecycle Management LAN/WAN Administration
• Technology Deployment/Upgrade Team Leadership Motivation Troubleshooting Support
• IP Network Design Analysis Network Configuration Monitoring PM Methodologies
• Data/Voice/Digital Communications Information Security Best Practices Client Relations User Support
• Proficient in Microsoft project Proficient in Microsoft Office Suite

Professional Experience

Confidential .

Network Analyst / Team Lead

Promoted to administer and optimize Network Access Control NAC infrastructure and systems supporting 8 campuses and thousands of internal/external users. Coordinate 3 team members and key projects focused on improving system uptime and stability while ensuring 100 availability of all applications, 24/7 network connectivity and security, and customer service excellence. Manage and support full lifecycle delivery of complex, multi-system projects, from initial scope and resource planning through implementation and follow-up support. Lead and execute installation, configuration, and troubleshooting of LAN/WAN, telecom systems, servers, and all Cisco network/VoIP equipment and devices. Monitor network traffic and ensure highly responsive support, issue resolution, and compliance with University/HIPAA requirements.

Selected Achievements Projects:

• Credited with overhauling entire NAC system plagued by constant network outages and outdated technology/ equipment. Championed and launched initiative to upgrade systems and deploy daily system/network maintenance plans and best practice protocols. Triggered immediate and measurable improvements in stability, reliability, and user satisfaction.
• Co-managed large-scale, 2-year project to rollout NAC System throughout entire University, skillfully coordinating 25 team members and integration of University-mandated network registration, authentication, and remediation solutions impacting 15,000 users across 8 campuses.
• Pivotal driver of enterprise-wide HIPAA compliance initiative from 2006-2007, heading all phases of implementation and support of Bradford Campus Manager network authentication system.

Continued

UMDNJ, Selected Achievements Projects Continued:

• Drove on time, within budget delivery of 6-figure project to upgrade NAC server hardware and OS.
• Key contributor to year-long project encompassing upgrade and implementation of all Cisco routers and switches campus-wide.
• Tapped to co-coordinate and support ongoing 8 million project to replace analog phone system with new VoIP Cisco phones.

Sr. Computer Operator / Team Lead

Team Lead for 3rd shift Data Center operations, proactively monitoring on-line and stand-alone systems, communication links, large-scale computers and peripheral devices. Performed daily, weekly, and monthly backup of critical system and data files. Created and maintained detailed problem reports and logs. Evaluated and documented production and test cycles ensured job completion and escalated issues as needed.

CONFIDENTIAL

Fortune 50 multinational technology and consulting corporation 107 billion annual revenue.

System Service Representative / Team Lead

Stepped into complex client situations, serving as Technical Lead for high profile, long-term projects with marquis clients such as Bank of America, Washington Mutual, JP Morgan, Dow Chemical, and Avantis. Coordinated up to 5 Technicians through all phases of onsite rollout and migration of operating systems, network infrastructures, servers, hardware and software. Provisioned, scheduled and supported iMac service, including troubleshooting, installation and upgrades for over 2000 users. Collaborated with C-level management, department heads, and technical teams to strategically analyze business/functional requirements and cost-effectively align IBM solutions with business goals. Forged and cultivated productive relationships with client stakeholders, vendors, users, and technical staff. Maintained customer satisfaction and adherence to SLAs.

Selected Achievements Projects:

• Acknowledged for successfully managing and delivering numerous large-scale conversion projects across multiple states, aggressively meeting project milestones, deadlines, and budget constraints.
• Consistently achieved project deliverables for year-long engagement encompassing numerous OS conversions/ rollouts for Washington Mutual and Summit Bank in Connecticut, New York, California, Delaware, and Boston. Led 5 team members and oversaw all computer installation, wiring and data migration for corporate and satellite locations.
• Headed business critical Cisco hardware upgrade at 6 U.S. locations for major pharmaceutical client.
• Coordinated 3 team members in year-long project to rollout new PCs for all Gap retail stores nationwide.
• Achieved highest levels of client satisfaction based upon timely implementation with minimal business disruption and highly responsive support.

Technical Background

• Operating Systems: Windows, MAC, Cisco IOS, Linux suse, MS Server
• Protocols: ISDN, Frame Relay, ATM, FR-ATM Internetworking, DSL, HDLC, PPP Ethernet II, 802.3, 802.5, 802.2 LLC1/LLC2 Layer TCP/IP Routing Protocol RIP v1, RIP v2, OSPF, BGP, Cisco's IGRP, EIGRP
• Hardware: Cisco 72xx, 65xx, 45xx, 35xx, 37xx, 26xx. Cisco AP 12xx. Juniper J Series Gateway
• Tools: Wire Shark, Netflow, Nessus Scanner, Bradford Campus Manager, APC InfraStructure Manager, Cisco WIFI Controllers, Heat, Lotus Notes, Tivoli, Remedy, Norton Ghost, Health Quest, pcAnywhere