SUMMARY

• A motivated and results - focused Project Manager with more than 20 years of experience spearheading complex projects for large organizations.
• Including retail, networking, telecommunications, Cyber security, and video broadcasting firms.
• Possess a combination of project management, team leadership, and Information Technology skills.
• Demonstrated ability to capitalize lucrative results while complying with budget and time constraints.
• Seek to benefit top industries by improving performance, return on investment, and quality through project implementation.

• Proficient in Project management tools and concepts - ConnectWise, ServiceNow, Microsoft teams, Microsoft Projects / Waterfall, Agile management methods.
• Qualified in concepts in telecommunications including, Device Certifications, LTE, CDMA, GSM, Tele Cordia standards, MPLS, EDI, EVPL, EPL, ENS and VPN; Avaya VOIP. Understanding of Auto Attendant, TSO, SIP, PRI, Porting, T1, DS3, OC3, OC12, DID, NICE, SIP as a service.
• Cisco UCCX/UCM/CRM/CIS/CME and Meraki switches/routers.
• Certified with the NACC to test, trouble shoot fiber optic cables. Qualified in fiber concepts such as Single mode Fiber & Multi-mode, both inside plant and outside plant fiber topologies.
• Managing, installing, support and configuration of networking routers, switches/ hubs, fiber uplink modules, and chassis modules from a variety of manufacturers including Juniper, cisco, Nortel, HP.
• Qualified on concepts in networking including AWS, Cloud technologies including - Iaas / Paas / Saas / Ucaas, Ethernet, VOIP, Avaya IPO servers - WIFI, TCP/IP, LAN, WAN, MAN, SUR routing, BGP, DNS, DHCP 3G and 4G technology, and handheld devices.
• Knowledge of SEO, Digital Marketing, Account management, Google AdWords, Digital assets.
• Proficient in Visio and MS Office suite, (MS Project, MS Word, Excel, PowerPoint, Outlook).

PROFESSIONAL EXPERIENCE

Confidential

IT / Cyber Security Global Project Manager

Responsibilities:

• Managing the daily execution of IT, Telephony, Cyber Security & cloud related project activities across all work streams.
• Documenting project requirements, specifications, and expectations to ensure the project's purpose and objectives are sufficiently defined.
• Developing and maintaining overall PMO project documentation including, BRD- (business requirements document) project charter, project plans, financials, RACI Charts, risk assessments and project reporting to senior management, team members, stakeholders, and clients.
• Vendor engagement and management
• Project status updates to the PMO, CIO, CTO, VP of networking operations, project team, and key stakeholders on a weekly basis

Confidential

Sr IT Global Project Manager

Responsibilities:

• Overseeing and managing daily execution of IT, Voice / Data & cloud related project activities across all work streams.
• Capture requirements, specifications, and expectations to ensure the project's purpose and objectives are sufficiently defined.
• Creating and maintaining overall project documentation including, project plans / RACI Charts / risk assessments and project reporting to senior management, team members, stakeholders, and clients.
• Managing vendor compliance with service level agreements.
• Identifying internal and external project dependencies
• Working with PMO through project phases VIA Service Now
• Effectively communicating project status updates with VP of networking, operations, project team, IT leadership, project sponsors, and key stakeholders
• Circuit ordering, deactivations, and provisioning.
• Accountable for the solution delivery.

Confidential

Networking Project Manager

Responsibilities:

• Managed large-scale projects including, Avaya VOIP / Server 10 builds / Rollout and network implementation as well as transition projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.
• Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial project meetings through implementation.
• Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
• Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
• Analyze economics of project plans and provide actionable feedback relating to cost benefit and return-on-investment standards.
• Review proposed modifications on project plans, review with engineering teams, finalize with stakeholders.
• Conduct final meetings with interested parties to approve and implement beneficial changes.
• Oversee consultants, recommended process improvements including resources, materials as needed before and during projects by working with customers, team members, managers, and in-house accountants and negotiating price and payment agreements with vendors.
• Circuit ordering and provisioning.
• Anticipate details of future projects by communicating directly with customers and staying informed of relevant trends and industry news.
• Provide detailed project reports upon completion to customer and stakeholders, as well as conduct lessons learned meetings to improve overall process.

Confidential

Sr Project Manager

Responsibilities:

• Managed large Scale Voice migration / Data / POS Retail Projects across multiple brands.
• Collaborated directly the business analysis team as well as with the engineers, vendors, architectural teams, as well as the operational support staff within the Project Management group to define project scope and gather milestones/tasks/deliverables.
• Created and maintained overall project documentation including, project plans / RACI Charts / risk assessments and project reporting to senior management, team members, stakeholders, and clients.
• Engaged and worked with Confidential in a hosted environment to convert stores / port number (DIDs) from old provider to Confidential SIP circuits for multiple location around the United States over 1300 store locations. Also managed the overall preparations for IVR upgrades and implementation.
• Coordinated and worked closely with the IVR team, Avaya Cloud vendors / script teams for store IVR implementations and upgrades globally.
• Supported all ECommerce teams during the planning and execution phases of projects once the solution has been defined and accepted.
• Coordinated UAT testing and training on final products/processes and documentation.

Confidential

IT Project Manager

Responsibilities:

• Managed multiple media to large scale server, datacenter, router rollout, VOIP, cabling and Cloud / App development projects.
• Worked closely with the solution engineers, vendors (DigiCert) on device certifications, also working with operational support staff, and Internal program manager within the Technology Project Management group to define and develop products and applications.
• Created business case reports to stakeholders and VPs,
• Collaborated closely with customer/clients on data collection, script creation and final device testing and training.
• Gathered deliverables and completion documents, reviewing invoices and approving payment to ensure project closure is completed per scope.

Confidential

IT / Networking Project Manager

Responsibilities:

• Execute and manage device certification within the device development team, responsible for certifying and launching mobile devices for Confidential Mobile; utilize knowledge of mobile operating systems and cellular network technologies.
• Established and managed critical dates required for on time completion of EDI /EVP/EVPL/ MPLS / BGP and ENS network projects as well as LAN/WAN router orders.
• Managed general contractors to ensure building’s fiber cabling for the site was installed and assessed correctly.
• Day to day deployment task management of internal, external and in-market cross functional teams ensuring successful completion of deployments within scope, schedule and budget.

Confidential

Networking Project Manager

Responsibilities:

• Managed a portfolio of network and telecommunications projects in a hosted environment including Avaya VOIP Server & phone rollouts as well as VM/ LAN/WAN/MAN & UC network infrastructure projects from design and build, through implementation and operational turn-over, with varying levels of complexity.
• Managed project rollover support migration from HP to Confidential .
• Managed end-to-end network infrastructure delivery life cycle including the collection and translation of business requirements to enable technical execution of network programs and projects.
• Managed call center relocations/upgrades/circuit provisioning. (CISCO UCCX/UCM)
• Working through Project phases with the PMO office for Phase and document approvals
• Managed Cisco router installations globally for BGP upgrades and QOS updates.
• Planned and implemented project deliverables across multiple service providers in support of network infrastructure, telecommunications, and data center project requirements.
• Engaged in project set up for Network sponsored projects within the technology systems of record (Nexus, ITSM/ Remedy, etc.).
• Communicated project status across delivery teams, senior leaders, and cross-functional stakeholders.

Confidential

SEO / Digital Project - Account Manager

Responsibilities:

• Managed SEO and digital marketing campaigns for large corporations including Circle Confidential .

Confidential

Network Project Manager

Responsibilities:

• Managed Router installs and large telecom projects including circuit activations and deactivations.

Confidential

Retail Project Manager

Responsibilities:

• Managed large scale retail POS / telecom and network installations for retail companies globally, such as, Confidential.

Confidential

IT Project Manager

Responsibilities:

• CPE marketing and Product management.

Confidential

Network Operations Specialist/Project Engineer

Responsibilities:

• Network implementations, router configurations, cabling infrastructure installation and overall project management.
• Worked with carriers ( Confidential & Confidential for circuit activations and disconnects, as well as wireless AP support and configuration.