Experience Summary

Senior IT consultant with over ten years dedicated to Business Analysis, Program/Project Coordination and Quality Assurance on mainframe-based systems, client-server, and Web based systems/applications. An architect of project plans detailing the milestones of project completion deliverables to satisfy project requirements. Specialized in, system, integration, regression, smoke-box, black box, maintenance and user acceptance testing UAT as well as creation of use cases, test cases, test plans and execution of detailed test scripts/test cases. Possess substantial experience in the Child Support industry business processes as well as familiarity with Retail, Financial and Insurance industry standards and utilization. Also, recognized for exceptional leadership qualities, excellent analysis proficiency, outstanding documentation skills, and ability to work in a team environment or independently with little guidance. Drive to enhance technical/functional, professional knowledge and skills through the use of trade journals, seminars and web courses. Ability to adapt to various SDLC process including but not limited to Agile, RUP and Waterfall methodologies.

Technical Summary

Industries: Child Support Enforcement, Automotive Insurance, Property Insurance, Talent Management, Financial Services, Consumer Goods, Retail

Proprietary Systems: SAIC Auto Pilot System, MICSES, SETS, FLORIDA, CAMS, Vurv Recruit, Vurv Perform, Taleo Enterprise Edition, Taleo Scheduling Center, GAIC PIM UD, AccuFit, SunDial

Methodologies: RUP, SDLC, RAD, VSDM, Agile-SCRUM, Waterfall

Applications / Tools: QARun, Rumba 95/NT, Action Request System Remedy v4.0, PVCS Dimensions 8.0, TOAD, PL/SQL Developer v.7.1.5, Task Tracking System 32-Bit , Symphony, Mercury Test Director, HP Quality Center, HP ALM, Mercury Quality Center, SETS Helpdesk Ticket Tracking System, SnagIt, Pick Pic, Interactive Voice Response IVR , TSO, Rally, SharePoint, ChangePoint, MS Visio, MS Project, MS Office Suite, Corel Office Suite, Enterprise Manager, Adobe Acrobat, Lotus NotesR5, Perforce, SOAPUI, RCC, SPBuilder, Oracle SQL Developer, AccuFit, SunDial POS Application , Communications LUX Internal , EyeNet, Remedy 7.1, Confluence, JIRA

Communications: Novell GroupWise, Microsoft Outlook, Internet, Lotus Notes, Microsoft Office Communicator, Lynked, Google Chat

Operating Systems: Windows 7, Windows NT/2000/2003/XP/XP Professional/Vista, IBM Mainframe, UNIX

Databases: Oracle 9i, SQL Server, MS Access

Languages: SQL, Inform

Engagement Overview

Confidential

Role: IT Consultant: Project Manager

Duties included but not limited to the following:

• Documenting process methodology for ATS Rollout
• Creating Business Requirement Documents to define deliverables
• Managing testing aspects for core teams accountable for deliverables specific to the project
• Coordinating pilot test activities across multiple work areas and Divisions
• Reaching out to the field users of the system and keeping them informed of project status
• Working closely with the business to ensure their objectives of the system are being accounted for
• Designing detailed process diagrams
• Maintaining the Test Log to report issues identified with the system.
• Coordinating deliverable tasks with UK team
• Facilitating meetings with US, Canada and UK teams on project statuses
• Creating detail matrices of resource allocation across multiple time zones
• Created and oversaw execution of project deliverables
• Provided program management with actionable information on key quality indicators
• Conducted work session for the prioritization of defects
• Provided insight to delivered web pages as well as helped to construct content
• Utilized SharePoint in housing project documentation as well as maintaining meeting minutes
• Assisted and provided guidance in development of new Career Site

Confidential

Role: IT Consultant: Sr. QA Test Lead

Senior QA Test Lead with TellusWeb working with direct Client Sterling Jewelers. This assignment involved working on Sterling's ecommerce site. Responsible for planning and executing testing activities for the launch of Sterling's legacy and regional websites.

• Created test scripts to validate functionality of web sites
• Verified test efforts were based upon design specifications
• Utilized document tracking system Confluence
• Created defects and tracked progress on submitted defects utilizing JIRA defect monitoring system
• Advised Management of potential risks identified in business requirement documents
• Quickly adapted to working in multiple online environments to cover multiple websites
• Made suggestions and provided insight for process improvements
• Worked directly with Development team to improve on code delivery
• Worked in fast paced environment with teams that were located in multiple areas
• Worked with Third party vendors on process improvements
• Worked with Third party vendors on relaying information to in-house development teams

Confidential

Role: IT Consultant: Quality Assurance Test Lead

QA Test Lead for this position with Luxottica Retail. I was involved with hands on testing for their UAT phase for the roll out of enhancements to their AccuFit Digital Measurement System DMS . My accountabilities involved, working closely with the business on defect reconciliation, informative regulation of new and future enhancements as well as maintaining stability of core functionality within business products.

• Created test scripts to validate Digital Measurements System
• Executed tests to verify DMS functioned to System requirements
• Created defects and tracked progress on submitted defects for retesting once fix was in place
• Advised Management of potential risks identified in business requirement documents
• Adapted quickly and learned the processing procedures of the AccuFit application
• Made suggestions and provided insight for process improvements
• Utilized enterprise tools for maintaining version control over test environments
• Familiarized myself with legacy POS product SunDial
• Utilized Remedy service request system to enter end of release requests

Confidential

Role: Senior Business Analyst

Senior Business Analyst for Great American Insurance Company working in the Product Development Compliance PDC unit. My position at GAIC involves working in the Property and Inland Marine PIM line of business. Accountabilities involved, working closely with the business on defect reconciliation, informative regulation of new and future enhancements as well as maintaining stability of core functionality within business products.

Duties included but not limited to the following:

• Utilizing SQL to perform data analysis on reporting measures for ISO
• SQL also utilized in validation of test automation results
• Updates within validation measures for script automation
• Creation of test plans for monthly deliverables
• Ensuring monthly deliverable timelines are met accordingly
• Creation of monthly release documents which were distributed to the business
• Managing testing activities for Property and Inland Marine PIM Underwriter Desktop application
• Coordinating test activities between business and IT groups
• Utilized HP ALM process in refining implementation process
• Drive meetings and work sessions that result in quality testing deliverables
• Ensures project documents are complete, current, and stored appropriately in Sharepoint site
• Enforce and maintain PDC project methodology amongst business and IT teams

Confidential

Role: UAT Project Coordinator

Duties included but not limited to the following:

• Managing daily testing aspects for multiple test teams accountable for deliverables specific to the project.
• Coordinating smoke test activities across multiple work streams
• Working with IT teams to ensure .Net testing environment is in a working condition for testing and proper data is loaded into the system
• Utilizing Sharepoint to create documentation storage areas for related project documentation
• Drive meetings and work sessions that result in quality testing deliverables
• Effectively communicates relevant project information to superiors
• Ensuring off shore teams are informed of the business processes and there level of involvement
• Creating detail matrices of resource allocation across multiple time zones
• Created and executes project test plans
• Provided program management with actionable information on key quality indicators.
• Use of MS Project to define project deliverables and track identified dependencies
• Coordinate and facilitate the completion of defined program testing deliverables for System Testing as well as User Acceptance Testing.
• Ensures project documents are complete, current, and stored appropriately
• Effectively applies our methodology and enforces project standards
• Project defect management

Confidential

Role: QA Test Manager

Duties included but not limited to the following:

• Managing daily testing aspects for multiple test teams accountable for deliverables specific to the project.
• Created and executes project test plans
• Facilitator for project meetings involving all stakeholders necessary for project completion
• Utilize SharePoint for project specific documentation management as well as resource identification.
• Provided program management with actionable information on key quality indicators.
• Use of MS Project to define project deliverables and track identified dependencies
• Coordinate and facilitate the completion of defined program testing deliverables for System Testing as well as User Acceptance Testing.
• Drive meetings and work sessions that result in quality testing deliverables.
• Identifies resources needed, works with resource managers to insure appropriate testing assignment
• Ensures project documents are complete, current, and stored appropriately
• Effectively communicates relevant project information to superiors
• Effectively applies our methodology and enforces project standards
• Minimizes exposure and risk on project
• Project defect management

Confidential

Role: QA Project Coordinator 11/10 to 03/11

Duties included but not limited to the following:

• Coordinator of 7 Workstream teams which contained multiple application teams
• Facilitator of PMO processes defined to guide workstreams on the deliverables of the project
• Provided program management with actionable information on key quality indicators
• Use of MS Project to define project deliverables and track identified dependencies
• Coordinate and facilitate the completion of defined program testing deliverables for System Testing as well as User Acceptance Testing
• Drive meetings and work sessions that result in quality testing deliverables
• Administer program level reporting tools that track test status for progress against plan
• Administer defined program level defect tracking reports and tools
• Created UAT Guide for final stages of transition process
• Direct contact for over 140 users Business users who participated in UAT
• Assist PMO in meeting the testing objectives of the program, ensuring timely and high quality information is provided relative to testing status and defect management
• Worked closely with Workstream Testing coordinators to ensure full understanding of testing documentation expectations, and timely delivery of required artifacts

Confidential

Duties included but not limited to the following:

• Test Leader for initiatives involving the Scheduling product
• Managed the daily testing activities associated with the project
• Managed 2 team members in the testing efforts of new functionality and maintaining maintenance fixes
• Created and maintained environment s used in testing initiatives
• Define test objectives, write test cases, execute tests and document results
• Report status and critical issues on assigned projects
• Perform functional, integration and regression testing on new and updated versions of software products
• Reproduce client issues and assist development in duplicating errors
• Implement and follow defined software quality processes and procedures
• Followed Agile methodology for development of test deliverables
• Assisting in the implementation of the agile process across the team
• Research of functionality specific to module aspects
• Attend Sprint meetings to evaluate upcoming work
• Participate in the defining of Back Log Items and the tasks associated to them
• Created various business documents including but are not limited to status reports, test plans/estimates, process flows, statistical diagrams, and PowerPoint presentations
• Working within a Suite eCommerence of products to ensure proper integration points are intact
• Influence and suggest process and technology improvements at all levels of the organization

Confidential

Role: Dept of Revenue: Business Analyst/QA Test Lead

Duties included but not limited to the following:

• Lead test projects by defining requirements, and assuring objectives are met in a timely manner
• Maintained project plans for assigned projects
• Solicit information from direct clients in the field or within Business area management groups
• Verified that requirements are to users specifications
• Created Use Cases for design of system requirements
• Lead Analyst for testing production bugs and enhancements by implementing monthly release packages containing approved and prioritized tasks
• Tested the application on an IBM Mainframe system and also verified records through the use of TSO
• Meticulous review and approval of various requirements documents program requirements list, program specs, Unit test plans, etc
• Creation of system requirement documents from user prospectus
• Accessing of database to ensure/validate records and files are being generated as expected
• Research of functionality specific to module aspects
• Created detailed test scripts/plans which outlined business objectives as well as aspects of test procedures
• Host/Attend meetings with key staff in regards to project's specifications
• Research/Monitor/Update of software cycle in-house tracking tool SSP ISSR database MSAccess
• Acquired knowledge of Florida's child support rules and regulations which was applied in researching business functionality to conform to State requirements
• Created various business documents including but are not limited to status reports, test plans/estimates, process flows, statistical diagrams, and PowerPoint presentations
• Proven ability to adapt to new CSE system applications and manipulate as end-user
• Dedicated appreciation of software development life cycle