SYNOPSIS

• Proven success in the planning, management, installation, configuration, administration, and support of a broad range of system and network solutions.
• Experienced in Microsoft Windows server installation, configuration, and administration and monitoring.
• Proficient in providing ongoing Tier IV, Tier III level support and troubleshooting of Microsoft Networks including Microsoft Exchange issues.
• Solution-oriented Engineer with progressive experience in implementing General Controls, Security Management and Change Management CM Controls.
• Experienced in documenting and maintaining Server configuration as well as Standard Operating Procedures SOP . Daily and weekly reports of Network related statistics, with interpretations and recommendations to upper management.
• Expert level of technical proficiency in various major network protocols, administration tools, and communication infrastructures.
• Experienced in Blackberry Enterprise networks and the management of wireless handheld servers, promptly identifying, diagnosing, and resolving issues.
• Exceptional problem solving and troubleshooting abilities: prompt and diligent at resolving network, system, hardware, and software issues.
• Experienced in CMS and html based websites: designing, developing and maintaining.
• Experienced in Mac OSX systems.
• Exceptional ability to work well with customers and vendors.
• Excellent analytical skills, with a well-refined acumen for identifying, planning, and supporting IT systems that directly support bottom-line business needs.
• Skilled at providing customer support for various desktop applications and operating systems.

SKILLS

• Platforms: MS Windows 2012/2008/2003/2000/NT4 Server, Active Directory, MS Windows 7/ Windows XP/2000/NT/9X desktop/workstation, Novell Netware 4.11.
• Software: Ms Office 2007/2010, Microsoft Outlook 2007/2010, Microsoft Exchange 5.5/2000/2003/2010, Cisco CallManager, Cisco Unity 4.x, Symantec Antivirus Corporate Edition, Content Filtering, MacAfee Groupshield Antivirus, Trend Micro Scanmail , Acronis, Internet Information Server, Blackberry Enterprise Server, Veritas Net Backup, Backup Exec, ArcServe backup, Novell Groupwise, Citrix Server, Web Development in CMS Joomla, wordpress, Microsoft Internet Information Server IIS , Microsoft Systems Management Server
• Networks: Microsoft Client/Server Networks, Ethernet, Cisco PIX, SonicWall Firewall, SonicWall SSL VPN, TCP/IP

EXPERIENCE

Sr. Solutions Consultant/Project Manager Confidential

Performs as a Sr. Consultant/Project Manager in a project oriented setup, providing consultation to multiple small to mid-sized businesses in planning, designing, implementing, and maintaining their IT infrastructure.

Some of the projects include:

• Disaster recovery and restoration of services.
• Implementation of Active Directory 2012 by transitioning from 2013.
• Transition from 2003 Active Directory infrastructure to 2008.
• Migration of Exchange 2003/2007 to Exchange 2010.
• Overhaul of network infrastructure hardware such as, servers, computers, firewalls, switches, etc.

Microsoft Systems Engineer/ Exchange Consultant Confidential

Performed as a Microsoft Systems Engineer/Exchange Consultant on FDA email system migration project, migrating 20,000 plus users from Exchange 2007 to Exchange 2010. This encompassed providing engineering and migration support, researching, planning, implementing, and responding to problems as they arise. It also included design, installation, and administration.

Specific Responsibilities Included:

• Overseeing and assisting with the mailbox migration process.
• Assisting Tier-II, Tier-III engineers to troubleshoot and resolve issues.
• Documenting detailed planning, procedures, and training material.
• Developing new and troubleshooting of existing powershell scripts.
• Developing , documenting, and implementing approved engineering efforts

Sr. Solutions Consultant Confidential

Performed as a lead Consultant on a team of 3 engineers for a network expansion project of a mid-size medical practice. The project encompassed transitioning from Active Directory 2003 to Active Directory 2008, implementation of Exchange 2010, and network infrastructure upgrade.

Microsoft Systems Engineer/Exchange Consultant Confidential

Performed as a Systems Engineer/Exchange Consultant to assist with the migration of Exchange 2003 to 2010.

The migration project encompassed:

• Consolidation of Exchange 2003 multisite environment into two-cross-site DAG deployment. One in England, the other in the United States, with each site consisting of 3 mailbox servers, 2 Client Access Servers configured as an array, 2 Hub Transport Servers, and 2 Edge Transport Servers. Each DAG consisting of 3 mailbox servers. Both physical and virtual machines are utilized.
• Migration of 15,000 plus mailboxes from Exchange 2003 environment to Exchange 2010 DAG environment.
• Providing Tier-3 level support in maintaining Exchange 2010 environment.
• Coordinating with Helpdesk and Deskside Support to troubleshoot and resolve end-user issues.
• Documenting detailed planning, procedures, and training material.
• Backup and Recovery procedures for Exchange 2010 Database utilizing 2010 Recovery Database and NetBackup.

Sr. Solutions Consultant/Technology Manager Confidential

• As a Technology Manager, perform the following functions:
• Performing management responsibilities in accordance with the organization's policies and procedures.

Management responsibilities included:

• Research and development
• Implementation of MSP Managed Service Provider model to provide ongoing Technology Management support to all clients.
• Providing guidance and training to IT staff.
• Disaster Recovery Planning and implementation for clients
• Plan, develop and evaluate the equipment needs for new and existing clients
• Planning, assigning, and directing work
• Addressing customer complaints and resolving problems
• Dealing with vendors on regular basis.
• Providing Technical project management
• Formulating and conducting training classes
• Performing domain administrator functions
• Optimizing/troubleshooting file system resources
• Implement change controls as a result of industry applicable laws, policies, and standards.
• Maintaining and updating company's Website.
• Scheduling the installation of new and modified hardware and software
• As a Sr. Solutions Consultant, spearheaded the planning and implementation of projects for multiple small to mid-sized businesses. Projects encompassed:
• Design, procurement, and implementation, of Active Directory 2003, 2008 domains with:
• File Server, AD integrated DNS, DHCP server, Exchange 2003, Exchange 2007
• Domain wide screensaver timeout policy, password retention and expiration policy utilizing, GPO Group Policy Object .
• Implementation of login/startup scripts for drive mappings.
• Implementation of Windows Software Update Service SUS for patch management.
• Implementation of organizational hierarchy, utilizing Organizational Units OUs for better user management.
• Migration of Active Directory 2000 and Exchange 2000 to Active Directory 2003 and Exchange 2003.
• Implementation of Sonicwall Firewall TZ and PRO series , Cisco PIX Firewall 506 Series, Sonicpoint wireless AP, Cisco Aeronet 1200 series, Sonicwall SSL VPN 200 and 2000 series , and Managed Power Connect Gigabit switches
• Planning and implementation of NOAH Server Audiology system
• Implementation and management of EMR Electronic Medical Records Systems, such as Allmeds, Centricity, and EClinicalWorks.
• Implementation of PMS Practice Management System , such as Centricity.
• Project Management of VOIP system upgrade.
• Design and implementation of Active Directory 2003 multisite infrastructure for a company consisting of three offices located in Atlanta, Lahore Pakistan , and Dubai.

Confidential

Exchange Integrator SME/ Solution Consultant

• Redesigned and supported the internal Email system.
• Provided guidance to the on-site engineers and acted as a Microsoft Exchange Subject Matter Expert to assist with proposals.
• USCIS.gov, DHS Project, Quality Assurance Engineer
• Assisted with the QA process of new USCIS.gov website.
• Implemented the Microsoft SharePoint Server for collaboration purposes.
• Working with Akamai Engineer, tested the functionality as well as infrastructure for the new portal.
• Also assisted in developing a content migration strategy.
• Exchange Integrator SME, U.S. Department of Veterans Affairs, IV V Project
• Performed as an Exchange Integrator SME on an Independent Validation and Verification project
• Gathering information from all the responsible parties of consolidation efforts
• Evaluating the Exchange Consolidation Project Plans to make sure that the Federal and Commercial best practices are being exercised during the consolidation effort.
• Providing risk assessment

Confidential

Systems Engineer

• Performed as a Level-4 Systems Engineer with the Project Management office on an oversight contract.
• Attending briefings/meetings within and with outside agencies of the Project Office for Projects such as Exchange, VOIP, and SAN.
• Evaluating incoming proposals and provide response or fact finding reviews
• Monitoring program activities and schedules
• Conducting analysis on technical issues and providing engineering support for architecture issues
• Providing technical support and advice to ensure program objectives are met.

Confidential

Systems Engineer/Exchange Administrator

• Performed as a Systems Engineer and a lead Exchange engineer to maintain the functionality and reliability of multi-site enterprise-wide Exchange 5.5/2003 environment supporting over 5500 users.
• Provided maintenance and support of 14 Microsoft Exchange sites with 19 Exchange servers, including Mailbox/public folder servers, Internet Mail Service servers, and bridgehead servers.
• Provided ongoing Tier III level support and troubleshooting of Exchange issues. Documented and maintained Server configuration as well as Standard Operating Procedures SOP Provided daily and weekly reports of Exchange related statistics, with interpretations and recommendations to upper management.
• Providing maintenance and support for McAfee Antivirus solutions on all Exchange servers.
• Resolved exchange related problems escalated by the helpdesk.
• Performed FOIA restores and assisted other engineers in doing such.
• Managed accounts, network right, and access.
• Monitored system performance and prepare documentation of existing configurations.
• Worked with the Exchange 2003 Migration Team to deploy Exchange 2003 in the Organization. Consolidated three Exchange 5.5 sites onto Exchange 2003 Geographically Spanned cluster. Upgraded Exchange 5.5 servers by moving them to new hardware.
• Implemented change controls as a result of applicable laws, policies, and standards.
• Implemented Email Archiving solution at SEC using Legato/EMC EmailXtender.
• Troubleshot Microsoft SQL server problems.
• Provided training to team members as well as tear 2 staff.

Confidential

Sr Systems Engineer/Exchange Admin

• Ensured functionality and reliability of enterprise-wide Exchange environment supporting over 6800 users
• Provided ongoing configuration, administration, and support of multiple mail, connector, public folder, Internet mail service, Internet Information, and file/print servers.
• Maintained messaging server for Blackberry handheld devices, and provided ongoing Tier III support on Exchange issues
• Produced and maintained documentation for Exchange client operations and configuration
• Installed, configured, and supported Symantec AntiVirus solutions at server and client levels
• Designed and implemented the infrastructure of Blackberry Enterprise Server.
• Spearheaded migration of Exchange servers from Alpha to Intel environment, delivering seamless migration of over 6800 users
• Participated in upgrade of Exchange environment from 5.5 to Exchange 2000, improving scalability and reliability.
• Prepared and delivered comprehensive daily/weekly reports to management, including performance and trend analyses as well as recommendations for ongoing improvements to network infrastructure.
• Implemented change controls as a result of applicable laws, policies, and standards.
• Provided Tier I/II/III support for Blackberry Enterprise wireless handheld servers, promptly identifying, diagnosing, and resolving issues with over 400 handheld devices.
• Oversaw data redundancy, backup, and disaster recovery efforts for all Exchange servers, ensuring data integrity and reliability.
• Monitored system performance and prepare documentation of existing configurations.
• Provided training classes to junior team members as well as the client.

Confidential

Network Administrator/Systems Analyst

• Performed administration and support of network infrastructure in mixed-platform environments, providing ongoing hardware/software installation, system configuration, troubleshooting, backup and support services.
• Managed purchasing and implementation of new network equipment, user systems, and software, as well as authoring technical documentation
• Oversaw migration of network environment from Novell to Microsoft NT, including implementation of Exchange Server and Outlook, coordinating all contractor activities to ensure accuracy and timeliness of migration.
• Initially recruited for short-term contractual initiative recognized for technical expertise and offered full-time position.
• Managed accounts, network right, and access.
• Monitored system performance and prepare documentation of existing configurations.
• Provided training classes to junior team members as well as the client.

Confidential

Office Automation Support Specialist

• Installed, configured, and supported TCP/IP Ethernet issues, and maintained hardware and software.
• Provided support to UNIX applications and file/print servers.
• Oversaw implementation of new PCs and configuration of Outlook client for over 500 users.
• Managed accounts, network right, and access.
• Provided end-user training classes.

Confidential

Technical Support Specialist

Provided phone/e-mail/newsgroup support to developers throughout implementation of new software for all Microsoft Windows platforms, offering consultation on Windows Registry, application conflicts, Internet protocol conflicts, and custom scripting.

Confidential

Computer Consultant

Provided lab-based training and instruction to students, ensuring proficiency with classroom and lab-based objectives and lessons while serving as network administration and systems technician.

Confidential

Computer Specialist

Established relationships with users while providing broad range of consultative services, including user training, system build-outs, hardware and software upgrades, and troubleshooting and support.