Product Manager Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Product Manager

Responsibilities:

Mapping of new opportunities in digital solutions
Roadmap planning and backlog management for digital transformation projects
Functional Specification preparation and analysis of the added value to the business for new projects
Definition of KPIs for product evaluation
Monitoring of project results, identifying and acting on deviations
Monitoring of service improvement actions through interaction with technical areas
Mapping and implementation of internal processes improvements

Confidential

Senior Digital Analyst

Responsibilities:

Monitoring and analysis of KPIs
Proposition of marketing and sales actions
Prospecting for new opportunities in digital transformations
Responsible for project management in the Commercial area
Monitoring of service improvement actions through interaction with technical departament
Mapping and implementing improvements in internal and customer processes
Mapping and management of customer relations

Confidential

Senior Digital Analyst

Responsibilities:

Daily monitoring of business performance and preparation of management reports to support information to management for decision making
Inventory and order management business intelligence
Product delivery position report preparation
Preparation of purchase orders based on the budget of the franchises
Analysis of indicators, daily sales update and ranking for the Franchise sector
Monitoring of product returns for franchises and credit negotiations
Preparation of billing report x deliveries and monitoring of deliveries
Support to the store and franchisees team and sales showroom organization
Development of procedures to be followed by franchisees
Support and monitoring of critical cases with customer services
Responsible for monitoring the schedule, order requests, and materials delivery to franchisees

Confidential

Business Assistant

Responsibilities:

Daily monitoring of business performance and preparation of management reports to support information to management for decision making
Inventory and order management business intelligence;
Analysis of franchises indicators;
Product delivery position report preparation;
Preparation of purchase orders based on the budget of the franchises;
Daily sales update and ranking for the Franchise sector;
Monitoring of product returns for franchises and credit negotiations;
Preparation of billing report x deliveries and monitoring of deliveries;
Support to the store and franchisees team and sales showroom organization;
Development of procedures to be followed by franchisees;
Support and monitoring of critical cases with customer services;
Responsible for monitoring the schedule, order requests, and materials delivery to franchisees.

Confidential

E - Commerce Analyst

Responsibilities:

Support for commercial manager
Preparation of sales management reports and results analysis
Online store management (collection replacement registration, inventory management)
E-commerce operation analysis involving all business processes (logistics, payments, fraud, etc.)
Online promotional campaigns planning
Responsible for taking care of the brand relationship with the customer, managing and negotiating to avoid negative image
Customer relationship: development of the answers, including social networks
Registration of orders (website and partner store)

Confidential

Digital Marketing Analyst

Responsibilities:

Confidential

Social Media Analyst

Responsibilities:

Monitoring of critical cases to avoid bad images in the communication vehicles
Interface with corporate areas, seeking effective solutions to ensure excellence in customer service