SUMMARY

• Technology professional in Financial Services with extensive experience helping financial institutions digitalize their operations, including customer onboarding, customer verification and new market expansion.
• Innovative and consistently praised by management for providing top - notch technical, quality and production leadership to assigned team.
• Offering 7-year track record of delivering projects within timeline and budget constraints.
• Plans and monitors projects to define scope and enforce adherence to timelines and project specifications.
• Directs employees, mitigates project risks, solves standard and non-standard problems, and reports to senior management. Demonstrates leadership and performs analytical problem-solving to overcome obstacles.
• Strong requirements gathering, scope development and inventory coordination abilities.
• Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Proven success in meeting project deadlines, goals, and objectives.
• Adept at scheduling and risk management. Also coordinating complex programs and supervising teams to attain business goals.
• In depth knowledge in both waterfall and agile methodologies.
• Expert in effective handling of Azure scrum boards and well-versed with offshore coordination, planning and running all scrum ceremonies and have experience in PI planning and other program level scaled agile ceremonies.
• Certified Scrum Master and black belt in Six Sigma.

TECHNICAL SKILLS

Soft Skills: Time Management, Negotiation and Conflict Resolution, Communication, Teamwork, Risk Management

Business Analysis Tools: MS Visio, Business Rules Engine (BRE), LucidChart

API Testing Tools: Postman, Fiddler, Swagger, SOAP UI

Microsoft Office Packages/Google Suite: Word, Excel, PowerPoint, Access, OneNote, Outlook, SharePoint, Google Suite

DevOps Tools: Jira, JQL, Microsoft Azure Boards, Azure Queries, Azure Pipelines

Team & Program Level Agile Frameworks: Scrum, Kanban

Code Repositories: Azure Repos (GIT, TFVC), TFS, VSS

Technical Foundation - Front End: HTML 5, CSS 3, JavaScript, jQuery, JSON, AJAX

Technical Foundation - Backend: .NET Rest APIs, WCF Services, Web Services

PROFESSIONAL EXPERIENCE

Senior Implementation Consultant/Scrum Master

Confidential, Chicago, IL

Responsibilities:

• Leading delivery of Confidential Inc’s FinTech product at financial institutions, thereby helping them reduce loan approval times, streamline loan application processes, and establish Buy-Now-Pay-Later products.
• Conduct requirements gathering sessions to determine business requirements and solution configuration needs with bank partners.
• Manage day-to-day execution of implementation project plans across product, engineering, operations, and other internal stakeholders.
• Ensure quality and timely delivery of projects by developing a plan that determines key objectives, milestones, timelines, and resource assignment to various phases of the project.
• Drive communication and reporting of project statuses, issues, escalations, and risks to internal & customer teams.
• Maintain an organized project using project management tools (e.g., JIRA).
• Facilitating daily scrum calls, sprint planning, sprint review and sprint retrospective.
• Facilitate scheduling of recurring and as-needed meetings with project teams, customers, and vendor partners.
• Coordinate QA and UAT with internal and partner teams.
• Create and manage documentation to support successful transition to Customer Success and Support Teams.
• Tata Consultancy Services (A global $25B technology consulting firm)Glastonbury, Chennai
• Technical Project Manager/Scrum Master; Client: Confidential, a ~$3B insurance firm
• Promoted within 3 years to lead a team of 30+ employees developing new insurance products and market expansion in 8 states; Achieved 95% customer satisfaction score, compared to 82% previously.
• Led frontend software development of onboarding processes and business rules engine for 4 new insurance products and market expansion in 8 states.
• Contributed to a winning bid for $15M+ customer support contract in collaboration with account and sales teams.
• Automated multiple manual and error-prone processes including automobile VIN verification, reducing time needed by 90% and error rate by 50%.
• Achieved 15% revenue lift in certain products by integrating with multiple third-party vendors to improve customer verifications and maximize revenue capture (e.g., Verisk to verify automobile mileage).
• Monitored progress and examined risks of various projects, including setting forth contingency plans.
• Facilitating daily scrum calls, sprint planning, sprint review and sprint retrospective.
• Defined responsibilities and roles of 30 team members.
• Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy.
• Planned, executed, and controlled assigned projects, ensuring work performed complied with requirements.
• Produced quality standards, checklists, report templates and processes.
• Developed and followed baseline project plan and milestones for task completion.
• Implemented actions to mitigate risk by developing contingency and avoidance strategies.
• Maintained Azure Devops board for backlog refinements, sprint planning and reporting.

Confidential

Senior Technical Team Lead

Responsibilities:

• Promoted within 2 years to lead a team of 10 offshore; Selected to be onsite client representative from 150+ colleagues.
• Captured around $2M+ in savings by digitizing multiple compliance and regulatory processes and paper forms.
• Reduced costs by $250K by leading multiple projects to modernize legacy technology, including server migration from Windows .
• Created training materials and standard operating procedures for development teams, reducing major incidents by 70%; Decreased mandatory training and onboarding time from 4 weeks to 2 weeks.
• Conducted periodic performance appraisals and mentored 2 colleagues in their promotion of onshore developers.
• Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
• Worked with team members to improve performance and implemented training updates.
• Minimized resource and time losses by addressing employee or prod issue directly and implementing solutions.
• Mentored junior team members on protocols and procedures to maximize contributions.

Confidential

Technical Team Lead

Responsibilities:

• Collaborated with 4+ cross-functional client teams to develop new onboarding process for agents and customers.
• Replaced legacy slow and cumbersome onboarding processes with modern responsive web technologies (C# .NET, Rest API). Reduced number of clicks needed from 20 to 5, garnering 90% satisfaction from customers.
• Re-engineering the low-level design, coding and testing the modules.
• Preparing System Requirement Documents and Technical Requirement Documents.
• Developed the web-based utility and created Unit Test Plans and Integration Test Plans.
• Decreased necessary training time by 20% by updating training program and documenting it.

Confidential

Web Developer

Responsibilities:

• Reduced approval times for access requests from 2 days to 4 hours by relentlessly automating manual access processes; Created workflows using modern technologies.
• Reviewing the System Requirement Document developed by Team Lead and preparing Technical Requirement Document. Used various technologies, including ASP.Net, VB.Net, JavaScript and SQL to develop website.
• Tested websites and performed troubleshooting prior to deployment.