SUMMARY

• 14+years of experience in Information Technology in analyzing, designing, developing, implementing and testing of various Client/Server, Internet/Intranet Web based applications covering a broad range of functional areas.
• Around 7 years of development experience in Customer Relationship Management(CRM) Applications using Siebel 8.1.1/8.0/7.8/7.7/7.5/7.0/2000
• Around 7+ years of Agile Scrum Master Experience.
• Blend technology skills with extensive Agile/Scrum experience. Prioritize and manage multiple projects within specifications and Budget restrictions.
• Familiar with different Agile Methodologies Scrum, Kanban,Crystal and Extreme Programing (XP).
• Strong experience in working with agile lifecycle, and/or tracking, and process management tools like Version One, Agile Craft and JIRA.
• Successfully managed Project Backlogs, release scheduling, project duration estimation and forecasting.
• Ensured engineering practices like TDD (Test Driven Development), Crucible code reviews, Continuous Integration and Pair Programming.
• Thorough understanding of Software Development Life Cycle (SDLC) phases and specialized in employing different methodologies like Agile and Waterfall.
• Successfully involved in transitioning the Organizational Structure and Business Processes from traditional Waterfall to Agile.
• Held responsibilities included Initiating, Planning, Managing matrixes resources, Monitoring development, testing, and implementation, Change management, and Defect management.
• Worked as Scrum Master for Siebel/Salesforce, Java, Mobile App and Microsoft.Net Applications.

TECHNICAL SKILLS

Process Management tools: Version One,JIRA,AgileCraft,MS Project

Tools: MS Office, MS Visio

Programming Languages: JavaScript/ eScript, VB Script, SQL, PL/SQL., HTML,XML

Operating Systems: Windows (10, 7, XP), Mac 10.x

Database: DB2 9.1/ 8/7.1, Oracle 9i/8i, SQLSERVER 2000/7.0/6.5

CRM Siebel: Siebel 6.3/7.5.2/7.7/7.8.2/8.0/8.1

Middleware: MQ Series, TIBCO

PROFESSIONAL EXPERIENCE

Confidential, Irving, TX

Scrum Master

Responsibilities:

• Lead the Scrum team on a day to day basis and ensured the product backlog is delivered in iterative approach.
• Lead multiple projects across all phases of development and testing.
• Lead Scrum teams working on web based application for data standardization and data normalization.
• Responsible for the strategy, product roadmap, scope prioritization, business development and communication for projects and enhancements.
• Responsible for handling and delivery of three Projects (Toyota, Honda, Nissan). Worked with Project Managers, Project leads and QA leads to come up with a Release Plan.
• Worked with various contributors of the project for communications, negotiations and setting realistic expectations on the deadlines and tracked assigned Tasks.
• Ensured Scrum Principles are thoroughly understood and followed by delivery teams.
• Served as point of contact for escalations and worked with multiple teams to resolve the Impediments.
• Worked closely with business teams by conducting workshops to finalize the road map and release planning.
• Collaborated closely with the product owner on backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria were agreed upon and ready for sizing.
• Empowered teams to self - organize and grow cross-functionality.
• Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks
• Effectively tracked team’s progress using burndown charts, velocity and release forecasting.
• Conducted working session between various teams and resolving the issues so that the sprint deliverables are completed on time.
• Facilitated and actively participated in all the Scrum activities: Release Planning, Sprint Planning, Scrum of Scrums and Daily Scrums.
• Responsible for keeping the release/project information consolidated, organized and up to date.
• Created new feature ticket in JIRA for each sprint which would be used by all teams for code deployment to lower environments.
• Worked closely with the Business Analysts and see that the stories are updated with correct acceptance criteria.
• Worked with Co-located and Distributed teams on different projects.
• Released Sprint based on the complexity of the user story and made sure the working product is satisfactory.
• Contributed to the team’s progress by taking up some UI testing and manual testing. Wrote test cases and helped QA leads with test plans.

Confidential, Baltimore, MD

Scrum Master

Responsibilities:

• Acted as a Scrum Master and was responsible for the planning, development and timely and efficient delivery of the product using Agile frameworks and principles.
• Closely worked with product managers, engineers and designers to define, align and drive schedules to meet commitments.
• Embraced, coached and evangelized Agile values and principles in the team and across the organization.
• Facilitated the daily scrum meetings, spring planning, spring review, and spring retrospective.
• Provided visibility to team impediments/risks and helps eliminate them.
• As Scrum Master proactively identified and removed blockers, facilitate frequent retrospectives, sharing metrics to identify and implement improvements.
• As Scrum Master facilitated all aspects of Scrum framework, including Product Backlog, Release Backlog, Sprint planning sessions, Daily Scrum meetings, Sprint Reviews and Sprint Retrospectives.
• Coached and mentored agile team members and provides constructive performance feedback.
• Trained and coached a development team of 6-8 and management team of 12 to utilize Agile Methodology with Scrum.
• Encouraged the team for self-organization to boost the efficiency and coordination
• Worked with stake holders and product owners to prioritize the requirements for sprint.
• Encouraged the team to come up with reusable elements and use the best practices.
• Helped the product owners to come up with set of stories for better understanding for estimate and development.
• Established effective communication for the department with consistency across development and business management.
• Presentations, recommendations and updates provided regularly to the Director office.
• Facilitated addition or removal of stories based on burn-down charts with in the current sprint as agreed with Product Owner.
• Motivated the team to come up with quality shippable product and meet the product goals.
• Managed offshore teams in different geographical places.
• Ensured task completion to specification, on time and within budget.
• Representing the team to report overall project status and upcoming risks and suggest solutions about it.

Confidential, Austin, TX

Siebel Consultant

Responsibilities:

• Developed a new Interface to store the Credit Card information in siebel sent from SAP, Identified the BC(Com Invoice Profile) in Siebel where the credit card information is to be stored. created a mapping document for the credit card number Interface with the details about the source file, Interface table and the base table column information.
• Used DTS Packages to load the credit card information from text file sent from SAP to the Staging table.
• Performed validations while loading the data from staging table to the interface table to check whether the credit card number is associated to any sold to customer (Hospital).
• Created new .ifb file for the the credit card number interface for handling the Inserts and Deletes as part of the Reconciliation Process. created new view to display the credit card information associated to the Hospital(Account)
• Created new pick Applet and constrained the credit card number filed to display only the credit card numbers associated to that particular sold to customer (Hospital) selected while creating an order.
• Developed a new Interface to store the QP Inventory Information which is sold but not registered in Siebel sent from SAP, Identified the base table (S INVLOC) and the Interface Table (EIM INVLOC).
• Created a mapping Document for the Inventory Interface with the details about the sourcefile, Interface table and the base table column information.
• Created new extension Columns in the Base table (S INVLOC) and (EIM INVLOC) to store the Quantity purchase Flag,QP PO Number and QP Order Date, and did the attribute Column mapping between the base table and interface table.
• Performed all necessary validations on the incoming data before loading into the EIM INVLOC table.
• Created new .ifb file for the Inventory interface for handling the Inserts, Updates and Deletes as part of the Reconciliation Process.
• Automated the process of loading the data from staging table to Interface table and from Interface table to Base table using a Batch process for both the Credit Card and Inventory Interfaces.
• Involved in Upgrade Process from 7.7.2.6 to 8.1.1
• As part of the upgrade process converted the EIM scripts from the Existing DTS packages.
• Modified couple of the EIM Scripts to populate the newly Required columns as part of 8.1.1
• Tested the EIMscripts by loading the data into base tables after the upgrade.
• Tested the outbound and inbound Integration functionality after the upgrade.
• Worked on resolving the issues after the upgrade process is done.

Environment: Siebel 7.7.2.6/8.1.1 , Siebel Life Science, escript, Windows XP, SQL Server 2005/2000, EIMDTS, Siebel Remote

Confidential, Sunnyvale, CA

Siebel Consultant

Responsibilities:

• Worked in Customizing the existing Order Management Application by adding Additional functionality as per the Requirements.
• Worked on the Copy Quote functionality which copies the header information and line items by using Signals and Datamapper.
• Worked on the Revise Quote functionality which revises the existing Quote with different version by using signals and Datamapper.
• Developed a Workflow to check whether a valid Bill to Agreement or valid ship to Agreement is there and populate the bill to Agreement and ship to Agreement fields during the Revise Quote.
• Developed a Workflow to populate the Bill to and Ship to Applet Account Information with the End user Account Information.

Environment: Siebel8.0.5, Siebel Sales, eScript, Workflow Process Manager, Windows XP, Oracle 10g

Confidential, Fairfax, VA

Siebel Consultant

Responsibilities:

• Created the technical detailed design documents for the Recertification Process for sending notifications to partner.
• Developed the Document Upload Functionality using Symbolic URL for uploading the documents related to the case to file net.
• Developed couple of Custom Business Services and automated the process to trigger the workflow to create notifications (Activity Record) and sending an email to the Partner if the partner has not submitted the recertification Application before the PPA Expiration Date.
• Developed a custom Business Service for processing the NLSDS Inactive File for deactivating the User in the System and also maintained the list of unmatched records by writing it to log files this process has been automated through a workflow to process the file which is being received daily.
• Created several Predefined Queries (PDQ’s) for recertification process to display necessary information based on the matched criteria.
• Worked on Correspondence functionality for creating the correspondence templates by modifying the Recipients and Correspondence BC.
• Worked on identifying the issues and fixed them which caused the failure of the Correspondence generation by checking the Doc Server Logs and DocServer Component.
• Developed several Business Processes for sending notifications to partners and FSA (Federal Student Aid) employees which were triggered automatically daily.
• Worked on troubleshooting of the Workflow processes and workflow policies by checking the log files and increasing the tracing level at the object Manger level and component level.

Environment: Siebel7.8.2.9, Siebel Public Sector, eScript, Workflow Process Manager, Workflow Policies, Windows XP, Oracle 10g, Siebel Correspondence

Confidential, ST Paul, MN

Siebel Consultant

Responsibilities:

• Worked on the Reconfiguration of the out of box Service Request Entity used by existing CCC (Customer Contact Center).
• Created the technical detail design Documents for the reconfiguration process and involved in the review of the design documents.
• Involved in testing of the existing functionality of the CCC after the reconfiguration process is completed and see that the entire functionality is working.
• Identified all the vanilla objects which are required for the new parent/child Implementation and imported them into the current development environment.
• Customized the imported Service Request entity by Implementing all the necessary business rules and Auto Eventing functionality at the Service Request and Activity.
• Implemented the LHFM Shipment Service Request functionality this involved integrating Siebel with external system Gatekeeper by exchanging Data in XML format using MQ Series Sub Systems.
• Worked on manually creating the Correspondence Letter by selecting the inbound LHFM Service Requests created through inbound transaction and clicking the Shipment Confirmation Button.
• Modified the existing Recipients and Correspondence/Recipients BC to achieve the correspondence functionality.

Environment: Siebel7.7.2, Siebel Life Science, eScript, Workflow Process Manager, Windows XP, Oracle 9i, IBM MQ Series, Siebel Correspondence, EAI, XML

Confidential, Jacksonville, FL

Siebel Consultant

Responsibilities:

• Analyzed the existing System and worked on the Enhancements requests for the Small Group Functionality.
• Created the Technical Detail Design Documents for the requirements and involved in the review of the Code and design Documents.
• Developed one time Business Service for Clean up the Tax Id Field. Exported the data to a file for the Business to Review it.
• Worked on the New Functionality where SGEO, PRA and M&B users can Reassign the EUR Records to Other users.
• Researched,Analyzed and developed the Job Access with Speech(JAWS5.1) for Visually Impaired

Environment: Siebel7.5.3.15, SiebelFinancialServices, eScript, JAWS5.1, Workflow Process Manager, Windows XP, IBM DB2, IBM MQ Series

Confidential, Sanfrancisco, CA

Siebel Consultant

Responsibilities:

• Worked for the Account Hierarchy project Implemented for Disney Mobile MVNO.
• Worked on studying the Business Requirements, and creating Technical Detail Design Documents for s for Account Hierarchy.
• Created Couple of new extensions columns (S ORG EXT) at the table level for the new Functionality required for Disney.
• Worked on Business Components User Property On Field Update Set for Dynamically Updating the fields and increase the performance by reducing the use of script.
• Extensively used Personalization Administration to prevent some Applets to be shown when logged in with different Organization other than Disney.
• Written Custom Business Service to validate that the Non Mdn Subscriber Sequence is followed during setting up the subscriber in the data platform and during Activation Process.
• Developed a New Workflow Process for setting Up the Subscriber in Data Platform and also created a Subprocess workflow for creating a Activation Header record.
• Created Applet Toggles for showing Different Applets in same view from Accounts and subscribers.
• Tested the workflow Process by running in a simulator and also tested the Request by writing it to a file and validated it with the XSD.
• Worked on Nominated Events Functionality for EMBARQ MVNO at the Account Level and Subscriber Level During Pre- Activation and Post Activation.
• Extensively used scripting to achieve the Multiselection of Records and copying them to a different BC with GoTo View Functionality.

Environment: Siebel7.5.3.8, Siebel Communications, SiebelCallCenter, eScript, Oracle9i, Workflow Process Manager, EAI (HTTP Transport, XML Converter), Windows XP.

Confidential, Temple Terrace, FL

Sr. Siebel Consultant

Responsibilities:

• Configuration using Siebel tools to define/modify objects-applets, views, screens to suit the typical customer requirement.
• Extensively worked in integrating Opportunity entity with a different application Compensation System called Cash.
• Worked in customizing different entities like Accounts and Opportunity using Scripts and workflows as per the business requirements.
• Added additional business logic into the applications like Search Specifications, Validations, Calculated Fields, Pre-default values and extension tables and columns.
• SQL * Loader is used to load data from flat file to temporary staging tables.
• Developed sql and Pl/Sql scripts to massage and import data from external system to Siebel EIM tables.
• Configured the ifb files for the base table Import as per Siebel standards to increase the performance.
• Automated EIM and SQL*Loader job through batch files using Pl*sql scripts
• The PL*SQL script also executes the EIM process, and then it verifies if the EIM process was ran successful by checking the temporary columns.
• The batch architecture reports status about the success or failure of data records to anything beyond Siebel server administration screens and the EIM log file.

Environment: Siebel 7.7, SiebelSales, SiebelCallCenter, eScript, DB2/OS390, WorkflowProcess Manager, SQLServer 2000, EIM, PL/Sql, Sql Loader, AutoSys - Scheduler

Confidential, Maynard, MA

Siebel Consultant

Responsibilities:

• Configuring the application using Siebel tools to define/modify objects-web templates, views and pick lists according to customer requirements.
• Involved in developing detail technical design documents for upgrade process.
• Involved in the Siebel version upgrade Analysis and migration of the customized objects from Siebel 6.3 to Siebel 7.5.2.
• Analyzed and developed missing links pick lists and MVG applets according to the previous versions functionality.
• Designed and developed new workflows and made enhancements to old workflows in the new Siebel 7.5.2 application.
• Created several Lov’s for the application and also constrained all the Lov’s By Organization.
• Identified the areas where we need to modify the existing scripts and the Events and Obsolete methods.
• Modified the existing code (6.3) to work in 7.5.2
• Wrote eScript functions to generate the special fields data for business process and to implement business rules across the application.
• Customized the application by adding calculated fields, search specifications and setting the predefault values at the business component level.
• Created Data Mapping Documents (Legacy to Siebel EIM &Siebel Base Tables).
• Configured .ifb files for base table Import.
• Performed EIM Import Process and resolved the foreign key and user key issues
• Involved in the import process of accounts and Contacts Entites.
• Used SQL*Loader to load data from flat file to temporary staging tables.

Environment: Siebel Sales 6.3/7.5.2, Siebel Tools 6.3/ 7.5.2, eScript, Siebel VB, Win NT/2000, SQL Server 2000, EIM, SQL Loader

Confidential, Chamblee, GA

Siebel Consultant

Responsibilities:

• Worked on Studying the Business Requirements and created the Technical Detail Design Documents.
• Developed several views and applets like order views, split views, exception views for creating the splits for a particular order and also see a particular order with an error.
• Created New Business Components, Configured existing Business Components, Static Pick List, Dynamic PickList, Creating Joins and Links.
• Configured the Audit Trail functionality to see the records deleted, updated, in the Applet.
• Configured the filtering of the Order records on the pick applet based upon the position.
• Extensively used Siebel VB for writing Business Services, and calling the Business services from Business Component script.
• Added Additional Business logic by adding Search specifications, creating calculated fields, performing validations, and setting the pre-default values and extension tables and columns.
• Extensively worked on Server Administration tasks like Exporting and Importing of Repositories and Extracting Databases for Remote users.
• Used Siebel Anywhere to create the Kits for the (srf, and Report Files).
• Interacted with the End users for solving there problems in Downloading the Anywhere Kits.

Environment: Siebel Sales 6.3, Siebel VB, Siebel Anywhere, SQL Server 2000, Windows NT/2000