SUMMARY

• Advanced education in Project Management including a Masters of Project Management Degree from Confidential School of Management.
• Professional Project Management experience performing thorough project planning, and guiding projects through all stages of the Project and Software Development life cycle.
• Highly disciplined and resourceful team contributor, with the capacity to excel in a fast - paced environment, manage competing priorities with ease, and achieve organizational and customer objectives.
• Exceptional communication skills, with the ability to work within diverse groups while inspiring confidence Confidential all levels.
• Technical knowledge and experience in ERP tools, virtual technical support, software installation, technical support, and customer service.
• Strong track record of success in exceeding company quotas for software installation.

PROFESSIONAL EXPERIENCE

Confidential, Arlington Heights, IL

Sr. Project Coordinator / Project Manager

Responsibilities:

• Coordinate and monitor WiFi AP (Access Point) installations utilizing Aruba routers for all McDonalds locations.
• Work collaboratively with FSD and third party vendors to ensure seamless installation of devices
• Monitor check in, check out times of all assigned Field Service resources and escalate issues as they occur.
• Manage supplier relationships to successfully solve complex technical issues resulting in minimal business impact and increased customer satisfaction
• Scheduled remote software deployments and reported project status with daily updates, periodic stakeholder meetings weekly vendor conference calls
• Provide status reports to stakeholders on the project’s progress
• Effectively applied SDLC, and PMBOK in managing integrated processes, plans, and schedules

Confidential, Elk Grove IL

Sr. Project Coordinator

Responsibilities:

• Devotes 90% of time to leading and managing projects and 10% of time to business development.
• Accountable and oversees the successful delivery of UAL UPOWER project and help to foresee that all deliverables are met.
• Work collaboratively with internal leadership to help drive best practices, standards, and methodology to the regional practices.
• Ensure the change management process is utilized in order to maintain profitability and ensure customer satisfaction.
• Lead projects relative to milestone completion while managing scope, schedule and resource to meet financial budgets.
• Develop and implement complete project schedules to ensure required dates are met.
• Monitor and maintain client and internal project executive satisfaction by engaging in weekly or monthly status meetings.
• Assist Sales in business development activities to grow Confidential Services business.
• Participate in and help author Statements of Work (SOWs), responds to RFPs as necessary.

Confidential, Chicago IL

Sr. Project Coordinator

Responsibilities:

• Manage and provide variance reports on $4.9M budget to ensure project was on track
• Manage and maintain project schedule utilizing both MS Project and Clarity OWB
• Update, monitor and modify project schedule to fit tasks assignments
• Create and analyze Financial Variance and Burn rate reports
• Reviewed project documents and gathered artifacts in team room utilizing SDM
• Administered the Clarity application to track project progress and allocate ETC’s for selected resources
• Facilitated meetings for JAR and JAD sessions
• Create and maintain RAID Log and update RACI Matrix as new resources are added to the project
• Liaison for interface between business units
• Create weekly Clarity status reports for project stakeholders based on information provided by PM

Confidential, Chicago IL

Sr. Project Coordinator

Responsibilities:

• Reviewed order processes and procedures with the Project Manager
• Prepare daily, weekly and monthly reports from Excel for Client and Internal clients
• Gather project requirements and create schedule for order processing and shipping for Citi DO project
• Monitor and modify project schedule to fit tasks assignments
• Maintain document control, database management and track production orders utilizing SAP SD module
• Liaison for interface different business units
• Develop and provide daily status report to project stakeholders

Confidential, Schaumburg IL

Sr. Project Coordinator

Responsibilities:

• Defined and managed project scope, schedule, and $4M budget throughout project life cycle.
• Create project plans utilizing MS Project adding indicators showing expected time for deliverables.
• Managed internal Research and Development team in India, ensure timely and high-quality project delivery on Critical Infrastructure Protection compliance projects.
• Utilized Jira application to gather requirements from stakeholders, including BA and IT Teams, to address business needs.
• Manage customers’ expectations through weekly JAD sessions to successfully deliver projects within scope, budget and schedule.
• Facilitated meetings to manage project risks, mitigate issues and report project status to stakeholders on a weekly basis.
• Utilize ITSM methodologies in aligning business strategies to Service Management procedures and processes to provide value to customers

Confidential, Hoffman Estates, IL.

Implementation Analyst

Responsibilities:

• Utilized software development life cycle (SDLC) methodology to provide technical and project management support for assigned projects and clients.
• Utilize solid knowledge of and experience with Confidential applications including Systems, Payroll, Parts, Service, and Accounting to seamlessly execute customer installations.
• Utilized the DNS, Data Mapper, and CRM applications to provide clients with the ability to track and increase profits.
• Provided single point of contact to client for web-based CRM related issues, monitoring client cases from initial launch through to resolution.
• Performed multiple client services including remote software installations and the monitoring and execution of client VERITAS Backup executable jobs.
• Tools utilized: SQL Query Analyzer, Enterprise Manager, DMS and Clarify; resolved technical issues and performed root cause analysis for over 500 users per month.

Confidential, Itasca IL

Help Desk Analyst

Responsibilities:

• Responsible for Tier I and II support for outdoor antennas for cell sites across the country Single point of contact for wireless deployments, cycle issue management, security checks and resets
• Monitored and managed transmission files, billing jobs and scripts for accurate release authorization and file transfer to vendors
• Provided phone-based technical support and issue resolution utilizing standard troubleshooting methodology