Program Manager Resume

SUMMARY

A Telecommunications professional offering over 24 years of demonstrated career success developing and executing operational strategies to promote organizational growth and optimal utilization of emerging technologies.
Accomplishments such as Budget and Cost Control, Project Management, Contract Negotiation, Work Force Management, Vendor Management, Process Design, Business Continuity and Disaster Recovery Planning for industries such as Higher Education, Government, Finance, Travel, IT and Telecommunications Network Carrier.

PROFESSIONAL EXPERIENCE

Confidential

Telecom Contractor

Responsibilities:

Gather customer requirements and key data for VOIP implementations.
Deployed Cisco phones for new Law School
Deployed Avaya phones for new Business School
Primary contact for all network carriers.
Project lead for disaster recovery and business continuity for Telecom and Network Departments.
Created inventory for all voice and data network assets.
Identify process and communication gaps and develop documentation to address.

Confidential

Certified Dale Carnegie Instructor

Responsibilities:

Confidential

Program Manager

Responsibilities:

Developed Service Level Agreement for outsourcing customer service training.
Served as liaison between marketing and training organizations for product/service promotions.
Applied collaborative skills to identify and rank initiatives, resolve issues, communicate ideas, and develop processes across all market channels.
Accommodated for changing business needs from wire line to wireless focus.
Participated in development of staffing models.
Developed a flat organizational model across all business units.
Identified customer care outsourcing requirements for wireless business.
Executed training strategy, designed materials, and trained users on consolidated intranet site and knowledge management environment.
Worked with Sprint’s sales, support, service assurance, information technology, network, and billing organizations to define and develop internal processes.
Served as a Subject Matter Expert (SME) on business process improvement and business process management software.
Served as a change agent in the business and cultural consolidation of Sprint’s three divisions: Wireless, Long Distance, and Local organizations.
Managed the consolidation of distributed process environments to a single, intranet-based, process shop for all market segments.

Confidential

Program Manager

Responsibilities:

Established internal processes for training development and process definition for Process and Training Development team.
Led effort to publish Government training materials on the intranet and created User Guides for contract modifications for FTS2001 contract.
Developed/implemented collaborative website for internal and external organizations.
Developed web strategy for Government sales and support organizations.

Confidential

Program Manager

Responsibilities:

Developed/delivered internal training of Software Development Process.
Developed/delivered online class for network equipment training in conjunction with my Capstone for MAT in Internet Technology.
Gathered requirements for development of new business applications.
Managed web enabled business designs for sales support.