SUMMARY

• With a background of overall 11 years of experience in IT industry, with expertise in Product, Project, Incident, Knowledge Management, SCRUM and Project Management Office (PMO) as a primary skill.
• I have Business/Data analysis, ASP.Net and SQL Server as my secondary skill.
• As current market demands multi skilled professionals, I have Technical Writing as my alternate skill.
• Assist with a variety of analytical, data collection, and project - related duties.
• Serve as the first point of contact between project stakeholders and project team to ensure project success
• Manage project time and cost expectations with project stakeholders
• Following Agile principles, scheduling and managing sprints and provide agile coaching as required.
• Collaborate with business and project team to assess project risks and ensure mitigation strategies (Risk Mitigation) are in place.
• Ensure SCRUM meetings are done and deliverables are taken care of, while playing role of a SCRUM MASTER.
• Identify project resource requirements and timelines and negotiate with IT services on resource availability and allocation
• Lead team members to complete assigned tasks within specified timelines and ensure all team members feel engaged, productive and effective
• Document project change requests and assesses change impact, along with any other change management related activities.
• Create, execute, monitor and revise project plan to meet changing project requirements and resources.
• Align project as per standard SDLC/Waterfall processes where required.
• Plan, prepare for and facilitates all project status meetings
• Manage resolution of project issues including proper escalation to project stakeholders
• Conduct project lessons learnt, meetings and use results to continuously improve project and development processes
• Promote project management process and the institutionalization of project management standards and best practices through mentoring
• Ensure successful transition of applications or infrastructure changes to Customer and Production Support teams
• Ensures project goals are met in post-production
• Lead and coordinate the activities a cross-organization project team working towards targeted and scheduled business outcomes through the entire project lifecycle.
• Engage with process owners, stakeholders and business executives as necessary to understand business and project objectives and their relationship to business strategy
• Co-ordinate the planning activities that develop program road maps and plans (scope, schedule and budget) that will deliver business objectives
• Contribute to the creation of project charters, scopes of work, and other relevant documents.
• Update project plans, status reports, and other project-related deliverables and provides frequent communication to stakeholders, sponsors and executives.
• Manages project work according to an agreed-upon baseline of schedule, resources, and deliverables. Identify and manage project risks and issues.
• Lead or participate in weekly status meetings and other project management activities as required.
• Demonstrated success managing international projects
• Manage change management and relationships with key stakeholders.
• Taking ownership of UAT, Go-Lives and support transition end-end.
• Release and configuration plan creation an related project management tasks.

TECHNICAL SKILLS

Project Management: Scoping, Requirement Analysis, Estimation, Scheduling, Integration, Time, risk, change, release, cost, quality, knowledge and communications management, Agile, SCRUM, Agile Coaching Waterfall, documentation, reporting and team handling

Operating Systems: Windows 2000, XP, Vista, Windows Server 2003, Windows 2007, iOS, Android, Windows Mobile OS

Languages: C, C++, VB.Net, Java and VB script

Databases: SQL Server 2000, 2005 and Oracle 8i

GUI: HTML, Microsoft FrontPage

Case Tools: Rational Rose, Erwin tool

Web Related: Asp.Net

Hardware: iPod 5th Generation, iPhone, Honeywell Scanner Sleds, Android Devices, Windows Mobile Devices

Tools: & Utilities: Microsoft Office (entire set), Microsoft VSTF, Microsoft Azure, Visual Studio, Microsoft SharePoint 2007, 2012, 2016, Jira, TFS, SCSM, SCOM, AHA, Rally

Domain Knowledge: Retail and Logistics, CMMI, Support, Production Support, Supply Chain Management

PROFESSIONAL EXPERIENCE

Program Manager

Confidential, Bellevue, WA

Responsibilities:

• Prioritizing requirements, writing detailed functional specifications and coordination of cross-team efforts
• Own the continual definition and communication of the product roadmap Define and organize the most efficient and creative method for building technical products
• Track, run, and troubleshoot day-to-day meetings and processes
• Collaborate with team members on development, testing, design and spec issues Obtain cost estimates, and provide issue and risk identification
• Track project metrics and broadcast status and driving decision-points when necessary
• Manage design and technical implementation reviews define the process and expectations, trust people to do the right thing, and manage by exception
• Think creatively about solving challenging business and technology problems
• Able to understand the balance between deadlines and doing what's
• Negotiate with multiple Product Managers to translate vertical product requirements and epics into horizontal product features and stories
• Ability to teach a course on the software development life cycle
• Working in a diverse environment to better product
• Shining light on ambiguous information and processes in order to clearly communicate program status

Project Manager

Confidential - Bellevue, WA

Responsibilities:

• Develop and execute project plan for a work stream within a large program.
• Act as an agile coach, train and introduce best practices across industry.
• Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
• Enact change and continuous improvement increasing the productivity of Scrum teams
• Responsible for ensuring the execution of the product vision amongst the various teams, in consultation with the Senior Product Owner.
• Responsible for the engagement of stakeholders in the development of business requirements.
• Responsible for the coordination and completion of deliverables.
• Facilitates and directs the work of others with a strong execution bias.
• Reports to a Senior Product Owner and project management.
• Manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery
• Manage the lifecycle of code development, from ideation to sprints to deployment
• Coordinate and manage code releases
• Communicate with other management, engineers, product managers and support specialists on product issues
• Track and communicate team velocity and sprint/release progress
• Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks

Product/Project Manager

Confidential - Los Angeles, CA

Responsibilities:

• Develop project plan for a work stream within a large program.
• Responsible for the engagement of stakeholders in the development of business requirements.
• Product or consulting skills, including agile coaching.
• Develop and execute project plan for a work stream within a large program.
• Responsible for ensuring the execution of the product vision amongst the various teams, in consultation with the Senior Product Owner.
• Responsible for the engagement of stakeholders in the development of business requirements.
• Responsible for the coordination and completion of deliverables.
• Facilitates and directs the work of others with a strong execution bias.
• Reports to a Senior Product Owner and project management.
• Relies on extensive experience and judgment to plan and accomplish goals.
• Software integrations (APIs, SOA, event bus models, web services)
• Communication and collaboration with diverse sets of teams including business, product management, development, and program management stakeholders
• Working on Agile/Scrum development methodologies
• Setting deadlines, assigning responsibilities, completing tasks, monitoring and summarizes progress of project.
• Tracking deliverables and schedule using Visual Studio.
• Preparing agenda for work stream meetings and reports for upper management regarding status of project.

Product/Project Manager

Confidential - Redmond, WA

Responsibilities:

• Responsible for delivery of .Net and mobile based Logistics product implementation
• Responsible for Team Management
• Ensure SCRUM meetings are done and deliverables are taken care of.
• Coach/Assist team on Agile implementation.
• Responsible for requirement gathering
• Responsible for new product designing and functional overview
• Responsible for guiding the development team
• Responsible for estimation, planning and execution with specific focus on requirement analysis and design
• Responsible for Knowledge transfer and arriving at SLAs for steady state
• Helping in coordination for technical problem solving skills on ASP.Net, C#, Web services, J Queries, HTML5, WCF, WPF, XML.

Project Manager

Confidential - Redmond - WA

Responsibilities:

• Ensure healthy rhythm of business is in place by conducting regular Delivery Reviews with the customer, along with the Program & Delivery Managers.
• Review the implementation plan for the projects with the Program & Delivery Managers.
• Ensure timely on boarding of resources with relevant skill sets for the projects.
• Research and document data requirements, data collection and administration policy, data access rules and security
• Provides leadership, co-ordinate, supervise associates in projects.
• Implementation of Governance for respective projects/programs.
• Leads and co-ordinate teams of data administrators in the development and implementation of data policies, standards and models.
• Manage the SMEs (Subject Matter Experts) & Quality Assurance team aligned with the account.
• The current project is into analysis for existing systems and design/architecture of database architecture, hence review and sign offs will be taken care by the associate.
• Operate database management systems to analyze data and perform data mining analysis.
• Keep them abreast of company’s goals and client’s expectations or changes. Identify reporting staff’ training needs and advise on training sessions.
• Work with the technical and marketing team to prepare proposals to address these requirements and present them to the customer.
• Status Reporting to higher management both TechM and client side
• Onsite-Offshore team coordination, task allocation, status updates
• Maintaining execution of project’s life cycle
• Reviewing Project plans, Project cases, Major Project triage
• Approving Project Environments and Project Automation maintenance
• Risk management plan creation - identification, monitoring, mitigation
• Project management skills to efficiently manage multiple projects across Infrastructure projects
• Define plans, monitors tracks, metrics development and actively manage projects.
• Ensures efficient resource allocation and staffing
• Produces and ensures the production of project deliverables/releases, Production support
• Project planning, resource planning, team management, project tracking, managing client expectations
• Oversee the development of project deliverables. Establish and maintain processes to manage scope over the project lifecycle.
• Monitoring the project, communicating project status on a regular basis and managing the customer expectation during the project lifecycle.

Incident Lead

Confidential - Redmond - WA

Responsibilities:

• Administer SQL Server environment with Client Servers ( Enterprise & Standard).
• Collect and document user requirements for customer which are specific to SQL Server Administration.
• Monitor and tune database performance and work with Developers and Vendors to improve and tune Query performance.
• Analyze, modify, integrate, implement and test data models and database management systems.
• Installation, configuration, upgrade and migration of Databases.
• Conduct research and provide advice to other informatics professionals regarding the selection, application and implementation of database management tools.
• Write scripts related to stored procedures and triggers
• Assisting engineering of development in implementation of data policies, standards and models.
• Develops policies and procedures for network and/or Internet database access and usage and for the backup and recovery of data.
• Design and Implement high performance Data Warehouse, reliable ETL and OLAP cube processing
• Conduct research and provide advice to other information systems professionals regarding the collection, availability, security and suitability of data