Product Management Consultant Resume Burlingame, CA - Hire IT People

SUMMARY

Agile team leader with deep expertise in building software - based offerings and commerce interfaces for B2C subscription services.
Data-driven problem solver with proven record of launching innovative features and managing programs to grow and retain audiences.

TECHNICAL SKILLS

LANGUAGES: Full business fluency in Japanese and Spanish

SOFTWARE ABILITIES: JIRA, Confluence, CA Agile Central, QlikView, Adobe Analytics

CERTIFICATIONS: Certified Scrum Product Owner (CSPO); Professional Scrum Master (PSM-I)

PROFESSIONAL EXPERIENCE

Confidential, Burlingame, CA

Product Management Consultant

Responsibilities:

Leading concept validation, competitive assessment, and demographic research to determine addressable market opportunity for stealth startup in food delivery space.
Advising marketing group of leisure travel company on deployment of agile processes to increase throughput and reduce cycle time for web development and content management.
Conducting prospect meetings and creating detailed project proposals.

Confidential, Mountain View, CA

Director of Product Management, Global Retention / CRM

Responsibilities:

Introduced mid-range release planning process to provide improved management and stakeholder visibility into feasibility of product release dates and bandwidth constraints.
Led buildout for consumer identity protection feature, including landing pages, transactional and commercial emails, and in-product messaging.
Drove partner API integration and front-end launch of agent chat feature on commerce store landing pages. Chat feature led to 6% uptick in renewals.
Managed roadmap for renewal/upgrade funnel optimization (A/B) tests, prioritizing high-ticket testing wins in upcoming site and app updates.
Implemented gift-with-renewal loyalty program with streaming media provider and gift card vendor, leading integration of partner APIs and microsites. Increased retention 5%.

Confidential, San Francisco, CA

Group Product Manager

Responsibilities:

Developed product roadmap and led implementation for Confidential Connected portal with new store featuring ink subscription and native apps, enlisting 1M+ subscribers in year 1.
Released 4 additional subscription services within one year of initial portal launch. Lifetime value (CLV) was over 40% higher for subscribers than non-subscribers.
Built product triggers for CRM email templates, leading integrations with marketing automation and business intelligence teams.
Managed redesign of purchase flow for European markets to include local payment methods (direct debit, SEPA recurring payments, etc.), increasing signups 7%.
Led implementation for localization, global navigation, social marketing, mobile interfaces and single sign-on with other Confidential web properties including Snapfish.

Confidential, Los Angeles, CA

Senior Director, Product Management

Responsibilities:

Led cross-functional product development for NetZero/Juno access services and add-on products.
Conducted opportunity assessment, road mapping and project prioritization.
Drove billing and payments initiatives, spearheading re-pricing and new method of payment launches that created $3MM in incremental revenue.
Managed migration of email communications from in-house system to external solution.
As product team delegate to executive-sponsored Billing Ops team, led messaging efforts for rollout of 2 alternate payment methods, increasing revenue 11%.
Developed and executed online messaging strategy for company’s first broadband offering.
New product increased revenue 10% revenue and reduced churn 22%.
Re-launched customer lifecycle email program to convert free users to paid product suite.
Paid offerings achieved 19% attach rate in year 1.
Spearheaded launch of US’s fastest accelerated access service.
Coordinated broadcast, PR, sweepstakes, and retail tie-ins, beating revenue records for company.
Defined go-to-market strategy and managed launch of new add-on product suite.

Confidential, Pasadena, CA

Product Manager, Web Hosting

Responsibilities:

Managed $6M P&L for B2B website hosting and domain registration services.
Led migration of hosting store to Confidential commerce portal, increasing signups 11%.
Launched company’s first B2C hosting product, web space for user-generated content.