SUMMARY

• Goal achieving professional with excellent written and verbal communication skills Enthusiastic, outgoing team player & highly effective people relationship skills with an emphasis on facilitation, management & issue/conflict resolution.
• An exceptional background in IT Governance, Project Management, Oracle's AIM, Agile, Agile Scrum Framework, Scaled Agile Framework (SAFe), Waterfall methodologies, ITIL & the development of superior Project Management, Quality Assurance, Requirements, Design, Change Management, Configuration Management, Release management, Patch Management, Incident Management, Problem Management processes, strong analytical skills and scheduling experience.
• Responsible for defining, documenting, monitoring, training, implementing & analyzing IT processes end to end within the framework.
• Perform gap analysis between as - is and to-be processes & make recommendations on areas for continual process improvement.
• Responsible to implement & maintain Process Management Strategy & drive day to day activities across one or moreteams to ensure that the Area Process Management approach is effectively managed and maintained from a governance & on-going operations perspective.
• Responsible for managing, training, mentoring & providing leadership to assigned staff (onshore/offshore), continuously striving to enhance services provided to clients by delivering quality products, which meet the specifications, satisfy the product's release criteria, is delivered on time, within budget, with the desired features, and with an agreed upon level of quality.
• Responsible for the creation of team expectations, project strategy, project plan, project execution plan, project vision statements, quality process improvement, vendor management & adherence to regulations
• Proactively oversees individual/team staff activities & measures progress as well as writes weekly report.
• Gathers testing process matrices in order to identify, analyze, & develop solutions to define, track, and improve software development/software deployment quality.
• Document system defects, follows up on the status, resolution, re-testing, & all aspect of project activities.

TECHNICAL SKILLS

QA Tools: Confidential Quality Center, Selenium, UFT, WinRunner, LoadRunner, Test Director, Test Runner, Rational Robot, QA Run, Script Generator, GTP, Catapult, Select Enterprise, TMMi, TCM, QTP

Languages: C, C++, SQL, JavaScript, Java, J2EE, UNIX shell, HTML, XML, VB script, Smalltalk, Fote, Cobol, TSO/Feast, TSO/GRAB, TSO/ISPF, Pascal, Crystal Reports, Cobra

Database: MS-Access, ESP Access, DB Visualizer, DB2, PL/SQL, T-SQL, Oracle, MySQL, MS SQL server2000, Sybase DB, Informix DB, ETL, MSSQL

Operating Systems: UNIX, Windows, MVS, CICS, CICS/MVS, Infoman, Tandem, JBA, JDE, LIS, MQ

Other tools: GIT, Endeavor, LIMS, Siebel, Documentum, MS Office, MS Project, MS Visio, MS Power Point, RPM, VMware, WebLogic, Remedy, Avaya, SharePoint, CMMI, ITIL, PMI, Six Sigma, SDLC, Agile, Waterfall, Scrum, Lean, Web applications, COGNOS BI, ERP, SVN, Rational Portfolio Management, Clarity, Confidential PPM, Tandem, S-Series Himalaya, SS7, XML, Catapult, MGTS, GenWeb, PVTA, GCI, CISCO, JIRA, Confluence, SVN, Jenkins, Subversion, Clear-Quest, TSRM, Service-Now, RedHat Foreman, F5, AWS, EC2, HL7, JD Edward, Red Prarie, SAP BW, SSIS, Informatica, Tableau, Cognos, SAP, EDW, DWH, Siebel, RUP, PeopleSoft HR, SAAS, Siperia, MDM, Pluck, CMS, BSS, OSS, Fish-eye, Facets

PROFESSIONAL EXPERIENCE

Sr. Project Manager/Change Manager

Confidential, Richmond, VA

Responsibilities:

• Responsible for managing significant large scale high visibility projects simultaneously on EPHC Program
• Develop & maintain a roadmap that drives implementation & adoption program wide for delivery process, metrics & governance.
• Partner with program leaders across the organization & champion the day-to-day operation, continuous improvement & governance of the lifecycle.
• Ensuring the efforts & the performance, maturity & compliance of the process within EPHC.
• Lead Continual Service Improvement across the program processes with integration.
• Lead the development & delivery of program Level communications relevant to the process, process performance, process maturity & technology aligned to strategic objectives and business needs.
• Provide exceptional project management support & ensure SDLC compliant implementation of all approved projects. Partner with program teams/vendor to ensure successful execution of release & migrations.
• Manage end to end project implementation activities such as adherence to regulatory, vendor management, create implementation plan, contingency plan, lead release execution, create communication & coordinate with cross functional internal/external (vendor) teams.
• Enforce standards, processes & controls for configuration & release activities NetSuite
• Manage the rollout of several packages NetSuite, Salesforce CRM, Oracle CRM, SAP CRM, AWS DWH, BI reporting solutions, OLTP & OLAP database models
• Coordinate and collaborate with cross functional teams to resolve Release dependencies to ensure smooth, error-free & timely Release Deployments. Provide deployment Oversight, Root Cause Analysis of Failures, if any, & lead Postmortem Review and Assessments for Release Management. Create / sustain release work products and continuously enhance Release Processes. Promote high degree of re-use & standardization
• Build the process to oversee Environmental State of Readiness to ensure that Non-Production Environments (NPEs) are built and configured in the like fashion to eliminate Environmental Disparity as a root cause for unwanted Product behavior. Streamline and optimize Product portability from environment to environment while enforcing segregation of duties
• Oversee the service reliability & software quality control for deployments of software & hardware
• Manage potential risks to business services associated with changes. Assess & mitigate actual or perceived risks to business services rooted in associated changes. Minimize frequency of Changes. Manage conflict resolution among contending Change Requests while satisfying needs of wide range of cross-functional stakeholders
• Manage risks and resolves issues that affect release scope, schedule & quality
• Measure & monitor progress to ensure application releases are delivered on time & within budget, & that they meet or exceed expectations
• Communicate all key project plans, commitments & changes including requirements, QA plans, schedule, scope changes, project charter
• Manage relationships and coordinate work between cross functional teams at different locations
• Maintains the release schedule for all core services and ensure alignment across key partners and vendors.
• Conduct Customer-centric Release Readiness reviews, Milestone Reviews & Business Go/No-Go reviews
• Communicate release details, schedules & manage customer expectations during the planning & rollout
• Monitor activities related to release management, identifies and leads implementation of process improvements to improve ticket handling, responsiveness to requests and reporting of status.
• Guarantee smooth, predictable and timely delivery of software products and/or updates.

Sr. Project Manager/Change Manager

Confidential, Washington, DC

Responsibilities:

• Responsible for managing significant large scale high visibility projects simultaneously on Digital Strategy & Operations division
• Developed & implemented Change/Release Management methodology & process guide
• Responsible for managing several significant large scale high visibility projects simultaneously
• Build/lead cross functional project teams to execute necessary release deployment action items to deliver results
• Focal point for managing, creating effective communication & strategizing application/infrastructure releases
• Responsible for planning, developing, coordinating & leading release activities involving cross functional teams
• Responsible in applying proven problem-solving skills to guide & assist the release teams on issues related to the testing/deployment of business-critical application & infrastructure
• Strong PM/Release leadership through the whole SDLC life cycle end to end & ensure adherence to process
• Create & implement Change/Release Management policies, procedures, SLA & OLA
• Define/formulate releases & ensure alignment to established development processes & meet business needs
• Lead and provide direction to the diverse functional release and maintenance team members
• ScrumMaster responsible for enforcing the values & practices of the process & the team
• Manage the rollout of several apps among them Windows 8, Z/OS, SAP, Oracle 11g, AWS, Gigya, DWH, BI reporting solutions, OLTP & OLAP database models
• Generate AWS migration roadmaps & drive buy-in across complex organization structures
• Responsible for coordination of the software/infrastructure release activities across IT/ business groups
• Analyze all Change/Release Request activities for risk, scheduling conflict & readiness. Approve changes only when risk is minimized & change Request is ready.
• Define & implement release entry/exit criteria and ensure gate keeping criteria are met for quality delivery
• Facilitated weekly team meetings for the discussion & coordination of change Request activities
• Align with project process end to end to ensure release success
• Drive & lead the on-time & effective delivery of high-quality, comprehensive enterprise wide releases
• Establish release planning & processes, in addition define/manage release schedules & milestones to ensure alignment to the established processes & also to meet business needs
• Create a comprehensive release plan & rollback plan with detailed action items inclusive of all required activities, required resources, all dependencies, all potential risks & risk mitigations.
• Assemble & lead/drive multiple cross-functional teams to support releases of varying size & complexity
• Collaborate & manage release processes across all functions within IT & business stakeholders
• Eliminate/minimize any project constraints by identifying possible risks & developing risk mitigation plan
• Drive release process continuous improvements utilizing the lessons learned process
• Implement best practices consistent with an agile & waterfall development methodology
• Manage change control processes for the release by implementing prioritization methodology
• Define & manage release readiness & success criteria based on business requirements
• Proactively identify & mitigate risks and remove obstacles to release
• Responsible for overall release activities planning, leading execution, communication, coordination, obtaining approvals, ensuring release readiness, defining/collecting metrics & ensuring quality
• Develop release policies/procedures & identify potential improvements with existing policies/procedures
• Provide supervision for direct reports including hired services contractors in support of an efficient, reliable and scalable change management team.
• Establish individual performance goals, review performance against goals and provide coaching for Associate development

Sr. Solutions Manager/Project Manager

Confidential, Lansdale, PA

Responsibilities:

• Developed & implemented Change Management/Project Management methodology for the roll out of Oracle 10g, Itanium 11.31, JD Edward & Red Prarie
• Responsible the evaluation, approval, adherence to regulation, vendor management & coordination of project activities across IT/Business/vendor, which include Solutions Delivery, Service Management, Client Service, Business Groups, Offshore/onshore teams and Third party external vendors.
• Analyze all change request activities for risk, scheduling conflict and readiness. Approve changes only when risk is minimized and Change Request is ready.
• Define full-scale project scope, goals & deliverables that support business goals & executive management.
• Drive and develop integrated development plan that represents the appropriate level of detail and task interdependency and aligns with overall project strategy.
• Communicate with both the relevant IT groups and business counterparts to understand all plans to upgrade systems, applications and databases.
• Effectively communicate project expectations to team members in a timely and clear fashion.
• Set and continually manage project expectations with team members and customers.
• Identify and resolve issues and conflicts within the project team.
• Identify/manage project dependencies and critical path & track project milestones and deliverables.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Define project success criteria and disseminate them to involved parties throughout project life cycle.
• Coach, mentor, motivate and supervise project team members and subcontractors, and influence them to take positive action and accountability for their assigned work.
• Build, develop, and grow any business relationships vital to the success of the project.
• Conduct project “lessons learned" meetings and create a recommendations report in order to identify successful and unsuccessful project elements.
• Identify & recommend changes to systems and processes to improve the delivery of services.
• Recognize and identify potential areas where existing policies and procedures require change request, or where new ones need to be developed, especially regarding future business expansion.
• Identify project objectives by applying technical & managerial skills to satisfy project requirements.
• Establish and maintain a high performing team & serve as a project advocate within the organization.
• Lead (coordinate, facilitate, and motivate) the efforts of the individual, team, client, and other stakeholders associated with project activity.

Sr. Change/QA Division Manager

Confidential, Laurel, Maryland

Responsibilities:

• Analyzed the current state of the Change/Release Division, Define the future state & the desired state
• Developed & implemented Change Management methodology.
• Developed & implemented Change Management end to end workflow, such as routine, Urgent & Emergency
• Developed the change Management process guide
• Oversee & participated in the evaluation, approval & coordination of Change Management activities across IT and the business groups.
• Analyzed all change Request activities for risk, scheduling conflict and readiness. Approve changes only when risk is minimized and change Request is ready.
• Participated with both the relevant IT groups and business counterparts to understand all plans to upgrade systems, applications and databases.
• Facilitated weekly meetings for the discussion and coordination of change Request activities
• Identified and recommended changes to systems and processes to improve the delivery of services.
• Provided supervision for direct reports including hired services contractors in support of an efficient, reliable and scalable change management team.
• Establish individual performance goals, review performance against goals and provide coaching for Associate development
• Planned and managed resource demand and allocation; managed resource scheduling and task execution to plans/objectives.
• Maintained a high-level understanding of dependencies that could lead to scheduling risks
• Ensured key departmental metrics are achieved assuring our IT commitment to operational excellence
• Maintained up-to-date knowledge of technology, Change Management processes and practices (ITIL, COBIT, etc.) for continuous improvement

Sr. QA Manager

Confidential, Chesterbrook, PA

Responsibilities:

• Coordinated the overall execution of the test plans and test scripts, manually or automated
• Responsible for adherence to regulation, internal/external clients and vendor management
• Coordinated UAT with business representatives & Developed test plans, test cases, and test scripts
• Managed testing tasks concurrently on multiple projects
• Audited outsourced development for quality standards
• Developed and administered testing schedules and performance requirements
• Led the verification of new features, regression, performance, scalability testing and more
• Implemented an automation strategy that minimizes product risk
• Developed, implemented, and maintained software validation, QA/QC CMMI level 3 process
• Developed, implemented, and maintained software ADM requirement CMMI level 3 process
• Developed, implemented, and maintained software Infrastructure CMMI level 3 process
• Developed, implemented, and maintained software design CMMI level 3 process
• Developed, implemented, and currently maintaining Work Product Inspection CMMI level 3 process
• Defined end to end ADM requirement process workflow & Infrastructure requirement process workflow
• Defined end to end design process workflow & Work Product Inspection process workflow
• Coordinating software verification, validation, CQI activities & initiating software risk analyses
• Provided support to project teams in defining & reviewing product and software requirements
• Provided training to personnel engaging in requirement development and software validation
• Defined and implemented Software Development Life Cycle (SDLC) processes
• Responsible for Continuous Quality Improvements (CQI) of all SDLC processes
• Defined SLA for Code success in production environment & for Quality Product

Sr. Project Management/Systems Analyst

Confidential, Des Moines, IA

Responsibilities:

• Managed multiple concurrently high visibility Mortgage application projects.
• Collaborated/managed across all functions within IT & business stakeholders ensured quality product delivery
• Responsible for identifying the risks and opportunities within a given project.
• Analyzed complex situations, anticipate potential problems and trends, and assess the opportunities impacting risks to create the most opportune solution.
• Implemented process improvement opportunities aimed at reducing the costs of quality.
• Established quality processes, determined how to improve operational performances and control output.
• Developed and refined QA Standard Operating Procedures.
• Led and participated in projects focusing on business issues.
• Provided feedback to management on methods to increase efficiency within the QA department.

Sr. QA Manager

Confidential, Omaha, NE

Responsibilities:

• Managed the day-to-day activities of assigned staff in providing technical solutions to issues, mentoring them on problem solving techniques, coordinating testing team’s daily activities, as well as supply efficient, secure, and properly maintained testing environment/systems, which meet end user requirements.
• Ensured adherence to departmental policies, procedures, development, and testing methodologies.
• Proactively oversee the activities involved in quality resolution of technical issues, following them to resolution
• Provided leadership & direction on all assigned QA projects & project tasks, end to end.
• Developed report templates to track quality metrics for best practices & collect improvement pointers
• Provided status report by reviewing the daily activity of the QA status
• Developed performance enhancement and goal setting forms/processes & Set goals for assigned staff.
• Developed and administered testing schedules and performance requirements.
• Managed multiple concurrent product releases in various stages including Beta distribution and general releases, & ensured new releases were delivered on time.
• Responsible for source management and software releases, which included overseeing when new code is introduced into Beta and General Release versions of the software.
• These responsibilities included: Control, communicates, archive, and document all source and program locations.
• Determined and documented version control. Managed, maintained & compiled source locations for releases

QA Manager

Confidential, Omaha, NE

Responsibilities:

• Developed Quality Assurance plans for various financial settlement institutions.
• Each Quality Assurance plan was individually tailored to a specific requirement to satisfy each institution’s functionality for a financial settlement application.
• Developed, generated and maintained test cases/test data for both automated and manual test scripts.
• Responsible for adherence to regulation, vendor management & internal resources management
• Executed different stages of testing such as integration, system, and regression.
• Tracked and documented defects (issues) at every level of the testing process throughout the lifecycle of the project.
• Documented and delivered testing methodology procedures for customer acceptance testing.
• Delivered a project within the timeline, while maintaining high quality software standards.
• Developed and maintained separate QA testing environments for each institution.
• Managed QA resources by tracking deliverables, improving productivity and ensuring personal accountability.
• Identified, communicated & managed risks & issues throughout the product development process.
• Provided testing status weekly to the CEO, project manager, application manager, and development lead.
• Led & facilitated code inspection team meeting to determine work product appraisal & solicited input
• Performed follow-up to determine whether rework had been performed appropriately and correctly.
• Maintained records of inspections conducted from the Inspection Summary Report for each inspection.
• Developed the code review process & maintained inspection matrix database for the project.

Sr. Software Dev. Analyst/Team Lead

Confidential, Omaha, NE

Responsibilities:

• Developed simulation test procedures & individual scripts & in batches for switch simulators
• Designed new cases according to features defined in the IS-41 or UMTS standard
• Developed code for each new feature & designed/created DB layout (Tables, Indexes, Tablespaces) determine database sizing, storage requirements and future growth planning
• Researched, developed & inspected design documentation as well as creating test cases
• Researched, inspected, and produced the issue list for Feature Requirement, design & White-board sessions.
• Executed integration and regression test cycles for different releases of the product using automated scripts.
• Analyzed any defects, ensured the resolution of the problem, and produced Daily Status reports.