SUMMARY

• Result oriented professional with overall experience of 10 years in Project and Transition Management, having an outstanding track record of success in business intelligence, financial reporting, streamlining operations and software development
• Certified PMP, ITIL® V3 Foundation certified, and Certified Scrum Master (CSM)
• Master’s Degree in Management (MBA), and a Bachelor’s of Engineering degree in computer science
• Seasoned to lead, manage and deliver results on both strategic and tactical levels, with domain expertise in Healthcare and Pharmaceutical industries
• Master in Agile ceremonies such as sprint planning, backlog grooming, daily stand up, retrospect and review
• Extensive background managing technology projects having cross functional and cross - cultural teams with Waterfall, Agile, RAD, Prototyping etc. methodology
• Expertise in leading all phases of diverse technology projects (development, migration, integration, support, testing, Transitions and handover projects)
• BI and Analytics thought leader, technology lead and manager for one of the biggest BI engagements supporting 100+ global applications covering the full Application life cycle data management, maintenance and support
• PMO experience in Internal Controls, Risk Management, IT Risk/IT Security, Compliance, Quality Assurance, Vendor Governance and Change management/ business process improvements
• Seasoned leader, has managed large team of 30+ individuals (offshore, onshore) including developers, BA, architect and QA
• Proven experience in creating project management documents such as cost, budget and schedule baseline, communication plan, issue log, RACI matrix and status reports for stakeholders
• Understanding of Lean Six Sigma methodology and applicant for the certification
• Technical Expertise in DW concepts, Integration tools (TIBCO, EDI, etc.) and BI Tools (SAP BW, Qlikview, SAP business Objects, SAP BODS, Tableau and Informatica)
• Efficient in drafting business and functional requirements relevant to the development methodology followed - User Cases/User Stories, Business Requirement Document (BRD), Functional Requirement Document (FRD), Process Diagrams, Flow Diagrams, Wireframes using tools like MS Office Suite, MS Visio, MS Project, Lotus etc.
• Worked in multiple domains like Retail, pharmaceutical, Manufacturing and Banking

Core Competencies

• Project Management
• Strong Analytical Skills
• Customer engagement
• Knowledge of ITIL processes
• Resource Planning
• Process Improvement
• Agile methodology
• Transition Management
• Project scheduling
• MS Office tools
• Vendor Management
• Strong leadership and communication skills
• Distributed team model
• Risk Migrations

TECHNICAL SKILLS

Project Management Tools: MS Excel, MS Power Point, MS Project, MS VISIO, Liquid Planner, Merlin Project (MAC OS), Tableau, Epiance, Epiplex, Trello

IT Service Management tools: Service Now, Remedy, HP ITSM tool, HP My Test Tool, HP Quality Center, SAP Solution Manager, JIRA

Languages and Technologies: Worked and managed teams with SAP Business warehouse, SAP HANA, ABAP, Java, C#, C, C++, SAP Business Objects, Cransoft, SAP BODS, SAP BO, SAP design studio, Oracle, EDI, TIBCO

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Senior Project Manager

Responsibilities:

• Spearheaded the Confidential bid for a five year, $5M AMS support contract for Confidential, created budget, resources, time-based baselines and Statement of Work
• Program Managed the enterprise wide Confidential ’s RPA digital worker tools initiative to automate the service desk procedures and to improve year on year productivity for managed services contract by more than 15%
• Worked with various stakeholders to define program roadmap, planning and implementation, finalized and managed overall Program and individual Project budget in the process defining and documenting the in-scope processes as well
• Led the service provider engagement to achieve standardized process flows and governance controls for the AMS contracts resulting in 95% increase in operational efficiency
• Held Project kick off meeting and highlighted a high-level time line of all activities to the client along with what all Confidential AMS brings to the table
• Re-badged, hired external contractors and onboarding Confidential ’s employees as per the resource plan prepared by solution’s team
• Managed a team of developers to implement enhanced analytics platform resulting in significant cost savings and a new ability to easily customize reporting, providing revenue and site usage insights to C&D level stakeholders
• Led the Process Improvement initiative for the tools team to investigate and propose better alternatives or best practices to improve Confidential ’s existing AMS framework
• Designed analytical dashboard for Confidential ’s management by using JIRA based KPIs and provide meaningful governance reports
• Chaired the weekly status report meetings and acted as a point of escalation for each process within the AMS contract

Confidential - Gaithersburg, MD

Lead Project Manager

Responsibilities:

• Served as the lead project manager, streamlining project design from inception to reality for the WorkDay integration, managing 3 project managers as direct reports and with a budget of $ 2M
• Defined Project scope, goals and deliverables that supported business objectives in collaboration with senior management and stakeholders for HR services
• Conducted requirement understanding and validation sessions with Legacy systems and WorkDay to establish the cutover events and milestone details
• Prepared the project management plan complete with schedule, cost and scope baselines
• Created roadmaps for establishing secure connections with existing vendors (Banks and Benefits Partners)
• Consolidating various project performance indicators such as SPI, CPI, percentage completion and open issues for weekly status report
• Closely worked with HR Operations Director to prepare the Transition plan and work on process maps for each operation
• Orchestrated and implemented Desktop Procedure documentation (New to Confidential ) which enhanced the documentation processes and was a re-usable artifact for future
• Successfully designed and presented 7 Keys reports to global PMO highlighting project risks, issues and mitigation activities
• Conducted monthly Steering committee meetings with Senior Management and highlighted the current challenges, focusing on strategies to resolve and transform
• Worked with communications manager to draft updates on hiring, transitioning and de-boarding of members as and when required
• Effectively negotiated with vendors and software partners which led to the completion of the project on time and 5% under budget
• Developed a contingency plan, which would keep the legacy systems working up to the task, as a risk mitigation measure, if in case the integration didn’t go as planned
• Supervised and coordinated decommission of legacy systems, investigated and streamlined multiple systems as part of client strategy implementation reducing infrastructure costs by $ 1M

Confidential, Houston, TX

Project transition manager

Responsibilities:

• Created the end to end project transition plan for all analytics applications (SAP BW, SAP HANA, SAP BO, Design Studio, Web Intelligence reports etc.)
• Responsible for facilitating proper knowledge transition, to insure knowledge retention for critical applications
• Scheduled all the cutover events and toll gates, while working with vendors to determine the vendor score and readiness and present the same to Business
• Managed a technical team of 25+ (Offshore and onsite combined) and cleared all the backlog tickets of incumbent vendor. The move was highly appreciated by the client
• Achieved incident resolution per month of 90 percent of all applications combined
• Managed project issue log and risk plan with focus on cost, schedule, scope, business and technical risks for all major tollgates (secondary, Primary and steady support)
• Maximize productivity by setting clear expectations and proactively communicating project status, issues and risks to internal stakeholders and top management

Confidential, San Francisco, CA

Project Manager

Responsibilities:

• Started project from a single page business case and built detail project plan including budget, schedule, quality, requirement configuration management, issue tracking and communication plans
• Conducted daily stand up, sprint planning, retrospective and review meetings in the Agile work environment
• Worked with Business to get the functional specifications and subsequently managed a team of 20+ for implementation
• Maximize productivity by setting clear expectations and proactively communicating project status, issues and risks to internal stakeholders and top management
• Prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones
• With continuously changing customer requirements and Agile environment, was successful in delivering the project within stipulated timeframe and 10% below the estimated budget
• Obtain requirements sign offs, budget approvals, UAT sign offs and project sign off after defined success criteria was met

Confidential, Lake-Forest, IL

Project Manager

Responsibilities:

• Worked with cross-functional team of 30+ across various sites for more than 15 Applications, defined project strategy, timeline, tasks and deliverables.
• Developed business cases, managed budget and resource allocation, established and managed vendor relationship
• Worked with Hardware vendors to analyze risks and develop contingency plans to prepare for worst case scenarios
• Reconciled Funding limits with cost estimates by refining scope and schedule of project activities
• Worked closely with other vendors and teams to execute a streamline cutover, often requiring war room communications between Infrastructure and application teams
• Tracked project progression and improved predictability and control over implementation of program objectives
• Handled escalations, managed stakeholders and reported at the executive level on metrics-based performance
• Worked with business & IT leadership teams to create strategies and roadmap to align migrated Applications to newer markets globally
• Converted the Business demand into functional specifications which could be understood by technical as well as business analysts
• Lead development team of 20 offshore members. Representing application development team in stakeholders meeting with PMO and cross functional program managers
• Despite cross cultural teams, managed project plan, timelines, project milestones and communication to business stakeholders within time frame
• Consolidating various project performance indicators such as SPI, CPI, percentage completion and open issues for weekly status report

Confidential

Service Transition Project Manager

Responsibilities:

• Proposed and acquired the support for SAP TFM module (previously with HP) for 5 years (Contract worth more than $3M)
• Managed the complete transition of the application from vendor Hewlett Packard to Confidential Limited
• Responsible for end to end planning and execution of the transition with respect to budget, schedule, effort and quality
• Responsible for weekly status reports and communication regarding the project schedule and budget.
• Ensuring the completion of successful knowledge transferred
• Executed end to end activities from effort, resource and budget allocation and analyzing risks
• Interaction with all the stake holders and communicating the scope and expectations
• Team management to handling client expectations and escalations
• End to end Planning and analyzing of all releases going into multiple applications every 6 Months, with a budget of $ 250K per release
• Chair the Change Advisory board (CAB) meetings and managed quality deliverables underbudget for 3 consecutive releases
• Conducted frequent Trainings for the client community on Change and release process and ITSM tools as a part of Quality Management
• End to end responsibilities of cross functional team of 30+ across various sites for more than 6 modules
• Held conference with the vendors to select an economic vendor, thereby saving money to the company
• Negotiated with SAP to get license for servers, in the process reduced the cost
• Was actively involved in Process improvement as a part of Quality assurance
• Handled escalations, managed stakeholders and reported at the executive level on metrics-based performance
• Completed the implementation before schedule and at par with the budget allocated, promoting customer satisfaction
• Projected time lines and cost for the migration based on the industry standards
• Held a bidder’s conference for selecting the hardware vendor. Negotiated with the vendors, saved 8 -10 Percent budget, as compared to independent estimates
• Created a responsibility matrix to ensure prompt resolution of all issues and successful migration