SUMMARY

• 11+ years of experience in Technology,Manufacturing,Insurance and Healthcare domains that strongly caters LMS/LCMS Consulting, LMS/LCMS implementation, HR Talent Management Consulting, Courseware development, Data migration, and Support services delivery management and has been part of end - to-end migration of learning applications.
• Extensive experience in delivering multithreaded complex projects using Waterfall and AGILE, with strong experience identifying project risks, constraints and dependencies, mitigating and facilitating timely and cost effective resolution of impediments.
• Expertise in Business Process Improvement, Forecasting, Estimating, Roadmaps, Gap Analysis and Strategy development.
• Successfully managed and led various complicated and Business critical application development projects and teams ranging a wide spectrum of enterprise architecture.
• Enforce the deliverable quality processes with development teams by establishing a program of formal technical reviews like HLD, LLD, UNIT testing which results in increased quality deliverable and acceptance. Focus on defect management and metrics. Manage daily scrums, Sprint planning, review, retrospective, Product Backlog grooming, Sprint Burndown, Release Planning.
• Experience on full software development life cycle (SDLC) starting from collecting business specifications, user requirements, confirming the design decisions regarding data, process, interfaces, reviewing/audit the code and documenting the entire life cycle.
• Experience in Project management activities like planning, monitoring & tracking, estimating, budget, risk assessment, quality management & process, change management and documenting a full-scale project life cycle.
• Experience in Analysis, Designing, Developing, Trouble-shooting, Implementing and supporting of web application, windows based client/server Architecture, Data warehouse, ETL, Reporting & Systems Integrations projects
• Experience working on Data Mart ETL,QMS,Testing, and Reports testing. Good Documentation Practices on Functional Specs, Design, Release, Defect tracking, Validation Plan, Test Plan in Mercury Quality Center and Requirement Traceability Matrix
• Analytical/programming skills, object-oriented design skills and programming skills in Technologies, PL/SQL (Oracle 9i, 10g & 11g), SQL (SQL Server 2000/2005/2008/2012 ), ETL, Reports, Data Migration.
• Good team player with excellent communication and interpersonal skills.
• Experience in ITIL Methodologies (Change Management, Incident Management, Problem Management)
• Experience in Design, maintain, and publish learning analytic dashboard
• Ability to organize direct cross-functional teams to address and solve technical and business issues.
• Able to coordinate / lead multiple tasks under the project with competing priorities.
• Business process improvements and be a catalyst for building streamlined and effective processes across the global Learning organization
• Lead and managed large scale LMS migration, and implementation projects for variety of clients across industry verticals ranging from technology to pharma

AREAS OF EXPERTISE

• Project Management
• SME and Technical Management
• Client Relationship Management
• SLA Metrics and Reporting
• SAP Success Factors LMS
• SCRUM Master
• SumTotalLMS,TalentSuite
• MOODLE,CornerStone,ISO Train
• HealthCare,Insurance, Manufacturing Domains
• LMS Implementation Consultant
• LMS System Administration
• GMP and 21CFR
• End to end LMS migration
• SABA

TECHNICAL SKILLS

Operating Systems: Windows Server, Windows 7/8/10, RedHat Enterprise Server, Ubuntu 16/17, Mac OS Sierra/High Sierra

Standards: AICC/SCORM

Report Development Tools: Advance Reporting, Jasper Crystal Reports, Cognos, SAP BO, Tableau

Web Servers: Tomcat, WebSphere, WebLogic, IBM HTTP Server, Jetty, Versata Business Logic Server (VLS)

Databases: Oracle, DB2, MS SQL, MySQL, Postgre SQL, HSQL, Sybase

Design Tools: Visio

Development Tools: Visual Studio 2008/2010, PL/SQL, MS SQL, TOAD, Fiddler, Mercury Quality Center, IIS 6.0/7.0/7.5, Informatica ETL, Reporting.

SQL Editors: Toad for Oracle/MySQL/MS SQL, SQLyog, MS SQL Management Studio, MySQL Workbench

Version Control: Git,GitHub,MS Visual Source Safe, Team Foundation Server, ClearCase/ClearQuest

Content Tools: Articulate Presenter, Adobe Captivate,QuizMaker,Lectora,ToolBook

PROFESSIONAL EXPERIENCE

Confidential, Philadelphia, PA

MES Business Consultant

Responsibilities:

• Working closely with the customer to understand their business processes as related to the needs of a project scope.
• Acting as MES Business Analyst
• Working closely with the technology deployment lead to guide on impact of potential system design to the customer’s business process
• To identify risks and notify the appropriate project teams regarding deviations from approved models/core solutions
• Review of the customer’s business workflow and subsequent gap analysis of proposed technology/core solutions.
• Provide regular, clear, and concise status updates to business partners and management

Confidential, Groton, CT

Project Manager, SCRUM Master

Responsibilities:

• Lead and manage global Learning Management System (LMS), training compliance,Enterprise lab systems and training translation management in Confidential
• Experience in understanding of pharma/biotechmanufacturingdomain
• Work collaboratively with Product Owners and cross-functional development teams on their Agile journey to support development and software delivery
• Develops and delivers progress reports, proposals, requirements documentation, and presentations
• Knowledge of Kanban and other Agile processes
• Understanding AMPS implementation
• Unerstanding PMX Implementation
• Experience implementing interfaces with enterprise applications
• Identify, track and actively manage dependencies, working closely with the Vendors on any cross-team dependencies
• Follow SDLC processes, gates and procedures and PMO best practices for managing programs and projects
• Responsible for handling incidents and problem management tickets and follow up with product vendor
• Work with the teams on creating valuable, data driven metrics
• Resolve or escalate blocking impediments as necessary
• Facilitating scrum ceremonies and impediment resolution for the team
• Tracking and producing key Agile metrics and reports, including burn-down/burn-up charts, velocity measurements, cumulative flow diagrams
• Performing QC and data processing
• Utilize project coordination expertise to support upstream and downstream teams and helping to manage projects with Agile tools such as JIRA
• Actively seeks out and acts on opportunities for PM process improvement using a combination of industry experience and Lean activities
• Successfully manages relationship with clients and colleagues.
• Effectively produces deliverables.
• Partners with training managers to plan, define, and develop the overall online onboarding training strategy for Confidential and Perform on-boarding training sessions
• Responsible for the planning and facilitation of standard meetings to include; backlog preparation, iteration planning, retrospectives, iteration reviews and daily stand-ups
• Remove obstacles to my teams being able to deliver on stated goals and helps to negotiate working agreements
• Dedicated to continuous process improvement through feedback loops, coaching, retrospectives, and individual improvement
• Accountability for all aspects of software development including user requirements, development and testing timelines
• Redesign the Learning Home Dashboards to increase their relevance to end users
• Ensures that scrum framework is utilized in a manner consistent with the corporate framework
• Acts as the Scrum Master for multiple scrum teams with a focus on guiding the teams towards improving the way they work.
• Ensures Sprint commitments are made and kept
• ExperienceInvestigating, debugging, and resolving Level 3 or escalated software application issues.Coordinate issue resolution and site communications
• Acts as a buffer between the scrum team and any distracting influences
• Protecting the team from outside disturbances while in a Sprint
• Tracking and removing impediments for the team
• Supports collaboration / coordination between all roles and team members
• Ensures Solution, Development Review/Design and Swag meetings take place
• Facilitates Sprint Planning, Daily Stand Ups, Scrum of Scrums, Review and Retrospective meetings
• Keeps the team focused on the Sprint goals and tasks
• Maintains relevant metrics that help the team see how they are doing
• Tracks individual capacity and milestones daily and reacting accordingly
• Calls attention to discovered Tasks and/or User Stories
• Elicits team discussions regarding the effects of discovered items on current Sprint
• Manages Sprints through identified Development Plan
• Assists the Product Owner with keeping the backlog groomed
• Interface with cross functional teams.
• Building special scripts as part of Automation and Configuration
• Engages and assists the product owner to ensure that work requests are properly articulated, prioritized and detailed

Environment: SumTotal LMS 2013 Product, SumTotal LMS 8.9 SP4 Product, LMS 8.9 Product configurations, XML Web Services, Windows 2008 R2 web servers, PLSQL Developer, SQL Server 2008, TOAD, and Oracle 11g, Captivate, Articulate and Lectora,SAP BO, SharePoint, JIRA, VersonOne, Rational Team Concert,Rockwell,Labware LIMS,Informatics,Powecenter 9.0

Confidential, Groton, CT

Project Manager, Lead System Analyst, Senior System Analyst

Responsibilities:

• Responsible to lead requirements analysis, design, execution and handover of technology and processes that relate to the Amgen learning management System solutions for clients
• SA Lead for SumTotal LMS 8.2 SP4 Upgrade project
• Test/Analysis and Presentation of the new features of the product.
• Advocate client positions throughout the life cycle of the project, and make value-based decisions:
• Providing client requirements to vendor, validating the deliverables back from vendor (SumTotal),
• Web/DB Server, Application configurations and QA of the SumTotal deliverables.
• Thorough analysis and performed test of each issue reported in the older system. Working with Client and vendor to get issues fixed to bring the upgraded system at most quality.
• Assessment of performance test results of the newly build environment and worked with Vendor and DBA in performance tuning of the environment.
• Coordinated with other work streams like ETL, SAP BO, Test and provided value based decisions to the project team.
• Experience in System upgrade implementation/maintenance/Production Support for various applications (Learning
• Management System, for Client Operations.
• Responsible to lead/coordinate the development and delivery of projects to support business objectives for Learning Management System.
• Strong Knowledge on Oracle Database PL/SQL, .Net web technologies, ETL & Reports development.
• Strong Experience in preparing System IQ/OQ Test plans, DR Test plan, Reports Validation (backend testing), Data Migration Plan.
• Closely worked with Business Analysts in drafting Functional Specifications and testing the deliverables (Hotfixes, Customization patches) from the vendor (SumTotal).
• Prepare Configuration document for the system
• Prepare use cases and test cases to validate the configuration and integration
• Coordinate with internal teams to mitigate risks and get necessary access for integration
• Define Roll Out strategy
• Roll out LMS based on the plan and strategy defined
• Define Change Management within organization
• Prepare training materials for Trainers
• Work closely with testing team to validate User Acceptance Testing environment
• Define support model and process
• Work closely with the support team to maintain the system
• Drive the project team to achieve the steady state phase post LMS implementation

Environment: SumTotal LMS 2013 Product, SumTotal LMS 8.9 SP4 Product, LMS 8.9 Product configurations, XML Web Services, Windows 2008 R2 web servers, PLSQL Developer, SQL Server 2008, TOAD, and Oracle 11g, Captivate, Articulate and Lectora,SAP BO, SharePoint, JIRA, VersonOne, Rational Team Concert,Rockwell,Labware LIMS,Informatics,Powecenter 9.0

Confidential

Talent Consultant

Responsibilities:

• As Implementation Consultant, provided support to Sumtotal Systems in rolling out HR modules for their clients.
• Consulted with business clients to determine system functional specifications. Led system change process from requirements through implementation.
• Provided user and operational support of application to business users.
• Consulted with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards; recommends solutions.
• Responsible for successful delivery of all HR technology and process deliverables including the goals, performance, recruiting, learning, and succession.
• Configured talent management and performance management systems.
• Developed and recommended technical and functional solutions based on analysis of customer business goals, objectives, needs, systems infrastructure.
• Conducted business requirement analysis and gap analysis.
• Executed all tasks related to client delivery. Identified and recommended product customizations as needed, enhancements or work-arounds to meet client requirements.
• Performed the knowledge transfer process to client support staff. Developed data conversion and testing strategies.
• Managed individual budget and scope of work. Provided both engagement and technical leadership to client and to cross-functional team.
• Worked with internal group to define, deliver, and assist with post-implementation issues.

Environment: Confidential Talent Management Suite, Windows 2008 R2 web servers, IIS 7.5, Oracle 10g, 11g, ASP.Net, and Oracle 11g

Confidential

LMS Consultant

Responsibilities:

• Implemented Learning Management System (LMS), estimated effort based on the requirements, and followed all effective SDLC processes for its customization.
• Configured LDAP server settings in Moodle and determined the data fields which needed to be updated in the application; tested the customization and created custom reports.
• Loaded user data into the system, uploaded contents (SCORM, AICC) into content server; pushed all the learning activities to target audience, scheduled class sessions in the LMS.
• Managed the waitlists for sessions by means of the waitlist functionality in Learning Management.

Environment: Moodle Product configurations, XML Web Services, Windows 2008 R2 web servers, PLSQL Developer, SQL Server 2008, TOAD, and Oracle 11g, Captivate, Articulate and Lectora,SAP BO, SharePoint, JIRA, VersonOne, Rational Team Concert.

Confidential

LMS Consultant

Responsibilities:

• Ensured adherence to service level agreements (SLAs) and carefully managed deployment of key compliance training; User account creation and modification.
• LMS user account attributes were stored in LMS user tables.
• Implemented solution for daily support request raised by clients. Automated validation of user data with the client.
• Provided directory and automated the Quality Assurance (QA) process of user account created in the system.
• Executed automatic bulk account creation process, log on failure report on a monthly basis, report generation of user status, and learning activity status based on domain using Cognos.
• Tracked the licensing information on domain basis. Manipulated monthly metrics of all incidents. Created and maintained FAQ sheets.

Confidential

LMS Consultant

Responsibilities:

• Planned and managed projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
• Have leverage technical, business and financial acumen to communicate effectively with client executives and the teams.
• Collaborated with business and technology leads to build well-structured project plans that segment projects into pre-defined phases for sub projects.
• Established a common understanding of project timelines, milestones, and expectations on delivery utilizing expert communication and leadership skills.
• Strong knowledge on LMS helped in guiding the team to arrive at the solution for major issues like Learning history cleanup
• Assessing project issues and identifies solutions to meet productivity, quality and customer goals during the Plateau Report development task.
• Assist in the preparation management of annual budget; meet financial goals including gross profit, overtime, and also payroll accuracy.
• Assist with rate increases, billing management accounts receivable.
• Worked along with the client and account managers to get new assignments which increased the revenue of the project.
• Identify the skills and resources needed for each stage in the project lifecycle.
• Provides resource requirements per project and motivates and manages those resources over the project duration.
• Led teams across broad technical, financial and business disciplines.
• Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Mitigated risk factors through careful analysis of financial and statistical data during the migration and data cleanup task.
• Anticipated and managed change effectively in rapidly evolving global business environments during the Language pack installation in LMS
• Minimizes exposure to risk which could impact schedule, cost or quality.
• Keep senior management informed of key issues and changes which may impact expected business results.
• Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary
• Ensured integrity and delivery with respect to time, budget, scope, change, risk and resources

Environment: LMS, SAP BO, and HR Implementation,LMS Product configurations, XML Web Services, Windows 2008 R2 web servers, PLSQL Developer, SQL Server 2008, TOAD, and Oracle 11g, Captivate, Articulate and Lectora,SAP BO, SharePoint

Confidential

LMS Consultant

Responsibilities:

• Defined LMS implementation road map, global roll-out plan, and coordinated with vendor in setting up LMS environments.
• Functioned as Product Vendor Coordinator for LMS hosting scalability as well as performance.
• Defined migration strategy, developed functional specification document, and configured Application based on functional specification document.
• Guided testing team in developing test case document and LMS validation.
• Drove Pilot LMS roll-out, evaluated pilot roll-out phase with business stakeholders.
• Executed LMS configuration for country-wide and organization-wide roll-outs and organized the Change Management Processes as necessary.
• Led UAT, trained Organization Training Administrators, and assisted in Go-Live; executed post implementation assessment.
• Assessed project issues and identified solutions to meet productivity, quality, and/or customer goals.
• Drove LMS to steady state, ensuring integrity and delivery with respect to time, budget, scope, change, risk and resources.
• Responsible for preserving LMS integrity and ensuring total system quality in functionality and content.
• Manage the training needs of the employees by playing the role of Content Administrator, Registrar and Instructor.
• Identified workable solutions, and maximized results across enterprise to enhance employee talent/business results.
• Upgrade Activities Plateau LMS 5.8.4 to Plateau LMS 6.3.5 (Now renamed to SuccessFactors)
• Gathered requirements and coordinated with business stakeholders to freeze requirements. Analyzed and provided solution for requirement.
• Updated functional and technical requirement documents. Provided solutions estimation. Identified defects, inconsistencies, errors and questionable functions.
• Developed patch needs to be applied for existing issues.
• Coordinated with vendors in LMS integration/connectors implementation; Report Development - PRD; Performed application integration via Web Services, API, etc.
• Develop the LMS catalogue for web based, virtual and physical classroom training, automating lesson assignments where possible.

Environment: LMS Product configurations, XML Web Services, Windows 2008 R2 web servers, PLSQL Developer, SQL Server 2008, TOAD, and Oracle 11g, Captivate, Articulate and Lectora,SAP BO, SharePoint

Confidential

LMS Consultant

Responsibilities:

• Identified and Developed content using authoring tools per standards SCORM/AICC.
• Directly responsible for preserving LMS integrity, ensuring total system quality in functionality and content.
• Directly responsible for identifying workable solutions, and maximizing results across the enterprise to enhance employee talent and deliver business results.
• Success Factors LMS Content Integration and Administration
• Identify training approach to advanced and continuing learning after onboarding
• Design and pilot specialty (both clinical specialty and applications) focused continuing education and workflow optimization
• Partner with Stakeholders and users to evaluate all curriculum with user workflows in mind and revise where needed.
• Managed the training needs of the employees by playing the role of Training Administrator

Environment: SAP SuccessFactors LMS, Eclipse, SQL Server 2005 and 2008, XML Web Services, PLSQL Developer, Java, Oracle 11g, Tomcat, and TOAD, Captivate, Articulate and Lectora.

Confidential

LMS System Administrator

Responsibilities:

• Liaised with business users to better understand the requirements. Analyzed the existing Informatica mappings.
• Per functional requirement specifications, performed impact analysis in existing processes for new business rules.
• Created design documents based on business specification and maintenance of project related documents.
• Worked closely with ETL build and run teams to comply with development team’s schedule.
• Managed all users, groups, privileges, roles and permissions. Analyzed layouts of input files processed. Migrated codes to different regions.
• Scheduled batches based on the monthly refresh. Managed individual budget and scope of work.
• Provided both engagement and technical leadership to the client as well as to a cross-functional team.
• Worked with internal groups to define, deliver, and assist with post-implementation issues.

Environment: SumTotal LMS 2013 Product, SumTotal LMS 8.9 SP4 Product, LMS 8.9 Product configurations, XML Web Services, Windows 2008 R2 web servers, PLSQL Developer, SQL Server 2008, TOAD, and Oracle 11g, Captivate, Articulate and Lectora,SAP BO, SharePoint, JIRA, VersonOne, Rational Team Concert.

Confidential

LMS System Developer

Responsibilities:

• Supported application using .NET framework and established communication between end users and the Client.
• Developed Prototype using HTML/JavaScript;
• Architected database and implemented dynamic pages design using the Microsoft framework.
• Managed Training Administrator activities (creation of courses; uploading courses) in Sumtotal LMS; Coordinated with DB team.
• Completed dynamic pages creation - Home page, dash board, news feed, customer satisfaction survey form etc.
• Provided solution based approach for client requirements. Deployed the files in IIS6 environment.
• Documented the entire website and adhered to SDLC processes.

Environment: SumTotal LMS 2013 Product, SumTotal LMS 8.9 SP4 Product, LMS 8.9 Product configurations, XML Web Services, Windows 2008 R2 web servers, PLSQL Developer, SQL Server 2008, TOAD, and Oracle 11g, Captivate, Articulate and Lectora,SAP BO, SharePoint, JIRA, VersonOne, Rational Team Concert.

Confidential

LMS System Administrator

Responsibilities:

• Developed content using authoring tools as per standards SCORM/AICC.
• Managed the training needs of the employees by playing the role of Content Administrator, Registrar, and Instructor.
• Responsible for identifying workable solutions, and maximizing results across enterprise to enhance employee talent/deliver business results.

Environment: SABA LMS 5.5 Product, Java, Oracle 11g, Windows 2008 R2 web servers, Tomcat, Eclipse, SQL Server 2005 and 2008, XML Web Services, PLSQL Developer, and TOAD