Professional Summary

• Project Manager with over 14 years experience including:
• Management and responsibility for budgets ranging from 800k to 24Million for several projects including infrastructure delivery, application development, systems integration projects.
• Project management oversight and governance to include: strategic planning, risk/issues management, change management, resource management, scheduling, budget and forecasting, and status reporting.
• Technology Projects Portfolio TPP Management using both Agile and Waterfall methodologies
• Utilizing Project Management tools including MS Project, Clarity, and SharePoint, managing a matrixed team of up to 24 cross-function team members.
• Gathering estimates from stakeholders, and managing and tracking schedules throughout the project life cycle.

Technical Skills

MS Suite of Applications, MS Project, MS Clarity, MS SharePoint, SDLC, Agile Lean, Scrum, Kanban , Waterfall, web development and data warehouse development using SQL, MS IIS, Oracle, Unisys, capacity management, database programming, requirements definition, software testing, quality assurance, configuration management, NT 4.0 Microsoft Certified Solutions Expert MCSE , training development, technical writing, Electronic Health Records EHR , HIPPAA, HIE, PII, Medicaid Expansion, Healthcare Reform, AHA, among many others.

EXPERIENCE

Confidential

IT Project Manager

• Manage and responsible for budgets ranging from 800k to 24 Million.
• Plan project, gather estimates from different stakeholders, prepare project schedule and track progress throughout the project lifecycle.
• Update Clarity regularly and ensure PMO compliance.
• Seek approval for project execution from sponsors
• Set up daily core hours, stand up ad hoc meetings and coordinating activities between project team service areas.
• Risk/Issues management
• Interface with multiple different platforms and manage interactions, schedule and milestone updates
• Project Status reporting and communication including stakeholder updates
• Resource tracking and effort management
• Project Closure activities
• Manage matrixed team of up to 20 cross-function team members.

Confidential

Customer Account Manager

Responsibilities:

• The Customer Account Management CAM Directorate is the primary communications conduit between customers and VITA. CAMs are focused on assuring excellent customer service from VITA and our corporate partners. We support our customers' endeavors by understanding and learning about their business requirements and making technology suggestions to support these requirements. Together, the agency leaders and CAM partner to seek out opportunities for efficiencies and enterprise solutions. The ultimate goal of the partnership of CAM and customer executives is to continually improve services and add value that benefits the citizens of the Commonwealth.
• CAM Assignments: Public Safety, Commerce Trade, Health Human Resource agencies.
• Established and maintained relationships with customers and managed overall customer satisfaction.
• Served as second escalation for service delivery
• Developed understanding of agency business needs to strategically plan for impending changes
• Responsible for establishing and maintaining relationships with customers and managing overall customer satisfaction
• Owned Work Request WR lead qualification and oversaw WR performance from requirements through implementation.
• Resolved billing, asset management, and purchasing questions
• Provided information on VITA services offered in addition to the core infrastructure services
• Infrastructure projects included the following:
• Telecommunications projects replacing PBX/Cisco Call Manager/Centrex systems to the Commonwealth's UCaaS VOIP solution Unified Communications as a Service .
• Transforming agency WAN infrastructure to MPLS multiprotocol label switching
• Upgrading agency computing hardware to standard offering
• Server upgrades to include health monitoring onboarding process using the HP Service Manager
• Updating agency software packages per VITA Technology Roadmap for Support and Packaging Windows 7, MS Office 2010, Microsoft Exchange, etc.
• In a program management function, I provided project management oversight and governance to include: risk/issues management, resource management, scheduling, budget and forecasting, and status reporting.
• Managed matrixed team of up to 25 cross-functional team members.

Confidential

IT Project Manager

• Performed the full range of systems development life cycle SLDC tasks.
• Interacted with business program community, IT staff, and management.
• WBS development and monitoring.
• Issues/Risk management.
• Provided presentations to management consulting for IT procurement, budget development, IT training and business processes.
• Worked with technical functional team leaders of Testing/Training performing tasks required to train product users.
• Developed plans to test projects train users.
• Managed matrixed team of up to 10 cross-functional resources.

Confidential

IT Project Manager

• Oversaw large, highly complex project plans with budgets greater than 1,000,000 in the DMV Technology Projects Portfolio TPP using both Agile and Waterfall methodologies.
• Managed Agency Technology Projects Portfolio using Clarity as Portfolio Management tool and Prosight as the Commonwealth IT Investment Portfolio Tool.
• Acted as liaison between team project members, business group management, DMV and other state agencies/organizations including the Virginia Information Technology Agency VITA .
• Ensured status of project plans and the DMV TPP was accurate and current.
• Chaired ITS Resource Allocation Committee to provide a discussion forum ensuring that the formal process to request VITA project/operational resources is followed and that the needs of all parties are addressed and issues are resolved/escalated as quickly as possible.
• Updated Agency IT Strategic Plan to include projects/procurements in response to business need.
• Managed DMV Customer Care Center call center upgrade project from PBX IVR phone system to Avaya IVR.
• Project management oversight and governance to include: risk/issues management, resource management, scheduling, budget and forecasting, status reporting.
• Managed matrixed team of up to 18 cross-functional project managers.
• Position reported to the DMV CIO.

Confidential

Technical Project Manager contract

• Performed project management tasks on the Virginia Election and Registration Information System VERIS project a multi-agency, high profile project using waterfall methodology.
• Oversaw Software Delivery aspect of project schedule to ensure successful implementation of modified, .NET COTS package.
• Managed project workstreams to ensure that WBS tasks are performed in accordance with requirements and schedule.
• Managed Risk/Issues log and facilitated daily meeting with vendor.
• Project management oversight and governance to include: risk/issues management, resource management, scheduling, budget and forecasting, status reporting.
• Provided supervision for project team, which consisted of a Project Administrator, Project Coordinator, and a Clerical Administrator along with the matrixed vendor project team of 25 team members.

Confidential

Project Manager contract

• Managed day-to-day Secured Card platform project activities.
• Drove platform management innovation initiatives.
• Provided portfolio alignment and IT resource view.
• Provided implementation options to address conflicting priorities, resource constraints etc.
• Coordinated architecture alignment and IT production issues communication.
• Owned the Secured Card Platform Core Team Meeting.
• Contributed to the creation of the annual IT Roadmap, which defined the execution plan for the upcoming calendar year, with performers from the other partners groups Engagement Management, Account Management IT, Ops Analysis Team, and Line Operations .
• Communicated to the business and operations team as well as addressing system issues through a planned resolution.
• Provided oversight on scope, schedule, and budget management of Secured Card projects, enhancements and scoping requests.
• Managed matrixed team of up to 12 cross-functional team members.