SUMMARY

• I have over all 10+ years of IT industry experience and performed multiple roles such as Business Analyst, Sr Analyst, Lead etc... I have successfully performed as an individual performer and also as a leader in multiple projects with IBM for approx 7 years. Expertise in the areas of IT development, application migrations, software upgrades, liaison between Client and IT Technical Teams, full systems development life - cycles etc...
• Experienced in analyzing Business Requirements and Specifications. Worked with Development team and Business Analysts to analyze the test scenarios and ensure that test requirements are correct and complete
• Management experience includes business needs assessment, software development and IT deployment in core technologies such as RPA automation anywhere, Microsoft platforms, Sharepoint, billing systems, Maximo, Cognos reporting servers etc
• Goal-oriented, organized, motivated, active team player, detail-directed problem solver with excellent communication skills and leadership capabilities
• Excellent skills in managing projects deployments and working with clients. Demonstrated ability to gain customers trust and provide exceptional follow-up, leading to increased business
• Hands on experience in service delivery, planning, scheduling and execution of projects. Optimizing existing processes, setting up of new processes, implementation, and documentation
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Strong Confidential Object oriented analysis and design of high performance distributed systems.
• Implemented e-business programs on majority of my assignments, involving complex enterprise architecture, large user base and global company footprint
• Good understanding and experience in SDLC methodologies and UML modeling. Rich experience with Waterfall and Agile Scrum methodology etc
• Successfully accomplished Critical large scale projects for Fortune 500 firms in USA, etc
• Expert Confidential team building, stakeholder management and leading with a clear direction and purpose
• Good command over the complete software and process testing life cycle
• Functional and Design consultant for the BPR, organizational process design and modeling in roles of Project / Program Manager and Strategy consultant
• Experienced in financial, retail, Energy and utilities, telecom transaction processing industry, for a large multinational institutions with expertise in securities, settlements, corporate work flows operations
• A passion for working with people and the ability to quickly build rapport and the ability to identify opportunities to delight and satisfy end clients
• Expertise in Problem solving & defect Tracking Reports using defect tracking Tools
• Effective communication and negotiation skills Confidential all levels, technical and functional
• Commercial and business acumen when interacting with all stakeholders
• Proven experience managing multiple cross-functional projects Confidential an enterprise level
• Expert project management skills and ability to manage large complex teams
• Managed e-business programs for large global organizations
• Managed geographically dispersed teams across continents, in different time zones
• Good strategy formulation, problem identification, analysis and resolution abilities
• Ability to adopt methodologies such as Agile / Scrum to service delivery and team management
• Excellent team player with the ability to win the trust and confidence of the team

TECHNICAL SKILLS

Packages and CRM & ERP: SAP, CC&B (Billing),Clarify, SalseForce, Maximo

Databases: Oracle 9i/10g,11G 12C, MS SQL Server 2008 & 2012, DB2 9.7 & 10.5.

Security: Identity and access management TIM/ TAM, TDI, LDAP, Active Directory

Testing Tools: Automation Anywhere 10X (RPA with Metabot Designer), IBM TDP, Jira, Web tracks, Remedy, Rational Clear Quest, QTP, HP Quality Center, HP Open View, Quick Test Pro, Rational Portfolio Manager.

Testing Methodologies: Agile testing, Test Strategy, Test Plan, Test Case, Traceability Matrix, Test Report, Test Metrics, Test Management

Languages and scripting: SQL, HTML, VB Script, Java Script, Perl & Unix scripting

Other Tools: MS Project, PowerPoint, Visio, Word and Excel

Operating Systems: Windows, UNIX / Linux & AIX 7.1.

Application Servers: Web Services, Web Logic and Web Sphere

PROFESSIONAL EXPERIENCE

Business Analyst \Project Manager

Confidential, Dallas TX

Responsibilities:

• Extensive experience of working on project Agile mythologies & in depth understanding of SDLC.
• Responsible for gathering Business Requirements, Functional Requirements and Design Documents for testing standardization
• Identify core business needs, Solution client’s design requirements, and globalize processes priorities
• Worked with Stakeholder for Project scoping, defining project requirements and specification and preparing project plans for execution. Providing high end IT solutions to business for defining the process and development.
• Setting standards for Projects execution
• Prepared Program Charter for an overall vision of the program goals and objectives to the team members.
• Created SOW and work Plans to detail schedules of activities, milestones, and deliverables of the project team, and also to identify resources available as per plan.
• Created Governance Plan to identify roles and responsibilities of each member of the project team.
• Developed work Breakdown Structure defines the specific deliverables due from each team member, Confidential each stage of the project;
• Customized Communication Plan to establish the protocol, procedure, and methods to communicate project information to all required stakeholders and sponsors.
• To adhere client’s process, developed and designed Forms and Templates to simplify communication, and also to track records for audits and reporting.
• Handling Escalation and Turnaround Management:
• Keeping client up to date on the progress and impediment through notifications from Jira & meetings.
• Providing daily and weekly status updates to management and client on a regular bases.
• Facilitate meeting between client, multiple vendors and internal teams (dev, test etc) to resolve defects and bugs.
• Brought in Agile best practices such as continuous interaction, code/design reviews, transparency, accountability, Jira tracking, product visioning, self-management, empowerment and role training.
• Responsible for coordinating and approving all change control activities
• Evaluated risk, costs, resource requirements, schedules and submitted delivery opinions and recommendations to the team for discussion during Bid Assurance and/or Executive Approval sessions.
• Crafted and reviewed services contract and Service Level Agreement language. Negotiated penalties and earn-back criteria.
• Proposed Devops as a solution for continuous integration of client's application.
• Ensured all Client Satisfaction goals, Service Level Agreements and Contractual Commitments were met.
• Worked with multiple teams & business to resolve defects for Pre-Prod, Prod and Test environments.
• Streamlining the overall SDLC process. Working session conducted to explain the order to cash and Procure to pay process to team. Identifying training needs and working with team members to fulfill it.
• Facilitate product backlog, user story preparation & sizing discussion, release planning, sprint planning and daily standup (status),retrospective(lesson learned) scrum meetings.
• Undertake the planning, monitoring and execution of projects ensuring delivery to the plan, cost and quality.
• Tracking all project related work in Jira tool such as Average Age Report, Created vs Resolved issue Report etc…
• Track the work completed from Agile Sprint meetings and communicate the same to project stakeholders / managers
• Direct and mentor the stakeholders involved in requirements capture and the various development teams.
• Requirements capture using Use Cases and Resource mgmt, milestones mgmt, & delivery scheduling
• Identify core business needs, Solution client’s design requirements, and globalize processes priorities
• Manage deliveries on Jira and track plan closure of defects by working with the developers and business
• Managing and facilitating the Project management process
• Capturing project requests and ensuring each request has sufficient information to assess the project.
• Keeping an up-to-date repository of projects underway and requests pending review.
• Implementing prioritization models to help assess which requests should be approved.
• Managing resource capacity plan or resource forecast to help understand resource availability for projects.
• Structuring statement of work and project finance with the project managers
• Defining resources rates part of role and forecasting budget Confidential program level.
• High level bi weekly walk through review on project assessment health check.
• Project Tracking and Support management process
• Provided a centralized customer focused by planning, negotiating and analyzing projects, and also redressed the project related concerns of the client, sponsor, and staff as needed.
• Collected Project / program Status Information, an update cycle work plans details, issues and changes, collected from project leads bi weekly;
• Consolidated data analysis collected from program status information, comparing results with baseline and communicating status to leadership management for review;
• Ensured all corrective actions which are decided by the management through the process of change management are followed / processed.
• Developed a team of competent project managers through training and mentoring. Ensured project managers implement and maintain project methodology and retain the team members’ by focusing on tasks in hand. Also, provided in-house consultancy services to the project team on project related issues as needed.

Business Analyst

Confidential

Responsibilities:

• Scope the overall project and define the stakeholder and activity matrix
• Interact with business stakeholder continuously to provide to advise them on fulfilling their needs
• Validate, negotiate and process IT delivery as per SLA by working in partnership with all impacted functional areas and stakeholders to ensure successful project delivery
• Tracking all project related work in Jira tool such as Average Age Report, Created vs Resolved issue Report etc…
• Responsible for gathering Business Requirements, Functional Requirements and Design Documents for testing standardization
• Track the work completed from Agile Sprint to Print in Jira and communicate the same to project stakeholders / managers
• Direct and mentor the stakeholders involved in requirements capture and the various development teams.
• Undertake the planning, monitoring and execution of projects ensuring delivery to the plan, cost and quality
• Requirements capture using Use Cases and Resource mgmt, milestones mgmt, & delivery scheduling
• Communicating errors to release managers and Re-testing the errors.
• Identify core business needs, Solution client’s design requirements, and globalize processes priorities
• Establish and maintain effective relationships with the customer and key stakeholders of the project
• Project scoping, defining project requirements and specification and preparing project plans for execution
• Manage testing deliveries on Jira and track plan closure of defects by working with the developers and business.
• Use case modeling, requirements gathering, prototypes and POC preparation
• Data mapping from Source systems to Data Ware House and to Data Mart to onboard the data
• Facilitated sessions for volume requirements, design reviews and periodic sessions for on-going progress.
• Performed and documented Gap Analysis to determine deltas between existing and proposed systems.
• Contributed to the project plan, Work Breakdown Structure using MS Project and maintain RIAD logs.
• Facilitated knowledge transfer and review sessions of the FRDs with all application development groups.
• Created and managed Change Control Requests (CCRs) and managed Traceability matrix.
• Developed Test Strategy, Test Scenarios, Test Cases for SIT and UAT Testing
• Created and executed test cases using complex SQL queries based on functional requirements.
• Data mapping from the current Warehouse to the new Data Warehouse & reporting systems.
• Worked closely with business sponsors to gather business & functional requirements to develop
• BRD, FRD, project plans and conducted functional knowledge sharing sessions with developers and testers.
• Developed Use Cases for end-user requirements and created data for functional testing.
• Test Case Preparation and execution of the test cases in advanced SQL with TOAD for Oracle.
• Researched new developments, functional changes; developed new frameworks to implement projects.
• Assisted Sales force to strategize client needs for RFI/RFP stages and developed effective marketing plans.
• Proficient in Functional, Integration, User Acceptance (UAT), Security, Load and Performance testing.
• Goal-oriented, organized, motivated, active team player, detail-directed problem solver with excellent communication skills and leadership capabilities.
• Excellent skills in managing projects deployments and working with clients. Demonstrated ability to gain customers trust and provide exceptional follow-up, leading to increased business
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Strong Confidential Object oriented analysis and design of high performance distributed systems.
• Implemented e-business programs on majority of my assignments, involving complex enterprise architecture, large user base and global company footprint
• Good understanding and experience in SDLC methodologies and UML modeling, functional skills, Rich experience with Waterfall and Agile Scrum methodology etc
• Good command over the complete software and process testing life cycle
• Functional and Design consultant for the BPR, organizational process design and modeling in roles of Project / Program Manager and Strategy consultant
• Experienced securities, settlements, corporate work flows operations
• Effective communication and negotiation skills Confidential all levels, technical and functional
• Proven experience managing multiple cross-functional projects Confidential an enterprise level
• Good strategy formulation, problem identification, analysis and resolution abilities
• Ability to adopt methodologies such as Agile / Scrum to service delivery and team management
• Excellent team player with the ability to win the trust and confidence of the team
• Collaborated closely with business owners, cross functional groups, stakeholders of all geographies to gather,
• Analyze and document Business and Functional Requirements (BRD and FRD).

Confidential

Sr. Analyst

Responsibilities:

• Experienced in analyzing Business Requirements and Specifications. Worked with Development team and Business Analysts to analyze the test scenarios and ensure that test requirements are correct and complete
• Project governance and oversight of various project consisting of Scrums and multiple Sprints
• Managing the Scrum planning, Sprint cycle, Scrum release and Story boarding / requirements processes
• Liaison between the various stakeholders in various business units and the development teams
• Use case modeling, requirements gathering, prototypes and POC preparation
• Responsible for the stakeholder management of the entire project
• Create and executes project break down structure and work plans and revise them as appropriate to meet schedule changes / requirements
• Prepare for and manage engagement reviews and quality sessions with senior stakeholders
• Goal-oriented, organized, motivated, active team player, detail-directed problem solver with excellent communication skills and leadership capabilities
• Excellent skills in managing projects deployments and working with clients. Demonstrated ability to gain customers trust and provide exceptional follow-up, leading to increased business
• Hands on experience in service delivery, planning, Estimation, scheduling and execution of projects. Optimizing existing processes, setting up of new processes, implementation, and documentation
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Route incident tickets as per service level agreements for corrective actions.
• Manage system enhancement projects to support the new business requirements
• Develop documentation to facilitate on-going support
• Review systems and processes to reduce the total cost of ownership
• Involved in BRM business processes & Implementation, interacted directly with business clients to gather requirements and manage business impacting issues.
• Ensured requirement specifications are implemented in a test environment using Oracle BRM to check the feasibility.
• Involved in Order to Cash business process & testing such as create sales order, order line, workflow status for the order line, pick release, ship confirm, line close etc...
• Worked with Architect and designed process flow for Confidential IAM security -PAM (personal Access manager )
• Worked with Change Management Team for designing & documenting change management strategy for PAM deployment.
• End-to-End BRM Architecture knowledge and Pricing Configuration.
• Creation of SOW and Project plans
• Experience in Price Plans, Custom Functional modules (FMs) and Data Managers (DMs).
• Involved and delivered Billing, Invoicing & New Service creation as a future state part of Mainframe modernization program.
• Defined /involved business logic on Billing cycle (monthly), Pipeline Rating, Invoicing - Production Environment
• Delivered design of 4-tier End-to-End Architecture of Oracle BRM solution.
• Knowledge on the main functionalities of the Client Tools in BRM like Pricing Centre, Customer Centre, Development Centre etc...
• Managed delivery of BRM deployment activities and reconciliation of billing reports
• Hands on experience in service delivery, planning, scheduling and execution of projects. Optimizing existing processes, setting up of new processes, implementation, and documentation
• Good understanding and experience in SDLC methodologies and UML modeling. Rich experience with Waterfall and Agile Scrum methodology etc
• Engage and review Program/ project service delivery initiatives & negotiate Service Level Agreements (SLAs)
• Validate, negotiate and process IT delivery as per SLA by working in partnership with all impacted functional areas and stakeholders to ensure successful project delivery
• Track / Manage Program level Collaborative Planning, Task Management, Issue Tracking, Project Portfolio Management, Time Tracking, budget Tracking for all new projects / upcoming projects & billable Work Items
• Manage & Deliver solutions, integration, testing & migrations with vendors and in-house teams.
• Interact with Architects & Business for long term visions and prepare road maps
• Identifying new opportunities and turning them in additional revenue generation.
• Support proposal preparation for new project/development/support and enhancement contracts /SOW as well as enhancement requests within existing contracts etc..
• Work with Leads to prepare work orders/statement of works for new projects by analyzing the scope, timelines, cost, re sourcing needs and their capabilities to help get additional revenue.
• Creating and maintaining pipelines of SOW / work orders and forecasting financial targets.
• Identifying new areas of improvements for the client and suggesting technology up gradation.
• Project Planning
• Creation of SOW and Project plans
• Identification of stakeholders and sharing of Project plan with them on schedule
• Making sure right tools are used like IBM IPWC and MS project for Project Plan creation
• Follow up with client on Project Plan approvals
• Making sure Tracking of Milestones till Closure
• Milestone Planning and Tracking
• Prepare Milestone Plan and display with leadership team
• Identify Payment milestones along with project deliverables
• Share Milestone schedule with all the Key stakeholders
• Track Project progress in the Milestone plan and update actual
• Share the actual Milestone project progress report with all key stakeholders
• Project Estimation, Efforts Forecasting and Tracking
• Identifying suitable estimation technique for Business Requirements estimation
• Preparing Project Effort and Schedule estimation and sharing the same with all the stakeholders
• Follow up for approvals from client and key stakeholders
• Making sure that Tracking of Planned Efforts and costs Vs Actual is happening for all the milestones
• Participate in metrics workshops, Manage project close and transition to maintenance
• Process Improvement
• Responsible for overall delivery excellence
• Identify process improvement opportunities in the project such a Process, policies, audit compliance
• Preparation of Process Improvement plan
• Keep track of all the process improvement done and benefits realized
• Work with technical team to document best practices and Lessons Learnt
• Facilitate the identification of reuse opportunities
• Financial Tracking and Management
• Forecast project Cost and efforts
• Preparation of Cost case and get it approved from all the stakeholders
• Identify and raise financial risks with mitigation plans
• Tracking Forecasted Efforts and Cost with Actual
• Take Corrective measures in case of Efforts/Cost overruns
• Project Quality Compliance
• Making sure that Preparation of Project plans, Quality plans, Quality goals, Communication Management plans are in place
• Ensure compliance to all applicable account processes in the team
• Work with Architects / leads for Root Cause Analysis, Look Ahead Meeting of the team and tracking the action items in RADAR are in place.
• Project health checks
• Governance Management
• Risk, Issue, Escalation, Dispute Resolution.
• Change Management
• Managing SOW, Contracts / vendors

Confidential

Developer / Analyst

Responsibilities:

• Analyze and modify all J2EE application configurations as part of tuning best practices and prepare required runbooks documents for operations support.
• Develop and implement all software models for all software systems and analyze all business requirements for all processes.
• Prepare all documents for designs and evaluate work of all peers and develop all J2EE requirements for businesses.
• Verify stability, interoperability, portability, security and scalability of java system architecture.
• Assist in development for various applications and maintain Quality for same and perform troubleshot to resolve all application issues.
• Design all advance applications with help of various JavaScript technologies and prepare all associate Java components according to same pattern and maintain high quality production for all software.
• Develop all logical and physical models, deploy all applications and provide excellent documents for all processes.
• Provide technical support to all production systems and perform various tests on all application codes and design new codes for all design specifications.
• Perform /certify application enhancements / test Scenario on multiple environments
• Execute data Refresh testing (end to end) from Online transaction system to warehouse DB platforms
• Maintaining testing schedule and working closely with the Agile development team to discuss the defects identified during Testing and executing Agile testing practices.
• Designed and Analyzed on the Functional Requirement Specifications to implement through testing process.
• Creating the Traceability matrix based on Functional requirement in each module
• Create / Validate Task Creation, Task Estimation, Task Distribution, Task Prioritization and Communication among Onsite and Offshore Team Members.
• Interact with end users and investigate issues related to Development and QA testing.
• Coordinated user acceptance testing with business users. Prepared end user documentation for the new systems
• Used Quality Center to store all testing results, metrics for client security system, implemented Test plan Document, created Test Cases, Defect Tracking & Reporting.
• Drive best practice, quality and consistency within design and development phases.
• Utilize and contribute to Creditex strategic codebase to design projects.
• Identify production and non-production application issues.
• Identify opportunities to fine-tune and optimize applications of java developed projects.
• Provide technical support and consultation for java application and infrastructure questions.
• Evaluate all designs for project deliverables for all developers and assist team to supervise all work projects.
• Coordinate with all business analysts and application architects to maintain knowledge on all functional requirements and ensure compliance to all architecture standards.
• Participated in status meetings to report issues. Communicated with developers through all phases of testing to prioritize bug resolution using Quality Center and maintained bug lists for critical issues
• Created Data extracts from Auto Adjudicated Claims.
• Attending walkthroughs with BA’s for scope and approach of the project initiatives.
• Analyzing Business Requirement documents and Functional Specification documents.
• Communicating release test requirements to User Acceptance Test team.
• Creating a comprehensive test scripts and writing use cases.
• Quality Center for Test Planning and execution and to create a structured workflow of Use Cases.
• Checking for the user Interface of the Java applications like the tab sequence, field data acceptance.
• Doing Quality Assurance documentation, streamlined processes and reporting technical problems to architects/business
• Developed and maintained test data matrix, test case library and reported test status to test manager
• Creating and Execution of the system test plan to check the dependencies between the Java based application / screens.
• Providing status reports to Release Manager and re-implementing application defect /errors.