SUMMARY

• Confidential is a PMP Senior Delivery Program Manager with 15+ years’ experience in the IT software industry.
• He has lead Digital projects on an executive level working with the internal project managers to implement and identify all process improvements as well as has interfaced between the IT delivery teams and businesses.
• He possesses extensive experience in Agile, Waterfall and Iterative methodologies.
• His hands on responsibilities have included budget management, IT governance and project reporting for multiple engagements.
• Adding on, he has dealt with procedures, build - out processes and developed mythologies to satisfy all the client’s needs.
• Confidential has managed complex large scale projects and interfaced with offshore teams. He has excellent communications skills and is eager to start a new project.
• 15+ years of software industry experience involving analysis, design, estimation, execution, risk management, scheduling, testing, maintenance and quality assurance of application software on web technology/mobile technology and IBM Mainframe.
• 10+ years of experience in leadership roles managing medium to large-scale projects. Led multi-disciplinary teams of 5 - 100+ personnel.
• Expert experience in Agile and transforming the team to Agile
• Experience in managing and interfacing with diverse groups like business users, business analyst, architecture and development, infrastructure, operations and QA team.
• Expert experience in working in PMO and managing enterprise wide initiatives and successful delivery of projects involving multiple department and groups.
• Managed IT application and business initiatives development projects from planning through implementation.
• Expert Experience working in PMO office and implemented PMO process to the organization.
• 7+ years in using Agile- Scrum, Kanban and SAFe methodologies to manage multiple scrum for the Agile Release train.
• Expert experience in managing complex ERP systems with heavy integration of downstream systems
• Experience in Bid/RFP preparation and review with clients and senior leaders. Provide training, team building activities and feedback for the members.
• Managed Customer Service requests using various tools and prioritized the requests and deliver them following the SLA.
• Responsible for P&L analysis of forecasting, including understanding variances, opportunities, and risks to the forecast
• Experience in tracking and developing reports covering IT financials, budget and overall performance.
• Expert Experience in Managing and Implementing Digital transformation projects.
• Expert experience in Business development initiatives and worked with senior management for Proposal development and negotiated contracts with clients and vendors.
• Experience in prioritizing programs and projects within the IT portfolio based on changing functional needs, resource capacity constraints, risk exposure, and interdependencies
• Expert hands on SQL, requirement gathering, test plan preparation and end to end test cases preparation.
• Responsible for Hiring, team building, managing the direct reports and performance reviews and HR process for the team.
• Experience in working as a release manager.
• Continuously monitor the process and identified the gaps and direct the team to use Iterative and agile methodologies.
• Experience in budget planning using earned value and different tools based on the organization and tracked and managed the schedule.
• Extensive experience in Agile, Waterfall and Iterative methodologies.
• Experience in Identifying and managing the risk and made the necessary contingency and fall back plan.
• Highly organized and excellent multi-tasking skills. Able to work independently and manage high-profile multiple projects in parallel.
• Experience in managing geographically distributed, offshore/onshore development and QA team and established standards, templates, communication plan, reviews for effectively managing the project. Managed team in different time zones in Europe, Singapore, India and different parts of US.
• Experience in working for CMM Level5 Organization. Expert knowledge in the deployment of processes and tools to support the SEI Capability Maturity Model, statistical process control, and the project management maturity model, quality management, quality processes and tools.
• Expert hands-on, working knowledge of Project Management and Systems Development Life Cycle Methodology (SDLC), business systems analysis.
• Interacted effectively and professionally with senior staff, client staff and associates coordinating all levels for the successful outcome of the projects.
• Ability to learn and adapt to new environments quickly.
• Recognized for effective leadership, client staff project skills development, and interpersonal relations/conflict resolution.

TECHNICAL SKILLS

Web Technologies/Mobile: .NET, Android, ASP, JavaScript, PHP, PERL, VBScript, XML, Java, XSL,HTML, DHTML, J2EE, JSP, IIS, UML, Websphere, Sharepoint, CSS.

Mainframe Technologies: COBOL, CICS, JCL, VSAM, SQL, Stored Procedure, MQ, Panvalet, ChangeMan.

Client/server: Visual Basic.

Database: DB2, IMS, SQL SERVER, ORACLE.

Testing Tools: QTP, Xpeditor.

Project Management Tools: MS Project, Sales force, Service Now, Jira, Clarity, PlanView, Visual Source Safe, SharePoint, PVCS Tracker, Visio, Test Director (Quality center), and MS Office, Rally.

PROFESSIONAL EXPERIENCE

Confidential, PA

Senior Program Manager - PMO

Responsibilities:

• Managing a large IT program with multiple phase deliveries. Responsible for Interfacing between Business and IT Delivery team for delivering project successfully.
• Managed ERP Implementation - Salesforce & Pardot integration.
• Responsible for Budget management and IT governance and project reporting.
• Interacting with Various team within Business and IT teams of Various disciplines and managing 50+ resources Onsite/offshore model.
• Implemented PMO process of Project intake, managing multiple projects in a Program, Improving Change management and manage customer interfaces.
• Creates project charter, Project schedule, Project plan with WBS.
• Managed change control and estimated cost and effort. Monitor risks and Project milestones for making the project successful.
• Worked with Business Leaders to finalize the requirements and managing the projects with all Phase of the Projects with End to END SDLC delivery.
• Work closely with Demand and resource management to ensure proper allocation of resources. Monitor closely the Actual vs Planned estimates of effort/schedule and worked with resources for any deviations.
• Managed Customer service requests using ServiceNow tool and worked with Level2, Product team to prioritize the request and SLA.
• Used Jira for tracking requirements, defects and tasks.
• Responsible for handling IT security, Audit and compliance initiatives for project.
• Managing and Working with External vendors, System Analyst, Architecture leads, Development and QA test leads to estimate, schedule, track, and test and deliver the projects.
• Participated in Program selection process and ROI process
• Managed budget and Change request and reported monthly cost/resource allocation to the management.
• Managed Vendors for Software licensing and terms.
• Managed Project managers and involved in hiring and career goals for my team.
• Conducted lesson learned and continuously monitored the process and metrics to improve the PMO process for the organization.
• Participating in executive and steering committee meeting to present project roadmap and timeline.

Confidential, NJ

Senior Project Manager - PMO

Responsibilities:

• Managed Policy admin system using Duck creek with budget of 30+ million dollars with multiple lines of business.
• Responsible for Interfacing between Business group, external vendor and IT Delivery team for delivering project successfully.
• Responsible for Budget management and IT governance and project reporting.
• Interacting with Architecture, Technology, Business Analysis and Quality assurance team for project planning and estimation.
• Managed IT Projects through Chubb PMO policies and Governance.
• Conducts risk review meeting to document and manage risks and issues.
• Managed RACI Chart and stakeholder communication plan.
• Monitors risks and Project milestones for making the project successful.
• Partners with Business Leaders to finalize the requirements and managing the projects with all Phase of the Projects with End to END SDLC delivery.
• Works closely with Demand and resource management to ensure proper allocation of resources.
• Worked with Various downstream groups like Claims and billing for Project Integration and testing.
• Managing and Working with External vendors, System Analyst, Architecture leads, Development and QA test leads to estimate, schedule, track, and test and deliver the projects.

Confidential

Senior Project Manager

Responsibilities:

• As a Senior Project Manager in PMO group, managed the various initiatives for corporate department for Confidential .
• Managed a portfolio of project and program management services (project analysis, project execution, project delivery) for IT involved projects in support of the IT strategy and objectives.
• Involved heavily in Enterprise wide projects implementing Policy admin system using Duck Creek
• Worked closely with internal customers to create business cases to justify investments.
• Responsible for Hiring, performance reviews and Budget maintenance for the corporate department.
• Managed project managers and trained Junior project manager in the process and projects of the organization.
• Conducted lesson learned and helped the PMO process for the organization.
• Drafted corporate road map and managed schedule, scope and budget for the projects.
• Partnered with Business, Development management and Release Managers to accomplish the releases and plan for future releases.
• Participated in executive and steering committee meeting to present project roadmap and timeline.
• Involved in Project planning, Tracking and risk management and resource allocation for enterprise wide project initiative.
• Heavily involved in Audit and regulatory process of the organization.
• Worked closely with technical leads on detailed designs and estimates for all technology initiatives.
• Involved in team motivation and encouraged team members to take relevant training happening in the organization.
• Analyzed the critical path for the projects and allocated resources efficiently to make the project successful and managed project budget.
• Efficiently took part in change management and responsible for estimation and timeline for the release based on the changes.
• Cross trained the team in different projects and products to get a better coverage.
• Worked with Data warehouse team to put together a plan and make the BI and QA team matured in Data warehouse and Reports verification.
• Implemented agile methodology for Couple of key initiatives for better project management.
• Worked as a release manager for Insurance Maintenance releases and prepared deployment checklist and schedule.
• Involved heavily with users and operation team to meet the expectation of the project delivery.
• Heavily involved in Vendor management and choosing and setting up the offshore team in different geographical location.

Confidential, NYC

Senior IT Manager/Director

Responsibilities:

• As a senior project manager under PMO office, managing junior managers and IT projects for various project initiatives for Confidential NYC.
• Worked with sales team, Business analyst to formalize the business needs and requirements.
• Worked with Multiple vendors to implement CRM solutions for the Insurance platform.
• Involved with different level of stakeholders to formalize and tailor the existing process for efficient project delivery methodologies.
• Coordinate with the release management team and prepared release calendars to track and implement the releases.
• Involved in resource forecasting, project planning, tracking for various initiatives happening in the organization.
• Provided demo of the prototype to the stakeholders and negotiated the features to be included in the current build.
• Established a good relationship to the external clients and vendors to make the project successful.
• Worked with system engineer to setup the load test environment and managed the QA team to successfully run the load test using Apploader.
• Evolved the QA process by frequently analyzing the gaps and made sure no critical or major issues happened in UAT or production.
• Identified the risk, and tracked and managed the risk periodically and prepared contingency plan for mitigating the risk.
• Actively involved in weekly management meeting and provided project status and defect metrics to senior management.
• Tracked the budget and change management.
• Closely monitor the critical path of the project and took necessary action to keep the project in track.
• Heavily used Agile and waterfall methodologies based on the client requirement to successful deliver the project.
• Involved in hiring and training the project team.

Confidential

Project Manager/Associate Director

Responsibilities:

• Managed the business, development and quality assurance department for maintenance and major releases planned from the PMO group.
• Partnered with product, development team managers and QA managers to accomplish the releases and plan for future releases. Also worked with QA manager and offshore testing team and assist in establishing a required set of guidance, standards, reviews, strategic objectives and communication plans to improve software quality assurance, system integration and training.
• Implemented a process for end-to-end testing with the external partners, which was very successful for our Nov 2007 major release.
• Involved in the risk management process and communicated the status to the stakeholders in orderly manner.
• Managed defects using quality center and collected defect metrics. Analyzed root causes for the defects and proposed plan to reduce defects in future releases.
• Provided Daily/Weekly/Monthly status to the senior management and Ssakeholders.
• Analyzed the critical path for the projects and allocated resources efficiently to make the project successful.
• Managed UAT schedule.
• Approved and certified the application developed on web based and mainframe technologies before moving to production.
• Lead the client’s IT team of 25 members as Project Manager for the various maintenance and enhancement for wealth management portfolio.
• Prepared annual budget estimates to identify the staffing required supporting the environment.
• Participated with business teams to establish business priorities and deployed the applications needed to meet the business objectives.
• Involved in continuous process improvement of the project by coordinating software engineering and technology group.
• Involved heavily in risk identification, responsibility assignment, tracking and mitigation process.
• Monitored the progress of the project closely and evaluated performance review and team training.
• Assisted in establishing a required standard set of frameworks, guiding principles, strategic objectives and standards of software development, system integration and the infrastructure to support it. Negotiated and prioritized the projects to be included in each release. Documentation of issues, accomplishments, and lessons learned.

Confidential

Project Coordinator/Manager

Responsibilities:

• Managed a team of 10+ people for Insurance Service Office for web mainframe application where the system is designed to check coverage lapse and to provide discounts to insurers.
• Effectively managed the offshore testing team and assist in establishing a required set of guidance, standards, reviews, strategic objectives and communication plans to improve efficiently in software quality assurance, system integration and training.
• Actively managed the identification and mitigation of risks, and reported consistently back to stakeholders on risk status.
• Coordinated functional, end-to-end testing, regression testing and user acceptance testing.
• Documentation of issues, accomplishments, and lessons learned. Reported project performance-to-cost and schedule-to-cost by comparing key project financial metrics with the organization’s underlying business strategy.
• Technology environment included Test Director, J2EE, Java, JSP, Websphere, XML, JavaScript, MQ, Stored procedure, Mainframe, COBOL, CICS, DB2 and VSAM.
• Lead a team of 15 people for Insurance Service Office for web mainframe application where the system is designed to verify for automobile property Loss. Developed goals, objectives, measures, organization design, processes, activities, function and workflow and business model for the selected processes and recommended to senior management.
• Worked with business analyst and technical developers to make business functional to technology. Worked with the database group for data modeling and database design.
• Responsible for project plan, estimation, tracking and reviews. Managed project issues using test director. Coordinated all levels of SDLC to make the project successful. Planned and implemented production support.
• Deployed technologies that included J2EE, Java, JSP, Websphere, XML, JavaScript, MQ, Stored procedure, Mainframe, COBOL, CICS, DB2 and VSAM.
• Lead a team of 5 people for Insurance service office for conversion of mainframe to web application Forms order entry system.
• Involved in identifying use cases and business process flow.
• Involved in requirement analysis, design, planning, coding, testing, team management and reviews.
• Played a significant role in data modeling using Entity relation, logical and physical database design.
• Played active role in technical architecture of the project. Involved in Performance tuning of the application. Involved in root cause analysis using fish borne diagram.
• Project was developed in ASP, HTML, XML, Style sheets, JavaScript, Oracle and IIS Server.