SUMMARY

• Projects have been Technology agnostic, high complexity, emerging Technology or complex delivery on a consistent basis, large teams, (onshore - offshore resource co-ordination,stakeholders, vendors, Business), full lifecycle projects & B2B & B2C domain including Application Upgrades, Application Development & System implementation experience
• Have about 10 years of exposure to Agile Methodology - SCRUM, Kanban, SAFe, including two Agile Transformation projects
• Working as SCRUM Master / Agile Project manager managed product backlogs, providing technical clarifications on user stories, creating and reviewing product acceptance criteria.
• Trained & practiced SAFe at many projects @ Confidential & Confidential
• Have studied the SAFe curriculum of Certified Scrum Master, in the process of getting SAFe Certified

Areas of Expertise

• Enhancing Profitability Personalization, Cross-sell & Up-sell in Retail
• Providing Better Customer Experience. PIP, PLP & Check Out
• Product Information Management Stibo - STEP 4.3, STEP 6.0 & Trailblazer7.
• Enterprise Data Quality Hadoop, Big Data, Kafka, Splunk, Tableau, Data Governance, Data Quality Processes,
• Simplifying Enterprise Processes Supply side and Customer Facing
• SAP CRM - Sales, Marketing, CIC
• Mobile Enablement SMP - SAP Mobile platform SP4
• Omni-channel Enablement BOSS, BODFIS, BOPIS
• IBM Sterling OMS & Blue Martini Call Center Application
• Payment & Security Enablement EMV Cards,Credit Cards, OLTP, Data Encryption
• Cloud Migration AWS, Azure, Docker, Bitbucket, CI/CD Pipelines
• MS Suite, JIRA, Confluence Agile, Scrum, SAFe

PROFESSIONAL EXPERIENCE

Confidential, Westlake, TX

Project Manager/Scrum Master

Responsibilities:

• Maintain project status, provide weekly status reports, and other admin tasks as needed
• Coordination and facilitation of meetings
• Provide clear and accurate communication, promoting project visibility to stakeholders
• Develop, plan and maintain complex project plans schedules
• Define and validate any applicable requirements/specifications, milestones, deliverables, and success measures within the project scope
• Identify, document, and manage risks, mitigation strategies, plan activities, dependencies, impacts, escalation channels, financial budget, and detailed project
• Document and manage the resolution project issues to meet productivity, quality, and customer satisfaction expectations
• Coach, mentor, and supervise junior Project Managers
• Leads team in project planning
• Act as a subject Matter Expert on IT identified topics for systems implemented
• Establish and maintain the analytics practice, which includes definingTableau Governanceprocesses, policies, and guidelines.
• Define roles and responsibilities for managing the organization’s data in compliance with business and/or regulatory requirements.
• Participated in SAFe ceremonies, including Scrum of scrums. Used JIRA & Confluence for managing the project

Confidential, St Louis, MO

Technical Program Manager/Scrum Master

Responsibilities:

• Maintain project status, provide weekly status reports, and other admin tasks as needed
• Coordination and facilitation of meetings
• Provide clear and accurate communication, promoting project visibility to stakeholders
• Develop, plan and maintain complex project plans schedules
• Define and validate any applicable requirements/specifications, milestones, deliverables, and success measures within the project scope
• Identify, document, and manage risks, mitigation strategies, plan activities, dependencies, impacts, escalation channels, financial budget, and detailed project.
• Document and manage the resolution project issues to meet productivity, quality, and customer satisfaction expectations
• Participated in SAFe ceremonies, including Scrum of scrums. Used JIRA & Confluence for managing the project

Confidential, Westlake, TX

Project Manager

Responsibilities:

• Maintain project status, provide weekly status reports, and other admin tasks as needed
• Coordination and facilitation of meetings
• Provide clear and accurate communication, promoting project visibility to stakeholders
• Develop, plan and maintain complex project plans schedules
• Define and validate any applicable requirements/specifications, milestones, deliverables, and success measures within the project scope
• Identify, document, and manage risks, mitigation strategies, plan activities, dependencies, impacts, escalation channels, financial budget, and detailed project
• Document and manage the resolution project issues to meet productivity, quality, and customer satisfaction expectations
• Coach, mentor, and supervise junior Project Managers
• Leads team in project planning
• Act as a subject Matter Expert on IT identified topics for systems implemented
• Define roles and responsibilities for managing the organization’s data in compliance with business and/or regulatory requirements
• Participated in SAFe ceremonies, including Scrum of scrums. Used JIRA & Confluence for managing the project

Confidential, Calvert, AL

Service Manager

Responsibilities:

• Handling - both Legacy & SAP maintenance Issues with the help of team of about 12 onshore and offshore team.
• Worked as a Project manager handling SAP SD, SAP PP & SAP MM modules.
• Being part of the Major Incident Management process
• Ensuring the KPIs for the Incident tickets
• Responding to any situation which may lead to break down of the Business as Usual
• Reporting Weekly the Service Metrics

Confidential, Fountain Valley, CA

Senior Project Manager

Responsibilities:

• Handling multiple projects in HAEA. Participated in multiple projects in HAEA regarding compliance.
• Participated in identifying the Data Elements which will be impacted for complying with FCC Act & California Consumer protection Act.
• The role included co-ordinating with various Application Owners to identify the impact and outline the strategy to comply with FCC & CCPA.
• Identified the steps involved in CCPA implementation.
• Identified the gaps in the GRC policies of the company.
• Briefed the teams for the initial steps involved in the implementation for CCPA compliance.
• Managed communication to the stakeholders about the status of the project.

Confidential, Dallas, TX

Project Manager

Responsibilities:

• Facilitated teams for better creativity and tries to improve the efficiency of the development team.
• Managing the scrum process with the coordination of scrum team in Agile methodology.
• Responsible to remove the impediments for the scrum team.
• Helped product owner to make the product backlogs in good shape and make them ready for the next sprint.
• Responsible to Conduct retrospective meetings.
• Organizes and facilitates the sprint planning meeting
• Used JIRA & Confluence for managing the project

Confidential - Cranston, RI

Senior Project Manager

Responsibilities:

• Involved in all phases of software development life cycle (SDLC) in RUP framework.
• Held responsibility for creating business flow diagrams and charts for E-commerce using MS Visio.
• Created prototypes, screen mockups, and wireframes to communicate the design with clients and stakeholders.
• Worked with Storyboards to model the interactions that users have with the software.
• Wrote user requirements specification (URS) and Functional requirements specification (FRS)

Confidential, Ann Arbor, MI

Sr. Project Manager

Responsibilities:

• Conceptualized the whole program saving $4 million at the outset of the program by deciding to Build In-house rather buying a COTS Solution for Bill payment
• Validated the Business Plan and improved the business plan
• Developed a skeletal team in the beginning and the team for test marketing the concept
• Developed the banking solution pilot for the second largest bank in India
• Developed total solution capability in the transactions domain for Schlumberger.

Confidential

Program Manager

Responsibilities:

• Business Process Re-engineered Certificate of Deposit (CD) Product, with a complete software development lifecycle management for the Certificate of Deposit Product; Implemented the Sales Program and Marketing Plan for Certificate of Deposit; Responsible for Operations Team of Certificate of deposit product; Developed a Customer Acquisition Processes for a Mutual Fund; Conceptualized First Smart Card based Cash Card for Confidential using Stage-gate New Product Development methodology.
• Handled the complete marketing function for Tea Division, including planning and executing of the Tea City Brand Strategy, co-ordination between product development, production, quality control, purchasing, logistics and the advertising agency to ensure smooth brand operation; design, discuss and agree annual marketing plans.