Objective: To provide servant leadership on a strong management team.

Career Chronology:

Senior Management Consultant, Marta PMO Serving Marta Technology in a Senior Program/Project Manager role managing multiple programs and projects, including - Exchange 2010 Upgrade - Trapeze Full Suite Upgrade - Enterprise Vault Upgrade - Breeze IVR Upgrade - ArcGIS 10.1 Upgrade - Database Audit Vault Implementation for HR/Payroll, HR/Personnel, and Finance/GL

IT Director of Operations

Confidential

Served as Director of IT Services and Delivery leading the Field Support, the Desk-Side Support, the Help Desk, the IT Asset Management, and the IT School Reform Teams SRT Integration Account Management teams and, directing a Learning Technologies Manager.

Confidential

Served as de jure IT Director of Operations and Infrastructure leading the Network the Data Center the Storage, Server, and Backup the Telecomm/Voice, and, the AD/Email Collaboration/IDM teams.

Confidential

Served in a Senior Management Consulting role as de facto IT Director of Operations and Infrastructure, de facto Chief of Staff to the Executive Director and CIO, and Program/Project Implementation Delivery Management.

Confidential

Served in a Senior Management Consulting role in leading a process improvement initiative for the APS Finance Dept. working with all APS departments, including Transportation, Security, Nutrition, Facilities, Purchasing, IT, Finance and Accounting, External Programs, Title I, Educational Curriculum, School-Based Services, and Internal Audit.

Confidential

Senior Project / Program Manager

Served in Sr. Program/Project Mgt. delivery role for EDI / DITREX implementations with external customers and internal business/development matrix teams utilizing AT T's new IT-UP methodology. Also served as Program Manager for entire DITREX EDI team concurrent with serving in the Business Analyst role for several of the projects for which I also served as PM. Also served on the On Boarding Senior Delivery Mgt. team responsible for integrating new internal/external client-to-middleware applications.

Confidential

Senior Project Manager Served in project leadership role for the Holiday Inn Global Repositioning efforts, which entail total web rebranding and solution implementation for IHG's flagship brands. Served under consultative contract through Systems Engineering Services Corporation SESC .

Confidential

Senior Management Consultant Served Marta Technology department in a senior management consulting role through a management consulting company affiliated with Marta. Led the development, implementation and training of the PMO Methodology and Framework. Participated in the implementation team that launched stood up the PMO. Assisted in the configuration and integration of HP's Portfolio and Program Management PPM application with the PMO Methodology and trained the PMs on PPM as we implemented PPM.

Confidential

Senior Project Manager / Delivery Manager Served Confidential as Delivery Manager for various enhancement projects in the BellSouth.com Servicing domain. AT T merger expedited contractor staffing cut backs.

Served as Delivery Manager for various projects in AT T Web Delivery Online Markets Southeast.

Confidential

Senior Project Manager / Prime Integrator Served Confidential as Sr. Project Manager / Prime Integrator in field operations IT development and support environments for GPC's new PMO transforming an unstructured IT environment with SDLC processes and significant cultural changes, disciplines, and project/program management standards providing leadership and management over the entire SDLC, encompassing the feasibility, requirements, design, development, QA and deployment and support SDLC phases and, serving in the program and project management roles for over 50 projects in the largest BSG portfolio. GPC is a Fortune 500 company which either owns or affiliates with over 6500 NAPA Auto Parts stores.

Confidential

B2B EDI Senior Manager Served in Sr. Manager role for Confidential, managing 13 direct reports plus contract resources in 24x7 support environment.

Confidential

Senior Project Manager

Served in Senior Project Management role for Enterprise IS managing implementation of SalesForce.com CRM application for SunTrust's Business Banking line of business.

Confidential

Senior Project ManagerServed in PMO Program Management role for Request For Movement RFM project. Responsible for managing multiple RFM projects, consolidating their project plans into a master schedule, tracking planned vs. actual resource costs and working project issues. UPS cancelled RFM to cut costs.

Confidential

Senior Project Manager/Account Team DirectorServed in IT Project Manager role managing implementation of USM's proprietary software products for marketing incentives programs in select USM clients, including Graybar, Volvo, Karastan, Office Depot, Southwire, Georgia Marble, GE, Xerox, Diebold, Mohawk, Southern Company. Also served in enterprise-wide Account Team Director role at USM for EMC. Company sold IT eliminated.

Confidential

Senior Project Manager

Served in Project Manager role for Expo.com and HomeDepot.ca eBusiness projects. Responsible for project entirety, entailing feasibility project charter, project costing, project schedule development, and managing the day-to-day execution of the project through development, testing, and production turnover. BroadVision integrated eBusiness platform. Mercury Test Director integration testing defect tracking. Load Runner automated testing tool. Informix DBMS. PVCS source management. Interlock SDLC methodology. There were over 100 functional technical staff on eBusiness team.

Confidential

Senior Project Manager, Delta Technologies

Served in Release Manager / Senior Project Manager roles for Revenue Pipeline program. Responsible for delivery of all applications functionality. Served as Release Manager for Revenue Pipeline program in leadership group with matrix team of 200, with 80-100 dedicated fulltime. Reported to DL Program Director an Accenture partner and DT VP. Served as Senior Project Manager for Revenue Pipeline Applications Development group of 30 developers in an object oriented environment. Reported to DT Manager/Director of Applications. Project was completed as of 12/31/03.

Confidential

• Senior Management Consultant Served on leadership team for strategic transformation of merged wireless companies' IT functions. Reported to VP, Operations in a de facto Chief-of-Staff capacity.
• Provided leadership and support for 10 strategic initiatives 11/01-7/02 :
• Consolidation of Production Operations and Technical Support into a single IT Operations organization
• Development and implement an Enterprise Command Center ECC
• Define and document change management procedures and apply uniformly across all critical systems
• Implement adequate Technology Continuity and Disaster Recovery capabilities
• Select and implement a standardized problem management system
• Re-Engineer infrastructure to improve reliability and availability
• Improve IT Operations Readiness
• Develop and implement Help Desk improvement plan
• Construct and implement a training plan to improve technical and crisis management skills and,
• Define, measure and communicate service level metrics and performance across the organization.
• Provided implementation delivery management services for multiple projects 7/02-10/02 .

Confidential

Program Technology Lead / Senior Project Manager,

• Served in Project Management for PeopleSoft implementation project of the 7.5 Back Office and 8.1 Staffing Front Office applications leading a team of 80 functional and technical subject matter experts
• supporting Randstad IT integration of affiliates acquired through M A. Implemented production support and IT departmental standards and procedures. Responsible for Change Control implementation for all applications. Responsible for implementing Security for enterprise-wide IT infrastructure. Managed internal/external interfaces, including EDI and non-EDI. Supported Systems Integration Testing and other phases of the Systems Development Life Cycle. Reported to VP and CIO.

Confidential

• Director of Corporate Systems Directed PeopleSoft Financials team of 12 permanent and 20 contract resources. Provided vision and leadership for Corporate Systems IT Department. Executed strategy to ensure that Corporate Systems meets business unit goals and requirements. Built/coordinated technical capability within IT infrastructure and the IT Architecture team. Developed and executed technical Service Level Agreements with Business and Technical partners. Developed and executed management for operational and project budgets.
• Initiated implementation of Software Configuration Management PVCS for Financials team. Initiated change control management Tivoli for Financials team. Directed technical activities related to supporting New Products for five sites acquired through M A. Supports Shared Services functional support areas. Reported to VP and CIO.

Confidential

• IT Manager Served as Consolidation Planning Manager for conversion of front/back office applications, including PeopleSoft HRMS/Financials, Norpay Pay/Bill, and BOSS Front Office systems.
• 04/98-10/99: Served as Senior Project Manager for Core Systems Y2K Remediation.
• Managed Y2K remediation of highly customized PeopleSoft HRMS/Financials Pay/Bill systems.
• Managed 5 project managers, 33 developers, 7 Y2K consultants, 2 DBA's, and 2 project administrators.
• Created project plan and budget, identified resource requirements, managed vendor relationships, recruited and hired project team, and managed the project from end-to-end.
• 01/97-04/98: Served as Senior Business Analyst for Core Systems PeopleSoft Financials implementation.

Confidential

President/Founder

• Sub-Chapter S corp. Providing IT services, such as project management systems analysis application
• software development software package implementation marketing and recruiting for consulting firms and
• client companies. NIS contract engagements are listed in resume addendum.

Confidential

Senior Vice President

• Established IRM as subsidiary, doing business in the USA as IRM Services, Inc., and in Canada as IRM
• Northern Services, LTD, providing mgt. consulting, information technology, and information resources
• procurement services to all subsidiaries and affiliates. Provided mergers acquisition support services.
• Participated in IRM budget review and approval process. Established and staffed IT Help Desk services for
• all subsidiaries. Staffed and directed IT consulting activities enterprise-wide. Provided as certified
• resellers IT resources at wholesale costs to all subsidiaries and affiliates. Implemented project management
• time reporting standards for IRM staffs for virtual chargeback. Directed implementation of physical
• inventory software to track IT resources at each affiliate. Directed dev't. of Policy Admin. System for GSL
• reporting systems from EDS mainframe interfaces Print Shop Management System, Forms
• Management System, and Records Management System for Interform Corporation subsidiary in
• Pittsburgh Quality Information System for Pioneer Plastics in Auburn, ME Ticketing System and USAir
• Billing System interface for Chautauqua Airlines Direct Mail Marketing System for Cotton Ginny,
• Toronto and, Frequent Flyer Coupon System for travel agency subsidiary. Transmark began in 1987 as a
• holding company over Guarantee Security Life Insurance Company GSL . Bob was one of the original
• six directors on the corporate management team. By 1990, 35 companies had been affiliated with
• Transmark from various industries retail, manufacturing, travel agency, airlines, hospitality, apparel . In
• late 1990, Transmark became Landmark Insurance Services in preparation for tri-annual audit. In 08/91,
• all of Transmark's companies were seized by the Florida state insurance commissioner because the
• liquidity value of GSL's reserves and holdings fell below that required to be legally solvent.

Confidential

Systems and Programming Manager Managed an MIS staff of thirty programmers and analysts.

Confidential

MCS Senior Consultant

Skills Summary:

• Project Management: PMI/PMP, HP PPM, MS-Project 2013, Project Server, MS-Office, Visio, Interlock SDLC, Express / Express One / Prism, CMM, Niku/Clarity/ABT, Project Workbench, Agile SDLC Methodologies, Price Waterhouse System Management Methodology, PMBOK, 6-Sigma, Method/1, MPAC, Super Project, TimeSlips, TimeLine, PrimaVera, ProjTrac.
• Management Consulting Services: PMO Implementations, eBusiness EDI ERP Engagement Management Project Management Business Analysis Software Package Implementation Disaster Recovery Planning Security Maintenance, Planning, Control Financial Reporting Purchasing Materials Mgt. Data Warehouse SDLC/Waterfall, Iterative, RUP, UML, RAD.
• Client-Server: RISC 6000, Unix/Windows NT/XP, SCO, Linux, and Novell.
• eBusiness: BroadVision, .Net, J2EE
• Testing: Mercury Test Director / Quality Center, Load Runner
• PeopleSoft: Financials 5.12, 7.5 HRMS 7.01, 7.5 Front Office 8.0, Query, Application Engine, Cobol, Crystal, DMS, Mass Change, nVision, Panels, PAR files, PeopleCode, Shell Scripts, SQR/SQC, Stored Statements, and Views.
• Applications: Trapeze, PeopleSoft Fin HRMS SBT GL, AP, AR, Fixed Assets, Cash Receipts, Inventory Control, Sales Order, Purchase Order, and Systems Manager American Software Purchasing and Materials Management ADP Payroll AcctMate GL, AP, AR, Payroll Solomon GL, AP JD Edwards, Great Plains Lawson, Quotron Commercial Paper Jeffery Walker AP and, Job Accounting SMF/RMF , Goldmine, ACT, Sales Force Dot Com SFDC .
• Software: Mercator, Gentran, SQR/SQC, Cobol, C, C , Java, Assembler, FoxPro, dBase, Basic,
• RPGII/III, WSU, SAS, Adabas, RM-Cobol, Micro-Focus Cobol, CICS, Tivoli, PVCS, SharePoint,
• Documentum, Siebel, ClearCase, Hyperion, ClearQuest Change Management, Change Gear, Heat, Rational,
• Brio, Business Objects, RAD, RUP, UML, Siebel, Vantive, Remedy, VSS.
• Hardware: RISC 6K, IBM various Mainframe Mid-Range , Dec/Vax, Mac, DG, Sun, Honeywell, Wang.
• DataBase: Oracle, Informix, SQL, SQL Server, Teradata, IDMS, FoxPro, Progress, Access, RDB,
• Informatica, Adabas, MySQL.