SUMMARY:

• Accomplished Information Technology professional with a proven track record in applying client/server and database technology solutions.
• Strong technical implementation and project management experience in Healthcare, Enterprise Resource Planning and Customer Relationship Management technologies.
• Ability to rapidly identify project risk, develop action plan and drive to resolution.
• Effectively capable of managing difficult relationships by cultivating consensus and articulating complex concepts in a clear manner to bridge gaps and communicate effectively between cross - functional teams.

TECHNICAL SKILLS:

Web Languages: UNIX (IBM-AIX, HP-UX), Linux, Microsoft WindowsHTML, XML, ASP

Databases Programming Languages: Microsoft SQL Server, Access, Confidential, MySQLVisual Basic.NET, C#, PL/SQL,UNIX script languages: perl, sed, awk

Software: Microsoft Office Suite (Word, Excel, Power Point, Visio), Microsoft Project, Microsoft SharePoint, InfoPath, IBM WebSphere, OpenText Vista Plus, Interwoven Collaboration and Document Management, Legal Matter Manager, SAP, Siebel, People Soft, Business Objects, Crystal Reports, Clarify, K2.NET, HP-Mercury IT Governance, Lotus Notes, Toad

PROFESSIONAL EXPERIENCE

Confidential, Alpharetta, Georgia

Upgrades Project Manager

Responsibilities:

• Project managed deadlines for up to 15+ simultaneous Horizon Clinical and Paragon upgrade projects, each averaging over six months duration and approximately $650K to 1M in contract value.
• Managed 500 man hours of effort for the technical assessment and prerequisite phases of each project by leading in planning project scope, deliverables, timelines, issue management, risk mitigation, and resource planning and prioritization of 12+ staff upgrade projects totaling 2,300 hours within budgetary and scheduling constraints. Adhered to standard SDLC Waterfall methodologies for all upgrade projects.
• Led weekly upgrade project kick-off and status meetings with McKesson and customer contacts at all organizational levels including “C-Suite” players (CEO, CFO, and CIO). Kept all key stakeholders informed through project progress reports to marginalize risk, lower project cost and increase quality.
• Performed essential project management activities such as developing project metrics and SharePoint scorecards for upper management review, managing project plans, resource allocation, and contract oversight, monitoring project budgets and forecasting (utilizing SAP and Business Objects), time approval, while reporting and communicating project status to upper management on a weekly basis in order to achieve desired project objectives, goals and results.
• Researched and analyzed monthly accounting unrecognized income backlog reports for clinical upgrade projects which resulted in an ascertainment of potential revenue ranging from $90K to $150K.
• Created clinical hardware architecture Microsoft Visio diagrams to present upgrade hardware and software recommendations that resulted in customers lowering total cost of ownership by 15 to 20%.
• Audited Inside Sales department hardware and service contract drafts for omitted upgrade services which resulted in increased revenue opportunities.
• Provided weekly updates concerning project risk and scope deviations to change control board.

Confidential, Norcross, Georgia

Systems Analyst

Responsibilities:

• Designed and installed HP-Mercury Project Management and IT Demand Management workflows.
• Developed a Microsoft InfoPath webform that utilized web services built with Visual Studio C# for processing employee yearly performance reviews across all Unisource departments.
• Built a support model diagram for establishing the support structure used by Support Services Group.
• Developed an automated process for compressing and archiving captured Quest Vista Plus reports.
• Installed, configured, administered and supported Corporate Services vendor business applications.
• Created SQL based, custom budget reports using Crystal Reports for the Legal Department.
• Directed all aspects of project planning / delivery for separation of Quest Software (Open Text) Vista Plus report distribution and Legal Matter Management systems from Georgia Pacific.

Confidential, Atlanta, Georgia

Technical Consultant

Responsibilities:

• Implemented Confidential Software 8.0 e-Business environment and applications.
• Installed Confidential Software Human Resource (Payroll) Suite on Windows 2000 Server Technology.
• Conducted Confidential 8i installation and tuning for various database/server platforms.
• Taught Confidential Upgrade and Administration Workshops to multiple Confidential Software clients.

Confidential, Atlanta, Georgia

Principal Consultant

Responsibilities:

• Conducted integration and quality testing while tracking bug issues for Confidential CRM Suite of products: iStore, Confidential Scripting, and Confidential Service for Communications.
• Tested iStore and scripting functionality with developed test scripts. The type of tests that were performed: integration, performance, and regression testing at system and integration level.
• Monitored system performance, tuning applications and database objects, batch job management, and maintaining user roles and privileges.
• Upgraded and installed Confidential 8i database instances, Apache webserver, Jserv, Forms server, Report server on several UNIX and LINUX systems.
• Implemented Confidential Customer Relationship Management (CRM) 3i/11i Call Center applications for inbound and progressive outbound dialing.
• Prepared and developed test plans, and test scripts for certification of the Confidential Predictive 3i product against the Avaya G3i/r switch.
• Designed and Installed a Call Center database by merging various call list, accessed by Confidential Campaign Plus software for progressive and predictive dialing capabilities.

Confidential, Atlanta, Georgia

Technical Advisor

Responsibilities:

• Accomplished in maintaining a 90% billable rate on all client implementations that required travel.
• Installed and upgraded Confidential Insight II Business Management Systems on NT, UNIX, LINUX and AS/400 platforms. Configured the system so that the Confidential Software applications (HR, Financials, Procurement, Supply Chain Suites) properly interfaced with the third party relational database ( Confidential, DB2, Sybase, SQL Server, Informix).
• Migrated and converted Confidential flat file tables containing data mapped to various databases.
• Performance tuned Confidential 8i databases to more efficiently work with Confidential Insight Environments.
• Configured the Apache and Microsoft IIS web servers with the (LOGAN) Confidential Online Graphical Navigator database engine.
• Taught Confidential Insight environment and applications functionality to clients.

Confidential, Atlanta, Georgia

Technical Implementation Analyst

Responsibilities:

• Implemented Clinical Nursing Care Product (Care Manager) at various prominent Healthcare clients.
• Accomplished a 99% billable rate on all client technical implementations.
• Built various vendor servers, including HP, IBM, and DG. Installed and configured operating systems and software. Setup LAN based connections in a TCP/IP network environment.
• Developed UNIX and LINUX shell scripts for disk and file system configurations on multi-vendor O/S platforms.
• Wrote backup UNIX and LINUX shell scripts to provide significant cost savings to Healthcare clients.
• Implemented fault tolerant and high availability HP Disk Array environments with multiple AutoRaid configurations.
• Configured hard drives (SCSI and EIDE), tape drives, Digiboards, MUXs, printers, and network adapters.
• Installed multiple wireless control modules using Baynetworks Xylogics terminal servers as well as access points to connect to the clients existing ethernet wired LAN. Configured Proxim hand held wireless devices.
• Performed UNIX administration on various platforms (HP, AIX, SUN, DG). Created users, reset passwords, reset ports, configured tape backups, and executed backup restores.