SUMMARY

• Results - driven Project/Program Management, Release and Change Management, Analysis & Design with demonstrated record of achievement at overseeing all facetas of the project life-cycle, while maintaining the company’s business strategy and vision and 8 years IT experience in leading and delivering IT projects as SAP Project & Release Manager.
• Experience leading distributed teams located in multiple time-zones and in complex environments and onsite-offshore delivery model.
• In-depth knowledge of Project Management SDLC methodologies (Waterfall, Agile/SCRUM),RAD and Business Analysis practices, planning, scheduling methods, and tools.
• Responsible for the delivery of projects within budget and in a timely manner whilst meeting consistent high standards of quality, producing project deliverables.
• Ability to manage projects from planning through execution/completion, implementation, maintenance and operation of multiple projects in a fast-paced, time-sensitive environments.
• Develop and maintain project plans, resource utilization schedules and budget materials for multiple simultaneous projects and operational activities.
• Coordinate and drive project activities to deliver required functionality on time and within budget.
• Closely monitor project resources, tasks, risks and milestones. Make course corrections when necessary using defined change control procedures.
• Provide accountability for the financial management and budgeting process for projects,analysis, measurement, and governance.
• Excellent communication skills both written and verbal.
• Have worked as Project Manager & Technical Delivery Owner (TDO) on different Project Ventures involved with multiple SAP Functional areas like SAP SCM, SAP FI/CO, SAP MM, SAP SD & SAP HCM,SAP CRM et-al.
• Have worked with Clients on Insurance & Banking sector, Oil & Gas, Mining& Metallurgy industry & is conversant in Utility and Smart Energy sector.
• Exceptional interpersonal communication & problem solving skills. Strong documentation and reporting skill using which he has effectively communicated with clients at all levels of management.
• Proven track record in increasing productivity, quality, and customer satisfaction.
• Proven record of achievement in Release management and program management with strong project management skills.
• Diversified functional and technical experience in full (SDLC), quality management, performance improvement, process reengineering, change management, global implementations, and production support of various Applications.
• As a Project Manager worked with Functional consultants & their respective Leads in different functional segments like Finance, Sales & Distribution, Plant Maintenance & have covered different Industry Verticals like Insurance Sector, Oil & Gas, Mining & Metallurgy segments et al.
• Worked with Leads from Financial domain, Retail, Supply Chain & CRM Functional areas from SAP Project Manager’s perspective.
• He has handled clients & have worked with Global Ops Team & Service Delivery Managers across almost all important geographic areas like NA ( US ) EMEA ( UK & Finland ), AUS & Brazil .
• Completed 35PDU Hrs of PMP Training from a reputed institute & going ahead to get PMP Certified shortly, also going through Certified SCRUM Master study & training.
• In his career he was involved in Project Quality review meeting & billing, also worked as a Change Manager and have chaired various CAB Calls & participated in WAR (Weekly Action Review) Room meetings. Worked on Managerial roles in SAP Incident & Change Management Team
• Arjun was involved in resourcing & Project Management of all the Project related Enhancements that hits the Production Landscape monthly basis. The Project runs on Agile~SCRUM Project Methodology.
• Conversant with Microsoft PM Tools like MS Visio & MPP.
• Have worked on PM Tools like HP PPM ( Project Portfolio Manager ), Version Forecaster,Gameplan & have done daily task status updation by team on ALM systems like Jira/RTC to provide transparency on product and sprint backlogs.
• Decisive, energetic, focused team leader/player who leads high-performing teams through implementing change and improvements.
• Has gone through additional job responsibility of a SCRUM Master in the Agile Project for close to 1.5 years.
• Facilitating teams in making appropriate commitments through story selection and task definition.
• Leadership and command skills with a strong presence and the ability to “rally” a project team.
• Ability to thrive in a fast paced environment, across multiple and diverse business and systems groups and participate in continual process improvement.
• Ability to understand technical systems documentation and interact with systems resources.
• Previous experience or knowledge of TDD (Test Driven Development).
• Conversant with Software Engineering Process Group (SEPG) guidelines based on which software system development & maintenance can be done in most reliable way through which product quality can be improved.

PROFESSIONAL EXPERIENCE

Confidential, New York City, NY

Project / Program Manager /Scrum

Responsibilities:

• Led a diverse group of cross-functional/cross-cultural team members through all SDLC (Waterfall/Agile) phases starting from project initiation to project closure
• Developed Project Management Plan - including subsidiary management plans for Risk, Requirement, Quality, Communication, Change, and Process Improvement
• Worked closely with BA ( Business Analyst ) Team in Project requirement gathering & analysis.
• Created Baselines for triple constraints (Scope, Schedule, Cost), and planned for risk mitigation strategies
• Established Change Control Board (CCB), and managed project changes to the baselines/requirements (following Integrated Change Control processes) as well as kept all parties informed on the status of change requests
• Applied Project Management best practices, tools, techniques, and methodologies that had resulted in project being executed and completed successfully - meeting scope, schedule, and budget expectations
• Extensive experience in Release/Change Management, Project Management, Business Process Modeling, Business Requirements, writing technical specifications, Complete Software development life cycle (SDLC),
• Work on the release timelines, milestone, Steering Committee presentation prior to G0-Live
• Responsible for risk management by identifying the potential risks in advance, proposing mitigation plans and securing management sign off.
• Co-ordinate with multiple teams as a service provider for End to End Period Close activities which includes opening of General Ledger for the next month and closing of General Ledger for the current month
• Facilitated the Infra Support and preparation of High Level Execution Plan with multiple scenarios and Reconciliation / Validation of data and reports
• Providing approvals at various steps to the project teams based on the execution plan, scope, deliverables, pass/fail rate of the test cases in QC and mitigation plan
• Involved in release management of various releases and project management methodologies like traditional Waterfall, Iterative, Hybrid and Agile methodologies
• Conduct one to one workshops with the Project Manager and Project team to develop the high level functional and non-functional requirements, this includes identification of the project in-scope deliverables, creation and update of the Project Charter
• Ensuring the appropriate metrics, resource planning and program management methodologies are applied to drive success.

Confidential

Project Manager & Technical Delivery Manager

Responsibilities:

• Responsible for Ab-initio ETL Development Delivery for the insurance Team by coordinating with the DEV & Test Lead & other Key Stakeholders: Analyzing client requirement, formulating new business concept and providing business and cost proposals for client approvals.
• Responsible for Scope management, Issue and Risk management, Tracking and Analyzing Project performance.
• Extensively used MS Project 2007 and MS Project Server to effectively plan, monitor and track the project and monitor Earned value metrics.
• Project Status reporting, controlling changes, work deliverables priorities for the project.
• Involved in the preparation of monthly milestones, quarterly metrics report and reviews of project deliverables. Managing the demand clearing process for the infrastructure.
• Responsible for the review, analysis, and evaluation of processes, systems, and user needs for the project based on the overall business plan of the enterprise.
• Develop an Executive Project Review Report (EPR), to present the current status of the project to the Enterprise Executives, this report measures the various quality metrics and helps analyze the funding levels for the subsequent project phase.
• Involved in the Release management and facilitation of analysis workshops, the selection of the most effective solution and the definition and management of User Acceptance Testing (UAT) to ensure enterprise operational and IT deliverables are met the requirements of the enterprise.
• Involved in planning, organizing and conducting detailed management analytical studies to define problems, identify deficiencies and improve solutions which impact the enterprise’s effectiveness, and provide the basis for management decision.
• Create output formatted extension file in order for the created dimensions and metrics to be properly displayed in the reports.
• Comply the resource requirement in the HP PPM Tool & distribute the Hrs estimate to respective resources & broadcast the same to respective Resource groups.
• Track the Project progress in HP PPM & Gameplan tool, make the MPP Milestone entry in adherence with the Release Calendar.
• Worked closely with Business Analyst Team (BA Team ) in capturing requirement & formulating story point in story board .
• Worked with BA & BA Leads in requirement analysis using Rally Tool to estimate how much effort is remaining to complete a task Vs how much is available & how roadblock / deadlocks can be removed or mitigated.
• Get the Project entry noted in Version Forecaster tool.
• Track the Project for UAT & MO Sign off.
• Ensure that the delivery happens in adherence to timeline & individual resource labor hrs estimate.
• Worked as a SCRUM Master & key intra/inter team communicator for an Agile Project involving standardization of non-standard Ab-Initio ETL codes to fit with the newly developed standard environment.
• Track the Project to closure & close the loop by updating all the tools & ensuring all the stakeholders of the Enhancement Project are well informed of the delivery deadlines & completion report.
• PM Tools used: - HP Project Portfolio Management (PPM), Game plan, Version Forecaster, MPP for Milestone Data entry.
• Trained SAP Enterprise Mobility Syclo to 5 new members of his Team who have earlier experience in Android & IPhone apps Development.
• Made training materials covering both the Admin as well as Development perspective on SAP Syclo to train junior colleagues.
• Conducted online web sessions on Syclo Mobility & prepared many documents & presentation slides
• Arjun & his Team has successfully delivered Target on 2 critical Syclo Work Manager Use Case Scenarios on Preventive Maintenance & Breakdown Maintenance.
• Have build multiple assets in SAP Mobility Syclo & others for future work for PoC for client bidding
• Instrumental with resource Bucket concept in delivery of multiple assets in short time.
• Earned Confidential ’s most coveted & prestigious award the ACE ( Confidential Celebrating Excellence) award for Team building & Technical Asset development activity.
• Have worked closely with SAP SCM,FI/CO,SD,SAP HCM Consultant Leads & team members as in SAP Project Manager role.

Confidential

Project Lead

Responsibilities:

• Managed and delivered multiple projects successfully on time, on budget, with highest quality, and high level of customer satisfaction.
• Involved in defining project scope and identifying business rules by interacting with stakeholders and users through Surveys and Brainstorming sessions
• Managed and supervised technical team of SAP Basis Consultannts working in the field of SAP Mobility Emerging Technology and other roles; managed technology, and production to meet clients' needs and deadlines.
• Handling contract discussions through all phases to signing and eventual completion of projects.
• Accountability to clients as escalation point to help mitigate risks on projects
• Ensuring client standards, checklist and best practices are followed within the team.
• Closely worked with the Management and was responsible for Effort estimation and Scheduling, Scope management, Issue and Risk management, Tracking and Analyzing Project performance.
• Did the Project Status reporting, controlling changes, work deliverables priorities for the project.
• Involved in the preparation of monthly milestones, quarterly metrics report and reviews of project deliverables.
• Delivered IT Service Management (ITSM) solutions based on ITIL that focus on the people process, Technology and Information perspectives of providing integrated organization wide business solutions the IT infrastructure. This includes all aspects of ITSM best practices and methods from analysis, through architecture and design, to planning, implementation, and support.
• Prepared multiple process docs in the above subjects in the area of SAP Emerging Technology.
• Have checked installation of HANA DB & configured HANA Studio & Client, also did user creation & Schema maintenance on HANA along with the SAP Basis Team.

Confidential

Project Team Lead

Responsibilities:

• Managed and delivered more than 5 projects successfully on time, on budget, with highest quality, and high level of customer satisfaction.
• Developing strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products, and process and revenue streams.
• Involved in gathering requirements and attended brain storming sessions with users and customers.
• Documented the user requirements Analyzed and prioritized them and converted them as system requirements that must be included while developing the software.
• Managed and supervised technical team of developers and other roles;
• Managed technology, and production to meet clients' needs and deadlines.
• Worked in the area of SAP Mobility (Syclo).Installation, configuration, monitoring & support of Syclo Agentry Servers.
• Went through study & research on HANA & Cloud Computing. Prepared multiple documentations on both Syclo & Afaria & have also conducted Webinar sessions across Confidential .
• Involved with the team is Daily Troubleshooting & Health check of Syclo Work Manager & Service Manager.
• Ensuring client standards, checklist and best practices are followed within the team.
• Closely worked with the Management and was responsible for Effort estimation and Scheduling, Scope management, Issue and Risk management.