SUMMARY

• Decisive, results oriented IT professional with 15+years of experience in various software environments ranging from small businesses to Fortune 500 companies.
• Professional experience involves all aspects of software development with key emphasis on web applications, client installs, ecommerce applications, and SAP applications with focus on HealthCare, Financials, Logistics, Retail and Manufacturing Industry verticals.
• Experience in Agile process to plan, create and manage the backlog items and organize scrum meetings
• Good understanding of QA methodology and Software Development Life Cycle (SDLC)
• Expertise in both Manual and Automation tools like HP Quality Center/ALM, QTP/UFT and Selenium on TestNG framework.
• Experienced in implementing Testing Center of Excellence (TCoE) principals across the enterprise including Automation Best Practices, Mobile Testing, web and manual testing.
• Successfully managed timelines, deliverables, resources as well as different sized QA teams including onsite - offshore team structures.
• Extensively performed Manual Testing Integration, Web services, Functional, Performance and Regression.
• Experience in generating Master test plan, Test strategy, Test Design and Test Data
• Hands on SAP testing experience with various modules in R/3 ECC like SD, FICO, CRM, APO and Enterprise Portal.
• Experienced in identifying risks and develop mitigation strategies.
• Experience in client facing role.
• Experienced in automated Testing-using Selenium, Quick Test Pro and Worksoft Certify.
• Extensive use of defect tracking tools like SFDC and Mercury Quality Center/ ALM.
• Experienced in conducting Kickoff, triage meetings, daily and weekly status meetings.
• Implementing best practices, strong team building and mentoring skills.
• Experience in managing 15 +onsite and offshore teams including assigning tasks, conducting QA team meeting, status reporting etc.
• Certified Project Management Estimator and Health care fundamentals
• Good interpersonal skills, commitment, results oriented and hard working.

TECHNICAL SKILLS

Testing Tools: Mercury Interactive Tools - SFDC, Selenium, QUICK TESTPRO 10.0 QUALITY CENTER 10.0 and Work soft Certify 8.4 ERP SAP R/3 ECC 6.0

Databases: ORACLE 10g/9i, SYBASE 8.0, MS SQL SERVER 2000, and MS ACCESS

Languages: C, C++, C#, JAVA, SQL, PL/SQL and TSL.

Modeling tools: UML, RATIONAL ROSE and MS VISIO

Project Management: MS Project

Scripting Languages: UNIX SHELL, PERL, JAVA SCRIPT and VB SCRIPT.

PROFESSIONAL EXPERIENCE

Confidential, Irving, TX

Project Manager TCoE /Advisor

Responsibilities:

• Extensive knowledge on health insurance and PBM domain which includes member eligibility, Utilization Management (UM) edits, accumulations, Pharmacy networks, pricing, formulary, prior authorizations, Transition Fill and client benefit setups for Med D and Commercial business.
• Involved in Requirement gathering and defined Test Strategy for the project.
• Creating Master Test Plans for End to End and System Testing for CVS Care Mark Adjudication Platform.
• Responsible to develop End to End and System Test cases by coordinating with Business and Project QA Teams from multiple upstream and downstream applications.
• Extensive experience in Defect Management, conducts defect Triage meetings with all stakeholders (Developers/Analysts) to prioritize defects and come up with build schedules for the defects reported.
• Led process improvement projects to reduce test times, integrate new tools and manage key tasks
• Mitigated QA risks including escalation to senior leadership, and collaborated with cross-functional teams to ensure testing quality.
• Ensured delivery team remained on track and on schedule to provide functionally tested software within the agreed upon timeline using the Agile software development project lifecycle.
• Extensive experience managing multiple complex projects meeting the client deliverables on time with quality with the scope intact to maintain and established client relationship.
• Created and conducted quality assurance reviews, developed and delivered weekly status report to executive management, incorporated Quality Assurance into all product design, implementation and release activities.
• Managed resources, deliverables, schedules and costs for multiple ongoing projects, allocated resources, set up goals, objectives, timelines, monitored budget accordance with program and organizational roadmaps.
• Mentored and managed a team size of 15.

Environment: AS/400, DBU 8.0, PBM, People Safe, SFDC, Mainframes, Agile Methodology, SharePoint, MS Project.

Confidential

Associate Manager QA

Responsibilities:

• Accountable for the quality of test services during all stages of SDLC
• Project Effort Estimation including resource planning, deliverables and team skills.
• Understanding the requirements and conducting knowledge sharing sessions.
• Created scenarios and test cases for the entire child support case management ( Member address, Acknowledgement of Paternity,Asset screen, Insurance, Licences, Victims of Family Violence, Interstate etc,) and executed.
• Developed and implemented Test Plans adjusting test strategy to the requirements of the particular product release.
• Documented test cases for Functional and Regression using Selenium IDE and created Scripts in selenium --RC by using Java.
• Worked on Continuous Integration Testing using Jenkins to execute the automation scripts using Selenium.
• Responsible for Test Management tasks in RTC including Managing Requirements and Test Plan
• Responsible for System Integration and Regression testing by coordinating with Business and Project QA Teams from multiple upstream and downstream applications.
• Review, interpret, analyze and contribute to software program specification documentation in order to prepare comprehensive UAT testing efforts (plans, cases, scripts and training documents).
• Expanded the use of test management and test execution tools to improve tester efficiency, reliability, and repeatability.
• Soap UI tool for testing web services and validated XML files written from web services.
• Conduct daily meetings with QA team to track QA task progress, mitigated risks, took corrective actions, resolved issues with parties involved and escalated as needed.
• Mentor/Manage other QA team members on technical skills, best practices and business domain expertise.
• Chair defect review meetings with project team stakeholders to discuss issue found during testing and their current statuses.
• Project status report to management on regular basis
• Hands on testing experience on the application along with the team members to keep lines of communication open to provide regular feedback and corrections timely.
• Supervised a team of 11 and acted as QA point of contact for the cross-functional teams.

Environment: Selenium IDE, Selenium RC, RQM, SQL Server, SOAP UI, Windows XP Professional, MS Project, MS Office Suite, Outlook Express, UML, DB2, XML, and Java.

Confidential, Richardson, TX

Sr. QA Lead/Onsite Coordinator

Responsibilities:

• Knowledge on health insurance and PBM domain which includes member eligibility, Utilization Management (UM) edits, accumulations, Pharmacy networks, pricing, formulary, prior authorizations, Transition Fill and client benefit setups for Med D and Commercial business.
• Involved in Requirement gathering and define Test Strategy for the project.
• Creating Master Test Plans for End to End and System Testing for CVS Care Mark Adjudication Platform.
• Responsible for Test Management tasks in Quality Centre including Managing Requirements, Test Plan and Test Lab Modules.
• Responsible to develop End to End and System Test cases by coordinating with Business and Project QA Teams from multiple upstream and downstream applications.
• Expert on AS/400 Database Utility (DBU) to access files, query/insert/update records in physical file.
• Proactive role in the projects, initiated daily defect resolution and status calls for both SIT and UAT.
• Conducts defect Triage meetings with all stakeholders (Developers/Analysts) to prioritize defects and come up with build schedules for the defects reported.
• Responsible for generating and reporting Release Test Progress Reports to QA teams in adjudication platform and to CVS Management using Quality Center
• Managed 15 + resources both offshore and onsite on multiple projects.

Environment: AS/400, DBU 8.0, PBM, People Safe, QC10.0, Mainframes, JCL, Agile Methodology, SharePoint, MS Project.CTE (Client Testing Environment).

Confidential, Austin, TX

Sr.QA Lead

Responsibilities:

• Owns test plan and documentation that communicates the standards and procedures of QA teams.
• Developed and implemented Test Plans adjusting test strategy to the requirements of the particular product release.
• Interaction with users and the client to understand the requirements and concerns over existing system to identify system improvement points and conducting knowledge sharing sessions.
• Tested OTC end to end scenarios in SAP SD.
• Integration testing with other modules of SAP FI, CO & PP.
• Developed, enhanced, and maintained automated testing scripts using QTP for smoke testing and regression testing for SAP and Non - SAP applications.
• Responsible for Test Management tasks in QC including Managing Requirements, test Plan, defect reporting and tracking.
• Expanded the use of test management and test execution tools to improve tester efficiency, reliability, and repeatability.
• Conduct daily meetings with QA team to track QA task progress, mitigated risks, took corrective actions, resolved issues with parties involved and escalated as needed.
• Mentor/Manage other QA team members on technical skills, best practices and business domain expertise.
• Chair defect review meetings with project team stakeholders to discuss the issues found during testing and their current statuses.
• Project status report to management on regular basis
• Tested different modules along with the team members to keep lines of communication open to provide regular feedback and timely corrections.
• Supervised a team of 10 and acted as QA point of contact for the cross-functional teams.

Environment: ECC6.0, FICO, PP and MM, QTP, Quality Center, SQL Server, Windows XP Professional, MS Project, MS Office Suite, Outlook Express, UML, DB2, XML, and Java.

Confidential, Plano, TX

Test Lead

Responsibilities:

• Developed, reviewed and updated Test Plans, Test Matrix, Test Scenarios, and Test Cases for the entire application.
• Tested iPhone & Android physical devices, Firefox browser with user agent installed and on iPhone & Android simulators (mobione & Android SDK).
• Conducted walkthroughs on Test plan, BRS, SRS docs, Test Scenarios and Test Scripts with the team.
• Implemented best standards and practices throughout the QA life cycle.
• Validated, prioritized test functionality for manual test team and identified data driven automation areas for automation team.
• Mentored team on application functionality and Inspected test coverage for SIT and UAT test cases on weekly builds.
• Worked closely with developers to resolve the issues and understanding the functionality.
• Reported and tracked issues/defects, created test sets and test folders hierarchy in Quality Center.
• Managed 10+ offshore and onsite team members, tracking the testing status and reporting to Management on Testing Progress.

Environment: J2EE, Oracle, ATG commerce server (BCC), QTP10.0, QC10.0, iPhone & Android physical devices, Windows 7.0, Firefox browser (user agent).

Confidential, Memphis, TN

Test Lead

Responsibilities:

• Participated in Business and Technical Requirements walk-through and analyzed Requirements. ;
• Used Agile Methodology to ensure the new features meet the requirements. ;
• Created Test strategy and Test plan and Conducted walkthroughs on Test plan, BRS, SRS docs, Test Scenarios and Test scripts with the team ;
• Created roles and responsibilities and assist in establishing testing logistics and Provide input to test schedule. ;
• Co-ordinated cross-functional QA efforts, driving quality practices into work products throughout the lifecycle of the project. ;
• Build scenarios and involved in execution for both System and UAT. ;
• Mapping of Test Cases and Requirements was done in QC and generated Requirements Traceability Matrix (RTM). ;
• Conduct Defect Triage meetings with all stakeholders (Developers/Analysts) to prioritize defects. ;
• Conducted daily meetings with QA team to track QA task progress, mitigated risks, took corrective actions, resolved issues with parties involved and escalated as needed. ;
• Responsible for generating and reporting Test Progress Reports to QA teams in adjudication platform and to First Tennessee Management using QC. ;
• Served as Lead across all teams (Managed 7 + team both Onshore & Offshore) distributed development, delivery and support model.

Environment: HP QC, SOAP UI, Java, J2EE, C#, XML, Oracle, TOAD, SQL Navigator, Mainframes, Windows 8, UNIX, XML Spy, Microsoft Compact Framework, C#, and MS Office.

Confidential, Memphis, TN

Lead QA analyst

Responsibilities:

• Assisted in the development of CHRONOS test approach - planning, scope, resource assignments, and schedules.
• Executed Test Procedures Manually for Modules like RDA, Error Correction EC and MMA.
• Used Web Based Change Request System for defect tracking and reporting, also followed up with the development team to verify defect fixes and updated defect status.
• Created Intelligent Scripts that were capable of controlling the flow of automation based on external conditions.
• Used parameterization for using various data to test the application.
• Enhanced scripts by keeping standard, bitmap and database checkpoints using Quick Test Pro.
• Performed data validation using SQLs in TOAD and Sybase to check the result set of GUI with the database for quality and quantity of data.
• Produced timely Testing Metrics and Summary Reports for project management and the quality assurance manager throughout testing life cycle.

Environment: Quick Test Pro 9.0/8.2,Test Director 8.0, Java2, J2EE, Servlets, Web logic Server 7.1, Oracle9i, Sybase8.0, IBM Mainframe, TOAD, Putty, UNIX (Sun Solaris7.0), Lotus Notes/Domino.

Confidential, TN

Tester (SAP)

Responsibilities:

• Worked closely with functional and development team to gather integration and technical test requirements
• Involved in documenting Test Plan, Test Cases and Test Procedure using Business requirements document and Functional requirements document of the system.
• Created Test Scenarios and Test Cases for all the modules.
• Identification of Test data and validation of Test environment.
• Manually tested CRM Middleware Delta Download (Synchronization) for changes made in ECC Customer Master.
• Manually tested ability loading of Business partners, Contract persons, Prospects from legacy to SAP CRM System.
• Conducted entry validation tests on all the online Applications - both positive and negative Tests.
• Recording of various tests and stored in the database for reusability.
• Involved in all stages of Testing which includes Functional testing, regression testing, integration testing, and User Acceptance Testing (UAT).
• Involved in Data Migration testing and checked the validity of the data.
• Reporting of bugs using Test Director.

Environment: SAP ECC 5.0, Quick Test Pro 8.0, WIN NT, TESTDIRECTOR7.0, VB Script, Java, J2EE, Web logic Server 7.1and ORACLE8i.