SUMMARY

• Forward - looking, results-driven Strategic Program Manager and Seasoned Business - IT liaison with 15 years of extensive experience in Program/ Project Management, IT Roadmap Planning and Execution, providing Consulting Services to client engagements delivering successful large scale/ multiyear market-defining services and carrier-grade next generation IT& Customer Experience solutions
• Domain expertise in CRM, Energy(Oil & Gas - Exploration & Production, Hydrocarbon Accounting),Portfolio Management (Financial Securities and Bonds), MES - Manufacturing Execution Systems &Supply Chain, SPC - Statistical Process Data Collection & Processing, MRP - Manufacturing Resource Planning
• Synergy of successful IT Project management and consulting experience with a complimentary skill set in leading end to end Business solution development, Mobile based IT solutions that drive revenue generation and generate cash flow
• Stellar in conceptualization, program management and delivery of software solutions with expertise in managing wide range of project types and methodologies - Development (Waterfall, Agile), Operational Support, Re-engineering, Maintenance and Migration projects
• Led large scale change initiatives and facilitated business transformational activities to align Business &IT and to improve speed, cost, effectiveness and delivery of strategic projects that drive revenue
• Developed and implemented best-practices to formalize project management processes, software development lifecycle methodologiesandbusinesses processes that are practical, efficient and focused on results
• Successfully drove large scale project and program implementations in complexIT environments with full life cycle responsibilities including managing scope, cost, and schedule from initiation through closure
• Developed proposals,statements of work,and vendor contracts, to define solution, scope, budgets, schedule and other key project indicators critical to the success of the project
• Facilitated business transformational activities including strategic planning, business process reengineering, process mapping and organizational design efforts
• Developed and implemented performance management solutions using scorecard metrics and dashboard reporting to drive higher productivity, efficiency and quantifiable improvements at the project and program level
• Proven ability to set strategic direction, executing to plan, optimize operations, and develop and lead high-performing teams
• Conducted post implementation reviews to evaluate the effectiveness of the process and determine lessons learned to integrate into the future process and training programs
• Built productive relationships with client executives and management focused on ensuring satisfaction levels are defined and met through quality reviews and service agreements
• Experience in leading global multiyear transformational programs, business unit management, operations and IT management consulting practice with financial responsibilities, staff development, including training, coaching and performance evaluations
• Possess strong management and leadership skills with a proven track record of building a development team that grew to $10 million including managing a team of 60 global staff consultants and a management team of 4senior managers
• Responsible for recruiting new hires, mobilizing engagement teams and managing utilization
• Responsible for managing practice operations, business development including budgeting, costing, billing and reporting of performance - weekly, monthly and quarterly cadence

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Sr. Project Manager / Agile Program Manager

Responsibilities:

• Management of program / project scope on strategic business objectives liaising with business stakeholders to ensure timely and accurate execution of complex projects that are key initiatives for the organizational growth, build solutions that deliver business value enhancing customer service and Voice of Gamer (VOG) feedback
• Managed the development & support teams for the applications that allowed CE advisors to effectively resolve customer's issues thru multiple channels of support (chat, phone, email) to through the customer facing web portal/support communities
• Responsible for effective customer communication and review project proposals to determine goals, time lines, develop shorter work plans and devise an efficient game plan for a wonderful gamer experience.
• Ensured continuous delivery of quality service within managed business systems thru continuous monitoring and feedback/feature requests
• Managed the overall client engagement with EA business and IT leadership - status reporting & stakeholder communications, contract & SOW negotiations, single point of contact for all escalations, conflict & issue resolution, risk and resource management

Tools: / Methodologies used: Agile / SDLC Project Management, Salesforce CRM, JIRA

Technology: AWS, SFDC cloud, MySQL, Java, Microsoft.Net

Confidential, Houston TX

Project Manager

Responsibilities:

• Executed a number of sub-projects as part of global implementation of GIS to enhance the ability of viewing maps in a more efficient and consistent manner
• Provided practitioners at all levels with the right data at the right time so that decision-making is no longer done solely by viewing a map but instead is based on expert knowledge embedded within spatial processes allowing for multi-criteria decision-making in a well-defined manner
• Worked with senior level executives, management and project team members to identify challenges, gaps and improvements needed in Data Management and recommended appropriate solutions increasing the process maturity level of the organization.
• PMO responsibilities include working closely with the PMO lead to provide inputs for the Governance meetings, adhere to the Confidential CVP Processes, defining the organizational structure and IT governance, and establishing processes from business planning to post-implementation.
• Consultant for projects within the track leading the activities around solution requirements specification and solution selection by engaging with the business and other stakeholders

Tools: used: ArcGIS Suite of Products, Oracle 11g, Quest Software, MS Project

Confidential, Houston, TX

Project Manager

Responsibilities:

• Provide Project Management & IT Governance support by assessing the quality of deliverables and resolving issues to ensure delivery to the project plan and budget. Provide weekly status reports to report on the development progress to Business /Application Owners
• Upgrade EC (energy components) software to the latest versions for all assets within the constraints and guidelines defined by the global rollout plan. Created a standardized local historian architecture that deploys asset specific PI software in a uniform configuration, unified production data validation and workflow.
• Facilitated two-way messaging between EC and SAP PRA (production revenue accounting) to ensure that the key business objective month end closing is more effective. Created integration and reporting infrastructure that allows for seamless federated data
• Turned customer feedback into user requirements for the PIN (Production Information Program) revolving around the establishment of a unified and flexible platform for data acquisition, production monitoring, reporting, allocation and hydrocarbon accounting
• Developed business case justifications and cost/benefit analyses for technology spending and initiatives.
• Defined requirements for new process and technology implementations, deployment planning and decommissioning.
• Worked with stakeholders on business requirements and delivery goals of assigned customer projects, partner with cross-functional stakeholder to frequently communicate project progress, status and escalation in issue resolution.

Tools: / Methodologies used: Program and Product Management, KPI’s, SWOT and Strategic Planning

Technology: Energy Components Suite, TFS 2010, Oracle 10g, Quest Software

Confidential, Houston, TX

Project Manager / Scrum Master

Responsibilities:

• Established and managed readiness assessments, governance processes, and benefit realization analysis to build and deliver the solution for the HMI unit. HMI unit was developed for low-end services enabling the user to prepare the surface system, configure the surface sensors connected to the DAQ unit, etc.
• Defined, implemented and managed development of surface acquisition system for low cost services consuming the ULSS / Cadence system functionalities. HMI is meant for a light-weight portable platform, touch-based and easy and intuitive to use.
• Managed the development team of 20 clients’ resources and developing application catering to the HMI Software project.
• PM responsibilities included running daily scrums, weekly status reports to the clients and updating of the development progress, assess deliverables and resolve issues ensuring delivery to the project plan and budget, adhere to service levels in accordance with the project SLAs

Tools: used: Enterprise Architect, TFS 2010, Adobe Illustrator, Telerik, Visual Studio 2010, .NET Framework 4.0, Expression Blend 4.0, C#, WPF, PRISM, Entity Framework

Technology: Surface 2.0 SDK, Enterprise Library, SQL Server 2005, Ndepend, Resharper, Quality Centre, Quick Test Pro, MS Test (TFS)

Confidential

Project Manager

Responsibilities:

• Defined, implemented and managed development of portal based applications based on Service Oriented Architecture (SOA) and provided tools for analyzing data, storing documents, displaying rich information, sharing resources and knowledge, defining business processes and decision making.
• Designed methodologies focused on IT Audit/ process improvement efforts (Six Sigma), program and project management processes, software development life cycle and quality management
• Assisted in creating and tracking ofProjectPlan using MSProject,ProjectTimelines using MS Visio,ProjectCharter, RASCI, Communications Plan, Resource and Budget Estimates.Experienced in conducting effective meetings,projectdeliverable workshops and distributing meeting minutes.
• Create integrated view ofproject/ program milestones, issues, and risk definitions from discrete projectdata, and summarizing key performance indicators and presentation.

Tools: used: Six Sigma Tools, ITIL, Audit Reports, Gap Analysis, Analytical Problem Solving Skills

Technology: Microsoft Office SharePoint Server 2007 (MOSS), Microsoft BizTalk Server, InfoPath, .NET 3.0, .NET 3.5, ASP.NET, C#, VB.NET, AJAX, Oracle 10g, SQL Server 2005 / 2008, SilverLight, K2 Workflows