SUMMARY:

Expert level background as a manager/project manager, systems administrator/analyst, and helpdesk management in the areas of Microsoft Technologies, servers, networking and telecommunications, includes wireless, voice and data technologies. Highly experienced in Windows 2003/Active Directory, Citrix and VMWare - set up and installation. My experience includes requirements definition, project coordination, hardware/software, and setting up test lab environments, research/evaluation, management presentations, project management, resource management and planning disaster recovery.

EXPERIENCE

Confidential

Systems Manager

• Implementation of Virtualization farm - VMware and Virtual SAN
• Cloud based faxing implementation - Easylink
• Implementation of new Sonicwall Firewalls
• Implementation of Sonicwall wireless solution in Cleveland
• Implementation of new Phone System
• Implementation of Helpdesk Management system
• Assessment of all 13 MSC/ProcAir/Med-Ox and PPS branches and integrate each branch
• Implementation of Thin Clients and MFPs at 6 ProcAir locations
• Implementation of MAS500 server/software/staff setup
• Monitored Network over 500 devices using SolarWinds Network Monitor
• Implementation of Blackberry Enterprise Server
• OnBase systems manager training
• Deployment of Terminal Server RDP Broker/Gateway and Farm
• Deployment of Wyse Thin Client to replace aging PC/XP workstations
• Planned and Executed move of 25 Virtual servers to a Cloud Provider IAAS
• Upgraded AD 2003 to 2008R2, then in 2014 upgraded to 2012 r2
• Upgraded Fileserver from 2003 to 2012r2 with DFS and Deduplication
• Installed Office365 into a Hybrid Exchange 2010 environment
• Migrated 2003 Office SharePoint to 2013 Office365/SharePoint

Confidential

Project Manager Consultant

• Enterprise install of Symantec Enterprise Protection
• Enterprise Rollout of Windows7
• Installation and support 2003/2008 servers
• Setup Citrix proof of concept lab

Confidential

Supervisor, Technical Support Services

• Managed projects including:
• Designed, Configured and Implemented secure 802.11 Wireless Network for Corp. Office 5 Floors
• Redesigned VMware server farm, from 3.5 to 4.1,
• Upgraded MS Server 2003 domain to 2008r2 native mode
• Upgraded CX500 SAN to Scale Computing iSCSI/NFS NAS
• Installed/Support of EMC VNX5300 SAN
• Installed/Support of Microsoft Remote Desktop Services Farm for internal and customer use.
• Readied the implementation of Windows7/Office2010
• Researched HIPAA/HITECH compliance for SummaCare and created plan to remediate Security, Encryption, Data profiling, Data loss prevention .
• Monitored Network using SolarWinds Network Monitor
• Designed/Implemented replication of Tier 1 applications to Disaster Recovery site.
• Managed a team of 5 Engineers and Helpdesk Techs.

Confidential

Technical Project Manager

• Project: File and Print migration Novell to Microsoft
• 1500 users, 3 terabytes of data, and over 50 print servers
• Led meetings to discover client needs
• Created project plan
• Assisted as technician as needed
• Continue to lead Project meeting
• Keep client informed on project status

Confidential

Technical Project Manager

• Managed infrastructure projects
• Project Manager for Successful Disaster Recovery test
• Acted as engineer to move projects forward as needed.
• Built VM Farm, VMGuests
• Built stand-alone servers, to move projects forward
• Act as troubleshooter to resolve stuck projects.
• Managed resources and assigned tasks as needed.
• Migrated user applications to Citrix 4.5 farm
• 3rd level support for Windows Server admin VM Infrastructure 8 ESX 3.5 servers

Confidential

Manager of Networking and Infrastructure

• Hands-on working manager
• Manage a team of 12 Network Administrators
• Manage Helpdesk
• Team supports 15 US and International plants and sales offices
• Support 135 servers, 800 users and 1000 workstations
• Supported 12 Exchange Servers
• Implementation of SMS Create software collections, Create SMS queries, , Deployed upgrades to WS and Servers, allowing for automated software upgrades, Help Desk remote control of client stations, as well as Hardware and Software inventory and compliance.
• Installation and Support of Citrix 4.5 farm
• Successful implementation of Websense
• Designed Cisco Unified Wireless Network solution
• Implemented Project Management structure
• Planned and tested Disaster Recovery
• Developed and implemented network monitoring system SolarWinds NPM
• Implemented VMWare release 3.02 ESX, VM Server and Workstation
• Set up 5 Virtual servers in production and 10 virtual servers for testing

Confidential

IT Manager

• Hands-on working manager
• Manage a team of 5 Junior and Senior technicians
• Manage Helpdesk
• Support 3 Plants and 2 Main Offices and interactions with Corp Office
• Successful upgrade of 15 Windows2000/Citrix servers to Windows2003/Citrix4.0
• Daily support of Network, Servers and workstations.
• Exchange Server 5.5, 2000 installation and support
• Successfully planned and led the move of Citrix farm and other servers, from Buffalo to Cleveland.
• Upgraded Networks to MPLS from Frame Relay
• Internet VPN network to satellite locations
• Prepared plan for Disaster Recovery
• Upgraded 802.11b Linksys Network to 802.11g Cisco Wireless
• Supported Networks for all plants and offices
• Implemented the operational/hardware side of a new ERP system
• Took 20 servers and converted them to virtual servers on 2 GSX servers

Confidential

Advanced Network Solutions and Information Technologies

Projects included:

• Install and support MS Small Business Server - Active Directory,
• Exchange, SQL, IIS, Proxy Services
• Install Windows 2000 and 2003 server
• Installed DNS, DHCP, WINS and integrated into Active Directory
• MS-SQL installation and light DBA tasks
• SMS installation and initial rollout to desktops
• Exchange Server 5.5, 2000 installation and support
• Desktop image creation
• Install and Configure CISCO PIX for Firewall and VPN support
• Installed many different vendors Network hardware, Routers,
• Switches, Firewalls, Hubs - CISCO, 3COM, D-Link, Adtran,
• Remote installation and support of Citrix 3.5 server farrm

Confidential

Staff Consultant - Project Manager

• Site evaluation and business requirements
• Install and configure 100mb Switched Network
• Install and configure 802.11b wireless network to connect warehouses
• Build, install and configure Windows 2000 Servers, DNS, DHCP, WINS ,
• Active Directory, Exchange 2000 and Internet access.
• Setup for remote support and administration
• Install and configure backup solution using Veritas software
• Train local tech to do admin tasks
• Create common desktop image and setup procedure to Ghost to other computers as needed
• Maintain all Servers DNS, DHCP, WINS , Active Directory
• Maintain all networks and Internet access
• Maintain all desktop/printers and phone systems
• Maintain Databases and create reports using Crystal Reports

Other assignments:

Sub-contracted to Accounting firm to handle client Desktop, Server and Networking projects and support issues.

Confidential

IS MANAGER/Network Manager/Voice and Data Communications

• Responsible for the identification, justification and integration of new telecommunication, and network technology for Nestl 's U.S. operations, which encompassed over 100 locations nation wide.
• Led a team of 20 Telco/LAN/WAN based resources to design, develop and beta test a voice over IP solution to reduce overall telecommunication costs. Was responsible for identifying technology, developing project brief and presenting to Sr. Management, developing requirements and project plan, cost savings and ensured project finished on time and on budget.
• Meet with teams to plan configuration, testing and all documentation related duties.
• The VOIP project led to the implementation of a 400 node/phone CISCO Call Manager network for our disaster recovery site.
• The VOIP project also led to significant savings by setting up IP trunking between Nestle Hub sites.
• This was a lab to test CISCO Call Manager, and to test VOIP's effect on Router and switches.
• Responsible for the Nestl 's AVAYA Lucent based telephony system including site evaluations, purchasing, tech support and upgrades.
• Developed Project Brief/Project Plan for the introduction of wireless communication for Nestl . Performed discovery on CISCO wireless solutions. Project was to address the need for users to access Exchange Mail and various Internet Applications via a PDA WinCE, Palm, Pagers, 2 way pagers, Cell Phones, Laptops, wireless connection for laptops .
• Managed and supported 15 team members Primary Team
• Defined business requirements.
• Identified and evaluated solutions to update corporate Infrastructure.
• Worked as a hands on manager and performed built, administrated, developed, implemented and maintained the following: Windows NT/Windows 2000, TCP/IP, DNS, DHCP, WINS, MS IIS Web Technologies, Terminal Server, MS-Exchange server and connectors, MS-SMS: Systems management server, MS-SQL server, MS SNA server.
• Performed discovery on Webtrends, Nestle chose a different scheduling package that fit the environment.
• Presented project plan and justification to SR. Management.
• Lead a team of 5 resources for the design, development and installation of a videoconference upgrade to move to a Gateway system to allow for faster and better quality transmissions. Was responsible for identifying technology, developing project brief and presenting to Sr. Management, developing requirements and project plan, and ensuring project finished on time and on budget. Was also responsible for reviewing cost savings.
• Led a team of 12 resources to select, install, and configure a new voice conference system. Was responsible for identifying technology, developing project brief and presenting to Sr. Management, developing requirements and project plan, and ensuring project finished on time and on budget. Was also responsible for reviewing cost savings. Service was then made available to 100 Nestle US locations.
• Team lead for the creation of RFP to three National Cell phone providers. Analyzed current needs, deployed solution to all Nestle locations.

Other duties included:

• Managed other cell, pager and wireless solutions for all Nestle locations.
• Created and maintained budget for department.
• HP OpenView-integrating Optivity and NetScout LAN probes RMON for network analysis.

IS MANAGER

• Managed and provided technical leadership for the networks services team responsible for the 1200 node network on the Solon, OH campus that included 40 NT servers-SQL, File Print, RAS, FILENET, SMS, and Exchange. DNS, DHCP, WINS .
• Responsible of all servers, including lab for testing of extranet and image.
• Project Manager during the creation of the joint venture between Nestle and Pillsbury, which created the company ICP . Represented Nestle during technical negotiations in all areas except development. Led the project to roll out Network, Servers and Desktop development Common Desktop Image and Desktop Deployment.
• Project Manager for a 15-member team for the campus wide roll out of a common desktop image. Project included upgrading hardware and software. Installed a standard image on 1200 desktops and laptops. Was responsible for creating project plans and ensuring timely completion.
• Project manager for the upgrade of TokenRing network to a 10MB Ethernet network. Developed project plans to ensure minimal network disruption.
• Project manager for the upgrade of the 10MB Ethernet network to a one Gigabyte, Fiber connected network. This project included the installation of new Bay and Cisco routers and switches, rewiring the campus with Cat 5 cable and Fiber, and installing new network closets.
• Created and maintained budget for department.

SENIOR PC NETWORK ADMINISTRATOR

Confidential

Developed, implemented and maintain the following:

• Windows NT server-TCP/IP, DNS, DHCP, WINS.
• MS IIS Web Technologies
• MS-Exchange server and connectors.
• MS-SMS: Systems management server.
• MS-SQL server.
• MS SNA server.
• HP OpenView-integrating Optivity and NetScout LAN probes RMON for network analysis.
• Configured and supported BAY Networks routers and hubs as well as remote access to LAN utilizing 3COM Access Builder and RAS.
• Responsible for setting up 2 test labs - In Solon, OH for the creation and implementation of FIS laptop and workstation image, and Glendale, CA. Used by programmers to test packages before sending to me for implementation into the image.
• Developed and implemented division access to the Internet Mail, WWW .
• Installed and supported all desktop and laptop computers.
• Developed and implemented common NT image for FS sales force.

SENIOR SYSTEM PROGRAMMER

• Responsible for supporting a user base of over 700 across 3 campuses.
• Installed and maintained enterprise LAN and WAN consisting of a variety of systems.
• Monitored and troubleshot enterprise network consisting of over 3000 nodes.
• Developed, implemented and maintained remote access to LAN utilizing 3COM Access Builder and RAS.
• Developed, implemented and maintained LAN probes RMON .
• Installed and maintained mainframe systems software VM/VSE-SP ESA .
• Responsible for setting up lab for testing and setup of WFW workstations and servers.
• Trained junior systems programmers.
• Developed and implemented company wide access to the Internet.

SENIOR SYSTEM PROGRAMMER

• Responsible for the support of 3270 and APPC LU 6.2 VTAM communications.
• Maintained a network of over 1000 terminals and 35 hotels utilizing IBM System 36.
• Implemented communications between Mexico and Solon.
• Upgraded VSE/SP, on time, along with many 3rd party software packages.
• 2nd level support for personal computers.

Confidential

SENIOR SYSTEM PROGRAMMER

• Provided technical support for the MSA applications.
• Upgraded VM/SP to VM/HPO.
• Maintained BTAM network of 500 terminals.
• Upgraded IBM 4381 to IBM 3083.
• Installation and support for personal computers.

Confidential

SENIOR SYSTEM PROGRAMMER

• Responsible for all file, library, and space management for the IBM 4381 and DG MV15000.
• Promoted from Operations Supervisor with staff of 12 operators.
• Maintained hardware and system software in production environment. VM/VSE
• Coordinated training for operations and programming personnel.
• Installed and maintained PC to mainframe file and job transfer products.

SKILLS

Data/Wireless:

WinCE, Palm, Pagers, 2 Way Pagers, Cell Phones, BlackBerry, IP, UDP, WAP, CDPD, CDMA, Infowave, Wireless Knowledge, and Syncrologic, Good Technologies

Networks:

CISCO Router and Switches, Nortel Router and Switches, 3Com and CISCO 802.11b Wireless Networks, Nortel VPN, 3COM Access Builder, HP Network Advisor, HP OpenView, CISCO Works 2000, NetScout RMON Probes to track historical and real-time network performance, Orion from SolarWinds.

Hardware:

Dell, HP/Compaq, IBM, Cisco, Adaptec NAS/SAN iscsi . Apple, Adtran, EMC VNX, Scale Computing