SUMMARY

Working as Release/Change manager for Allstate applications and also serving as environment support lead for managing Syntel offshore team of over 15 people. I have 8 years of strong and extensive IT experience involving leading projects hardware replacement UNIX/windows , Datacenter move, functional releases, framework upgrades using SDLC System Development Lifecycle methodology and managing operations for offshore. I have good understanding and used agile, Waterfall, Lean, scrum methodologies for various projects. I'm also involved in planning, defining and maintaining IT project plans, coordinating and overseeing functional projects , resource assignment, implementation and managing software and hardware releases of new and existing IT services from conception to production. Highly regarded as a key source, thinker, and out of the box problem solver. Expert at driving the adoption and enforcement of Scrum rules and fostering self-management. Capable of bringing enthusiasm and awareness to projects, applying expert keeping teams focused and delivering success in rapidly evolving and dynamic environments. An individual who established excellent rapport with IT development/testing/regression/TPT teams providing a healthy, productive and efficient work environment. Have working knowledge in PowerShell, Perl, UNIX, Oracle programming. Good experience in Perl/PowerShell programming to automate routine jobs and scheduling using Cron in UNIX. Performed release/change related activities for different Allstate applications Interlink Encompass, DuckCreek, Ecommerce, Drivewise . Good exposure in the Insurance Domain. Developed and implemented technical solutions for clients to help reduce manual efforts in routine works. Have ability to adapt to new technical/business environments. Outstanding communication talents with proven ability to build and lead highly efficient teams and to convey complex concepts in understandable terms. Worked in 24 7 model from offshore and onshore.

TECHNICAL SKILLS

• Programming Language: PowerShell, PERL, shell, SQL, batch
• RDBMS: Oracle, SQL Server
• Operating System: UNIX, Windows 2K3/ 2K8 / XP/Vista
• Tools: Cron, SQL Developer, vi editor, cmdb, affinity viewer
• Software Applications: UA Universal Application - Tenfold , DuckCreek Example Server, TFS, Visio, ClearCase, HPSM, Service Now, MS office
• Methodologies used: Agile, Waterfall, Lean Practices, Scrum
• Framework: ITIL

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Manager

Responsibilities and Activities Performed:

• Developed process guide for the release process end to end flow involving all parties in SDLC flow for Allstate applications Interlink/Duckcreek.
• Worked on DuckCreek environment support :
• Deployed DuckCreek technology DCT Example Server software non prod/prod environments Windows platform
• Debug issues during DCT Example server deployment with vendor Accenture and application SME
• Deployed DuckCreek rate/rule change code - Windows platform
• Automated manual deployment process using Powershell
• Managed offshore team of 15 members for Interlink application
• Reviewed Implementation plans
• Provided signoff for schedule/offcycle releases
• Automated backups and manual deployment steps using PowerShell/shell/Perl scripts Windows/UNIX platform
• Lead and organized walk through meetings to review project roadmaps with IT project teams/QC/Regression and stakeholders. The project roadmaps includes Project Impact, UAT, Go No Go readiness assessments, correct build version to deploy, staging location creation, task dependencies, review of backout plans.
• Identified risks and reviewing of test plans ensuring that all parties adhere to the release process and procedures.
• Credited for ensuring the successful migration of software/hardware releases to Production, with no negative impact to operations.
• Managed and updated the release management documents on SharePoint which consist of software release policies, procedures, processes and standards.
• Internal company use SharePoint update is only for adding documents in repository, sending alerts for major activities scheduled/status updates
• Collaborated with Delivery Leads and Quality Assurance teams to conduct, UAT and risk assessments, ensuring project readiness for production and validation.
• Collaborated with CAB and Change Management regarding business changes, impact and procedures ensuring that project requirements are implemented in compliance with change.
• Multitasked between multiple applications/projects and project phases.
• experience and deep understanding of managing complex release with multi-deadline
• Conducted Post release calls for issues faced during releases and work with Problem Management/dev teams and coordinated all activities necessary to detect, analyze and initiate resolution of problems using Root Cause Analysis RCA methodologies
• Developed DR strategy for various applications and performed roles as primary DR plan editor for Interlink/DuckCreek/Drivewise applications
• Worked closely with Problem/Incident management teams to create a process for defect management/analysis and RCA.

Confidential

Senior Project Lead

Responsibilities and Activities Performed:

• Working in infrastructure deployment/support for new application : usage-based insurance product
• Involved in Drivewise capacity planning and requirements gathering
• Improved hardware ensured that the application has high availability and resiliency and have disaster recovery capability to support the business requirements.
• Worked on automating deployment for vended software for TCP gateway services
• Worked on automating alerting mechanism for Drivewise customer usage to identify any trends and risks to system.
• Collected metrics, usage, server stats analyzed with key stakeholders and recommended scaling of windows server for high availability infrastructure within the budget
• Review entire problem logs and identify recurring problems for Drivewise
• Met goal of addressing and resolving issues within 24 hours

Confidential

Project Lead/Release coordinator

Responsibilities and Activities Performed:

• Conduct and lead weekly CAB meetings for discussing all RFC schedule for Release.
• Prepare report for all changes for effective discussions in CAB and resolving conflicts if any with changes scheduled for implementation.
• Managed, review and prioritized all RFC's according to release management processes, policies and procedures using HPSM/Service Now tools to ensure change procedure compliance.
• Collaborated with CAB and Change Management regarding business changes, impact and procedures ensuring that project requirements are implemented in compliance with change policies.
• Identified conflicts with functional and infrastructure releases and proposed steps to remediate and move changes to PROD
• Identified potential people-side risks and anticipated points of resistance, and developed specific plans to mitigate or address the concerns
• Represented changes on behalf of initiators in enterprise CAB if required
• Built and maintained release calendar for both functional and infrastructure releases
• Communicated change statuses to senior leadership during the course of release and send final communication for all changes including success/failure and future fixes/off cycle if required.
• Built effective change policies and communicate to all stakeholders/conducted training sessions on new policies.
• Provided signs off on the release package of changes for implementation
• Collaborated with technical teams to identify, rollback and ultimately eliminate unauthorized changes

Confidential

Project Lead

• Negotiated on resource allocation and assed the overall support structure and added 3 Syntel resource offshore which significantly led to increase in project revenue/profit
• Organized and chaired meetings for all functional schedule/emergency/offcycle releases for 5 applications Interlink/ecommerce/Duckcreek/Ivantage/DMEA apps.
• Coordinated/planned/implemented critical framework upgrade on a proprietary tool for Interlink
• Worked with QA on SWAT calls for issues for quick resolution.
• Send WSR weekly status report for tickets deployment/environment to client.
• Lead team of 10 team members.
• Resolved environment related tickets within agreed periods as per targets set in SLA
• Automated end to end deployment for DuckCreek automated solution reduced all manual involvement and reduced the efforts required for deployment by 99 . This helped in improved speedy deployment-less downtime and reduced production incidents
• Met goal of addressing and resolving issues within 24 hours