SUMMARY OF SKILLS

• Project Management experience: 7 years of IT Project Management experience managing enterprise wide projects related to Infrastructure and Application Deployment.
• Technical Experience: 14 years of IT Infrastructure operations experience in Netware, Windows, Linux and Cluster servers, Switches, SAN, NAS storage, backups, SDLC, Oracle DB, Middleware.
• Communication skills: Excellent oral and written communication skills along with strong analytical, negotiating and troubleshooting skills
• Methodology: PMI Agile Project Management Methodologies.
• Diverse, cross-functional teams: Rich experience in leading cross-functional teams comprising of diverse skills, expertise, priorities, and structures.
• Project/Team Sizes: Managed multi-million dollar projects of teams ranging in size from 3 to 30 Consultants, Off shore support, Business Teams, Production Support and Network Administrators
• Senior management interaction: Extensive experience.
• Industry/Domain: Pharmaceutical, Healthcare and Financial.
• Demonstrate flexibility by filling different roles as required by the team to meet its goals.

PROFESSIONAL EXPERIENCE

Confidential

Role: Infrastructure Project Manager

• Managed the Workplace transformation project for R D. Managed the IT Infrastructure installation of Network Switches, Firewalls, Wireless and Routers, WAN upgrade, Telecom and VOIP deployment.
• Created project plans in MS project, deliverables and milestones in Clarity. Created project plans according to SDLC methodology.
• Manage the build out of the Data Center. Coordinate with construction activities to manage the dependencies and plan the deployment of Wireless Access Points, Cisco switches and routers.
• Setup training for users. Coordinate with vendors and business to communicate requirements.
• Collaborate with the vendor to clarify requirements, manage their scope and resources.
• Manage deployment of firewalls, define requirements, setup rules and deploy Isolated Network.
• Create ROM costing initially to request CAR. Request quotes from vendors and track POs in Ariba
• Manage ONS WAN upgrade to setup backup link for redundancy and fault tolerance.
• Manage the budgets work with finance to do the capital transfer. Ensure projects are within budget
• Manage the technical resources to make sure that the deliverables are met as per schedule.

Confidential

Role: Sr. Technical Project Manager

• Managed projects like SAP Business Intelligence reporting, COTS application deployment - Informatica MDM Customer Master upgrade, Re-platform of SAS and Load Runner upgrade
• Created project plans in MS project, requirements document, deliverables and milestones in Project server. Created project plans according to SDLC methodology.
• Finalized design for MDM Design with Oracle RAC. Migrated standalone DB to RAC environment.
• Liaison with the business to get requirements and update them on the status of the project
• Plan for Disaster Recovery for the applications. Transition applications to Operations with handover.
• Create Risk Register, Issues Log and Status Report and update management and the sponsor.
• Create Project Schedule with the team. Create Staffing plans to ensure resources are available.
• Collaborate with the vendor to clarify requirements, manage their scope and resources. Escalate when required to resolve issues.

Confidential

Role: Technical Project Manager

• Managed the Integration project of migrating Wyeth Data/Applications to the Windows environment. Identified business owners/managers, working with them to disposition data. Coordinated with the deployment of the new desktop deployment to minimize impact. Coordinated the decommissioning of servers to get 2M in savings. Manage communications and training to users.
• Managed projects as a Project Lead for G2 Server upgrades, New Cluster Deployment, Migration of Shared Data to the SAN, Network switches, VOIP deployment, Capacity Management, XP deployment, McAfee upgrades, application upgrades - Isotrain with Oracle 9i upgrade
• Created DR plan. Coordinate with Infrastructure to create Infrastructure to conduct the exercise. Conducted the Disaster Recovery exercise for NetWare, Isotrain and Watson.
• Managed the infrastructure dependencies for the Desktop XP deployments. Coordinated with application packaging, directory services and user communications
• Managed the Implementation of the Data Center Consolidation project to relocate servers from Madison, Princeton, to Great Valley which helped the company save about 1.2 million yearly.
• Collaborate with the Engagement partner and develop relationship with Regional IT leaders in EMEA to scope their requirements and support the migration of data to the Regional Data Center.
• Managed technical teams onsite and offshore, resolving conflicts, making sure personnel are contributing effectively on the project and to ensure that targets are met.
• Managed Data Migration projects. Work with the SAN and NAS teams to disposition the data. Well versed with data security controls and access permissions
• Managed the project plan and schedule, identifying, managing and mitigating risks and issues throughout the life of the project. Storing documentation in SharePoint and managing it.
• Created the budget for projects. Transfer the funds from the operating company manage the capital and expenditure and communicate that to the key stakeholders. Request accrual if required.
• Facilitated decomposition of tasks, from the stakeholder requirements, with the project team to create a detailed Work Breakdown Structure WBS .
• Proficient in SDLC methodology. Managing some projects in accordance with the SDLC.
• Tracked and communicated key project milestones, providing status report to upper management
• Identify all issues/challenges on the project. Maintain an Issues log and pursue it actively.
• Proficient in Citrix servers, VMware desktop and servers. Familiar with WAN, routers and network architecture.
• Managed the weekly meetings on Capacity Management since 3 years. Reduced the issues on servers by 50 and successfully implemented process change of proactive capacity management.
• Managed the Peregrine Service Request Project. Did the analysis, design and the work flow of the existing process. Successfully implemented changes to the business process of service requests
• Coordinated with the SAP teams to help implement the 6 million WAMS project. Certified the thin clients and deployed it to the Distribution centers. Worked with the vendor to certify the Accusort application, used for label printing, and deployed it to Sparks and Knoxville.
• Strong working knowledge of the ITIL framework and processes - Incident, Problem, Change, Capacity and Service Request Management.
• Complied with Quarterly SOX compliance. Ran periodic review of User accounts, data file security.
• Facilitated the Change Management process. Trained contractors on the change control process.

Confidential

Role: Sr. Network Engineer

• Provided 24 x 7 second level support to 25,000 users in North America via Service Center tickets
• Built Netware 6.5 servers with latest service pack. Setup the hardware and install operating system.
• Supported 300 data, email and application servers globally. Provide 2nd level support to global sites.
• Setup 3 node Netware Cluster. Created the SAN attached volumes. Worked with SAN and TSM teams to request space and create backup instance and put it into production.
• Led the Windows 2000 desktop deployments as a technical lead. Migrated user accounts, coordinated with packaging teams, desktop support and clients.
• Thorough understanding of TSM. Resolve issues with backup and restore failures.
• Thorough understanding of Clustering. Worked actively with the SAN team to request LUNs and build cluster resources and resolve issues.
• Supported validated GMP applications like Isotrain and S3. Familiar with IQ, OQ and PQ scripts.
• Engineered and Deployed NAL application objects. Review and QA applications and deploy them to production
• Migrated GroupWise accounts from local or international sites. Resolve issues with bad moves or even restoring mail from tape backups.
• Created adhoc reports with JRB scripts for managing space, archiving data, etc.

Confidential

Role: Network Administrator

• Provided third level support to 20,000 users in 5 sites in New York metropolitan area.
• Engineered upgrade from Netware 4.11 to 5.1 servers of North East division of Middle Market Banking. Maintained time line of upgrades successfully.
• Built 30 Netware 5.1 servers on Compaq Proliant DL series. Setup RAID 5 on the second controller.
• Setup swing server on Compaq DL 570 with service pack 3, E-directory and Compaq web agents.
• Configured Arcserve for Netware 6.6 with service pack 4. Troubleshoot issues with installation backups. Restored data on Netware servers.
• Configured ZEN works created NAL objects to push applications, updates of applications on users' desktops. Troubleshoot issues with application distribution to desktops via NAL.
• Created Farm of six Meta Frame Citrix servers. Installed Load Balancing for optimal performance. Published applications on the Citrix server.
• Administered Web servers on IBM Netfinity running Hyperion application on Windows NT 4 server.

Confidential

Role: LAN Administrator

• Provided second level Desktop support to 600 users in New York and New Jersey.
• Maintained Meta Frame Citrix 1.8 running on Windows NT Terminal server. Created and managed user accounts on the NT Domain. Published applications and setup printers on a Citrix server.
• Created user accounts and print objects in NWADMIN. Configured user accounts to access applications through NAL.
• Supervised procedure for hardware procurement. Interview users, understand their needs and recommend hardware, operating system and applications.

Confidential

Role: Network Engineer

• Installed 20 Windows NT Servers on Compaq Proliant hardware. Configured the hardware with Smart Start utility and setup RAID 5. Configured DHCP server and setup the scope of IP addresses.
• Maintained Exchange 5.5 server. Configured email on Outlook 2000 clients. Monitored the backups on Arcserve 6.5 for Exchange. Restored individual mailboxes from tapes.
• Deployed RSA server to ensure network security. Installed RSA on a Windows NT server and imported the NT user database to authenticate with Secure ID.
• Maintained SQL server 7.0 by applying the latest service packs. Scheduled backups of SQL database and logs. Performed regular maintenance on the server.
• Deployed Backup Exec 8.5 on Windows NT file and print servers. Diagnosed and resolved errors to ensure reliable backups. Installed DLT backup device.
• Documented all configurations, updates and network diagrams for all network equipment.

Confidential

Role: Network Desktop Support

• Installed and configured Novell Netware 4.11 servers, on HP Netserver. Applied the latest service packs and Y2K patch on Netware.
• Migrated mail accounts from CC-mail to MS-Exchange. Configured user accounts, created aliases and resolved migration and connectivity issues.
• Installed Outlook 98 on desktops and configured it with MS-Exchange server. Migrated email accounts from notes to Outlook/Exchange.
• Created test plans for testing an application. List the procedures for testing and have it approved. Maintain the project time line in MS Project 98 and update it periodically.

SOFTWARE

Netware 6.5-3.12, Windows Server, Sharepoint, Citrix, VMware, Arcserve, McAfee Virus Scan, MS Exchange, MS SQL Server, MS Office 2007, MS Project, Clarity, Project Server, Console One, PC Anywhere, Service Center, Change Management.