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External Client It Manager Resume

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Helena, MT

Summary
Skilled at analyzing complex ideas and synthesizing them into efficient and highly scalable solutions; Great track record for successfully integrating disparate systems and processes; Self-motivated, highly-energetic, with great communication skills.

  • Fluent in C, C++, Java, JavaScript, Perl, HTML and XML
  • Expert with Unix (FreeBSD, Linux, and OS/X) and all variants of Microsoft Windows™
  • Excellent Unix system administration skills

Professional Experience
Confidential,Helena, MT(Jun. 2003 – Jan. 2011)
External Client IT Manager

  • Responsible for providing IT support to SAF clients. Manage a team of developers to aid in the transfer and import of data between SAF’s loan servicing system and a wide variety of student loan systems.
    • Ensure the security and integrity of borrowers’ data is preserved
    • Integrate the data provided into a common format used by SAF
    • Develop new processes and solutions to increase efficiency
    • Ensure SAF clients’ data needs are met by creating custom reports and reporting solutions
  • Design and develop an easy-to-use Lender Portal website which allows for the secure, automated, two-way transfer of data between SAF and its client partners.

Sr. Software Engineer/Web Developer

  • Primary developer responsible for implementing a standard protocol/file specification and process for electronic consolidation loan processing, used by over a dozen student loan companies.
  • Maintain and update student-borrower website which provides information about a borrower’s student loan(s), including loan balance, payment history and online payment options.
  • Improve website robustness and security by revising source code and database implementation to respond appropriately when unexpected user data or network problems occur

Sr. Systems Administrator

  • Migrated Mail, DNS, and FTP services from an unsupported IBM AIX server to a RedHAT Enterprise Linux server, using customized OS firewalls and a hardened custom configuration for individual services.
  • Lead network and application security efforts
    • Analyzed the existing system\'s configurations and make recommendations to remove and/or minimize risk.
    • Eliminated numerous deficiencies or defects in both firewall and deployed AIX servers, which involved retiring or replacing insecure applications and services in high-risk areas.
  • Designed and implemented a highly scalable and secure automation infrastructure that can be maintained by non-technical staff.
    • Allowed business partners to upload files to a public FTP server and have them automatically processed (decrypted, inserted into a database, etc..) in a secure fashion.
    • Enabled internal users to have files encrypted and sent to business partners in a highly automated fashion.
    • Accurately identified processing errors and notified the effected parties by providing detailed logs and status messages when appropriate.

Confidential,Mountain View, CA (Feb. 2000 – Jul. 2002)
Wireless Protocol Engineer

  • Designed and implemented an installation system for broadband equipment which allows end-users to quickly obtain secure access to a network with minimal assistance, while denying unauthorized users access.
  • Designed and implemented a reliable scheme for upgrading/configuring a large number of routers connected via wireless links.
    • Ensured all routers were updated simultaneously.
    • Implemented an efficient configuration propagation scheme which reduced reconfiguration time by 3 orders of magnitude
  • Directed security efforts by analyzing current product lines for existing or potential security weaknesses and proposed and/or implemented solutions.

Software Consultant

  • Assumed responsibility for maintenance and development of a Java-based wireless network-monitoring and analysis tool when it fell behind schedule.
    • Implemented a TFTP client in Java, including protocol extensions which allowed download times to be reduced by an order of magnitude, while still maintaining backwards compatibility with the standard TFTP protocol.
  • Enhanced usefulness of router by implementing customer-requested features that were previously thought to be too difficult and time-consuming to implement.

Confidential, (Mar. 1992 – Dec. 2003)
Co-Founder/System Developer

  • Project coordinator - Native Java Development Kit for FreeBSD
    • As a SUN licensee, I organized a team of international developers whose goal is to provide a stable port of the JDK for FreeBSD. Additional responsibilities included hosting a secure source tree, maintaining the WWW page, creating final builds, testing, product development, and serving as FreeBSD’s liason with SUN engineers.
  • Organize, design, test and integrate new software in preparation for periodic public releases of the entire operating system.

Confidential,Menlo Park, CA - Montana Branch Office (Jan. 1995 – Feb. 2000)
Sr. Software Engineer

  • Evaluated and analyzed applicability of company research as it applied to commercial products. Designed and developed software prototypes and solutions for commercial and government clients.
  • Developed and designed InCON(tm), a client-server Java application for distributed command and control:
    • Deployed on FreeBSD, Solaris, Win95/98/NT (100% pure Java implementation).
    • Successfully deployed the by the U.S. Marine Corps when InCON(tm) was used to track over 300 instrumented Marines. Unit positions, as well as a number of other attributes were displayed in real time on 100 terminals at the control center, as well as on over 150 mobile terminals.

Education
B.S. in Electrical Engineering, Confidential,University; Bozeman, MT - May 1994

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