SUMMARY:

• Confidential was most recently a Delivery Manager in the Confidential Infrastructure Services (IS) organization. The Infrastructure Services organization of Confidential is a focused group of Microsoft architects and system engineers delivering infrastructure solutions for the enterprise on the Microsoft platform. Confidential is an experienced and accomplished delivery lead with areas of focus in Program Management, PMO, Infrastructure Project Management; Project Integration; Process Re - engineering; Business Continuity Planning & Disaster Recovery Planning, and Quality Assurance Practices. Confidential has been in the IT services industry for 20 years. His skills and methodologies in Infrastructure Delivery Management Include Team Leadership, Infrastructure migration Transformation, Managing Execution, Fostering Communications and overall management skills using industry standard delivery principals. Leadership skills include Vision and Strategy, and Mentoring, Team Building, Problem Solving, and Driving Efficiencies. Confidential has extensive experience working in the Agriculture, Oil & Gas, Energy, Insurance, Banking, Computer Hardware, Gaming, and Government Industries.
• PMI/PMBOK Process Areas including; integration, scope, schedule, cost, risk & issue, quality, resource, change control, communication, Stakeholder Interaction and Vendor management
• Communication, development, implementation and use of project templates including, all sub-plans, project deliverables, status reports, registers, logs, agendas, documentation &, and MS Project Views
• Data Protection Executive, staffing, on-boarding, off-boarding, COE programs, all project meetings from kick off to project close, and maintaining client relationships.
• Strategic Planning
• Business Case Development
• Project Plan ownership, Performance Analysis
• Project documentation,
• Program governance
• Program Infrastructure (environment, organization, technology)
• Project financial responsibilities
• Scope management & change control process
• Client data protection agreements

TECHNICAL SKILLS:

Tools: MS Project MS Office Suite MS Visio MS Share

PointIndustry Application: Federal Government Department of Defense Oil & Gas, Energy Insurance Gaming & Entertainment Computer Hardware & Software & Retail POS

PROFESSIONAL EXPERIENCE:

Confidential - Chicago, IL

Delivery Lead/Project Manager

Responsibilities:

• Delivery Lead, Project Manager, and Customer Data Protection Executive Steward for the Active Directory, Office 365, and Email Migration to Microsoft Azure Project. He was responsible for the client relationship, Project Mobilization, Project financials, Microsoft Project Plan, Daily Team Standup meetings, Weekly Status Reports, Weekly Stakeholder meetings, and assisting the Technical Project Lead.

Confidential - Plano, TX

Project Manager

Responsibilities:

• An American fast food, Fortune 500 Corporation which operates is one of the world's largest fast food restaurant companies in terms of system units—more than 41,000 restaurants around the world in over 125 countries, with global sales totaled more than US$13 billion.
• Project Manager for the Microsoft Azure Execution Project. He was responsible for Project financials, Microsoft Project Plan, Daily Team Standup meetings, Weekly Status Reports, Weekly Stakeholder meetings, and assisting the Program Management Lead.

Confidential - Washington, DC

Delivery Lead/Project Manager

Responsibilities:

• Delivery Lead & Project Manager for the Windows 8.1 Data Team Execution Project. He was responsible for Project financials, Microsoft Project Plan, Daily Team Standup meetings, Weekly Status Reports, Weekly Stakeholder meetings, Monthly Project Quality Executive Summary, and assisting the Program Management Lead.

Confidential - Hartford, CT

Project Lead/Delivery Lead/Project Manager

Responsibilities:

• Project Lead, Delivery Lead, and Project Manager for the Windows 7 New Generation Desktop Project consisting of 45,000 desktops. He was responsible for the client relationship, Project financials, Microsoft Project Plan, Daily Team Standup meetings, Weekly Status Reports, Weekly Stakeholder meetings, and monthly presentation to Senior Executives regarding project quality and status.

Confidential - Bartlesville, OK

Project Manager/Release Manager

Responsibilities:

• The 25,000 Windows 7 Deployment Project consisted of managing Project Plans, Overseeing all aspects of project coordination, timely completion of project, setting deadlines, assigning resources, tasks, and ownership responsibilities, monitor and summarize progress of project with prepared weekly reports, and held meetings for executive management regarding project status.
• Confidential was responsible for Release Management and acted as Liaison between the Tools Team and Deployment Teams, maintaining Scope of Work, collaborating on process, documentation, and materials, staffing efforts. He defined and developed deployment scheduling process, documented run-book, developed all deployment documentation, delivered deployment tech, reviewing work discrepancies, and supervising Site Leads, Night Deployment Leads, and Deployment Techs.

Confidential, Wichita, KS

Infrastructure Consultant

Responsibilities:

• Assist in gathering business requirements and feedback to ensure appropriate selection of infrastructure services used globally within Confidential Animal Nutrition, Animal Protein, and Salt/Deicing Technology.
• Work with project managers to develop project plans, and coordinate the implementation of infrastructure projects and corporate initiatives.
• Partner with the project managers to evaluate infrastructure impact for new applications and products.
• Monitor IT compliance for the infrastructure services and when non-compliances occur, consult with Technology Governance Risk Controls to identify the potential business impact.
• Actively manage the health of technology assets including desktops, laptops, UNIX, Windows, Linux servers by ensuring each device is receives its hotfixes, security patches, etc. as well as decommissioning client assets
• Solution architecture, capacity planning, and change control processes; anticipate and understand the impact of changes with respect to the infrastructure services utilized within the business.
• Designed, Developed, and Implemented INFOCON. (Information Consolidation SharePoint Portal that delivers a unified view of IT Projects that are on Remedy and 7 other databases)
• Other SharePoint work includes Several SharePoint Lists, Document Libraries, and Calendars to monitor and track database connectivity, maintenance, and all server information.

Confidential, Oklahoma City, OK

Complex Systems Technical Support Senior Analyst

Responsibilities:

• Provided complete case ownership, technical support to Platinum Enterprise Customers, field engineers and sales personnel.
• Promptly respond to the technical support needs of all internal and external customers via telephone and email.
• Successfully analyzed hardware, software, device, and/or network configuration problems and defects in a timely manner.
• Provided remote administration, backup, installation, and virtualization (VMware and Hyper V) of Linux & Windows servers.
• Attended every class available for all Confidential hardware, Microsoft, VMware, UNIX, Linux, Novell, and EMC.
• Worked closely with other departments as needed, tracking issues to successful resolution with detailed records of events, issues and resolutions (almost verbatim).
• Created knowledge articles for issues not already documented to reduce troubleshooting and research time of future calls.
• Took full responsibility for critical situations from initial troubleshooting to resolution.
• Provided a superior customer experience, driving overall satisfaction by proactively being a customer advocate for all customer impacting issues.
• Reported to management new process issues that impact customers. Especially, when no procedure or process is in place for a given situation or when an existing process or procedure may need to be modified.

Confidential

Datacenter Manager/Site Manager

Responsibilities:

• Managed/Trained 20 System Administrators to virtualize over 500 Windows, Linux, AIX, and UNIX Servers from physical to virtual with VMware.
• Solution Architect, recruiter, strategic planning, capacity planning, budgeting, SLA's, Weekly Activity Reports - meetings, and Microsoft Project Plans.
• Operations - application server operations, data protection, event log management, TCNOs and patches, software installation and code moves, asset and facility monitoring, acquisition, and Regular scheduled maintenance windows.
• Implementations - Sun V890 x2, EMC DMX3, Brocade Director Class Fiber Switches, VMWARE v3 Enterprise Environment, KVM Over IP, Migrate current LUNs from over taxed entry level SAN to an enterprise solution by Upgrading EMC CX600 to CX700, Blade Logic, Data Domain, Plate Spin, and ADIC i2000.
• Reviewed AFMC guidance on a standard MS Windows Server configuration and provided feedback to ensure the restrictions will not adversely affect our operational environment.
• Developed the first OC-ALC ITMS Datacenter Project Plan in MS Project.
• Daily coordination with Software Development Management, Project management, Quality Assurance Management, and Configuration and Change Management.
• Ensured that all software and hardware produced/managed in the organization is of the highest possible quality, is documented, and meets or exceeds requirements and customer expectations.

Confidential

Information Technology Manager

Responsibilities:

• High level Solution Architect, IT strategic planning, annual IT budget, and Disaster Recovery planning.
• Responsible for IT Master Project Plan for the Riverwind Casino Project.
• Responsible for the architecture, consulting, purchase, rent, lease, or other acquisitions with Avistas, Pinnacle, IBM, and INX.
• $3 million - State of the art IBM Blade center, iSeries 336 servers, DS6800 SAN Solution (prod), DS4800 SAN Solution (redundant), iSeries i5 Model 550, ADIC i2000 Tape Library, VMware, NSI GEOCluster & Replication Services, Backbone Net vault backup solution, and software licensing.
• $2.3 million - INFO DS3 circuit, AT&T DS3 circuit, Cisco core technology with 6509 switches, Intrusion Prevention sensors, Security Monitoring, Analysis and Response System (MARs) appliances, Content Services switches and VoIP technology, Pix Firewall, Unity, and Call Manager.
• Implementation of Info Genesis POS (point-of-sale), Agilysys LMS (Lodging Management System), LMS Show Gate, Convey Tax port (Tax reporting platform), Morse Watchman Key Watcher (Smart Key Management), Altiris (Enterprise Solution Modules), HR Logix (Applicant Tracking System), Kronos Workforce (All Enterprise Solution Modules), CYRUN (integrated law enforcement system), all on UNIX as well as MS Active Directory Implementation, MS Exchange Implementation, and Blackberry Enterprise Server Implementation.
• Responsible for IT Master Project Plan for Hiring/ Project: Infrastructure implementation for Confidential Center, and three Portable Buildings.
• New Master Lease Agreement for all future PC and Printer hardware needs.
• Held and attended regular meetings in order to report progress on projects, resource utilization, budgetary issues, and production performance to appropriate Officers, Directors, and Management personnel.
• Provided Senior Level Systems Administration.

Confidential, Houston, TX

Consultant / Master Project Manager

Responsibilities:

• Overseeing all aspects of project coordination, timely completion of project, setting deadlines, assigning responsibilities, monitor and summarize progress of project with prepared weekly reports, and attended meetings for management regarding status of project.
• Responsible for Solutions Architecture, Scope of Work, strategic planning, budgeting and staffing efforts.
• Made sure these projects were completed on time and on budget across all available resources.
• I was responsible for assigning contractor schedules, reviewing work discrepancies, supervising contractor personnel and communicating policies, purpose and goals of the organization to subordinates.
• All other specific details are confidential.

Confidential

Senior Systems Administrator

Responsibilities:

• Assisted in the resolution on any and all day-to-day issues for DISA/DOD third level on call technical support for more than 800,000 users, over 1,400 applications in 15 geographically separate facilities utilizing more than 55 mainframes and 1,350 servers.
• Backup Responsibilities: The Defense Message System (DMS) created by DISA for the DOD and supporting agencies. Assisted in the architectural design of DISA's Active Directory model. Member of the national team assembled by the DOD for the planning and Implementation of flexible, commercial-off-the-shelf (COTS) based application providing multimedia messaging, directory services, and LDAP using the underlying Defense Information Infrastructure (DII) network and security services.
• Assisted in overseeing and coordinating of developmental testing of releases and government acceptance testing of MS Exchange 2000 Enterprise.

SIEMENS Business Services\Kerr-McGee,Oklahoma City, OK

Senior Information Technology Consultant

Responsibilities:

• Assisted in Design, Development, procurement, documentation,, and implementation of complete migration from MS Exchange 5.5 to MS Exchange 2000 worldwide.
• Researched products and created test environments for comparisons, extensive strategic planning, cost analysis, and estimated migration Schedules.
• Primary on movement of all Mailboxes, Distribution Lists, Public folders, and Resources.

Technical Management\Transaction Applications Group, Lincoln, NE

Information Technology Director

Responsibilities:

• Provided direction and leadership for the continued development of a modern information technology environment throughout TAG and consultative services to clients worldwide.
• Directed development and use of information technology in support of the Company's vision for excellence.
• Mapped the future development of information technology to provide new web-based, real-time, live access to legacy UNIX mainframe indexed Life Sys system.
• Established Quality Assurance, Documentation, and Telecommunications/WAN departments and Help Desk Departments that improved internal processes and increased productivity.
• Spearheaded management of corporate wide $2.5 million Image/Data Warehousing/Data Mining project and $1.3 Million Web Application/Hosting/Database project for 5 clients.
• Designed and rolled out new architecture for Web Farm to contractually guarantee high availability through redundancy and load balancing. Increasing uptime to 99.9%.
• Initiated migration to Microsoft Terminal Services at 5 different locations with thin client hardware for a projected 500 new users over next 12 months, which dramatically improved system and application availability while lowering Total Cost of Ownership.
• Established new Microsoft Select Agreement and proposed solutions for all other software for licensing.
• Instituted previously non-existent project management guidelines within organization to improve ability to meet time lines, budgets, client billing, and objectives.
• Designed and led implementation for both gigabit fiber optic cables between two locations, and wireless networking between 5 locations.
• Heavy recruitment of talent to join IT staff.
• Researched multiple products and created test environments for comparisons, extensive strategic planning, cost analysis, and deployment.

Confidential, Kansas City, MO

Information Technology Consultant

Responsibilities:

• Provided high-level consultative services as Technical Sales, Solution Architect, Team Recruiting, Scope of Work, and Delivery Management for many confidential Compuware clients throughout North America.
• Led efforts to implement new network security plan for one of the largest telecom corporations based in Kansas City, KS.
• Provided master project plan for SAP implementation, Network Migration, and Web development for a large service oriented company.
• Traveled to many companies throughout United States and meet with top executives to discuss immediate Information Technology projects and future planning.

Confidential, Lincoln, NE

Information Technology Director

Responsibilities:

• IT budget responsibility and managed Master Project Plan for Check Point VPN.
• Implementation, Interactive Voice Response system implementation, Oracle rollout, 24/7 Web Farm, IWATSU Telephone system, Card Key security, APC UPS, external diesel generator for backup power, all electrical, integrated fire system for computer room, integrated burglar alarm, and network cabling (gigabit ready) for new facility.
• Designed, Developed, and implemented appropriate TCP/IP scheme, DHCP, DNS, WINS, and proper naming conventions.
• Designed, Developed, procured, trained staff, and implemented complete migration from Win NT 4 to Win 2000 on all servers and desktops, Win NT 4 NOS to Novell NetWare 5.1 with Border Manager, and ZEN Works.
• Management of wide array of network, protocol, and telecommunication skills, telecom vendor management, Contract negotiation, SNA, TCP/IP, IPX/SPX, AppleTalk, Token Ring, Cisco, firewall, Internet and Intranet connectivity, ISDN, ADSL, FDDI, ATM, Frame Relay, T-1, T-3, VPN, etc.

Confidential, Dallas, TX

Senior Desktop Support Specialist

Responsibilities:

• Led Corporate Desktop Team of 12 employees.
• Developed automation for deployment of over 3,000 desktops and 1,000 notebooks.
• Development of all software deployment of all OS and applications for employee workstations, servers, and classrooms. Developed fully automated desktop deployment with unattended installation of NT 4.0 OS, application delivery and inventory management through ZEN Works.
• Developed over 50 automated software installs and un-installs with NAL/ZEN.
• Developed a bootable CDROM to run Win 95 for a configuration.
• Developed majority of documentation for Corporate Desktop Team.
• Aided in Corporate Help Desk ticketing H.E.A.T. Database system design and implementation.
• Developed and delivered courseware for all field Engineers.
• Performed routine administrative tasks on Novell NetWare, ZEN Works, MS Exchange, Citrix, Terminal Server, and Windows Server, and general UNIX terminal emulation, integration, and administration.
• Trained Confidential Corporate Server Team to maintain and support Networks.
• Developed DNS corporate naming convention and corporate standard procedures for Corporate Desktop Team.
• ed 'Outstanding Performance and Dedication to the Confidential SAP Project' for my participation in getting all of the necessary hardware and software in place by the SAP Go-Live date as well as "Champion of the Week".

Confidential, Dallas, TX

Network Specialist

Responsibilities:

• Solution Architect: layout and cabling of all new and temporary classrooms, Development of software deployment of all operating systems and applications for employee workstations, and automated/unattended server installs for all Microsoft/Novell Certified Courseware classrooms, development of procedures for maintaining all hardware and software, development of software deployment consisting of all operating systems and applications for employee workstations, and automated classroom setups in Dallas INFOMART, Dallas Pacific Center, Houston, Chicago, and San Francisco.
• Performed routine administrative tasks on Novell & NT networks. Project manager, task manager, network administrator, automation specialist, and instructor at a technical center.
• Worked closely with vendors on all acquisitions, contracts, and repairs for Compaq, Confidential, Confidential, CISCO, and 3COM equipment.
• Oversee all administrative tasks on both Novell NetWare & MS Win NT networks as well as Lotus Notes.