SUMMARY

Seasoned program and release mgmt professional 15 years with excellent technical skills, specializing in internet/networking/mobile technologies. Solid experience delivering consumer software OS and applications products and enterprise web applications at Fortune 500 companies. Strong background in all phases of the software development lifecycle, well versed in Agile/Kanban methodologies. Proven success working with highly skilled, geographically diverse, cross-functional teams to deliver projects on time and on budget.

EXPERIENCE

Confidential

Senior Release Manager

• Release manager for Limelight Networks operations group, which operates and supports software across Limelight's global network.
• Conceived and implemented an ITIL based Release Management policy and process, which drastically improved product handoff from Dev to Ops.
• Work closely with Product Management throughout product development cycle to facilitate handoff to Ops including - SME review, operational documentation, and, training.
• Schedule and plan deployment of software across Limelight's network.
• Weekly product status reporting for upper management.
• Lead business process analysis and re-engineering activities for the Operations group. Evangelize process improvement to other groups within Limelight Networks. Mentored junior personnel.
• Key participant in the Change Control process - back up Change Manager, reviewed and approved all Development related change requests.
• Introduced the concept of Release Readiness Reviews and Post Mortems.
• Technical resource supporting move from MediaWiki to Atlassian tools, Jira and Confluence.
• Authored Software Development Lifecycle process framework for use across all teams at Limelight Networks.

Confidential

Program Manager/Release Deployment Manager, EdgeControl Engineering

• Program and release management for the EdgeControl Engineering Group, which develops the software components that configure and control the many components of Akamai's on-demand distributed computing platform and customer portal.
• Define, track, schedule, manage the master project plans and deployment plans, for Akamai's customer facing Portal product software releases..
• Created prototype for Bugzilla metrics gathering application using SQL.
• Authored Software Development Lifecycle document for use in determining release readiness.
• Led weekly organizational release meetings to ascertain each development team's readiness for upcoming releases.
• Created and maintained master release script for use during go-live' event.
• Understand interdependencies between EdgeControl projects and other engineering projects. Communicate the significance of changes in project scope, delivery dates and/or resource issues to management.
• Work closely with Product Marketing through release cycle to ensure correct feature set, scope, requirements, priority, documentation, and, training plans are in place for the release.
• Lead build-out activities for new server types to be introduced to the production environment all the way from hardware procurement to deployment. Responsible for getting approvals from security, unix or windows admins, network infrastructure engineering, and, software engineering at appropriate points in the deployment process.
• Responsible for Akamai's disaster recovery planning for the portal product.

Confidential

Program Manager, Integration Products

• Program management for full suite of integration products offered by Plumtree Software.
• Define, track, manage the master project plans, and schedules for new, service pack, and, hotfix software releases of enterprise web applications for the Integration Products group.
• Lead business process analysis and re-engineering activities for Integration Products group. Evangelize process improvement to other development groups within Plumtree.
• Oversee, plan, and coordinate activities and deliverables of key groups that contribute to the product development process including, Release Engineers, Development Engineers, Engineering Managers, QA, QA Managers, and Product Marketing Managers.
• Administration of source control/release management policies and practices using Perforce.
• Management of external customer communication - escalations, feature requests, status.

Confidential

Engineering Project Manager, Core Operating System

• Project manager for the Kernel, Networking, and IOKit software engineering teams within the Core Operating System group.
• Instrumental in helping teams deliver on-time, high quality, feature rich software to major operating system releases of Mac OS X 10.1, 10.2, , 10.3 .
• Responsible for managing, tracking, risk assessment, and processing software update content in the Mac OS X kernel in very rapid development, test, and release schedules.
• releases of Mac OS X 10.1, 10.2, , 10.3 .
• Performed release engineering duties for the department including integrating, building, and submitting software to the program-wide build.
• Provided on-going project data to the engineering manager of each development team, in the form of requirements, feature lists, schedules, resource requests, and feature status updates. Provided timeline style reports to engineering team members.
• Key participant in the software change control process: Led departmental CCC Change Control Committee meetings, represented proposed changes at program-wide CCC meetings.
• Tracked departmental code submissions 150 projects facilitating quick resolution of build issues.
• Senior Test Engineer, Core Operating System
• Responsible for quality assurance on all of the software deliverables produced by engineering teams within the Core Operations group for the debut release of Mac OS X 10.0 .
• Developed a pre-submission testing program and quality plan which dramatically reduced the number of fatal defects in the program-wide OS builds.
• Core OS external contact point for quality issues including conducting classes in testing methodology and debugging to QA groups across Apple, to ease the transition to a Unix-based OS.
• Worked closely with engineers to define testing criteria for new features during the initial development phase.
• Created a process to hand off testing responsibilities and test data to the Integration QA team once each feature was submitted to a program build.
• Administered and maintained the Core OS bug tree in Radar Apple's defect tracking system .

Confidential

Senior Staff Engineer, Quality Infrastructure and Measurement

• Managed automated testing infrastructure largely Rational Software products for internal software development groups.
• Managed 42 production SQL Server, SQL Anywhere databases, and their associated servers.
• Provided classes and technical support for in house testers using Rational Robot for automated testing.
• Maintained and updated the customized global function library used by Rational Robot.
• Project management/implementation duties for adoption of the full Rational Enterprise Suite including requirements tracking, configuration and change management, functional, performance, reliability, and load testing products

Confidential

Senior Quality Test Engineer, R D, PowerBooks Division

• Quality lead for connectivity related continuation engineering projects. Network protocol, interface, and application testing on pre-release PowerBooks
• Tested driver functionality of IRTalk, IrDA, Ethernet, Modems, and PCMCIA cards with networking functionality on prototype laptops.
• Verified functionality of continuation engineering driver changes with a combination of low level protocol testing, client/server apps, and internet app testing.
• Reported and escalated network testing issues to cross-functional product teams.
• Authored a variety of quality plans, test guidelines, and test matrices for use with IrDA, Ethernet, and boot order testing.
• Quality Test Engineer, Mac OS 8, Connectivity
• Next generation operating system testing on released hardware.
• Testing and defect tracking for the Open Transport portion of Mac OS 8.
• Ran network protocol, client/server app, and internet app tests on new OS.
• Member of ISO certification core team
• Member of IQ training taskforce
• Documented procedures for ISO team and job aids for use in training new employees.