TECHNOLOGY PROJECT MANAGER

Senior Project Manager with 20 years of Information Technology IT experience. Led successful cross-functional teams for Document Management at Columbia University, and Software/Infrastructure projects at Bank of America, Contact Centers at JPMorganChase and Citigroup within rigid constraints of schedule, budget and scope.

PROFESSIONAL EXPERIENCE

Project Manager/Contractor

Confidential

• Project Managed retail bank storage for cost optimization, software applications, data center server migrations and refresh, finalized and hardware requirements. For servers, mainframes, provide project scope document, budget, and timeframes. Matrix manage technical resources and ensure client is updated and informed of status with identification of any issues and consult to remedy any changes in project scope. Project managed high profile eCommerce client, Next Gen and digital wallet projects.
• Deployment of EMC/NetApp storage solutions with coordination installation of servers in various Data Centers. Work on project teams on average of 10 resources client, DBA, SA IT technical leads and disk/mapping technicians. Escalation of projects using SharePoint sites for improved communications delivery of services.

Confidential

• Providing information technology offering enterprise IT solutions to help companies and organizations become more efficient and effective. Experienced IT professional servicing clients across a multitude of industries and developed a reputation for delivering outstanding customer service, products, and solutions. Consult with developers, engineers, and vendors in defining requirements and identifying integration solutions.
• Function as the Subject Matter Expert SME on Middleware components. Managed large, complex projects involving multiple: vendors, consultants, leading edge technologies, substantial risks to the business, and broad implications for the IT architecture. Typically be able to manage 2-4 projects simultaneously, where the project team includes 10-15 IT professionals.
• Conceive and implement projects requiring extensive systems integration, large teams and multiple technical platforms, with substantial business risk.
• Form productive networks with internal and external customers, consultants and the vendor community
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. Follow PMI project management guidelines. Developed project plans and defines project purpose, clear roles, risks, tasks, milestones, and measures of success

Confidential

Project Manager

• Project Managed Enterprise Hyland Software-OnBase ,Document Management System across Columbia University. Led all RFP/RFI, software workflow/data/web/design management efforts for Accounts Payable, and Graduate Admissions. Lead the design and development of Hardware 14 servers , designed with high availability, EMC SAN, development/QA, with scalable architecture. Full array of OnBase modules were implemented including outlook integration, interfaced with ERP PeopleSoft.
• Project Management of team of 9 members database, email, system administration, network, finance, service management and vendor management . Directed, trained IT staff and customers in use of new software applications.
• Increased operational efficiencies in Accounts Payable by 75 , after leading a discovery process, which identified essential business requirements Prior work in this area had overlooked the integration potential of the existing mainframe.
• Cisco Call Center for Help Desk
• Achieved comparable results during admissions projects for Graduate School of Arts Sciences, General Studies and Mailman School of Public Health via integration of

Confidential

• Generated cost savings of 250,000 annually on the above projects, by negotiating unlimited end user software license with vendor Hyland Software. Savings resulted from avoidance of duplication in database, and creation of a larger infrastructure with 100 production uptime.
• Enabled the Medical Center to substantially improve its ability to transmit documents electronically via multi-function copiers over the Internet.
• Collaborated with IKON sales and engineering team for solutions with e-copy.
• Maintained continuous alignment of project scope with strategic business objectives and made recommendations to modify the program to enhance effectiveness toward business result or strategic intent. Assisted client with UAT.
• Provisioned/implemented circuits with carriers via Access Service Request process, for PBX , and document management fax servers.
• Coordinated comprehensive operational support environment for ongoing Document Management applications, assessments, change management and system upgrades. This Included establishment of internal website for automation on future assessment of multi-function devices and standalone Kiosks.

Confidential

Senior Project Manager Consultant

• Managed large-scale global projects with multiple cross-functional areas and businesses.
• Analyzed, designed and implemented CRM, ERM, SCM solutions. Managed IT infrastructure.
• Directed implementation tasks involving third-party vendors and counseled internal customers on system implementations.
• Developed detailed budgets, schedules, project estimates, resource and work plans, and status reports for Production Access Control, High Availability/Disaster Recovery for GFI and SWIFTS/ISSAC.
• Ensured adherence to quality standards and met project milestones and deliverables.
• Designed and implemented governance and due diligence for government and corporate compliance.
• Led audits both internal and external with NYS regulators, OCC and SEC.

Confidential

VP Technology IT Manager

• Senior-level Program Manager and single point of contact for Program Services
• Treasury Services, and Commercial Bank business units. Developed and maintained close relationships between Corporate Technology Infrastructure and lines of business.
• Achieved cost savings of 300K annually via a new and improved voice network.
• Accountable for coordination amongst the following groups: Internal Audit, Audit Risk Review, Process Risk Review, Engineering and Operations.
• Dialer, Filenet, IVR, CTI, AS 400 and Cisco VOiP with redundant network infrastructure in new data center facility.
• Cisco and Avaya Automatic Call Distributor Systems for 1,100 users Mosaix Predictive
• Contact Center operations
• Replaced Northern SL100 PBX with Avaya at Hicksville Contact Center 3000 stations
• Data Center migrations, Long Island, Delaware, Texas and Chicago
• Relocated major customer contact centers from New York to Tampa, Long Island and Canada 1500 users. Centers-included Avaya PBX/ACD systems, CISCO routers and IBM blade servers, with new data room.
• Engineered AT T/ Verizon single-number service network. Created and implemented state-of-the-art design of Verizon voice network of 60 network lines T-1s, private lines, FX serving each of New York City's boroughs.
• Voice and Data manager provisioning/implementing circuits with carriers
• Hardware installation and maintenance for PBX , ACD and Automated Collection Systems.
• Deployed Siebel CRM application with Oracle RAC for Retail Banking Branches, at over 500 locations.