production manager Resume Profile, NJ - Hire IT People

SUMMARY

Technical Skills:

Microsoft Office /Microsoft Windows OS /Active Directory / Windows Server/ Outlook / Fedora RHEL Linux/
Microsoft SQL / DICE monitoring software/ Microsoft Visual Studio / CAT 5 cabling /

PROFESSIONAL EXPERIENCE

Confidential

Temporary Benchmark Administrator

Provide routing assistance for multiple commercial and residential on site technical support requests
Relay and clearify project information to technicians via telephone
Prioritize work order job requests based on times and time zones
Utilize a cloud based platform to access and update work orders
Escalate issues regarding scope of work or payment increase requests as needed
Complete projects and duties as assigned.

Confidential

Central Station Operator

Troubleshoot technical alarm panel issues with end users via telephone and escalate issues appropriately if needed
Provide customer service and utilize DICE central station and monitoring software.
Create data changes and assign alarm codes to new members of clients' managerial team if applicable
Maintain and safeguard the confidentiality of all client accounts and records
Follow the company's standard operating procedures and/or end user specific protocols
Liaise between law enforcement agencies and clients as necessary
Respond to all incoming alarm signals generated from the end user's security system
Accurate and quick response to various public agencies such as Police Departments, Fire Departments, Security Services, etc.
Contact and notify members of the client's managerial team of any technical troubles that may create a malfunction in the burglary or fire system
Monitor/prioritize multiple queues and handle incoming and outgoing telephone calls

Confidential

Security Supervisor

Supervised and trained security officers in the use of client employee databases
Created daily security activity logs
Trained and lead security officers in emergency proceedings
Maintained American Red Cross first aid/CPR certification and acted as a first responder during onsite emergency medical incidents
Generated incident reports for security and property management teams
Created and issued security access badges to employees and building contractors

Confidential

Operations Assistant

Collected outgoing mail from various clients
Maintain regular communications with distribution center and transportation manager
Scheduled mail pick-up times with clients
Scheduled routine maintenance of vehicles
Organized and collected invoices from client mailings
Organized and managed invoices from vehicle maintenance

Confidential

production manager