SUMMARY

• Organizational Skills Time Management Conduct Correspondence Technical Support
• Database Management Creative / Analytic Thinker Data Entry Detail Oriented

Technical Skills:

• Microsoft Office /Microsoft Windows OS /Active Directory / Windows Server/ Outlook / Fedora RHEL Linux/
• Microsoft SQL / DICE monitoring software/ Microsoft Visual Studio / CAT 5 cabling /

PROFESSIONAL EXPERIENCE

Confidential

Temporary Benchmark Administrator

• Provide routing assistance for multiple commercial and residential on site technical support requests
• Relay and clearify project information to technicians via telephone
• Prioritize work order job requests based on times and time zones
• Utilize a cloud based platform to access and update work orders
• Escalate issues regarding scope of work or payment increase requests as needed
• Complete projects and duties as assigned.

Confidential

Central Station Operator

• Troubleshoot technical alarm panel issues with end users via telephone and escalate issues appropriately if needed
• Provide customer service and utilize DICE central station and monitoring software.
• Create data changes and assign alarm codes to new members of clients' managerial team if applicable
• Maintain and safeguard the confidentiality of all client accounts and records
• Follow the company's standard operating procedures and/or end user specific protocols
• Liaise between law enforcement agencies and clients as necessary
• Respond to all incoming alarm signals generated from the end user's security system
• Accurate and quick response to various public agencies such as Police Departments, Fire Departments, Security Services, etc.
• Contact and notify members of the client's managerial team of any technical troubles that may create a malfunction in the burglary or fire system
• Monitor/prioritize multiple queues and handle incoming and outgoing telephone calls

Confidential

Security Supervisor

• Supervised and trained security officers in the use of client employee databases
• Created daily security activity logs
• Trained and lead security officers in emergency proceedings
• Maintained American Red Cross first aid/CPR certification and acted as a first responder during onsite emergency medical incidents
• Generated incident reports for security and property management teams
• Created and issued security access badges to employees and building contractors

Confidential

Operations Assistant

• Collected outgoing mail from various clients
• Maintain regular communications with distribution center and transportation manager
• Scheduled mail pick-up times with clients
• Scheduled routine maintenance of vehicles
• Organized and collected invoices from client mailings
• Organized and managed invoices from vehicle maintenance

Confidential

production manager

• Managed and maintained a large format printer
• Produce point of sales materials for the sales team
• Design and maintain files of client marketing materials i.e. posters and menus
• Data entry of client's orders and orders requested by the sales team
• Provide customer service for clients and sales team
• Order and stock paper for office printers