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Production Manager Resume Profile

NJ

SUMMARY

  • Organizational Skills Time Management Conduct Correspondence Technical Support
  • Database Management Creative / Analytic Thinker Data Entry Detail Oriented

Technical Skills:

  • Microsoft Office /Microsoft Windows OS /Active Directory / Windows Server/ Outlook / Fedora RHEL Linux/
  • Microsoft SQL / DICE monitoring software/ Microsoft Visual Studio / CAT 5 cabling /

PROFESSIONAL EXPERIENCE

Confidential

Temporary Benchmark Administrator

  • Provide routing assistance for multiple commercial and residential on site technical support requests
  • Relay and clearify project information to technicians via telephone
  • Prioritize work order job requests based on times and time zones
  • Utilize a cloud based platform to access and update work orders
  • Escalate issues regarding scope of work or payment increase requests as needed
  • Complete projects and duties as assigned.

Confidential

Central Station Operator

  • Troubleshoot technical alarm panel issues with end users via telephone and escalate issues appropriately if needed
  • Provide customer service and utilize DICE central station and monitoring software.
  • Create data changes and assign alarm codes to new members of clients' managerial team if applicable
  • Maintain and safeguard the confidentiality of all client accounts and records
  • Follow the company's standard operating procedures and/or end user specific protocols
  • Liaise between law enforcement agencies and clients as necessary
  • Respond to all incoming alarm signals generated from the end user's security system
  • Accurate and quick response to various public agencies such as Police Departments, Fire Departments, Security Services, etc.
  • Contact and notify members of the client's managerial team of any technical troubles that may create a malfunction in the burglary or fire system
  • Monitor/prioritize multiple queues and handle incoming and outgoing telephone calls

Confidential

Security Supervisor

  • Supervised and trained security officers in the use of client employee databases
  • Created daily security activity logs
  • Trained and lead security officers in emergency proceedings
  • Maintained American Red Cross first aid/CPR certification and acted as a first responder during onsite emergency medical incidents
  • Generated incident reports for security and property management teams
  • Created and issued security access badges to employees and building contractors

Confidential

Operations Assistant

  • Collected outgoing mail from various clients
  • Maintain regular communications with distribution center and transportation manager
  • Scheduled mail pick-up times with clients
  • Scheduled routine maintenance of vehicles
  • Organized and collected invoices from client mailings
  • Organized and managed invoices from vehicle maintenance

Confidential

production manager

  • Managed and maintained a large format printer
  • Produce point of sales materials for the sales team
  • Design and maintain files of client marketing materials i.e. posters and menus
  • Data entry of client's orders and orders requested by the sales team
  • Provide customer service for clients and sales team
  • Order and stock paper for office printers

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