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Business Project Manager & Technical Project Manager Resume

Cincinnati, OhiO


Experienced IT Professional with Project Management & Business Analyst experience in business/client side, software/application development-implementation/deployment & migration, for web/mobile/social media and infrastructure environments as part of a local and as part of a geographically dispersed team . Proficient in creating, & implementing project management processes & methodologies to ensure projects are delivered on time & within budget while adhering to high quality standards to meet customer expectations. Able to use both open & structured approaches to solving technical problems by defining the solution based on the customer/user's needs and translating this into requirements. Experience in with full SDLC processes with multiple/concurrent projects—requirements gathering, scope definition, project and resource allocation & management, budgeting, testing, change management & documentation/training/release and other types of analytics. Ability to meet goals by influence & leading cross-functional product development teams, working with engineering, IT, marketing, sales, call centers, legal, security & finance departments. Proficient in identifying, documenting & mapping new processes, standards, methodologies, policies & process improvement. Ability to deliver tough messages and at the same time maintaining excellent working relationship . An ability to think outside the box & not be constrained by a “this is the way we've always done it” mentality.


Processes & Practices

IT-PM Practices & Processes: ITIL Certified. Thorough knowledge of the concepts and methodologies contained in ITIL, CBAP, PMBOK, Agile, RAD (Rapid Application Development), Waterfall, Rational Unified Process (RUP), Agile (Citi Agile Certified); EVM (Earned Value Management) Enterprise Resource Planning (ERP), Customer Resource Management (CRM), ISO 9001:2000 Standards; INCO Terms; Fagan Inspections, Freedman Technical Reviews; Capacity Planning, Process Capability Analysis; Portfolio Project Management and Capability Maturity Model (CMMi), Process Mapping, Use Cases, Story Boards, Project Plans, Work Break Down Structures (WSB), Test Plans, EDI Processes and Client-Server Models. Rights Leveling and Quota Management, Electronic & Print Archival and Records Management Processes & Procedures. Working knowledge of Warehouse & Procurement Management, UML, and Lean Six Sigma.

Legal Compliance Processes & Practices: SEC (Securities & Exchange Commission), OCC(Office of the Comptroller of the Currency); Home Land Security, Sarbanes-Oxley Compliance, HIPPA Compliance, Insurance Compliance, Intellectual Property (Copyright and Trademarks), Vendor Contracts & Licensing and Import - Export Compliance.

Software & Hardware

Microsoft Project, Microsoft Enterprise Project Management (EPM) & Project Server, Microsoft Office-Word, Excel, Power Point, Visio, Front Page, Query, and Outlook; SharePoint, SharePoint Designer 2010, InfoPath. Nexus Project Management Tool, Planview Project Management Tool, Blue Print Requirements Tool, Archer, Clarity, B-Line, Rational Asset Manager (RAM), Cognos TM1 and Cognos BI, Lexis-Nexis, Westlaw, Microsoft Visual Studio, SAP ERP 6.0, IBM Workbench Mapping Tools, MindJet Mapping Tools, Macromedia Dreamweaver, Lotus Notes, Adobe Acrobat Pro, Adobe Photoshop, PageMaker, Info Mapping, Visual Slick Edit, Visual Studio, . HP Quality Center 9.2, Rational Rose, Clear Case, Seibel Power, Clarity, VPNs, (Nortel & Cisco Clients), VMware, CA Unicenter, CA ControlMinder, EMC Avamar, HP Fortify, EDS, Oracle BPEL Process Manager.

Knowledge of technologies including: Linux Operating Systems, J2EE, XML, TCP/IP, DNS, HTTP/HTTPS, FTP, SMTP, SSL, PKI, SAN (EMC, HDS, XIV, etc.) and NAS (NetApp / EMC) Storage.& Cluster Technologies, firewalls, load balancers, and website monitoring. Experience with Apache, Tomcat, Weblogic web technologies. Awareness of High Availability concepts and best practices, including Cloud concepts. LAN/WAN, routers, servers, hubs and cabling associated with networks. Working knowledge of Eclipse; Oracle Privileged Account Manager Middleware (JBoss & WebSphere) and SQL. Knowledge of SSL/TLS and IPSec, WPA/WPA2 for wireless, and VPNs and VPN monitoring.

  • Experienced preparing statements of work, requests for proposal, analyze responses from vendors, and managing external contract resources including delivery. Using Microsoft Word, Visio, Publisher, FrontPage, SharePoint/Microsoft Enterprise Project Management (EPM) and InfoPath; InfoMapping, Oracle BPEL Process Manager, IBM Workbench Mapping Tools; Adobe Acrobat Pro, Adobe Pagemaker; PC Docs--Authored use cases, story boards, RFPs, Project Plans, process-related workflow documentation, operational handbooks, user guides, monthly corporate newsletters, forms, training materials and standard operating procedures in print & html format on corporate intranet sites, (utilizing SharePoint ), for corporate compliance with DoD, TAS, SEC, Treasury Department, Home Land Security, HIPPA, Sarbanes-Oxley while maintaining IATA and ISO-9001 Standards.
  • Coordinated Enterprise Service Management (ESM) enhancements to infrastructure & feeds for Service Configuration Manager (SCM) generating a policy push that permitted Access Manager (AM) connectivity and Electronic Data Exchange (EDI) for 500,000 customers.
  • Created release management process to act as the liaison between Product Development and Sales, Support and Marketing.
  • Project Manager for large scale projects that included software development project for new Corporate Dial software products that generated $2.2 billion in revenue. Tracked $1.2 million budget for new software development product line; identified and resolved budget variances. Delivered fast tracked $2M CorpTax application to that transformed global tax filing for large financial institution and ensured that all data was secured with the use of encryption technologies by using dedicated key storage devices and applications.
  • Created policy, process & procedures for server virtualization project to eliminate tape back-ups an estimated annual savings of $250,000.
  • Project Manager for global infrastructure project delivered on time and within 3% budget variance with a budget that allocated $9 M budget for hardware/software and $2.5 M budget for labor with a team that used off shore, near shore and national resources.
  • Headed a team that successfully implemented $26.5M Oracle Exdata transformation project that consolidated mixed workloads including Online Transaction Processing (OLTP) and Data Warehousing (DW) for Fortune 100 Company.

Business Project Manager & Technical Project Manager Cincinnati, Ohio

  • Enterprise Resource Planning (ERP)
  • Automated Process Management
  • SharePoint & PlanView
  • Data Governance & Data Access Policies/Permissions

Provided leadership in working with business users in defining project, resource and system requirements. Ensure that all required functional areas were appropriately represented on the project team. Ensured that resources assigned to the project had all the tools and information needed to perform their project tasks. Mapped data between computer systems and exchange files and documents for Blue Cross/Blue Shield Mandates project. As, Project Manager, was responsible for the tactical coordination and implementation of data usage & data security polices as determined through enterprise data initiatives to integrate existing Confidential doctor site information with Empire Blue Cross doctor information for billing and consumer web searches. B ridged the gap between the current and desired business performance levels and balancing short-term business needs with long-term perspectives on success to ensure that it produced desired results. Created business cases and roadmap to implement new end to end data solutions which automated (using in-house databases and vendor software packages), and standardize existing and new business processes (for billing, patient care coordination and physician pay for performance), in order to reduce costs, improve communication, and increase efficiency. Responsible for translating complex and varied business needs into application software requirements for Information Technology (IT), Plan of Record (POR) projects and Small System Change Requests (SSCRs). Created Access Governance Policies to ensure suppression of doctor & patient billing information for compliance with internal access control policies, external billing (print, web and mobile), HIPPA, and Medicare. Managed multiple IT projects and ensured that deliverables were compliant with HIPPA, Medicare and IT Security rules and regulations. Maintained tools for use in vendor performance management, including tracking tools, dashboards, and scorecards, and producing governance and compliance reports related to vendor services.

Sr. Project Manager Cincinnati, Ohio

  • SAP ERP 6.0
  • Enterprise Resource Planning (ERP)
  • CAS FAR Compliance
  • SharePoint

Oversaw delivery of SAP ERP 6.0 implementation with corresponding HP-Federal Government clients. Responsible for building the actual deployment project schedule for transitioning off old billing software to new CRM based billing software for compliance with government contracts. Created overall technical plan and playbook for the team to follow. This included taking Software Release Notes (SRN s) from the Software and DBA Development teams and translating them into a working Software Deployment Plan utilizing knowledge about the application, application development and it’s extensions to determine dependencies; updates, security/permissions and scripts that need to be applied; business rule updates that need to applied; jobs that need to run or process; historical updates that needed to be applied; and to ensure testing parameters were covered. Responsible for deployment plan and for resource assignments, timelines, and scheduling and managing the use of conference bridge lines and chats as required. Managed internal and external vendors to meet expectations, timeframes, and budgets. Identified roadblocks to timely delivery, mitigate and escalate as needed, and communicate to all parties. Define performance standards and develop team to exceed those standards. Represent deployment needs with product management and development in on-going product enhancement. Collaborate closely with Customer & Account Management and Support on transition strategies for newly deployed accounts and the allocation of access rights to keys based on roles.

Sr. IT Project Manager Cincinnati, Ohio - On Site & Remote Office

  • Planview, Blue Print, Cognos & Archer Tools
  • BPI & Global Operating Model
  • Agile, Waterfall & DevOps
  • Capacity Planning for Digital Media
  • Digital Governance & User Access Policies
  • Enterprise Resource Planning (ERP)

Managed 4 PMO direct reports a part of a geographically dispersed team. Working both remote and on-site, interfaced with business and technology leaders across the enterprise to facilitate business systems strategy, process, and capability elaboration in support of the strategy and initiatives for mobile and web application development by North American & off shore teams . The eBusiness point person to the Global Consumer Technology (GCT) group’s global transformation of moving all of Citi’s global technology groups to a uniform Global Product Model as part Citi's broader objectives of reducing operating expenses and IT infrastructure costs. Headed a global enterprise eBusiness project team to standardize processes and tools usage worldwide. In addition to migrating to the Product Lifecycle model, also identified significant opportunities for end to end process simplification, integration and optimization. Developed detailed IT work plans, schedules, project estimates, resource plans and status reports for eBusiness applications, including ATMs, mobile phone and web applications. Provided training, documentation and IT strategic direction for all projects managed in Agile. Significant business impact through in-depth evaluation of complex business processes, system processes and industry standards. Significant hands on expertise in requirements gathering, process modeling, process engineering and optimization using formal industry tools and techniques. Conducted weekly impact analysis for GOM implementation with KPI (Key Performance Indicator) Reporting. Plan and manage assignments generally involving large budgets, cross-functional projects or multiple projects. Responsible for PMO resource management, allocation of work, timesheet approvals and budget approvals. Provide oversight for internal eBusiness SharePoint Access Control Policy--user policies, user permissions; content and content development. Provided quality and user analytics for executive level planning. Reviews with TISOs from the Citi Security Team all projects to ensure that all data was compliant with SSL/TLS and IPSec (WPA/WPA2 for wireless) when the project contained customer or Citi data that transmitted sensitive or personal information across public networks.


Sr. Project Manager Cincinnati, Ohio

Contracted to Bank of America November 2009 – May 2011

  • MS Project, Nexus, Clarity Tools
  • Six Sigma/RAD/Agile
  • Geographically Dispersed Teams
  • Capacity Planning- Virtual Servers & Cloud
  • Enterprise Resource Planning (ERP)
  • SOA (Service Oriented Architecture)
  • Verisign Certificate Management

Managed concurrent fast tracked Corporate Tax projects that were designed to streamline the processes for electronic filing and to ensure compliance with State, Federal and International tax laws. Managed projects that merged the IT processes and assets of corporate acquisitions (Merrill Lynch) with BoA processes/governances/compliances/standards. Responsible for management of complete project lifecycle from project definition/scope through implementation for global application deployment, technology operations and infrastructure projects. Applied all aspects of program-project management: writing project plans, communication plans, resource planning, work breakdown structures; risk/issue tracking and management; financial/budget forecasting and management; KPI (Key Performance Indicator) Reports; implementation planning, UAT testing, and training. Working from home office, easily identified, coordinated, and managed off shore, near shore and U.S. based resources and key stakeholders for complex and concurrent multi-million dollar projects. Ensure effective change management occurs throughout the course of the project. Deliver projects on time, at/under budget and within scope—including $26.5 M Oracle Exdata project and $2M Corp Tax project that encrypted all data transfers to meet Federal and International standards using Verisign Certificate Management, PKI and . Work directly with and communicate project status to the business/stakeholders on a regular basis throughout the lifecycle of the project to clarify needs and produce solutions that are delivered on time. Member of the SDLC Process Improvement Group that identified duplicate efforts in the business and development SDLC processes. Provided weekly project analytics to measure process improvements, communication impacts and oversight of project status and other types of analytics.

Infrastructure Project Management Analyst Columbus, Ohio

  • Process Mapping & Modeling
  • ITIL
  • Enterprise Resource Planning (ERP)
  • Capacity Planning
  • SharePoint 2010
  • Virtual Servers & Cloud

Establish strategies for server consolidation, centralization, and optimization to reduce downtime and costs while improving overall utilization and service availability. Ability to define, communicate and discuss effective virtual server capacity planning to enable transformation to a finance-centric environment. Developed migration plans based on alignment from both the client's infrastructure and application development teams. Developed strategies and policies to ensure best-practice based regulatory compliance that reduces an enterprise's legal exposure. Developed business case models for the investment in server consolidation and optimization. Provided architectural expertise, direction, and assistance to Systems Analysts, Systems Engineers, other Systems Architects, and software development teams. Develop, document, and communicate plans for investing in systems architecture, including analysis of cost reduction opportunities. Created documentation to align technology solutions to meet Security & SLA requirements. Identified and recommend performance measurement criteria, metrics, and dashboard components to ensure effective monitoring of the server landscape. Modeled business and systems processes based on findings through use case scenarios, workflow diagrams, and data models.

Lead Project Business Analyst Columbus, Ohio

  • Process Mapping & Modeling
  • EDI through HP/Exstream Dialogue
  • Agile Development
  • Regulatory Compliance
  • SharePoint 2007
  • KPI (Key Performance Indicator) Reporting

Created user requirements, detailed functional specifications, work break down structures, use cases, story boards and release plans using functional decomposition, regulatory statutes, legal summaries, interviews, surveys, source to target mapping, risk assessment and documentation analysis for customization and conversion (using XML) from in house print tool to HP/Exstream Dialogue print tool for EDI with all customer insurance policies, billing, renewals, cancellations and quotes. Created cross functional team of in-house Legal, Accounting, Compliance, Underwriting, Claims, Customer Service and Sales Teams. Created enterprise state by state comparison tool in SharePoint with InfoPath change control forms and work flow change control process that identified and classified state by state underwriting, fees, discounts and other critical business data as related to individual customer policies.. Identified gaps in the IT product line to determine where new products need to be developed or eliminated and implemented product strategy. Leverages lessons learned concept to achieve continuous improvement.


Portfolio Project Manager Columbus, Ohio

  • Process Mapping & Modeling
  • Changepoint & SharePoint
  • Portfolio Project Management Tool Migration
  • Data Analysis & SAP ERP

Compiled data to create application & project inventory and support process documentation. Inventoried current projects & resources to migrate from in-house portfolio project management tool to Compuware Changepoint. Represented Retail IT Development to business sponsors of SAP projects, understanding the business functions and processes, acting as a bridge between the business area and the project development team. Span multiple business units to elicit and document current and future state business process, identify project opportunities, and oversee business analysis efforts on multiple efforts associated with identified projects Elicit, analyze, validate and document business, organizational and operational processes and requirements to ensure the project is accurately satisfying the business need, and ensure the solutions are being driven by the requirements. Work with and lead testing efforts across the program, organizing teams of QC Analysts to ensure proper scripting and testing procedures and documented and followed for all projects. Evaluate risks, develop contingency plans, and respond quickly change as the project progresses. Created SharePoint governance policy and documentation.

Business Project Analyst Columbus, Ohio

  • DoD & Federal Regulatory Compliance
  • SharePoint 2007 & InfoPath
  • Requirements Gathering
  • Process Mapping & Modeling

In an IT-I Critical Sensitive position, preformed work on sensitive Automated Information Systems (AIS), which required a Single Scope Background Investigation (SSBI) and a Department of Defense, (DoD) Security Clearance Level S. Responsible for full lifecycle software engineering requirements management activities including managing changes to the technical baseline documentation (business, user and system requirements; requirements traceability matrix, specifications, and Interface Control Documents); verifying that the technical documentation is current and matched to the operational baselines; facilitating Technical Change Control Board, Software Requirements, Change Requests, and release management activities. Training project staff as necessary on requirements management process including requirements analysis, elicitation, and documentation and maintaining and reporting on various project metrics. Initiated software development process improvements.

Business Project Manager & Process Analyst Columbus, Ohio

  • HP Quality Center
  • Test Cases & UAT
  • Requirements Gathering
  • Process Mapping & Modeling

Using a variety of software tools, including project management packages (MS Project), flowcharting packages (Visio and IBM Workbench Mapping Tools) and other MS Office tools, to drive both strategic and tactical efforts for Chase’s Voyager Project, which delivered a suite of standard servicing systems across its Home Lending Business. Demonstrated success with analytical and problem solving skills: ability to logically identify process flows, requirements, missing elements, and design effective solutions. Work with all levels of personnel, particularly business and IT management and associates in a project/program environment, bridging the gap between the two while gathering process data and requirements. Report the status, issues, possible business impacts and risks within projects. Demonstrated project leadership experience with proficiency in planning, organizing and managing multiple tasks/priorities. Captured system hand off’s into process documentation. Wrote test cases & scripts for user testing and end to end testing for servicing systems. Tested servicing systems in .Net Framework 2.0 Solution Center, HP Quality Center. Build test cases and complete User Acceptance Testing for the project. Ensure bug fixes are rectified and risks and issues are managed.

Business Infrastructure Project and Process Analyst Columbus, Ohio

  • Process Analyst & Technical Writing
  • SharePoint 2007
  • InfoPath
  • Requirements Gathering & Documentation
  • Virtual Servers

Created relationships between IT and Distribution Services that permitted consistent standard business process to be created and implemented. On multiple simultaneous projects, defined and analyzed current state technology operations into illustrated technical procedures. Create use cases, technical documentation and specifications for server virtualization projects. For new and existing Windows servers in Confidential ’s global network, created Rights Leveling policy, procedures and training for Cardinal associates in collaborative efforts with server team members, analyzed and defined existing documentation functionality in new policies and processes. Created location specific inventory of all servers located at nuclear pharmacy sites to provide a benchmark for server upgrades & replacement schedule. Proactively identify opportunities for enhanced systems, processes and procedures and research supporting tools providing benchmark data and business cases for review.

Business Analyst—Process Analyst Columbus, Ohio

  • Siebel CRM Tools
  • SharePoint
  • Clarity
  • Enterprise Training
  • ITIL
  • HP Quality Center

Performed individual aspects of the requirements gathering, including requirements prioritization and functional/non-functional specification development. Defined and analyzed current state technology and defining the impact to the systems environment. Performed user experience design and specification, design validation, static and dynamic modeling and solution analysis and design activities on assigned projects. Provided guidance and consultation to project management staff with regard to the technical aspects, resource availability and administrative constraints of new and on-going IT projects. Created five secure Lotus Notes databases for internal support processes and ongoing small and medium project documentation. Directed the development of Microsoft SharePoint technology project for enterprise release to replace Lotus Notes databases. Oversaw documentation migration during move from Lotus Notes to SharePoint. Maintained the integrity of information in both Lotus Notes internal databases and SharePoint. Trained Enterprise Users on process/procedures, data applications, and in house tools. Researched information and conducted analysts, producing reports that complied and summarized information. Producing governance documentation, created process & procedure documentation and training plans. Verified information received from internal information systems and external sources. Facilitate new product, equipment and call center technology deployments. Handle escalated Tier I.5 business unit issues and/or concerns forwarded from the Enterprise Information Technology Service Center to support break / fix and continuous improvement projects. Solid understandings of structured writing techniques, templates, style guides, processes, and file management. Complete training documentation and programs to be handed over to operations teams.

Project Manager- Technical Project Coordinator Columbus, Ohio

  • Project Manager
  • Project Dashboards
  • Project Coordinator
  • Process Analyst

Successfully lead cross-functional project teams and successfully managed multiple projects simultaneously. Coordinated and managed large-scale projects in accordance with the JPMC Enterprise Project Management Delivery Process, including use cases, scope, budget, schedule, and identification of risks and providing status reports to internal teams and management. Conducted research and analysis related to the management of assigned large-scale projects within the Enterprise Systems Project Management group. Monitored specific project/program details, analyzed pertinent data, created reports, and tracked management of issues. Works closely with other team members to facilitate project meetings. Maintain effective issue identification, documentation and resolution process. Conducted cross-functional process improvement business projects. (Including understanding of business requirements, data collection, programming, analysis of data, and reporting results to Senior Management.) Identified operational policy development and implementation; documented strategic business and data requirements, tracked performance metrics, key business measures, economic and industry trends.

Business Transformation Business Analyst & Project Manager Columbus, Ohio

  • SAP
  • Technical Writing-Desktop Publishing
  • ISO 9001-2000 Standards
  • Home Land Security Act & Sarbanes-Oxley Compliance

In a matrix environment, coordinated activities between corporate home office, flight department, field departments (operations, executives, technical etc.) and customers to create process to administer and to ensure timely, quality service deliverables. Worked with various business units, including flight and flight safety departments, to identify, develop, design, validate and report various operational performance measurements, operational policies and procedures and distribution solutions. Researched and created artistic and stock photo database for internal and customer interfacing documentation, training materials, safety materials and marketing materials. Authored project plans, process-related workflow documentation, process documentation, operational handbooks, user guides, training materials, RFP’s and standard operating procedures in print and html format on corporate intranet sites, (that utilized Share Point), for company compliance with the Home Land Security Act, Sarbanes-Oxley Compliance and ISO 9001-2001 Standards. Authored and edited monthly pilot safety newsletter. Created business process procedures (BPPs) and created process maps (using Visio) at a task level for corporate user functionality. Trained corporate/field staff and customers/vendors on new web based reporting software. Interpreted and interrelated research data and developed business analyses for strategic decision making briefings to various levels of management. Produced focused strategic plan to ensure that all projects aligned with the company’s business strategy and increased ROI with accurate project information. Prepared detailed business requirements and functional specification for air cargo tracking, SAP/SAP CRM and POS (Point of Sale) software projects. Created intranet communication/scheduling area for charter flight operations.

Portfolio Project Manager

  • Portfolio Project Manager
  • Project Management
  • Process Facilitator
  • Records Management

Produced focused strategic plan to ensure that all projects aligned with the company’s business strategy and increased ROI with accurate project information. Created project scorecard that inventoried and prioritized projects based on resource requirements, dependencies, major milestones, and financial impacts from data entered into IBM’s PMT tool and Siebel Power Project Management Tool. Identified and communicated resource crosses impacts to IT management groups. Produced weekly status reports/dashboards created in Excel to improve quality and timeliness of project information. Created process mapping using Visio.

IT Intake Manager – Project Manager & Business Analyst

  • Project Management Mentor
  • Technical Facilitator/Advocate
  • Career Counselor
  • Communications Liaison
  • Training Vendor Management
  • Training Analyst

Project manager for delivery of IT dislocated worker core and intensive services. Led weekly status meetings and communicated with Tech/IT dislocated workers, State, County and City officials. Assessed IT Dislocated Worker training needs. Conducted extensive research/needs analysis study to determine appropriate IT dislocated worker services. Identified need for IT Dislocated Worker Career Center and arranged for $500,000 State grant to create the center. Created non-profit temporary IT/Tech transitional career center for dislocated IT workers. Developed process for rapid delivery of services from six months to two weeks. Assessed IT Dislocated Worker training needs by creating a functional IT/Tech skill survey. Formulated development and training policies, programs and objectives based on identified training needs, state and federal WIA policies and procedures. Measured and reported progress of enrolled dislocated workers obtaining training services. Developed resume review process based on Freedman technical code reviews. Created weekly project management training and mentoring program. Leveraged professional associations and resources to share best practices. Created 802.11b development lab for developers. Met with vendors and evaluated programs and training. Managed six-month training and operations budget of $100,000. Arranged for additional IT training vendors to be added to State Job and Family Services Approved Training Vendor List, saving the state $7,000 per Dislocated Worker. Designed and developed the ALTS Center web page.


  • Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Timely Decision Making – Makes decisions in a timely manner, sometimes under tight deadlines and pressure; able to make a quick decision.
  • Decision Quality – Makes good decisions based upon a mixture of analysis, experience, and judgment; most of my solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
  • Informing – Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals information so that they can make accurate decisions; is timely with information.
  • Learning On the Fly – Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
  • Priority Setting – Spends time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
  • Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
  • Process Management – Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources. Actively generates process improvements.
  • Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Action Oriented – Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
  • Dealing with Ambiguity – Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Functional/ Technical Skills – Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
  • Integrity and Trust – Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent self for personal gain.

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