CAREER SUMMARY:

• Dynamic and results - driven Project Manager with substantial experience and expertise including:
• Lead cross-functional teams to implement medium to large projects on time.
• Worked with Business Systems, Information Technology Hardware, Network Engineering, and Software Development Life Cycle Project Management.
• Strong track record meeting deadlines and budget requirements.
• Strong analytic and technical skills.
• Strong computing skills including MS Office Suite
• Organized; Attentive to detail; Motivated; Team player; Highest level of honesty and integrity.

• SDLC
• MS Project Server
• People management
• Budgeting Revenue & Expense
• Concurrent projects
• Systems Engineering
• Network Engineering
• Business Systems
• Financial Systems
• Process Analysis
• Business Analysis
• Database Administration
• End to End Workflows

Implemntations Project Manager Confidential, Richmond, VA.

• Lead cross functional team meetings to insure the lines of communication were open between work group owners and their subordinates. Also to make sure that the company wide deployment of the CAMS system was accepted as the single source of truth for the entire implementations Project.
• Followed and tracked the end to end process flow of new business implementations from Point of Sale to Loading of Membership, Claims and Pharmacy data. Insured that data feeds from external vendors were received by HMC’s ETL Data extract team. Facilitated communications between external vendors and HMC.

Project Coordinator Reconciliation Project 2007 - Confidential,

• Managed Project schedule of Restatements, Reconciliations, and Resubmissions of $435 million worth of unpaid and disputed claims for Medicare Part D subscribers for Plan Year 2007.
• Responsible for meeting Agenda, meeting minutes and issues log and distribution of peripheral documents to key team members.
• Contributed to weekly reporting of status to upper level management in the Steering Committee and Working Committee through PowerPoint presentations.
• Maintained and tracked Change Control documents
• Participated in daily meetings that guided the project and made key decisions on direction and status of the project.

Implemntations Project Manager Confidential, Confidential, Richmond,

• Served as a single point of contact (SPOC) for various downstream work groups performing implementation tasks to insure the correct programs were set up in a timely manner. Worked directly with the Analytics Group to support their efforts in creating caseloads and building data models for Large National Accounts.
• Tracked the Project Management Work Flow in the CAMS (Client Account Management System) and performed troubleshooting and resolution of issues that arose periodically in the system due to its newness to the corporate environment.
• Lead cross functional team meetings to insure the lines of communication were open between work group owners and their subordinates. Also to make sure that the company wide deployment of the CAMS system was accepted as the single source of truth for the entire implementations Project.
• Followed and tracked the end to end process flow of new business implementations from Point of Sale to Loading of Membership, Claims and Pharmacy data. Insured that data feeds from external vendors were received by HMC’s ETL Data extract team. Facilitated communications between external vendors and HMC.
• Performed a data audit of several National Accounts within the HRS internal database to verify the tables were loaded properly and that the information matched our CAMS system.

Project Manager / Business Analyst, Confidential, Richmond, VA.

• Project Leader on implementation of Campaign Tracker Database implementation which is used to track customer activity and measure the Return on Investment (ROI) of each Campaign whether it was Direct Mail, Dialer, Inserts, or Online applications.
• Responsible for reporting and analysis of Booked Business on a monthly and YTD basis.
• Preparing and presenting Loan Officer Equities as well as the Incentive Plan and Payouts to upper level management.
• Analysis of Mortgage marketing techniques and results in order to gauge industry trends and to maximize the effectiveness of Mortgage Cross Sell Marketing efforts.

Configuration Manager, Confidential, Richmond, VA.
(Contract)

• Point of contact for systems integration Document and Change Control.
• Documented entire Front End Claims process in Microsoft Visio from the mail room (beginning) to claim adjudication (end) to educate technical and business Project Managers in the integration needs between the work centers in Georgia and Virginia.
• Trained extensively in CMMI to insure Anthem performs at a Level II Standard (Managed and Controlled Project Processes).
• Configuration Management - Accountable for nearly every document related to medium to large scale projects.
• Responsible for various elements of Project Management as it related to the Front End Integration project which included: Change Control, Data Warehousing (CMDB tool called Clear Case), Systems Testing, Cost Estimation/Project Budget/Cost Management, Project Baseline - Work Breakdown Structure, Status Reports, Milestone Tracking, Level of Effort Estimation, Test Cases, and Business Cases.

Technical Project Manager, Confidential,

• Direct report to Vice President of Operations on several projects in the Systems Operations Division.
• Internet Backbone and Infrastructure Support.
• Worked with Oracle and Linux Developers, Systems Administrators and Programmers.
• Supported Network activities such as Patches, Installs, Upgrades and other activities to the Network Hosts and Assets.
• Government Compliance - E911 Requirements for Voice over IP solutions in test markets for new AOL Total Talk Voice Product.
• Mainframe Support - Favorite Places, Address Book, Journals, Blogs, Hometown and all other AOL Internet Content supported, monitored and reported on in a Weekly Status Report compiled soley by me on a weekly basis with feedback from Line Managers, and their Supervisors. The Weekly Status Report went to Upper Level Management and was used to make key decisions as a company.
• Work with storage team to insure capacity planning to peak performance.
• Asset Management - Lease return tracking, decommissioning and replacing of assets for the entire Confidential within AOL. Responsible for the timely return of leased assets to reduce or even eliminate thousands of dollars per month in penalties and fines incurred by AOL in the past for being Tardy. Whole process initiated and executed by me.
• Project Leader on AOL’s launch of their Voice over IP (VoIP) product to regions across the US.
• Operations representative for the VOIP Project Management Office (PMO).
• Collaborated with teams in Southeast Asia and Europe supporting on-line collaboration products.
• Systems Upgrade Standards reporting and Tracking. Reported to management on a daily then weekly basis as to compliance of Asset Managers with the internal standards of performance measures. ARGUS (Audit Record Generation Utilization System) is one of the software items that 95% of assets company wide needed to have running in order to meet service standards of excellence.
• Represented Systems Operations on the Project Intake team to channel new projects company wide to the correct resource for timely deployment.
• Familiar with and contributed to PRD (Products Requirements Documents) and TRD Technical Requirements Documents).
• Within the PMO duties included, Action Item tracking, change control, milestone meetings and Risk assessment and mitigation.
• Groups within SysOPs that are supported by me include: Production Tools, Search and Navigation, Information Management Systems, Voice Services Operations and Data Storage teams.

Project Coordinator, Confidential, Richmond, VA.
(Contract)

• Implemented a complete project schedule for beta testing of dozens of internal business systems including checking and printing new outputs to insure compliance with state and federal laws to phase out the use of social security numbers industry wide.
• Developed processes and procedures for all systems affected by changes to insure a smooth transitions on-time, within budget, and accountable to the PMO.
• Conducted interviews of coworkers and SMEs to analyze and recommend solutions for issues.
• Communicated issues to Team Leads and upper-level management frequently.

Microsoft Project Database Coordinator, Confidential , Reston, VA.

• Project Manager for the Network Engineering team in the Network Integration department at Confidential Headquarters in Reston, VA.
• Administered migration of projects from their legacy system Program Tracking System onto MS Project Enterprise Server.
• Oversaw the MS Project Server Database documents for all projects including system releases, handset upgrades, UAT testing, hardware upgrades and network enhancements.
• Created templates to help Project Managers manage the individual projects in 5 major phases of Software Development Life Cycle: Concept, Requirements, Design and Development, Testing and Launch.

Microsoft Project Manager, Confidential, McLean, VA, Summer
(Contract)

• Reported directly to the Deputy Project Manager about lead/lag differentials in the project timeline as compared to the baseline.
• Analyzed project containing 5000 task items within the MS Project document related to the US Army’s training facility hardware and software upgrade: Brought focus back to the project that was 4 months behind by resolving time and resource conflicts in the overwhelmingly large Project document.
• Analyzed and enhanced various MS Project files.