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Program/project Manager Resume

SUMMARY

Technology professional with over 20 years of visible achievements in aligning information technology initiatives with the strategic goals of the business. Proven success in people, technology, and project and vendor management with a record of on time, in budget performance. Strengths include program and project management, vision, leadership and execution. Proven talent for cost optimization and change management, which includes mergers, acquisitions, re - locations and e-commerce. Disciplined manager who focuses on ROI, by creating action plans that deliver results on time and within budget. Managed budgets over 20 million dollars.Highlighted qualifications include;

  • Matrix managed large scale efforts across global business units
  • Expertise in SDLC full life cycle delivery and overseeing off shore resources
  • Able to thrive in a fast-paced, high energy and demanding team-oriented environment
  • Established metrics for datacenter space and power usage,
  • Strong Project Management Skills, expert in requirements gathering, planning, budgets and risks
  • Experienced in Mergers and Acquisitions and integrating IT business groups
  • Strong negotiation skills with business leaders, IT partners and vendors,
  • Strong communicator and very experience with PMO governance teams
  • Expertise in Storage Capacity management, Cloud and Network architecture
  • Ability to establish and maintain credibility with business constituents at all levels
  • Experienced in the development and implementing regional (CoE) Center Of Excellence
  • Managed LAN switch upgrades and WAN migration from SONNET to MPLS and PTP.
  • Implemented Cisco (DMS) Digital Media, VOIP phones and Wireless Technologies at multiple locations
  • Expertise managing business re-engineering, IT transitions and transformation programs
  • Solid understanding of process frameworks (SDLC, PMBOK and ITIL)
  • Expertise in all testing related activities; unit, integration, system, regression and UAT
  • Managed 3rd party vendors and off-shore outsourced development teams in Singapore and India.
  • Expertise with ERP Oracle, PeopleSoft, Lawson Financial and HR applications.
  • Expert in full project life cycle from business requirements to final delivery
  • Expertise with; Mainframe, Distributed, SAN’s, WLAN and Web technologies
  • Proficient with MS Office applications including Project, Excel, Word, Visio and PowerPoint.
  • Managed large scale applications infrastructure upgrades, Cloud and network operations
  • Solid usage of MS Project Server and SharePoint, trained in Clarity and Plainview portfolio tools.
  • Experienced in migrating large scale server virtualization, desktop migration and upgrades.
  • Experienced with Vendor Management, (SLA’s, SOWs, KPI, RFPs and RFIs).
  • Deep understanding of IT Security management principles
  • Developed and implemented Business Continuity and Disaster Recovery plans
  • Strong Budget and Financial Management Skills.

PROFESSIONAL EXPERIENCE

Program/Project Manager,

Confidential

For a major Confidential Headquarters in the US, leading Brazil’s IT technology strategic initiatives. Working with US Finance group and Brazil regional IT leaders established a multiyear strategic plan to implement PeopleSoft Financials and upgrade IT infrastructure in the region. Establish the PMO and managing the PeopleSoft requirements design and development for the region. Responsible project plans, budget, unit and system testing and conversion remediation efforts between local teams and offshore development staff. Responsible for the vendor SOW, project plans, budgets, communications, issues and risks. Providing weekly and monthly status to regional project sponsors.

Program/Project Manager, (contract)

Confidential

Program managed a corporate restructuring team responsible for the implementation of the cloud solution to redundant data centers. Analyzed system requirements and developed the overall enterprise technology infrastructure design to ensure that cloud-based offerings providing security and effectively integrated with IaaS and SaaS current applications. Worked with development team’s systems engineers and stakeholders to determine needs and functional specifications and technical design. Established weekly meeting with technical team and stakeholders identified technical risks and develops mitigation strategies. Developed conceptual design, prototype and test cycles appropriate to a chosen technical solution. Developed and maintained project plans, communication/documentation, Visio diagrams, budgets, issues and risks. Used the latest in cloud technologies, Hypervisors, ZFS, Load balancers and Oracle Exadata databases. Provided weekly and monthly status to IT Senior Management.

Program/Project Manager, (contract)

Confidential 

For a major Health Care provide program managing all IT Strategic initiatives. Working with the various IT and user groups established the budget and developed the IT multi-year plan for management approval.

Lead the implementation of Allscripts 5.5 upgrade - Working with the vendor establish technology architectural needs and managed the desktop upgrade, printing, installed and tested application Citrix agents and implemented in-house Citrix remote access for internet remote user access. Developed and maintained project plans, unit and system testing and remediation efforts between clinical staff and users. Responsible for project charter, plans, budgets, communications, issues and risks.

Project managed the LAN/WAN and Aruba wireless implementation. Re-engineer and upgrade backbone Cisco switches for redundancy; Implemented Aruba wireless thru multiple locations and installed guest networks; negotiated new contract with Verizon to replace all PTP with EVPL to 20+ remote sites in New York. These projects provide savings and stabilizes IT operations.

Established the IT PMO and Project managing data center consolidation and establish storage and server direction. Establish single datacenter location, managing the build out, electrical, AC and network, storage selection (NetApps SAN/NAS) and server moves from multiple locations to a single Data Center.

Lead Pharmacy and Lab Upgrades; upgraded Meditech - working with Lab establish clinical and hardware requirements and managed the hardware replacement and application upgrade from an old to a new version. CareFusion Pyxis upgrade. Working with the vendor coordinated the OS upgrades and testing to the drug dispensers in the hospital.

Managed the implementation of (Coopers and Atkins Temperature monitoring). This system monitors the temperature to all refrigerators in the hospital and remotes sites. Working with Pharmacy develops the requirements, budget and implementation plan.

Project managed Radiation Oncology Mosaic EMR. Working with the vendor, IT, Clinical and Facility department assessed the requirement and developed implementation plans.

GE Pacs - Working with the vendor and area departments establish technology requirements and establish migration plan. Develop project charter, budget, and project and communication plan.

Project managed the ADP time clock implementation to multiple locations. Managed a team of consultants which performed gap analysis, developed design document, programming, conversion and testing (user and system/acceptance) and production migration.

Program/ Project Manager, (contract)

Confidential, New York

Reporting to the CTO and PMO of a major Health Care provider, project managed corporate wide initiatives as the hospital negotiated a new outsourcing agreement and divested multiple locations in the New York area. Implemented MS Project Server and SharePoint across Corporate IT for ITIL document storage and the PMO best practices management tool.

Project managed the data center server consolidation; in scope were 450 servers which supported all applications at multiple locations. Lead the feasibility analyses which inventory all infrastructure and client applications. Developed and maintained project plans, unit and system testing and remediation efforts between development staff and users. Responsible for Project Charter, project plans, budgets, communications, issues and risks. Provided weekly status to PMO and IT Governance.

Lead multiple IT initiatives; pilot desktops VDI implementation, exchange migration, desktop upgrades across multiple locations; Cisco switch updates; PBX upgrades; implemented VOIP phones at major sites and re-engineering LAN and WLAN from SONET to MPLS to over sixty locations in the New York area. These projects saved the hospital over one million dollars a year.

Project managed LANDesk and Altiris desktop management rollout to over 10k desktops in the NY area. Lead the feasibility analyses which inventory all hardware and installed applications. Working with the various IT group received approval to remove old and unlicensed software and install new Trend Antivirus software across the enterprise. Developed and maintained project plans, unit and system testing and remediation efforts between development staff and users. Responsible for project charter, plans, budgets, communications, issues and risks. Provided weekly status to PMO and IT Governance.

Project managed desktop refresh program from W2K to XP for over 10K desktops across multiple locations in the New York metro area.

Working with the various IT RDO and business groups develop the due diligence requirements, establish migration approach, testing strategy and new agreed standards and guidelines. Established budget requirements for sponsor approval. Developed and maintained project plans, communication/documentation, Visio diagrams, budgets, issues and risks. Provided weekly status to PMO and IT Governance.

Working with the real estate group managed new site acquisition and datacenter integration. Lead the due diligence and analysis gathering for; desktops, Lan/Wan, printing, cabling and security requirements; identified applications; establish migration approach and testing strategy. Established budget requirements for sponsor approval. Developed and maintained project plans, communication/documentation, Visio diagrams, budgets, issues and risks. Provided weekly status to Real Estate and IT Senior Management.

Lead the due diligence and managed the implementation of Compliance 360. This application is used by Compliance and Legal teams for policy, incident, contract management and reporting across all business units. Working with Legal and IT ISO groups, project managed the HIPAA compliance requirements for Microsoft exchange across the enterprise; establish backup and recovery procedures for all platforms, implemented email archival and retrieval procedures, inactivated and archived unused account across the enterprise.

Project managed the Lawson ERP HR, Benefits, Payroll release software upgrade. Managed a team of employees and consultants which performed gap analysis, developed design document, code delivery, conversion and testing (UAT and System/Acceptance) change control and production migration.

Lead the IT application and infrastructure re-engineering for an HMO subscriber business. Acted as the liaison between the business subsidiaries (USFHP) and DoD PMO. This business provides HMO insurance coverage to army retirees residing in the tri-state area. Managed the applications re-engineering and new infrastructure and call center initiatives. Lead the yearly audit process between DoD staff and in-house personnel. Project managed the physical inspection on the network, desktops, data center and DR facility. Failing the audit is cause to cancel the contract.

Lead the Disaster Requirement and BCP requirements initiative. Working with various IT and business groups analyzed the current processes and set standards for data storage and archival. Analyzed the data being passed between the different applications and made recommendations for improvements. Working with the ISO established controls for audits and ongoing compliance and government regulations. Developed and coordinated the first ever DR plan run in this institution. Establish command center, project plans, communication/documentation, Visio diagrams, budgets, issues and risks. Provided ongoing status to Business sponsor and IT Senior Management.

Delivery Project Manager (contract) at Confidential

Managed the corporate restructuring VMware applications consolidation initiative for a major fortune 100 consumer services company. In scope were 1200 servers which supported all corporate applications. Remediated were the following; SAP, Global Treasury, SOX Express, Hyperion, Oracle Financials, Data bases (Oracle and SQL), Brio reporting databases and Web applications, using Wintel and UNIX servers. Lead the feasibility studies which inventory all infrastructure and client applications. Working with the DR/BCP team configured new hardware to be used at the client DR site in preparation for the DR test. Developed and maintained project plans, DR testing criteria, unit and system testing and conversion remediation efforts between local teams and offshore development staff in India. Responsible for the SOW, project plans, budgets, communications, issues and risks. Provided weekly status to IBM Project Executives and Client Governance team.

Program Manager, Confidential  

Manager multiple initiatives related to the UBS acquisition of Charles Swab business units. Met with client business groups and develop requirements to migrate Treasury, ERP systems to in-house systems. Establish scope document s, developed project plans and managed applications development code delivery, migrations, testing, change control, UAT, global coordination between applications teams and offshore development staff in India. Responsible for project plans, budgets, issues, risks and provided weekly status to project governance for global teams.

Established a global program initiative which analyze and reduce the footprints in major datacenters. Worked in partnerships with IT LOB’s (Equities, FI, Wealth Management and IB) by analyzing existing inventory, space, power, cooling and forecasted demand thus extend the life of the data centers through technical refresh, decommissioning, and consolidation planning. Chaired monthly meeting with LOB which provided status of the program and capacity dashboard for all datacenter locations. Working with BCP team assisted with Data center network and hardware requirements and space utilization in preparation for the DR/BCP test.

Management Consultant/Client Transition Program Manager

Confidential  

Reporting to the PMO of a major Hospitality consumer services company, lead the outsourcing negotiation effort for the data center and infrastructure support staff with IBM Global Service. Managed the new data center build out and infrastructure data center relocations for all 22 lines of business and their applications to the new data center site in Colorado

Working with IBM developed the overall transition plans and project managed the network design for a new section of the data center and Helpdesk migration to a new service center in Canada. As the senior point of contact reported to the Governance Council and was responsible for all migration; project plans, budgeting, risk management/resolution and ensured that all project managers meet deadlines and technical issues were resolved. Prepared on a monthly basis a communication RAG dashboard status report to all LOB CIO’s.

Led a corporate wide integration project which combined global subsidiary HRIS functionality and architecture. Provide visionary guidance and leadership to execute enterprise initiatives in implementing Lawson ERP HR worldwide. Aligned with the lines of business developed strategy and executed the plan corporate wide. Project managed the due-diligence, planning and data migration from multiple systems into one corporate wide system. Established metrics that help provide overall status to management for every phase of the project. This project provided the company substantial savings long-term.

Senior Project Manager (contract) at Confidential 

Project managed the analysts, design and development for the back-office interface for the eNYMEX BtoB e-Commerce portal website. This system is now eNymex trading and clearing system which provides trading for commodities contracts worldwide. This application was developed using (Wintel, Sun Oracle, Kiodex Trading Engine, and Java).

VP/Director of Corporate and Regulatory Systems

Managed Deutsche Bank’s Corporate Systems Group. Based in New York the project team consists of 30 employees and consultants supporting regional offices in North and South Americas and Organizational Hubs Worldwide. Reporting to the regional CIO managed Center of Excellence (CoE) and ensured that strategy is followed across the region..

Managed the PeopleSoft ERP upgrade to the latest release for North America. Established the scope and managed the planning code delivery, interface development, conversion, UAT testing, change control corporate wide.

Led corporate effort to integrate system functions for the Deutsche Bank and Bankers Trust merger. Performed the due-diligence for best of breed and made recommendation to Integration Steering Committee. Documented systems functions and locations, define technology and service levels, created an organizational structure detailing job description and defining communication lines between multiple groups within the Bank worldwide. This allowed for a timely consolidation of both organizations

Lead the Banks EPMO steering committee which reviewed all IT projects, which included Y2K and other Bank wide IT initiatives. The committee also evaluated and recommended long term strategic initiatives (i.e. Offshore Outsourcing initiatives, Vendor Software selection, IT Organization Structure and budgeting). Developed strategic offshore outsourcing partnership with development center in Singapore and India, managed relationship, and optimize future IT development efforts and processes.

 

TECHNOLOGY:

Methodology: SDLC, PMBOK, ITIL and JAD sessions.

Project Management: PMI/PMP, Plainview and Clarity trained.

Software Languages: COBOL, ASP, C++, VB, .Net, Java and HTML

Software Applications: MS Office, MS Project Server, Exchange, Active Directory, BMC, Websence, Integral, ADP, Cognos, Hyperion, Sox Express, Siebel, Business Objects, Ariba, Remedy, ERP (Oracle, Lawson, PeopleSoft, SAP)

Case Tools: IEF, LDAP, ADW and Poplin software

Education: BBA NYU, enrolled at Kennedy Western MBA program

Languages: Portuguese, Spanish

Databases: DB2, Oracle Exadata, Sybase, MS SQL and Access.

Operating Systems: OS/390, VMware, VDI, Windows XP/Vista/7, AIX, UNIX and CICS

Middleware: Citrix, BEA Tuxedo, Weblogic, WebSphere, IPlanet, Terminal Client, CORBA

Platforms: IBM S9XXX, EMC, Netapps, Xiotech SAN/NAS, Sun Solaris, Hypervisors, HP and Dell

Networks: WLAN, Cisco VoIP, PBX ((Nortel, Siemens), Verizon and AT&T (MPLS, PTP), TCP/IP, SNA/IP/IPX, Checkpoint, Meru, Aruba, Cisco Load balancers and Wireless Technologies.

Hobbies: Golf, Carpentry and automobile restorations

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