SUMMARY:

•  Project Management including managing charters, programs, projects, Application Service provider Vendors, Internal business & IT technical teams and also briefing Stakeholders for delivery of milestones with various application releases.
• Over 7+ years of experience including Program, Project Management, Business Analysis, design, data analysis, assisting development, Quality Assurance teams in Client/Server and Web Based Applications.
• A Program Manager cum Project Manager, who is expert in obtaining a grasp of the business process and acting as a bridge between the Business Management, IT technical teams including Development & testing teams.
• Successfully implemented  principles and models for the program & application development.
• Strong analytical, communication, problem-solving, decision-making and organization skills.
• Highly motivated team player with excellent communication, presentational, interpersonal, analytical and problem solving skills. Always willing to work in challenging and cross-platform environment.
• Achieved  training certificate from a  recognized institute.

TECHNICAL SKILLS

MS Office, Rational Clear Quest, Rational Robot, Requisite Pro, Business modeling tools such as rational rose, requisite pro, UML, MS Visio, MS FrontPage, Dreamweaver, Share point, Live link, Discovery, WebEx, Live meeting, Performance studio, ITUP process, ITIL process, PRISM processes, Erwin, Test manager, Win Runner, Load Runner, Defect tracking tool such as Quality center, Clear Quest. Quick Base, Clarity, PL/SQL Server, MS Access, Oracle 11i/10g JAVA, J2EE, XML HTML, SQA Basic, SQL, Visual Basic, COBOL, VBScript, Javascript, HTML, C, C++.

PROFESSIONAL EXPERIENCE:

Confidential,Pennington, NJ 

Sr. Project / Program Manager

Responsibilities:-

• Successfully managed & delivered more than 40 projects worth 15 million dollars within a year. This includes estimation, cost analysis, tracking timelines, tasks, issues, risks, dependencies, resources end to end. Submitted estimates for more than 70 projects & change requests that will be later scheduled for next year.
• Coordinated, Executed & Implemented project lifecycle from initiation, analysis & design, development, testing, release management, deployment and post production support including defect management. Tracked various milestones such  tracked  and testing milestones as per the need.
• Managed various project external and internal dependencies with multiple teams in order to successfully deliver these projects to various requestors within and outside 
• Used various internal applications, tools and techniques such as  project request site, Estimation tool,  project plan tool, Share point, WebEx, MS Outlook etc to manage and coordinate meetings with multiple teams.

Confidential,Prussia, PA 

 Project  Manager

Responsibilities:-

• Managed and successfully delivered finance projects such as Rules Based Revenue Reporting, Auto Reconciliation and Discover (Bank of America Merchant Services Card Accounting, Us Institutional Sales, , Automated File Transfer to banks and Vertex Tax support projects. Thereby, delivering the project before the festive peak season.
• Successfully managed budgets, timelines, issues, risks and dependencies for various finance projects.
• Coordinated with the ,users, business analysts, developers, testers and support teams for successful implementation of these projects from start to end.
• Conducted daily and weekly meetings with various team members for statuses and issue resolutions. Thereby providing weekly statuses to directors and executive leaderships including  the company.

Confidential,Jersey City

Sr. Project / Program Manager

Responsibilities:-

• Managed the workstream 1 projects end to end. This includes leading the business discussions in finalizing the business requirements, managing review/signoff sessions of requirements by the business, team, development, testing, operations and support teams.
• Led various teams to update multiple deliverables including the user interface documents, business requirement documents, prototypes, development, testing and issues logs.
• Created, updated and tracked the project plans for various workstream 1 projects regularly.
• Allocated the tasks, resources, hours and tracked them closely into an internal time & budget application of Pershing.
• Conducted weekly meetings with various program workstream project managers to get an update on their project status. Thereby, successfully managing and updating the program dashboard.

 Project / Program Manager

Responsibilities:

• Successfully managed and estimated the number of hours; Capital and expense cost for the team resources.
• Kept weekly track on the actual vs. expected dollar amounts spent and hours charged to the project.
• Created SOW, project plans and other project deliverables including closely tracking, monitoring and updating it end to end on a daily basis.
• Presented, received requested information for the mhealth application in getting it approved from the  board, telephony board, Technical review board, Operation review board, Operation readiness review board and  governance board.
• Successfully managed and coordinated the new requirements; thereby controlling the scope, cost and timelines for the application.
• Interacted with  for budget approval, Geolink for obtaining project id, billing code and application name for creating project related tasks,  for time tracking, reports and allocating team resources.
• Successfully managed and coordinated the various change requests from the client including the updates to the call flow, system requirements, application development,  testing,and in production.
• Held meetings with the stakeholders and internal IT teams for issue resolution.
• Generated standard and custom call reports for the stakeholders and the clients.

 Project / Program Manager

Responsibilities:

• Conceptualized and initiated the change requests for these 3D advisor desktop modules. Created  and the change requests documents.
• Created and updated the project plans. Highly interacted with the stakeholders, users, IT architects, developers and testing teams for successful implementation of the change requests.
• Expert use of MS Word, Excel, Power point and Visio for business presentations to the stakeholder
• Successfully managed vendors for the applications support and change requests issues end to end.
• Managed the tasks, milestones, risks, issues, dependencies with the business analyst, IT solution architects, development, testing, release and support teams.

Project / Program Manager

Responsibilities:

• Initiated business conceptualization sessions leading and  by successfully conducting the requirement gathering sessions with the users and stake holders.
• Created and updated the project plans until successful implementation and rolling out of new releases to production till transitioning it to the change and support management.
• Ensured and monitored that the right fields are pulled over from the back end source systems as per the business requirements and are presented to the front end applications.
• Conducted the cross platform and cross organizational meetings to deliver card fields such as name, TI party, balance info, available credit, next payment due date, past due amount, last statement date, summary of transactions and fee structures.
• Maintained the business relationship with the external middle, front & back office clients for the state of art IT governance system to bag top priority projects.
• Delivered and mined the source data through various projects for mortgage fields such as principal balance, interest paid , interest paid last year, taxes paid, payment details, principle & Interest, total current payments, past due payments, billing information and routing numbers.
• Delivered with a state of art field mapping exercise techniques, the banking update details to the brokerage call centre front end desktop application such as address, emails, phone numbers, stop payments, holds, transaction history, fee reversal, block card, re-issue, PIN change, holds, keep the change, overdraft protection, stop payment delete,  renewals, withdrawals, interest paid options, account open/close options and much more.
• Controlled and managed the  control room for the  integrated June, August, September and November releases. These releases includes tasks such as monitoring releases, milestones, environments, defects, issues resolution from cross functional platforms of various charters to all levels of projects, through state of art control room.
• Successfully delivered  and program level charter reporting of various statuses, on tasks, milestones, defects, requirements, development and testing deliverables on a daily, weekly and monthly basis.
• Expert use of tools such as Quick Base, Quality Center, Clear Quest and various other sophisticated techniques.

Confidential,Owings Mills, MD 

Project Manager

Responsibilities:

• Interacted with various groups, vendors, Account Installation, business, IT, program members & business analysts to get the required information for a particular group or members of the group that needs to be fixed.
• Analyzed and researched intensively on the issues that needs urgent closure so that benefits and membership of a group are in sync with  and Care First Connect system.
• Guided and instructed co-workers to take necessary action such as trigger a renewal or an  transaction to reinstate, unlock, lock, activate or deactivate a group passing our gateway and appropriately update Care First Connect system.
• Intense follow-up on reported groups, that there benefits and membership are being updated, if not re-research, involve right team members, also escalate if required in order to solve the reported problem until resolution. Communicate to the stakeholders of the reported problem after resolution.
• Extensive audits on daily, weekly and monthly reports. Provided aggressive solution proposals to the business that can resolve problems before it errors out into the reports. Rather than, resolving them individually after it errors out or is being escalated by the wholesaler, broker or a group.
• Conceptualized & created a Mass trouble shooting techniques framework that got implemented and save the company’s time, effort and resources.

Confidential, Pleasanton, CA

Project Manager

Responsibilities:

• Guided and advised the Requestors, Program managers and Vendors to submit the appropriate required documentation for an approval of a Service Request that includes Software, Hardware, and Telecom, Human Resources, Consulting services, Medical equipments and other healthcare related appliances.
• Analyzed the needs for E-procurement  Procurement & Supply purchase requests for the IT, Equipments, Human Resource, Telecom, Hardware, Software & Medical services.
• Got the projects approved ranging from $0 change requests, amendments and fresh news requests up to $10.5 Million through Procurement & Supply tools, techniques, forms such as Contract Approval forms, SOW, Master Services Agreements, Professional Services Agreements, Insurance certificates, Supplier Diversity Profile forms, Business Associate Agreement, Non-HIPAA form if PHI is involved, Consulting Engagement Approval forms (15D), Exception to Bid (15A) forms, and various other forms to complete the Request for Proposal for specified projects.
• Interacted with Verizon Services for approving $10.4 Million telecom project at Kaiser Permanente with ITIL practices.
• Intense follow-ups with the vendors, requestors and appropriate authorities to get the required documentation in order to get the project request approved.
• Fast tracked and Self Served the requests which were lying in the queue for approval since months and got it successfully approved from Procurement & Supply Directors, FDA Owners, Finance Leads, Legal and many more approvals depending upon the dollar amount.
• Made sure that these requests adhere SOX compliance and HIPAA rules.
• Used MS Office including MS Project, MS Access, MS Excel, MS Power point and MS Word for business presentation.

Project / Program Manager

Responsibilities:

• Managed the Cisco Partner Space & Partner Development Fund projects End to End, in terms of deliverables including SOW (Statement of Work), SOS (Statement of Scope) from the ASP vendor.
• Analyzed Bugs and Enhancements reported by various users and thereby conveying appropriately to ASP Vendor through weekly meetings.
• Created Project plans as per PMBOK, OPM3 best practices and discussed it with updates on a regular i.e. dynamically basis, by conducting weekly status meetings with Cisco Business, ASP Vendors & Cisco IT.
• Analyzed & prepared various Change Request documents. Got it signed off from various stakeholders thereby implementing it successfully at ASP and at Cisco IT.
• Providing root cause analysis through intensive follow-up of issues, bugs, risks, dependencies and business / IT requirements to Cisco Stakeholders by interacting with Global vendors such as Unisfair, Bit time, TCS, Wipro, Satyam, IBM, EDS, Accenture and many other Global consulting firms.
• Conducted UAT along with stakeholders and users to successfully deploy project releases.
• Generated tickets for the issues with support team, kept track of these tickets, resolved these issues & attended the meetings around the clock with onshore and offshore teams of ASP vendors, Cisco IT and Cisco Business.
• Dealt with roll-back / contingency plans in case the UAT fails in staging / QA environment before pushing the release live in production. Managed ASP vendor in terms of various delivery milestones.
• Thorough understanding and possession of analytical capabilities, to trouble shoot any system architectural issues. Conducted root cause analysis on various applications dependent on these applications to solve it by interacting with various technical and business teams.
• Depicted Cisco Partners Space support model for any cases that are created by users with respect to the application with Cisco IT or ASP vendor through a normalized standard case allocation, follow-up and responsive process putting in place in MS Visio, Power point and getting signed off from appropriate stakeholders.

Business Analyst

Responsibilities:

• Assisted stakeholders and PMO to create project plans by identifying tasks, risks, dependencies, constraints, estimates of resources and updated it regularly during weekly status calls with respective teams.
• Involved in creating and analyzing current state flow diagrams of appraisal, skip tracer and recovery processes using MS Visio. Thereby, depicting the future state flow diagrams using MS Visio by interviewing various SMEs and feedback from IT solution architects.
• Expert in Collateral Products including Property and Casualty Insurance, Auto, Home, Marine, open perils, named perils, life, disability and all major types of liability insurance policies.
• Involved in documenting Functional Requirements in Functional Requirements Definition Documents (FRD) for Vendor selection, Appraisal, skip tracer and Recovery processes.
• Created the future state screen shots in Power Point to represent to the business for final validation and signoff.
• Identified the possibilities of potential recovery and re-insurance situations.
• Involved in subrogation expense types, accounting codes, workflow rules, adjudication, denial reasons, closure reasons, payments and settlements, Notification, correspondence with CU and vendors, business rules and management reports of requirement gathering and its related issues.