CAREER SUMMARY

A results oriented and versatile professional with over 10 years experience assuming increased responsibilities in an application software development environment. Experienced in managing the full life-cycle development efforts of specific functional areas, coaching and mentoring human resources, managing user documentation development, interfacing with business partners both internal and external, and administering projects. Industry experience in telecommunications, credit, financial services, and manufacturing.

EXPERIENCE AND ACCOMPLISHMENTS

Confidential University 
Rated as one of the top 25 MIS programs in the nation by Business Week
MIS Graduate Student

RELATED GRADUATE COURSEWORK

• Business Systems Analysis and Design
• Business Applications of Database Management Systems
• Business Telecommunications
• Information Technology Project Management
• Business Computing Environments

Confidential, General Business Services Division, Chicago, Illinois 1997 to 1999
Team Leader

• Directed the software development efforts of an Oracle based Marketing decision support system for the Commercial sector of SBC.
• Led the Adhoc reporting efforts for divisional data warehouse that assisted in divisional marketing and financial decision making.
• Facilitated activities of business partner community and business analysts to understand and prepare business requirements and to translate into functional specifications.
• Developed and executed detailed project plans and provided key stakeholders with both verbal and written status communications.
• Controlled scope of projects and was designated point person for questions and issue resolution.
• Worked with business partners for project sign-off during user acceptance testing.
• Co-led steering committee meetings to discuss direction of system and scope of next implementation.
• Effectively recruited and managed a team of 6 resources with diverse technical skill sets.

• Led the development efforts of several key modifications for a major client of Cincinnati Bell Information Systems (CBIS), a cellular billing processing vendor.
• Worked with external clients to understand functional needs and with internal technical staff to develop modifications.
• Provided formal and informal project status reporting.
• Co-led production implementation and resolution activities with technical staff.

Confidential, Decision Systems Division, Chicago, Illinois 1993 to 1995Team Leader

• Led development and post production efforts for APPS, a vendor credit application processing system, for the financial and retail industries.
• Managed several aggressive credit card campaigns that increased business partner credit card portfolio by several hundred thousand new card holders.
• Introduced and implemented project management methodologies to manage projects through to completion.
• Developed and maintained external client relationships with some of the nation’s largest financial institutions.
• Recognized by management as a leader with strong interpersonal skills and was selected in assisting with human resource issues outside core team of direct reports.
• Interacted with a variety of management levels.

Confidential, Chicago, Illinois 1985 to 1992Manager

• Managed several teams through the vendor application software development life cycle of design, implementation, and general product release within the Application Products Division.
• Directed multiple design and programming teams that built state-of-the-art versions of an Enterprise Resource Planning (ERP) application software. New and existing applications included a complex multi-plant and order processing implementation and purchasing interface design.
• Identified as a strong technical/functional architect who was selected as a leader of a multi-cultural, off-shore design team.
• Planned and managed a comprehensive five-month system test. Reduced known defects of a 2 million-line software product by 90% to fewer than 50 items.
• Developed and launched first formal quality assurance program within one of Accenture’s application products. Program achieved quality improvements in areas such as application code, system test model, and user and installation manuals.
• Managed user documentation development and release effort.
• Interfaced with customer personnel in prioritizing future development initiatives.
• Actively contributed and participated in user conferences.
• Developed personnel through formal performance appraisals and informal mentoring.
• Counseled several staff for purposes of career planning, establishing training requirements, and identifying and resolving issues.
• Interviewed and recruited professional staff.

EDUCATION AND CERTIFICATIONS

Confidential UNIVERSITY Major: B.Sc. Computer Science
Minor: B.Sc. Business Administration
Certificate in Management Information Systems
Summer 2012 candidate for Certified Associate in Project Management (CAPM) exam

HARDWARE & SOFTWARE

IBM PC and Compatibles, MVS, CICS, IMS DB/DC, DL/1, VSAM, Oracle SQL, TSO/ISPF, MAC-PAC, APPS, MS/Word, MS/EXCEL, MS/Project, MS/PowerPoint, HTML, COBOL, File-Aid, MVS/JCL