SUMMARY:

IT Project Manager supported more than 11,500 employees, 65 major facilities, 250 million dollar organizational operating budget and real property exceeding 2.1 billion dollars. Confidential veteran with extensive leadership experience; a master at business requirements identification, functional and process design, software development, testing, training, and software delivery. Confidential training Lean Six Sigma Black Belt possessing the unique experience of Chief Information Officer and Chief Strategy Officer for a major enterprise; adept at account manager and project management, demonstrated expertise across the full spectrum of Program and Portfolio Management, Joint Application Design and Lean Six Sigma process improvement.

• Leadership
• Project Charters
• Requirement Elicitation
• Organizational Strategy
• JAD Sessions
• Executive Facilitation & Presentations
• Project Scoping
• Stakeholder Interviewing
• Project Management
• Process Modeling
• Workflow Modeling
• Application life - cycle Mngt
• Process Improvement
• Use Case Development
• Agile—Scrum

TECHNICAL SKILLS:

• MS Windows & Office Suite, MS Access, MS PowerPoint, MS Excel, VBA for Excel,MS Project, MS Visio, Nintex, WordPress, SharePoint

PROFESSIONAL EXPERIENCE:

CHIEF STRATEGY OFFICER

Confidential

• Conduct / facilitate enterprise strategic planning sessions with executive management (General Officers); evaluates organizational strategies against business requirements and pre-identified success criteria.
• Serve as the senior coach to the Sr. Vice-President-level staff of the Confidential, advising on organizational transformation based on the CEO’s (Commanding General) strategic vision.
• Responsible for conducting Baldrige Performance Excellence organizational assessment across the entire organization; partnering with business unit personnel to ensure organizational performance assessment.
• Gained operational effectiveness and efficiencies using Lean process improvements garnering 70% increase in cost-avoidance over 4 years.
• Conduct / facilitate Lean Six Sigma project identification selection and prioritization workshops that establish and project projects for completion.
• Developed in excess of thirteen business process models; Knowledge Management Properties Model, KM Management Model, Process Design Model, Work Process Management Model, Innovation Management Protocol, Strategic Planning Process, Lean Six Sigma Project ID & Selection Process, Voice of the Customer Model, Customer Relationship Management Model, Process Review Protocol, Key Work Process Model.
• As-Is / To-be workflows for enterprise business user process efficiencies and re-design.
• Assist Belts in development of Lean Six Sigma project charters; approves all enterprise project charters.
• Managed multiple projects simultaneously ensuring success across functional areas of the organization.
• Wrote Use Case documents for all enterprise projects; defined functional and non-functional requirements.
• Develops Business Requirements Documentation and Project Charters for all Lean Six Sigma enterprise projects.
• Conducts High-level evaluations and technical feasibility of business unit’s requests.
• Conduct / facilitate JAD sessions to determine user requirements and business rules; integration issue resolution.
• Serves as Knowledge Management working group lead determining best-practice for knowledge use, storage, recall, search, and archiving.

CHIEF INFORMATION OFFICER

Confidential

• Managed enterprise network (IT Staff of 36) of over 3000 users, and 48 remote sites across Ohio.
• As Enterprise Architect, developed and directed “green initiative” to reduce electrical consumption by implementing server virtualization of over 83 servers, installed solar energy optimization measures for backup power generation.
• Developed business case, designed, and led telecommunications infrastructure support for an ambitious 5 year construction project encompassing 14 major construction projects.
• Worked with stakeholders across the enterprise (internal), and collaborated with external stakeholders at Department of the Confidential and Regional Combatant Commands in areas of conflict in the world (external).
• Created the Confidential IT Portfolio Management process; reduced spending for non re-occurring expenses by 30% and reduced the average contracted IT product & services acquisition process by 83 days.
• Improved contract funding execution within annual budget cycle by 15% annually; by improving project forecasting and execution rate.
• Created Confidential IT services change control board; reduced router & switch security patch non-compliance by 18% (93 Level3 Switches across State of Ohio)
• Created Confidential IT Management Council; increased internal customer satisfaction for project management, solicited internal customer input to annual IT Services budgeting forecast.
• Developed Confidential IT Services annual portfolio strategy in support organizational strategy; implemented three remote computer labs and led the nation in all use statistics; implemented two interoperable mobile-satellite, tactical communications assets for State emergency response.

DEPUTY CHIEF INFORMATION OFFICER

Confidential

• Responsible for application deployment and system lifecycle management.
• Supervised the network operations center responsible for “back-office” network services, security, and computer application development and support.
• Network authentication, security, Personal Identifiable Information (PII) Security & data encryption, intrusion threat reporting.
• Managed annual IT budget in excess of $5.2mil.
• Developed all request for quotes/product-service specifications.
• Served as Contracting Officer Representative (Federal & State) for all IT Product and Services contracts.
• Ensured compliance with project scope of work and vendor deliverables.

ENTERPRISE HELPDESK SUPERVISOR

Confidential

• Introduced IT department to Information Technology Infrastructure Library (ITIL), implemented ITIL foundation principles and business process rules.
• Implemented business process rules for service level agreement framework for customer support.
• Developed business process rules for trouble-ticket escalation.
• Responsible for Tier I customer desktop support, and escalation of Tier II and III requests.

BATTALION COMMANDER

Confidential

• Experience leading a 700 member military organization in a high-volume, fast-paced, environment where soldiers prepare for and deploy into combat environment to accomplish logistical missions of maintenance and repair of combat vehicles.
• Lead soldiers in a “multidisciplinary” organizational environment encompassing all matters of personnel/medical-administration, broad functional/purpose training, security, and supply / sustainment / transportation.

LOGISTICS OPERATIONS OFFICER

Confidential

• Collaborated with external stakeholders at Department of the Confidential and Regional Combatant Command in Southwest Asia (external) for supply-chain management of sustainment commodities using land, sea, and air intercontinental transportation.
• Coordinated commodity re-supply of U.S. and coalition forces in southern Iraq.
• Coordinated the reconstitution of rail service from southern Iraq north to intermediate locations throughout Iraq.
• Participated in the location selection of logistical support area ANACONDA (Balad Air Base, Iraq); in what was to become the major re-supply hub in Southwest Asia (Iraq & Kuwait) for the remainder of combat operations and ongoing sustainment operations in the region.
• Resolved complex issues among culturally diverse, multi-national stakeholders.

Database Administrator

Confidential

• Responsible for the performance, integrity and security of databases.
• Planning and development of the database as well as troubleshooting any issues on behalf of the users.
• Established the needs of users and monitoring user access and security
• Monitored performance and managed parameters to provide fast responses to front-end users
• Mapped out the conceptual design for planned databases.

Employee Development Specialist

Confidential

• Rotated through all functional branches of the department to include Staffing, Classification, Benefits, Training, HR Information System, Labor and Employee Relations.
• Performed staffing actions for employee qualification, position announcement process, and position classification & documentation.
• Supported the State HQs transition from legacy to Administrative Knowledge System (OAKS).
• Assisted in development of Adverse Action Course, and Supervisor Course 101, for all federal employee supervisors.
• Developed a New Federal Employee Orientation course.
• Managed the federal employee (civilian) training and travel budget for the State HQs in excess of $1mil.
• Performed State Partnership Agreement negotiations administrative support.